971 Empregos para Teleperformance - Brasil

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
As a Business Relationship Expert, your role is to deliver world-class customer experiences to engaged PayPal merchants. Your end-to-end support for merchants throughout their journey will showcase strong ownership and communications skills by excelling in customer interactions and providing effortless experiences. As a merchant advocate, the Business Relationship expert will closely work to resolve customer queries and foster long-term, mutually beneficial partnerships.

Job Description:
Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions.
• Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback.
• Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience.
• Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues.

Experience And Qualifications

• At least 2 Years relevant experience in Customer Service, preferably with background in handling merchants/corporate accounts (B2B) and very strong in Account Management. Financial service industry or call center environment is advantageous, with knowledge of the following areas: Technical or Product Support, Credit Fraud or Credit Risk, Sales (commission-based, quota-based, up-selling, cross-selling), Marketing and business development.
• Excellent English comms skills. Portuguese/ Spanish language capacity preferred.
• Able to effectively communicate, verbally and in writing, in both Portuguese/Spanish and English.
• Proven ability to handle challenging customers in a professional manner while remaining calm
• Ability to work both independently and as part of a team.
• Problem Solving: Appetite to troubleshoot with correct solution using tools, resources, and technology.
• Agility: Prioritize and manage time efficiency by adhering to clearly defined KPIs
• Adaptability: Learning on the fly, multi-tasking and efficiently using tools to identify and solve complex problems.

Additional Responsibilities And Preferred Qualifications
Core Duties:

• Answer phone calls and/or emails from customers to resolve their queries in real time or work with the most relevant PayPal department so it can be handled in a timely manner
• Deliver on metrics for productivity and quality for example phone handle time, quality assessment, customer satisfaction etc.
• Tracks inquiries to their resolution; escalating i
• ssues when necessary.
• Documents responses and logs as required according to our workflows.
• Follow up to process tickets and transaction requests getting back to the customer in a timely manner.
• Perform other duties and required.
• Skills Required:
• Strong working knowledge of PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
• Strong verbal (phone) communication skill
• s utilizing active listening and clearly speaking to customers
• Strong written (email) communication utilizing proper grammar and punctuation
• Ability to work independently while making sound business decisions on case information
• Well-developed sense of urgency and follow through
• Ability to multitask using multiple systems, screens, and tasks during customer contacts
• Time Management and adherence to schedules
• Ability to learn and adapt to new software technologies

Leadership Principles:

• Put People First: Provide and seek constructive feedback – clear is kind; Choose Inclusion and foster belonging
• Work Customer Back: Focus on our customers' greatest needs, sweating every detail; Solve with tech and innovation; Create simple and valuable customer experiences

• Win Together: Do the right thing; Operate with velocity and an ownership mindset; Deliver great end-to-end results; Work as One PayPal

• Research

• Understand the issues behind a customer inquiry

• Driven by curiosity – Self-starter with continual interest in learning

• Resolve

• Use problem-solving, analytics, and intuitive skills to follow logic and offer good solutions

• Ability to work independently while making sound business decisions on case information

• Innovate:

• Proactively look for ways to improve internal processes

• Work hard / play hard – Fast-paced paced yet fun working environment
• Be a Team player - We win as a team

Competencies:

• Customer focus
• Strong listening skills
• Problem solving & solutions-oriented
• Remains calm under pressure
• Drive for results
• Functional / technical skills
• Upholds strong ethics and values, integrity and trust

Capabilities and Skills:
Empathy and Customer focus

• Communicate with clarity
• Genuinely care about helping customers to resolve their cases
• Actively listen and ask questions in a positive and professional manner to find the quickest resolution
• Work independently while making sound business decisions for customers
• Proactively recommend and educate the customer about features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal

Adaptability

• Comfortable working with tools and technology such as Microsoft Office, Google Chrome, etc
• Ability to multi-tasking – multiple systems, screens, active listening

Ethics, Values, and Integrity

• Lead with respect, honesty, and accountability
• Adhere to internal processes to maintain confidentiality and security on accounts and work within Internal Guidelines
• Staying compliant with systems and processes along with maintaining data integrity

Time Management

• Adhere to schedule and metrics, such as average handle time
• Using the right tool to complete tasks
• Follow through from start to end when helping a customer in the most efficient way possible

Team Player

• Actively contributes to the team to ensure success
• Share knowledge with team on best practices
• Show respect to each other and customers

Dependability and Reliability

• Follow through on commitments and consistently meet deadlines

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:
To learn more about our culture and community visit

Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

REQ ID R

Customer Care Supervisor

Location:Extrema, BR,

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond

About the role:

The Customer Care Supervisor leads and supports a team of customer service representatives to ensure high-quality service delivery. They manage daily operations, resolve complex customer issues, monitor performance metrics, and implement strategies to improve customer satisfaction. The role combines leadership, problem-solving, and communication skills to maintain a positive customer experience and a motivated team environment.

The role will interact with commercial/sales team and key customers to increase customer centricity and stickiness in customer partnerships. Taking accountable for driving customer service performance improvements in responsiveness and reliability.

Key responsibilities include:

• Lead daily order management operations and ensure a strong focus on delivering customer value.
• Lead in the origination, shaping and execution of the Next Level transformation strategy in customer service with a view to improve and sustain customer satisfaction via regular customer feedback (NPS) and structural interventions to simplify and digitize the Order to Cash processes and leverage scale.
• Responsible for keeping customer service team aligned with area strategy, monitoring team's performance and KPI's.
• Support Customer Service manager to deploy innovative solution with the view to improve customer experience and intimacy such as set up of B2B customer ordering portal and upgrade ordering process, automation of order promising and processing, customer cockpit.
• Partner to country cluster GMs/MDs with support to win long term outsourcing deals and increase the stickiness by providing value added, segmented and seamless services and experience.
• Drive the local customer strategy and execution with respect to customer service reliability and responsiveness collaborating with senior stakeholders in Sales and Supply Planning.
• Be a key professional to support BR GM Choco customer service team in high season periods, drive best practice adoption, resolve issues and partner the sales and supply leads to ensure exceptions service delivery.
• Manage, control and improve performance on service level agreements with customers.
• Support Customer Service leadership team with the right information and reports to resolve customer issues and drive corrective action and preventive actions.
• Lead order management cycle activities, defining processes, targets, monitoring cases and drive improvements in partnership with Customer Service leadership team.
• Responsible to coordinate improvements on customer communication and lead the periodic feedback on customer satisfaction.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Develop modern business methods/processes, identify best practices in the market.
• Responsible to build, deliver and monitor KPIs, analyze performance and identify areas for improvement, track progress
• Build a strong team and customer-centric culture.

Scope:

• All business units in Chocolate (4 country chocolate clusters / GM LATAM) with 19 countries in LATAM (Excluding Mexico).
• @55,000 mt sales volume (Cocoa / Chocolate) and ~50,000 orders per year.
• 5,000+ customers across 19 countries.
• Owns BR GM service level review and problem breakdown analysis for service hits.
• Initiates recalls in close alignment with the crisis management team.
• Reconciles service related countermeasures, incl. follow-up, control and if required escalate on (function) shaping actions.

Other responsibilites:

• Responsible to control and lead the Customer Service Continuous Improvement process from tools to application.
• Responsible to continuously monitor the order cycle: From order entry to delivery follow up (From order change/fix/split to deliveries).
• Strong drive to increase service level (OTIF) whilst reducing/controlling the cost to serve
• Returns & Complaints management: KPIs and PDCAs on root causes.
• Responsible to lead the work in partnership with Demand Planning team to build and deliver a forecast to be collaborated with Regional GMs/ MDs.
• Develop procedures, policies and standards of care.
• Maintain accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor, and develop customer service team and create an environment where they can excel through encouragement and empowerment.
• Lead cross-functional (local & regional) projects under SAP and Sales Force group guidelines.

About you:

• Mandatory - Graduation in Engineer / Business Administration / Economic or System sciences.
• Nice to have - Postgraduate, MBA or MD in MBA in Project Management / Strategic Management / Business Management.
• Proficient in English & Spanish.
• Proven experience in senior customer service role.
• Ability to lead and manage changes in a complex environment.
• Minimum 5+ years of relevant experience of which 3+ years in managing multi-cultural, dispersed teams.
• Experience in setting-up and leading shared service business process will be an advantage.
• Deep knowledge of the SAP Order-to-Cash process.
• Experience in leading customer service function set-up/scale-up/transformation.
• Complaint management system (Salesforce case management).
• Deep knowledge of Trade incoterms and customs procedures.
• Knowledge if revenue recognition rules.
• Experience of the credit control and cash collection process.
• Knowledge of shipping and transportation activities.
• Problem solving through root cause analysis, Data driven continuous improvement, Strong communication skills.
• Travel requirements: Up to 10 % of the time.

Location: Paulista Avenue, São Paulo, Brazil

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

Were you missing anything in this job ad? Please share your feedback with us by clicking here.

Location:
Kestra
Function:
Sales
Job Responsibilities

• Atender clientes, representantes e vendedores, com o objetivo na conclusão da venda;
• Receber os pedidos por e-mail/portal cliente, analisá-los criticamente, verificando a conformidade aos critérios comerciais vigentes e/ou apresentados em proposta (últimas compras, condições de pagamento, transportadora, prazo de entrega, tributação de impostos);
• Verificar as informações cadastrais do cliente e reunir documentação para cadastro / alteração cadastral de novos clientes, quando necessário;
• Após análise crítica do pedido, registrá-lo no SAP e liberá-lo para o Depto de Centro de Distribuição;
• Verificar pedidos bloqueados por crédito e estoque; pesquisar as causas do bloqueio e a solução para liberação do mesmo;
• Acompanhar todo o processo da venda até a entrega do material no cliente, garantindo os prazos estipulados e cumprimento dos indicadores do Fill Rate & Promisse Date;
• Incluir todos os backups de cotações, negociações e pedidos no SAP;
• Manter sigilo sobre informações da área de Vendas, não compartilhando tais informações com outras áreas, ou pessoas externas à Organização Lincoln Electric.

Job Requirements

Formação Mínima

• Ensino médio completo
• Desejável Superior cursando ou concluído em área administrativa ou correlatas

Formação Complementar

• Conhecimento em SAP e Excel será diferencial

Experiência

• Experiência prévia na área Comercial, Vendas ou Customer Service

Lincoln Electric is an Equal Opportunity Employer.
We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

About The Role
The Customer Care Supervisor leads and supports a team of customer service representatives to ensure high-quality service delivery. They manage daily operations, resolve complex customer issues, monitor performance metrics, and implement strategies to improve customer satisfaction. The role combines leadership, problem-solving, and communication skills to maintain a positive customer experience and a motivated team environment.

The role will interact with commercial/sales team and key customers to increase customer centricity and stickiness in customer partnerships. Taking accountable for driving customer service performance improvements in responsiveness and reliability.

Key Responsibilities Include

• Lead daily order management operations and ensure a strong focus on delivering customer value.
• Lead in the origination, shaping and execution of the Next Level transformation strategy in customer service with a view to improve and sustain customer satisfaction via regular customer feedback (NPS) and structural interventions to simplify and digitize the Order to Cash processes and leverage scale.
• Responsible for keeping customer service team aligned with area strategy, monitoring team's performance and KPI's.
• Support Customer Service manager to deploy innovative solution with the view to improve customer experience and intimacy such as set up of B2B customer ordering portal and upgrade ordering process, automation of order promising and processing, customer cockpit.
• Partner to country cluster GMs/MDs with support to win long term outsourcing deals and increase the stickiness by providing value added, segmented and seamless services and experience.
• Drive the local customer strategy and execution with respect to customer service reliability and responsiveness collaborating with senior stakeholders in Sales and Supply Planning.
• Be a key professional to support BR GM Choco customer service team in high season periods, drive best practice adoption, resolve issues and partner the sales and supply leads to ensure exceptions service delivery.
• Manage, control and improve performance on service level agreements with customers.
• Support Customer Service leadership team with the right information and reports to resolve customer issues and drive corrective action and preventive actions.
• Lead order management cycle activities, defining processes, targets, monitoring cases and drive improvements in partnership with Customer Service leadership team.
• Responsible to coordinate improvements on customer communication and lead the periodic feedback on customer satisfaction.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Develop modern business methods/processes, identify best practices in the market.
• Responsible to build, deliver and monitor KPIs, analyze performance and identify areas for improvement, track progress
• Build a strong team and customer-centric culture.

Scope

• All business units in Chocolate (4 country chocolate clusters / GM LATAM) with 19 countries in LATAM (Excluding Mexico).
• @55,000 mt sales volume (Cocoa / Chocolate) and ~50,000 orders per year.
• 5,000+ customers across 19 countries.
• Owns BR GM service level review and problem breakdown analysis for service hits.
• Initiates recalls in close alignment with the crisis management team.
• Reconciles service related countermeasures, incl. follow-up, control and if required escalate on (function) shaping actions.

Other Responsibilites

• Responsible to control and lead the Customer Service Continuous Improvement process from tools to application.
• Responsible to continuously monitor the order cycle: From order entry to delivery follow up (From order change/fix/split to deliveries).
• Strong drive to increase service level (OTIF) whilst reducing/controlling the cost to serve
• Returns & Complaints management: KPIs and PDCAs on root causes.
• Responsible to lead the work in partnership with Demand Planning team to build and deliver a forecast to be collaborated with Regional GMs/ MDs.
• Develop procedures, policies and standards of care.
• Maintain accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor, and develop customer service team and create an environment where they can excel through encouragement and empowerment.
• Lead cross-functional (local & regional) projects under SAP and Sales Force group guidelines.

About You

• Mandatory - Graduation in Engineer / Business Administration / Economic or System sciences.
• Nice to have - Postgraduate, MBA or MD in MBA in Project Management / Strategic Management / Business Management.
• Proficient in English & Spanish.
• Proven experience in senior customer service role.
• Ability to lead and manage changes in a complex environment.
• Minimum 5+ years of relevant experience of which 3+ years in managing multi-cultural, dispersed teams.
• Experience in setting-up and leading shared service business process will be an advantage.
• Deep knowledge of the SAP Order-to-Cash process.
• Experience in leading customer service function set-up/scale-up/transformation.
• Complaint management system (Salesforce case management).
• Deep knowledge of Trade incoterms and customs procedures.
• Knowledge if revenue recognition rules.
• Experience of the credit control and cash collection process.
• Knowledge of shipping and transportation activities.
• Problem solving through root cause analysis, Data driven continuous improvement, Strong communication skills.
• Travel requirements: Up to 10 % of the time.

Location:
Paulista Avenue, São Paulo, Brazil

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.
#oneBC - Diverse People, Sustainable Growth.

Trata-se de uma multinacional de grande porte, com atuação global no segmento farmoquímico e de ingredientes especiais. A empresa é reconhecida pela inovação, qualidade e sustentabilidade em seus processos, fornecendo soluções que atendem indústrias de medicamentos, alimentos e cosméticos.

Descrição da vaga:

Estamos em busca de um(a) Analista de Atendimento ao Cliente Pleno para integrar a equipe de uma indústria multinacional de grande porte. Essa posição é confidencial e estratégica para a empresa, sendo responsável por atuar em todo o processo de atendimento ao cliente B2B, desde a venda até o pós-venda, garantindo credibilidade, agilidade e excelência no relacionamento com clientes

Qualificações/Requisitos:

• Educação: Formação superior em Administração, Comércio Exterior, Engenharia, ou áreas correlatas
• Cursos/Especializações: Especialização em Relações Internacionais ou áreas correlatas.
• Idiomas: Inglês avançado (principalmente escrita). Espanhol desejável.
• Requisitos específicos: sistema SAP e conhecimento prático de Datasul, Excel para controle e análise
  
  de dados
• Experiência: No mínimo 4 anos de experiência na função, preferencialmente no setor farmacêutico ou
  
  químico.

Conhecimentos Técnicos:

• Processos logísticos e de atendimento ao cliente.
• Gestão de contratos e pedidos.
• Regras regulatórias locais e de exportação.
• Noções de controle de qualidade e análise de dados.

Tipo de vaga: Efetivo CLT

Pagamento: R$5.000,00 - R$6.000,00 por mês

Benefícios:

• Assistência médica
• Assistência odontológica
• Seguro de vida
• Vale-transporte

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

The role

As a Customer Care Intern, you will play a key role in supporting our North American customer base and internal teams. You will be the first point of contact for incoming requests—helping to triage, manage, or route them to the right departments. You will also assist with preparing quotations, following up with customers and ensuring that all requests are handled with professionalism and care.

This role is remote (home office), based in São Paulo, Brazil, and gives you the chance to work in a dynamic, collaborative team that is part of a larger global group with colleagues and customers from different industries and countries.

Key responsibilities

• Manage shared email inboxes, assigning or handling customer requests as needed
• Create quotations for customer requests and follow up on open cases
• Support the team with administrative and organizational tasks
• Collaborate across departments to deliver excellent customer experiences
• Jump in on other projects as business needs evolve

What we are looking for

• Strong communication skills in both English and Portuguese
• Comfortable with Microsoft Office and digital tools
• Team player with strong interpersonal skills
• Detail-oriented, proactive, and eager to learn
• Excited about helping people and solving problems
• Positive, flexible, and able to manage multiple tasks

What you will gain

• Real-world experience in customer care within a global company
• The chance to practice English daily with international customers and colleagues
• Exposure to different industries and global markets
• A supportive environment to grow your professional skills
• Mentorship and guidance from experienced professionals

Benefits

• Life insurance
• Meal ticket
• Ticket bus

Junior/Mid Customer Care Specialist

Hi from , the product company of Ukrainian origin

is a rapidly expanding IT company with roots in Ukraine, but a global reach with international offices in China and Brazil. Our company specializes in developing innovative solutions for B2B cold sales, and we are seeking talent to join our team and help drive our continued growth.

At , we believe in fostering a supportive and collaborative environment where each team member can reach their full potential and contribute to the success of the company

Right now we're searching for a Customer Care Specialist located i
n Florianópolis or a nearby area to join our team.

The vacancy for a Customer Care Specialist is a position that requires a candidate with a good level of proficiency in English and skills in working with online chats

Your main responsibilities will include:

• Offer help to platform users and potential customers
• Resolve product or service issues
• Follow up to ensure resolution of customer situations
• Communicate with technical teams
• Collaborate closely with our Marketing, Sales, CS, and internal stakeholders teams
• Check resolution of problems and follow up with clients by chat and email mainly
• Creating and testing bugs to be forwarded to the technical area

Qualifications:

• English B2+
• Service mindset - the ability to empathize, put yourself in other people's shoes, and communicate clearly and directly with customers as with internal team members
• Willingness to go the extra mile to help customers
• Analytical profile for technical conversations
• Prior experience with L1 support
• Hands-on profile, to also act independently
• Ability to manage multiple simultaneous processes
• Ability to work in an agile and fluid environment
• Availability to work alternate shifts (also evening shifts)
• Spanish is a plus

What we offer:

• Remote work
• 20 days of Annual Leave
• 10 days of Sick leave
• Possibility to have up to 60% of your courses covered for professional development.
• Opportunities for self-development, professional and personal growth
• Friendly and supportive staff and management
• After your second month with Snovio, you'll start receiving healthcare benefit.
• For your birthday, enjoy a gift of your choice. Just let us know your preference, and we'll take care of the delivery
• After your first day, let us know your favorite pizza choice. Dinner is on us

We want you to stay with for years and we want to build something really big together. #beasnovian

PERFIL

A missão do Analista de Customer Care Jr é aumentar a satisfação do cliente, tanto externo quanto interno. Eles são responsáveis por toda a cadeia de valor, do pedido ao pagamento.

RELAÇÃO

O cargo se reporta ao Gerente de Customer Care. Os contatos internos incluem os vice-presidentes e diretores de vendas, diretores e gerentes de marketing, equipe regulatória, supply chain, finanças e outros, conforme necessário. Os contatos externos incluem clientes, distribuidores, fornecedores, transportadoras, armazéns, entre outros.

RESPONSABILIDADES

• Fornecer suporte às operações de importação e exportação, incluindo embarques, documentação e atendimento ao cliente para o Brasil e todos os países da América Latina.

• Ser o ponto focal para parceiros estratégicos no Brasil e na América Latina, auxiliando com envio de documentações, dúvidas e demais requerimentos pertinentes.

• Gestão de estoques (Brasil) e suporte ao desembaraço aduaneiro.

• Coordenar embarques locais (Brasil) e de clientes, apoiando as transações entre armazéns x equipe de vendas x clientes e transportadoras.

• Processamento de pedidos de vendas de acordo com a política e os processos da empresa.

• Acompanhamento dos pedidos de venda para que sejam mantidos atualizados e entregues dentro do prazo.

• Emissão de notas fiscais de entrada e saída.

• Resolver problemas de forma proativa e estratégica para antecipar as necessidades dos clientes.

• Identificar e trabalhar em resolução problemas com as áreas internas relacionadas.

• Atendimento ao cliente em relação a dúvidas, sugestões ou reclamações de forma atenciosa, eficaz e oportuna.

• Apoiar a visão e as políticas da empresa em relação à Saúde e Segurança, Cultura Corporativa, Gestão Ambiental e ao Programa de Excelência Progressiva, demonstrando comportamentos e liderança adequados para atingir os objetivos da empresa nessas áreas.

REQUERIMENTOS

• Inglês intermediário/avançado é mandatório

• Espanhol será considerado um diferencial

• Conhecimento fiscal e desembaraço aduaneiro no Brasil.

• Conhecimento em SAP Business One é considerado um diferencial.

• Conhecimento intermediário/avançado em Microsoft Office (Excel/Power Point)

• Excelentes habilidades de comunicação, tanto escrita quanto verbal.

• Capacidade de trabalhar com alto grau de precisão e atenção aos detalhes.

• Capacidade de lidar com grande volume de trabalho em um ambiente de ritmo acelerado.

• Participar e apoiar um ambiente de trabalho positivo.

Observação: Esta descrição de cargo não declara ou implica de forma alguma que estas sejam as únicas funções que podem ser exigidas. O profissional deverá seguir quaisquer instruções adicionais que seu Gerente considere apropriadas.

Concessionária admite Atendente de Customer Care em Serra (São Geraldo).

Responsabilidades:

Atender clientes presencialmente, por telefone e e-mail. Esclarecer dúvidas sobre veículos, serviços e contratos. Registrar solicitações e agendar serviços ou test drives. Acompanhar resolução de chamados e demandas dos clientes.

Remuneração:

• Salário: A combinar.

• Vale Alimentação

• Vale Transporte
• Assistência Médica
• Assistência Odontológica

• Convênio Farmácia
  Wellhub.
  Outras Informações:

• Contrato: Efetivo

• Período: Tempo integral
• Jornada: Segunda a Sexta-feira.

Local de Trabalho: Presencial em Serra / ES

Prazo para inscrição: 01/11/2025

Data de início prevista 09/11/2025

JobId.:

Siga: @jobbol.empregos no Insta e extraia o melhor do Mercado de Trabalho 2025.