13 Empregos para Call center - Salvador

Há 88 anos, a Fundação José Silveira mantém o olhar voltado para o futuro, reinventando suas práticas em um mundo imprevisível, sem perder de vista suas raízes sólidas naquilo que é a origem do propósito: cuidar da saúde e melhorar a qualidade de vida das pessoas.

Com isso, buscamos pessoas conectadas ao novo que venham contribuir com o constante crescimento e a perpetuação do nosso legado.

Junte-se ao nosso propósito!

• Realizar atendimento receptivo e ativo, via telefone e chat;
• Realizar agendamento de consultas e exames por telefone ou chat.
• Realizar ligações para confirmação das agendas de consultas e exames
• Esclarecer dúvidas e solucionar demandas de forma ágil e cordial;
• Prestar informações sobre serviços e produtos da empresa;
• Venda de Cartão de benefícios
• Apoiar rotinas administrativas relacionadas ao atendimento.
• Experiência de 6 meses na área de saúde.

• Ensino médio completo;
• Imprescindível experiência mínima de 6 meses na área da saúde ;
• Proatividade e capacidade de resolução de problemas;
• Boa comunicação verbal e escrita ;
• Empatia e cordialidade no atendimento;
• Conhecimento em informática;
• Desejável conhecimento no sistema MV ;
• Disponibilidade de horário.

• Assistência Médica
• Assistência Odontológica
• Vale Transporte
• Clube de Vantagens
• Clube da Saúde
• Gratificação por Alcance de Metas
• WellHub

Join to apply for the Control Desk - Call Center role at .

Esta faixa salarial é fornecida pela Konecta. O seu salário real dependerá das suas habilidades e experiência — converse com seu recrutador para saber mais.

A Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Control Desk .

Como Control Desk , monitorar e coordenar atividades operacionais em diversos ambientes. Sua principal função é garantir que as operações fluam sem problemas, acompanhando métricas, identificando problemas e contribuindo para a tomada de decisões estratégicas.

• Salário


• Vale transporte


• Vale Refeição


• Convênio Médico e Odontológico


• Seguro de Vida


• Auxílio Creche para crianças até 24 meses


• Descontos com Faculdades e Instituições de Ensino


• Oportunidades de crescimento e desenvolvimento profissional


• TotalPass


• Convênio com SESC

• Local de Trabalho: Pituba-BA


• Escala de trabalho: 6x1


• Carga horária diária: 6h20 por dia

• Excelentes habilidades de comunicação escrita em português, com boa gramática e ortografia


• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes


• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente

Se você está pronto para fazer a diferença e deseja crescer em uma empresa multinacional, com proposito, missão e identidade, candidate-se agora!

A Konecta é uma empresa comprometida com a diversidade e com a inclusão social; todas as nossas vagas são abertas a pessoas independentemente de gênero, raça, orientação sexual, deficiência ou religião. Todas as candidaturas serão analisadas com base em competências e habilidades.

• Local de trabalho: Salvador, BA


• Regime de contratação de tipo: Efetivo – CLT


• Jornada: Período Integral


• Nível hierárquico: Auxiliar

• Escolaridade Mínima: Ensino Médio (2º Grau)

• Tempo de experiência: Entre 1 e 3 anos

• Seguro de Vida


• Descontos com Faculdades e Instituições de Ensino


• Oportunidade de Crescimento


• Assistência Médica


• Auxílio Creche


• TotalPass


• VR


• Convênio com SESC


• Assistência Odontológica


• VT

• Entry level

• Full-time

• Accounting/Auditing and Finance

• Advertising Services

Join to apply for the Monitor de Qualidade - Call Center role at Konecta

Join to apply for the Monitor de Qualidade - Call Center role at Konecta

This range is provided by Konecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

DESCRIÇÃO

A Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Monitor de Qualidade.

Se você se considera uma pessoa analítica e preza em seguir os padrões estabelecidos pelo cliente, esta é a oportunidade é para você.

Como Monitor de Qualidade, você fará o acompanhamento de performance: Observar e registrar como os fluxos estão sendo tratados, identificando gargalos ou desvios.

• Garantia de Qualidade: Verificar se as ações estão sendo executadas conforme os procedimentos e diretrizes estabelecidas.
• Análise de Dados: Reunir e interpretar métricas ou indicadores de desempenho para gerar relatórios que suportem a tomada de decisão.
  
  

• Salário;
• Vale transporte;
• Vale Refeição;
• Convênio Médico e Odontológico;
• Seguro de Vida;
• Auxílio Creche para crianças até 24 meses;
• Descontos com Faculdades e Instituições de Ensino;
• Oportunidades de crescimento e desenvolvimento profissional;
• TotalPass;
• Convênio com SESC;
• Treinamento e desenvolvimento contínuos;
• Ambiente de trabalho acolhedor e dinâmico.
  
  

• Local de Trabalho: Pituba - BA;
• Escala de trabalho: 6x1 (segunda a sábado).
  
  

• Excelentes habilidades de comunicação escrita em português, com boa gramática e ortografia.
• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes e agentes.
• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente.
• Empatia e escuta ativa.
• Organização e atenção aos detalhes.
  
  

• Número de vagas: 2
• Local de trabalho: Salvador, BA
• Regime de contratação de tipo: Efetivo – CLT
• Jornada: Período Integral
• Nível hierárquico: Auxiliar
  
  

• Postura ética
• Boa comunicação verbal e escrita
• Senso crítico
• Organização
• Escuta ativa
  
  

• TotalPass
• VT
• Convênio com SESC
• Descontos com Faculdades e Instituições de Ensino
• Oportunidade de Crescimento
• Auxílio Creche
• Seguro de Vida
• Assistência Médica
• VR
• Assistência Odontológica

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

Referrals increase your chances of interviewing at Konecta by 2x

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Salvador, Bahia, Brazil R$1,518.00-R$,518.00 1 month ago

Salvador, Bahia, Brazil R 1,518.00-R 1,518.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Call Center Recruiting Agent - Remote Work:

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

About the Role:

We are looking for Call Center Recruiting Agents to join our Recruiting Team and participate in different projects made up of multicultural teams distributed throughout the world. This person must be proactive, detail-oriented, and demonstrate excellent analytical abilities, as well as teamwork and multitasking skills. This is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!

What You’ll Do:

1. Support the sourcing process that includes posting job openings on various job boards, headhunting, use of social networks, filtering of CVs, and contact with candidates.
2. Provide full-cycle recruiting including sourcing, interviews, technical exams, presentation, and closing of candidates.
3. Carry out negotiations with the candidates and start the hiring process.
4. Understand the requirements of each client and each vacancy to carry out the recruitment process according to their needs.
5. Work in collaboration with the sales team in the development of the business.

You Must Have:

1. At least 2 years of work experience.
2. Knowledge of the IT market.
3. Excellent communication skills.
4. Great capacity for self-management.
5. Studies in Human Resources, psychology or related careers.
6. Advanced English level.

How we make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

Please don't apply if your English skills are not at a professional level (C1+)!

ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.

We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.

ScanAvenger has been growing at an astonishing rate of 100% YOY. We’re looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.

Working hours: PDT (Los Angeles Time), with one hour break.

The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.

Helpdesk Responsibilities (Primary)

• Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
• Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
• Escalate complex cases when needed while ensuring follow-up and resolution.
• Maintain accurate customer logs and records.
• Update and maintain the internal Knowledge Base content for recurring issues and fixes.

Operational Support (Secondary)

• Track global shipments and ensure timely delivery.
• Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
• Help manage worldwide stock levels and coordinate with warehouses.
• Assist with new order placements and help prevent stockouts.
• Support product launch campaigns and ensure marketplace listings are accurate.
• Communicate with global suppliers and partners.
• Help with internal process documentation and task tracking.

Qualifications

• As close to perfect English skills (C1+ minimum) - both written and verbal.
• 3+ years of experience in a similar customer-facing or support role
• Professional email communication.
• Strong organizational and multitasking abilities
• Proven track record of ownership and task follow-through
• Resourcefulness and problem-solving mindset
• Intermediate Microsoft Office skills (especially Excel and Outlook)
• Bonus: Experience with Amazon Seller Central
• Bonus: Technical background or comfort with tech troubleshooting
• Ability to switch between customer support and internal ops tasks as needed
• Comfortable working independently and taking ownership of outcomes

Please don't apply if your English skills are not at a professional level (C1+)!

ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.

We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.

ScanAvenger has been growing at an astonishing rate of 100% YOY. We’re looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.

Working hours: PDT (Los Angeles Time), with one hour break.

The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.

Helpdesk Responsibilities (Primary)

• Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
• Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
• Escalate complex cases when needed while ensuring follow-up and resolution.
• Maintain accurate customer logs and records.
• Update and maintain the internal Knowledge Base content for recurring issues and fixes.

Operational Support (Secondary)

• Track global shipments and ensure timely delivery.
• Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
• Help manage worldwide stock levels and coordinate with warehouses.
• Assist with new order placements and help prevent stockouts.
• Support product launch campaigns and ensure marketplace listings are accurate.
• Communicate with global suppliers and partners.
• Help with internal process documentation and task tracking.

Qualifications

• As close to perfect English skills (C1+ minimum) - both written and verbal.
• 3+ years of experience in a similar customer-facing or support role
• Professional email communication.
• Strong organizational and multitasking abilities
• Proven track record of ownership and task follow-through
• Resourcefulness and problem-solving mindset
• Intermediate Microsoft Office skills (especially Excel and Outlook)
• Bonus: Experience with Amazon Seller Central
• Bonus: Technical background or comfort with tech troubleshooting
• Ability to switch between customer support and internal ops tasks as needed
• Comfortable working independently and taking ownership of outcomes

Overview

Diagnosticar e resolver problemas relacionados a hardware, software, redes e sistemas operacionais; instalar, configurar e manter computadores, periféricos e softwares utilizados na empresa; atender, registrar e solucionar chamados de suporte técnico; inventário de equipamentos e software, controle de entrega de equipamentos; fornece suporte remoto e presencial para colaboradores da empresa.

• Diagnosticar e resolver problemas relacionados a hardware, software, redes e sistemas operacionais
• Instalar, configurar e manter computadores, periféricos e softwares utilizados na empresa
• Atender, registrar e solucionar chamados de suporte técnico
• Inventário de equipamentos e software, controle de entrega de equipamentos
• Fornece suporte remoto e presencial para colaboradores da empresa

• Formação técnica ou superior (completa ou em andamento) em TI, suporte, sistemas ou áreas correlatas. Mínimo de experiência
• Conhecimento em sistemas operacionais Windows e Linux, experiência com ferramentas de gerenciamento de chamados (ex.: ServiceNow, GLPI, Zendesk), noções de redes de computadores e segurança da informação
• Diferenical: Certificações como ITIL Foundation, CompTIA A+ ou equivalentes

• Plano de saúde
• Gympass
• Vale transporte
• Regime banco de horas
• Compensação de dias pontes
• Vale alimentação
• Day off - folga aniversário

The Division:

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

The Position:

We are seeking a highly skilled and motivated Customer & Application Support Specialist to join our team in Brazil. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment. You will be the go-to resource for our customers, providing assistance and ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure a seamless experience for our clients.

Responsibilities:

Technical Support :

• Assist customers with technical issues via email, ticketing systems, and live chat.
• Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions
• Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
• Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
• Troubleshoot software-related issues and provide effective solutions.
• Collaborate with Development, QA, IT, and DBA teams to address technical issues, escalating complex cases as needed for timely resolution.
• Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
• Deliver expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels
• Monitor system performance proactively, identifying potential issues before they affect the production environment.

Customer Interaction :

• Respond to and document requests for technical assistance.
• Ensure customer issues are tracked, monitored, and resolved in a timely manner.

Product Knowledge :

• Provide guidance on the company's software products.
• Suggest product upgrades when appropriate to enhance client experience.
• Develop self-help guides and FAQs for customers and team members to assist with common issues and reduce future support requests.

Internal Collaboration :

• Work closely with other departments to ensure issues are well-documented and addressed.
• Document support processes and contribute to knowledge bases, ensuring consistent and high quality service standards.
• The role involves supporting software applications, resolving technical issues, and delivering excellent customer service in a professional and energetic environment.
• The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences.

Skills and Qualifications:

Required :

• Communication : Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
• Technical Support Experience : Ideally, at least 1-2 years in a technical support or helpdesk role.
• Problem Solving : Proven ability to remain calm under pressure and provide effective solutions.
• Multi-tasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency : Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
• Organizational Skills : Capable of tracking tickets and managing support requests.
• Travel: Willingness to travel within Brazil and internationally, up to 35% of the time.

Desired :

• Educational Background : Minimum of 2 years of higher education, preferably in a technical field such as computer science or information technologies.
• Pulp & Paper Industry Knowledge: Experience in the Pulp & Paper industry, especially in supply chain fulfillment.
• Basic Accounting Knowledge : Basic understanding of accounting to assist with the software's financial functions.

Ideal Candidate profile:

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction. The ideal candidate thrives in a fast-paced environment, is organized, and can juggle multiple tasks while maintaining high-quality service.

Work Details:

• Work Schedule: This is a full-time position.
• Working Hours: 8 AM to 5 PM Brazilian Time.
• Weekend Availability: Must be willing to work on weekends when required.
• After-Hours Support: Willingness to provide support outside standard business hours as needed.

The Division:

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

The Position:

We are seeking a highly skilled and motivated Customer & Application Support Specialist to join our team in Brazil. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment. You will be the go-to resource for our customers, providing assistance and ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure a seamless experience for our clients.

Responsibilities:

Technical Support :

• Assist customers with technical issues via email, ticketing systems, and live chat.
• Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions
• Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
• Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
• Troubleshoot software-related issues and provide effective solutions.
• Collaborate with Development, QA, IT, and DBA teams to address technical issues, escalating complex cases as needed for timely resolution.
• Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
• Deliver expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels
• Monitor system performance proactively, identifying potential issues before they affect the production environment.

Customer Interaction :

• Respond to and document requests for technical assistance.
• Ensure customer issues are tracked, monitored, and resolved in a timely manner.

Product Knowledge :

• Provide guidance on the company's software products.
• Suggest product upgrades when appropriate to enhance client experience.
• Develop self-help guides and FAQs for customers and team members to assist with common issues and reduce future support requests.

Internal Collaboration :

• Work closely with other departments to ensure issues are well-documented and addressed.
• Document support processes and contribute to knowledge bases, ensuring consistent and high quality service standards.
• The role involves supporting software applications, resolving technical issues, and delivering excellent customer service in a professional and energetic environment.
• The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences.

Skills and Qualifications:

Required :

• Communication : Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
• Technical Support Experience : Ideally, at least 1-2 years in a technical support or helpdesk role.
• Problem Solving : Proven ability to remain calm under pressure and provide effective solutions.
• Multi-tasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency : Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
• Organizational Skills : Capable of tracking tickets and managing support requests.
• Travel: Willingness to travel within Brazil and internationally, up to 35% of the time.

Desired :

• Educational Background : Minimum of 2 years of higher education, preferably in a technical field such as computer science or information technologies.
• Pulp & Paper Industry Knowledge: Experience in the Pulp & Paper industry, especially in supply chain fulfillment.
• Basic Accounting Knowledge : Basic understanding of accounting to assist with the software's financial functions.

Ideal Candidate profile:

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction. The ideal candidate thrives in a fast-paced environment, is organized, and can juggle multiple tasks while maintaining high-quality service.

Work Details:

• Work Schedule: This is a full-time position.
• Working Hours: 8 AM to 5 PM Brazilian Time.
• Weekend Availability: Must be willing to work on weekends when required.
• After-Hours Support: Willingness to provide support outside standard business hours as needed.