2.896 Empregos para Teleperformance - Brasil

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

The role

As a Customer Care Intern, you will play a key role in supporting our North American customer base and internal teams. You will be the first point of contact for incoming requests—helping to triage, manage, or route them to the right departments. You will also assist with preparing quotations, following up with customers and ensuring that all requests are handled with professionalism and care.

This role is remote (home office), based in São Paulo, Brazil, and gives you the chance to work in a dynamic, collaborative team that is part of a larger global group with colleagues and customers from different industries and countries.

Key responsibilities

• Manage shared email inboxes, assigning or handling customer requests as needed
• Create quotations for customer requests and follow up on open cases
• Support the team with administrative and organizational tasks
• Collaborate across departments to deliver excellent customer experiences
• Jump in on other projects as business needs evolve

What we are looking for

• Strong communication skills in both English and Portuguese
• Comfortable with Microsoft Office and digital tools
• Team player with strong interpersonal skills
• Detail-oriented, proactive, and eager to learn
• Excited about helping people and solving problems
• Positive, flexible, and able to manage multiple tasks

What you will gain

• Real-world experience in customer care within a global company
• The chance to practice English daily with international customers and colleagues
• Exposure to different industries and global markets
• A supportive environment to grow your professional skills
• Mentorship and guidance from experienced professionals

Benefits

• Life insurance
• Meal ticket
• Ticket bus

About The Role
The Customer Care Supervisor leads and supports a team of customer service representatives to ensure high-quality service delivery. They manage daily operations, resolve complex customer issues, monitor performance metrics, and implement strategies to improve customer satisfaction. The role combines leadership, problem-solving, and communication skills to maintain a positive customer experience and a motivated team environment.

The role will interact with commercial/sales team and key customers to increase customer centricity and stickiness in customer partnerships. Taking accountable for driving customer service performance improvements in responsiveness and reliability.

Key Responsibilities Include

• Lead daily order management operations and ensure a strong focus on delivering customer value.
• Lead in the origination, shaping and execution of the Next Level transformation strategy in customer service with a view to improve and sustain customer satisfaction via regular customer feedback (NPS) and structural interventions to simplify and digitize the Order to Cash processes and leverage scale.
• Responsible for keeping customer service team aligned with area strategy, monitoring team's performance and KPI's.
• Support Customer Service manager to deploy innovative solution with the view to improve customer experience and intimacy such as set up of B2B customer ordering portal and upgrade ordering process, automation of order promising and processing, customer cockpit.
• Partner to country cluster GMs/MDs with support to win long term outsourcing deals and increase the stickiness by providing value added, segmented and seamless services and experience.
• Drive the local customer strategy and execution with respect to customer service reliability and responsiveness collaborating with senior stakeholders in Sales and Supply Planning.
• Be a key professional to support BR GM Choco customer service team in high season periods, drive best practice adoption, resolve issues and partner the sales and supply leads to ensure exceptions service delivery.
• Manage, control and improve performance on service level agreements with customers.
• Support Customer Service leadership team with the right information and reports to resolve customer issues and drive corrective action and preventive actions.
• Lead order management cycle activities, defining processes, targets, monitoring cases and drive improvements in partnership with Customer Service leadership team.
• Responsible to coordinate improvements on customer communication and lead the periodic feedback on customer satisfaction.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Develop modern business methods/processes, identify best practices in the market.
• Responsible to build, deliver and monitor KPIs, analyze performance and identify areas for improvement, track progress
• Build a strong team and customer-centric culture.

Scope

• All business units in Chocolate (4 country chocolate clusters / GM LATAM) with 19 countries in LATAM (Excluding Mexico).
• @55,000 mt sales volume (Cocoa / Chocolate) and ~50,000 orders per year.
• 5,000+ customers across 19 countries.
• Owns BR GM service level review and problem breakdown analysis for service hits.
• Initiates recalls in close alignment with the crisis management team.
• Reconciles service related countermeasures, incl. follow-up, control and if required escalate on (function) shaping actions.

Other Responsibilites

• Responsible to control and lead the Customer Service Continuous Improvement process from tools to application.
• Responsible to continuously monitor the order cycle: From order entry to delivery follow up (From order change/fix/split to deliveries).
• Strong drive to increase service level (OTIF) whilst reducing/controlling the cost to serve
• Returns & Complaints management: KPIs and PDCAs on root causes.
• Responsible to lead the work in partnership with Demand Planning team to build and deliver a forecast to be collaborated with Regional GMs/ MDs.
• Develop procedures, policies and standards of care.
• Maintain accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor, and develop customer service team and create an environment where they can excel through encouragement and empowerment.
• Lead cross-functional (local & regional) projects under SAP and Sales Force group guidelines.

About You

• Mandatory - Graduation in Engineer / Business Administration / Economic or System sciences.
• Nice to have - Postgraduate, MBA or MD in MBA in Project Management / Strategic Management / Business Management.
• Proficient in English & Spanish.
• Proven experience in senior customer service role.
• Ability to lead and manage changes in a complex environment.
• Minimum 5+ years of relevant experience of which 3+ years in managing multi-cultural, dispersed teams.
• Experience in setting-up and leading shared service business process will be an advantage.
• Deep knowledge of the SAP Order-to-Cash process.
• Experience in leading customer service function set-up/scale-up/transformation.
• Complaint management system (Salesforce case management).
• Deep knowledge of Trade incoterms and customs procedures.
• Knowledge if revenue recognition rules.
• Experience of the credit control and cash collection process.
• Knowledge of shipping and transportation activities.
• Problem solving through root cause analysis, Data driven continuous improvement, Strong communication skills.
• Travel requirements: Up to 10 % of the time.

Location:
Paulista Avenue, São Paulo, Brazil

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.
#oneBC - Diverse People, Sustainable Growth.

Junior/Mid Customer Care Specialist

Hi from , the product company of Ukrainian origin

is a rapidly expanding IT company with roots in Ukraine, but a global reach with international offices in China and Brazil. Our company specializes in developing innovative solutions for B2B cold sales, and we are seeking talent to join our team and help drive our continued growth.

At , we believe in fostering a supportive and collaborative environment where each team member can reach their full potential and contribute to the success of the company

Right now we're searching for a Customer Care Specialist located i
n Florianópolis or a nearby area to join our team.

The vacancy for a Customer Care Specialist is a position that requires a candidate with a good level of proficiency in English and skills in working with online chats

Your main responsibilities will include:

• Offer help to platform users and potential customers
• Resolve product or service issues
• Follow up to ensure resolution of customer situations
• Communicate with technical teams
• Collaborate closely with our Marketing, Sales, CS, and internal stakeholders teams
• Check resolution of problems and follow up with clients by chat and email mainly
• Creating and testing bugs to be forwarded to the technical area

Qualifications:

• English B2+
• Service mindset - the ability to empathize, put yourself in other people's shoes, and communicate clearly and directly with customers as with internal team members
• Willingness to go the extra mile to help customers
• Analytical profile for technical conversations
• Prior experience with L1 support
• Hands-on profile, to also act independently
• Ability to manage multiple simultaneous processes
• Ability to work in an agile and fluid environment
• Availability to work alternate shifts (also evening shifts)
• Spanish is a plus

What we offer:

• Remote work
• 20 days of Annual Leave
• 10 days of Sick leave
• Possibility to have up to 60% of your courses covered for professional development.
• Opportunities for self-development, professional and personal growth
• Friendly and supportive staff and management
• After your second month with Snovio, you'll start receiving healthcare benefit.
• For your birthday, enjoy a gift of your choice. Just let us know your preference, and we'll take care of the delivery
• After your first day, let us know your favorite pizza choice. Dinner is on us

We want you to stay with for years and we want to build something really big together. #beasnovian

Trata-se de uma multinacional de grande porte, com atuação global no segmento farmoquímico e de ingredientes especiais. A empresa é reconhecida pela inovação, qualidade e sustentabilidade em seus processos, fornecendo soluções que atendem indústrias de medicamentos, alimentos e cosméticos.

Descrição da vaga:

Estamos em busca de um(a) Analista de Atendimento ao Cliente Pleno para integrar a equipe de uma indústria multinacional de grande porte. Essa posição é confidencial e estratégica para a empresa, sendo responsável por atuar em todo o processo de atendimento ao cliente B2B, desde a venda até o pós-venda, garantindo credibilidade, agilidade e excelência no relacionamento com clientes

Qualificações/Requisitos:

• Educação: Formação superior em Administração, Comércio Exterior, Engenharia, ou áreas correlatas
• Cursos/Especializações: Especialização em Relações Internacionais ou áreas correlatas.
• Idiomas: Inglês avançado (principalmente escrita). Espanhol desejável.
• Requisitos específicos: sistema SAP e conhecimento prático de Datasul, Excel para controle e análise
  
  de dados
• Experiência: No mínimo 4 anos de experiência na função, preferencialmente no setor farmacêutico ou
  
  químico.

Conhecimentos Técnicos:

• Processos logísticos e de atendimento ao cliente.
• Gestão de contratos e pedidos.
• Regras regulatórias locais e de exportação.
• Noções de controle de qualidade e análise de dados.

Tipo de vaga: Efetivo CLT

Pagamento: R$5.000,00 - R$6.000,00 por mês

Benefícios:

• Assistência médica
• Assistência odontológica
• Seguro de vida
• Vale-transporte

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

The role
As a
Customer Care Intern,
you will play a key role in supporting our North American customer base and internal teams. You will be the first point of contact for incoming requests—helping to triage, manage, or route them to the right departments. You will also assist with preparing quotations, following up with customers and ensuring that all requests are handled with professionalism and care.

This role is remote (home office), based in São Paulo, Brazil, and gives you the chance to work in a dynamic, collaborative team that is part of a larger global group with colleagues and customers from different industries and countries.

Key Responsibilities

• Manage shared email inboxes, assigning or handling customer requests as needed
• Create quotations for customer requests and follow up on open cases
• Support the team with administrative and organizational tasks
• Collaborate across departments to deliver excellent customer experiences
• Jump in on other projects as business needs evolve

What We Are Looking For

• Strong communication skills in both English and Portuguese
• Comfortable with Microsoft Office and digital tools
• Team player with strong interpersonal skills
• Detail-oriented, proactive, and eager to learn
• Excited about helping people and solving problems
• Positive, flexible, and able to manage multiple tasks

What You Will Gain

• Real-world experience in customer care within a global company
• The chance to practice English daily with international customers and colleagues
• Exposure to different industries and global markets
• A supportive environment to grow your professional skills
• Mentorship and guidance from experienced professionals

Benefits

• Life insurance
• Meal ticket
• Ticket bus

Customer Care Supervisor

Location:Extrema, BR,

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond

About the role:

The Customer Care Supervisor leads and supports a team of customer service representatives to ensure high-quality service delivery. They manage daily operations, resolve complex customer issues, monitor performance metrics, and implement strategies to improve customer satisfaction. The role combines leadership, problem-solving, and communication skills to maintain a positive customer experience and a motivated team environment.

The role will interact with commercial/sales team and key customers to increase customer centricity and stickiness in customer partnerships. Taking accountable for driving customer service performance improvements in responsiveness and reliability.

Key responsibilities include:

• Lead daily order management operations and ensure a strong focus on delivering customer value.
• Lead in the origination, shaping and execution of the Next Level transformation strategy in customer service with a view to improve and sustain customer satisfaction via regular customer feedback (NPS) and structural interventions to simplify and digitize the Order to Cash processes and leverage scale.
• Responsible for keeping customer service team aligned with area strategy, monitoring team's performance and KPI's.
• Support Customer Service manager to deploy innovative solution with the view to improve customer experience and intimacy such as set up of B2B customer ordering portal and upgrade ordering process, automation of order promising and processing, customer cockpit.
• Partner to country cluster GMs/MDs with support to win long term outsourcing deals and increase the stickiness by providing value added, segmented and seamless services and experience.
• Drive the local customer strategy and execution with respect to customer service reliability and responsiveness collaborating with senior stakeholders in Sales and Supply Planning.
• Be a key professional to support BR GM Choco customer service team in high season periods, drive best practice adoption, resolve issues and partner the sales and supply leads to ensure exceptions service delivery.
• Manage, control and improve performance on service level agreements with customers.
• Support Customer Service leadership team with the right information and reports to resolve customer issues and drive corrective action and preventive actions.
• Lead order management cycle activities, defining processes, targets, monitoring cases and drive improvements in partnership with Customer Service leadership team.
• Responsible to coordinate improvements on customer communication and lead the periodic feedback on customer satisfaction.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Develop modern business methods/processes, identify best practices in the market.
• Responsible to build, deliver and monitor KPIs, analyze performance and identify areas for improvement, track progress
• Build a strong team and customer-centric culture.

Scope:

• All business units in Chocolate (4 country chocolate clusters / GM LATAM) with 19 countries in LATAM (Excluding Mexico).
• @55,000 mt sales volume (Cocoa / Chocolate) and ~50,000 orders per year.
• 5,000+ customers across 19 countries.
• Owns BR GM service level review and problem breakdown analysis for service hits.
• Initiates recalls in close alignment with the crisis management team.
• Reconciles service related countermeasures, incl. follow-up, control and if required escalate on (function) shaping actions.

Other responsibilites:

• Responsible to control and lead the Customer Service Continuous Improvement process from tools to application.
• Responsible to continuously monitor the order cycle: From order entry to delivery follow up (From order change/fix/split to deliveries).
• Strong drive to increase service level (OTIF) whilst reducing/controlling the cost to serve
• Returns & Complaints management: KPIs and PDCAs on root causes.
• Responsible to lead the work in partnership with Demand Planning team to build and deliver a forecast to be collaborated with Regional GMs/ MDs.
• Develop procedures, policies and standards of care.
• Maintain accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor, and develop customer service team and create an environment where they can excel through encouragement and empowerment.
• Lead cross-functional (local & regional) projects under SAP and Sales Force group guidelines.

About you:

• Mandatory - Graduation in Engineer / Business Administration / Economic or System sciences.
• Nice to have - Postgraduate, MBA or MD in MBA in Project Management / Strategic Management / Business Management.
• Proficient in English & Spanish.
• Proven experience in senior customer service role.
• Ability to lead and manage changes in a complex environment.
• Minimum 5+ years of relevant experience of which 3+ years in managing multi-cultural, dispersed teams.
• Experience in setting-up and leading shared service business process will be an advantage.
• Deep knowledge of the SAP Order-to-Cash process.
• Experience in leading customer service function set-up/scale-up/transformation.
• Complaint management system (Salesforce case management).
• Deep knowledge of Trade incoterms and customs procedures.
• Knowledge if revenue recognition rules.
• Experience of the credit control and cash collection process.
• Knowledge of shipping and transportation activities.
• Problem solving through root cause analysis, Data driven continuous improvement, Strong communication skills.
• Travel requirements: Up to 10 % of the time.

Location: Paulista Avenue, São Paulo, Brazil

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

Were you missing anything in this job ad? Please share your feedback with us by clicking here.

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location:
Guarulhos
Employment Status:
Salary Full-Time
Function:
Sales
Req ID:
27282
Objetivo do Cargo
Realizar a análise, inserção e acompanhamento dos pedidos de vendas no SAP, oferecendo suporte ao time de Vendas Externas e atendimento direto ao cliente, garantindo o cumprimento dos prazos e a satisfação do cliente.

Responsabilidades Coletivas (LEB)

• Cumprir as instruções de trabalho de acordo com o SGI;
• Descartar resíduos de acordo com a coleta seletiva;
• Conhecer os pontos de risco de emergência, equipamentos, máquinas e acionamentos de alarmes dos setores fabris;
• Utilizar os EPI's conforme normas de segurança;
• Manter organizados os setores de trabalho e áreas comuns;
• Garantir que as atividades sejam realizadas de forma segura;
• Colaborar para o bom funcionamento dos equipamentos, máquinas e ferramentas, solicitando manutenções preventivas ou corretivas, junto ao superior imediato;
• Cumprir as políticas de ética, qualidade, segurança, saúde e meio ambiente da empresa.

Principais Atividades do Cargo

• Atender clientes, representantes e vendedores, assegurando a conclusão das vendas;
• Receber pedidos via e-mail ou portal do cliente, realizar análise crítica e verificar conformidade com os critérios comerciais vigentes (últimas compras, condições de pagamento, transportadora, prazo de entrega, tributação de impostos);
• Conferir informações cadastrais de clientes e reunir documentação para cadastro ou atualização de novos clientes, quando necessário;
• Registrar pedidos no SAP após análise crítica e liberá-los para o Centro de Distribuição;
• Monitorar pedidos bloqueados por crédito ou estoque, identificando causas e providenciando soluções para liberação;
• Acompanhar o processo da venda até a entrega do material ao cliente, garantindo prazos estipulados e indicadores de Fill Rate & Promise Date;
• Incluir backups de cotações, negociações e pedidos no SAP;
• Manter sigilo sobre informações da área de Vendas, não compartilhando dados com outras áreas ou pessoas externas à Lincoln Electric.

Formação Mínima

• Desejável ensino superior concluído ou em andamento em Administração ou áreas correlatas.

Formações e Registros Obrigatórios

• N/A

Formação Complementar

• Conhecimento em SAP e Excel será considerado diferencial.

Experiência

• Experiência prévia em área Comercial, Vendas ou Customer Service.

Lincoln Electric is an Equal Opportunity Employer.
We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Descrição

Na Selbetti, estamos mudando o mundo da tecnologia com soluções inovadoras! Nossa equipe é formada por criativos, pensadores fora da caixa e, claro, apaixonados por tecnologia. Se você está cansado do mesmo de sempre e procura um lugar onde possa brilhar, você está no lugar certo!

TODAS AS NOSSAS VAGAS ESTÃO ABERTAS PARA PESSOAS COM DEFICIÊNCIA!

• Atender aos clientes por diversos canais de comunicação (telefone, e-mail, chat, redes sociais), buscando solucionar suas dúvidas e problemas;
• Identificar e evidenciar pontos de melhorias sugeridas pelos clientes;
• Registrar e atualizar as informações dos clientes no sistema da empresa, mantendo os registros atualizados e organizados;
• Colaborar com outras áreas da empresa para resolver problemas de clientes que envolvam diferentes áreas, como logística, financeiro, tecnologia, entre outras, de maneira criativa e pacificadora;
• Realizar pesquisas e análises de satisfação do cliente, buscando entender suas demandas e expectativas para aprimorar o atendimento e os produtos/serviços da empresa;
• Elaborar relatórios e indicadores de desempenho, para acompanhar as métricas de atendimento e apresentar insights para a gestão;
• Resolver solicitações ou problemas dos clientes;
• Documentar todas as interações com o cliente e garantir que a informação seja compartilhada entre as áreas;
• Atuar como um elo de ligação entre o cliente e todos os departamentos.

• Experiência na função.

Descrição: Um site destinado a unir empresas e candidatos para ótimas oportunidades!

Descrição da Vaga: Estamos buscando um profissional com proficiência em Espanhol e experiência em atendimento ao cliente, principalmente por e-mail, chat e ligação. A vaga é para uma startup de fretamento inteligente, localizada em Barueri/SP.

Regime de contratação: CLT

Requisitos da vaga:

1. Experiência na área ou áreas afins;
2. Formação acadêmica completa ou cursando (diferencial);
3. Espanhol avançado (vai lidar com os clientes de outros países);
4. Excelentes habilidades de comunicação escrita e oral;
5. Capacidade proativa de resolução de problemas;
6. Responsivo, assertivo e amigável com os clientes.

Escolaridade: Superior completo

Tipo de Remuneração: Salário Fixo

Benefícios:

1. Salário: R$ 3.268,23
2. Horário: 6x1 de 22h00 às 05h20 (com home office no final de semana, após o período de experiência)
3. Vale-Refeição (R$ 32,00);
4. Vale-Transporte;
5. Day Off de aniversário;
6. Plano de Saúde (50% empresa e 50% funcionário);
7. Gympass;
8. Após 3 meses, curso de idiomas;
9. Conexa Saúde - Canal de apoio a especialistas (nutrição, psicologia);
10. Dress Code Flexível.

Cidade: São Paulo - SP