22 Empregos para Sac - Brasil

Atendimento para sanar dúvidas dos clientes via telefone, e-mail e WhatsApp;

Retenção de clientes que solicitarem o cancelamento do produto e/ou serviço, seguindo as diretrizes da empresa;

Tratativa de cancelamentos, buscando manter alta taxa de conversão, oferecendo benefícios e reavendo pagamentos;

Manuseio de planilhas e sistemas, levantando informações de acordo com a demanda do cliente e solicitações da liderança.

Certificação Conhecimento

Ensino médio completo;

Boa comunicação verbal e escrita;

Organização e atenção aos detalhes;

Proatividade e foco em resultados;

Conhecimento básico em planilhas e sistemas de atendimento.

Horário de Trabalho

Segunda a Sexta de 8h30 às 17h30 e aos sábados das 09h às 13h

Atendimento para sanar dúvidas dos clientes via telefone, e-mail e WhatsApp;

Retenção de clientes que solicitarem o cancelamento do produto e/ou serviço, seguindo as diretrizes da empresa;

Tratativa de cancelamentos, buscando manter alta taxa de conversão, oferecendo benefícios e reavendo pagamentos;

Manuseio de planilhas e sistemas, levantando informações de acordo com a demanda do cliente e solicitações da liderança.

Certificação Conhecimento

Ensino médio completo;

Boa comunicação verbal e escrita;

Organização e atenção aos detalhes;

Proatividade e foco em resultados;

Conhecimento básico em planilhas e sistemas de atendimento.

Horário de Trabalho

Segunda a Sexta de 8h30 às 17h30 e aos sábados das 09h às 13h

Descrição:

Atender e resolver solicitações de clientes;
Registrar ocorrências;
Encaminhar demandas internas e garantir a satisfação e fidelização dos consumidores;
Seguir as normas de saúde, segurança e higiêne, bem como utilizar os EPIs indicados pela empresa em sua atividade;
Manter seu local de trabalho sempre limpo e organizado;
Seguir as orientações da empresa quanto ao correto registro de ponto de acordo com a legislação vigente;
Cumprir o que determina o Manual de Conduta Ética da empresa.

Observações sobre a remuneração: Não informado

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You provide software and applications expertise, and be responsible for implementation of the solutions.
**How you will contribute**
You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in :
+ Managing staff and line responsibilities
+ Managing large-scale software and application services
+ Service delivery, support and excellence
+ Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality
+ General technical background
+ Understanding of integration and how different applications talk to each other
+ Process and service orientation
+ Business processes
**More about this role**
PLEASE SUBMIT YOUR RESUME IN ENGLISH
**What you need to know about this position:**
As a Digital Finance Mgr you will mainly focus on SAP Analytics Cloud solutions and will ensure associated services are delivered and optimised to meet business demands. You´ll work on operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimise investments and benefits and to mitigate risks. You are responsible for ensuring that MDS Finance projects are successfully delivered on time and on budget.
- Key role for maintenance, governance and enhancements of SAP analytics cloud planning and reporting applications.
-Lead team of in house SAP analytics cloud developers for Break Fixes, enhancements, report and Dashboard developments, SAC security and system improvements.
-Responsible for assessing impact of systems upgrades and conduct efficient regression testing for SAC.
-Partner with global and regional FP&A teams to understand ongoing business requirements and be able to translate them into functional and technical design documents
-Act as SAP analytics cloud subject matter expert in order to support the end to end project life cycle
-Modernise FP&A processes by providing relevant, agile & innovative solutions using latest techniques & tools.
**Job specific requirements:**
University degree in IT
Academic background in finance is a plus
+8 years of experience in SAP analytics cloud in consumer goods or consulting industry.
Experience with 2-3 implementation with SAC Planning.
English language proficiency
Strong expertise in SAP Analytics Cloud Panning and reporting
No Relocation support available
Business Unit Summary
**Mondelēz Southern Cone represents Mondelez International operations in Argentina, Uruguay and Paraguay. We produce over 40 iconic and delicious brands with more than 400 products including Milka, Oreo, Cadbury and Tang, and local jewels like Cerealitas, Terrabusi and Clight, among others. More than 2,600 wonderful people proudly work to make our delicious snacks at two production plants in Argentina: the Pacheco Plant in Buenos Aires Province, Villa Mercedes Plant in Villa Mercedes Province and our commercial offices located in San Isidro, Buenos Aires Province.**
**To learn more about us, visit** ** International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Software & Applications
Technology & Digital
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You provide software and application expertise and analysis to support implementation of the strategy and the solution.
**How you will contribute**
You will provide expert consultation for a specific software or application, leading on issues and resolutions, optimizing service delivery to meet business demands and the service operations strategy. To excel in this role, you will recommend steps to optimize investments and benefits and to mitigate risks for a specific application. In addition, you will identify suppliers, evaluate them, on-board new vendors, and oversee them, work with project resources to provide design collateral and to configure software components that are aligned with security policy and governance, ensure adherence configuration standards and processes, and share your knowledge of the technology with relevant stakeholders.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Working with multiple vendors and encouraging collaboration for a specific software or application
+ Working on complex projects
+ Stakeholder management and influencing skills
+ Service delivery, support and excellence
+ Project management
+ Working in a global IT function with regional or global responsibilities in an environment similar to Mondelēz International
+ Working with IT outsourcing providers using frameworks such as the IT International Library
+ Working with internal and external teams and leading when necessary
**More about this role**
**Education / Certifications:**
- University degree, preferably in IT. Having any degree in Finance would be an added advantage.
- Proven English language proficiency
**Experience:**
- Strong expertise in SAC Planning with experience of minimum 2-3 implementations
- Min 4-6 years of experience in SAP analytics cloud. Integration / Security / Dashboarding experience would be an added advantage
-Experience in planning and consolidation tools and its integration with SAP ECC, S4, Cloud services.
- Understanding of FP&A business processes with business engagement skills
- Experience of data warehousing concepts and analytical tools like Tableau, Alteryx & Power BI.
- Experience or awareness of Cloud services and functionalities and its used cases for Finance domain
No Relocation support available
**Business Unit Summary**
**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**
**We have a rich portfolio of strong brands globally and locally including many household names such as** **_Oreo_** **,** **_belVita_** **and** **_LU_** **biscuits;** **_Cadbury Dairy Milk_** **,** **_Milka_** **and** **_Toblerone_** **chocolate;** **_Sour Patch Kids_** **candy and** **_Trident_** **gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**
**Our 80,000 makers and bakers are located in more** **than 80 countries** **and we sell our products in** **over 150 countries** **around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Software & Applications
Technology & Digital
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

Responsabilidades:

• Responsável pelo relacionamento pós-vendas com o cliente que entra em contato com a Central de Relacionamento, em multi canalidade e multskill;
• Iniciar atendimento, registrar ocorrências, acionar áreas relacionadas à resolução do problema, aplicar tratativas, fazer encerramento dos casos e reportar ao gestor quando solicitado;
• Atender aos requisitos de Qualidade, Produtividade, Atingimento de Metas de Ligações Atendidas, TMA, TMO, Controle de Pausas e demais KPIs necessários para o atendimento;
• Manter o nível de serviço e taxas de abandono dentro do estipulado pela gestão;
• Ter senso de urgência na resolução de problemas e habilidades em negociação;
• Responder e-mails de clientes que chegarem através das caixas oficiais da área;
• Fazer follow up dos atendimentos e casos que forem solicitados pela gestão;
• Dar assistência via WhatsApp Corporativo para clientes através da plataforma oficial da CIA;

Requisitos:

• Ensino Médio Completo
• Experiência com atendimento telefônico de Pós Venda
• Diferencial: Conhecimento Sistema SAP, AVAYA, CRM

Responsabilidades:

• Responsável pelo relacionamento pós-vendas com o cliente que entra em contato com a Central de Relacionamento, em multi canalidade e multskill;
• Iniciar atendimento, registrar ocorrências, acionar áreas relacionadas à resolução do problema, aplicar tratativas, fazer encerramento dos casos e reportar ao gestor quando solicitado;
• Atender aos requisitos de Qualidade, Produtividade, Atingimento de Metas de Ligações Atendidas, TMA, TMO, Controle de Pausas e demais KPIs necessários para o atendimento;
• Manter o nível de serviço e taxas de abandono dentro do estipulado pela gestão;
• Ter senso de urgência na resolução de problemas e habilidades em negociação;
• Responder e-mails de clientes que chegarem através das caixas oficiais da área;
• Fazer follow up dos atendimentos e casos que forem solicitados pela gestão;
• Dar assistência via WhatsApp Corporativo para clientes através da plataforma oficial da CIA;

Requisitos:

• Ensino Médio Completo
• Experiência com atendimento telefônico de Pós Venda
• Diferencial: Conhecimento Sistema SAP, AVAYA, CRM