11 Empregos para Teleperformance - Salvador

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

Candidate-se rapidamente pelo email:

• Nível: Estagiário
• Escolaridade: Ensino médio - Cursando
• Tipo de contrato: Estagiário
• Jornada de trabalho: 30h/sem
• Perfil da vaga: Estágio Call Center
• Local de Trabalho: Chame-Chame
• Benefícios: Seguro de vida, Auxílio Transporte de R$ 200,00

• Bolsa Auxílio: R$00,00 + Seguro de Vida
• Auxílio Transporte: R$ 00,00 (mês)
• Carga Horária: 30h semanais
• De segunda a sexta: 08:00h às 14:00h

• Estar cursando graduação em Administração ou áreas correlatas
• Interesse e afinidade com atendimento ao cliente por telefone
• Boa comunicação verbal e escrita, com postura cordial e empática
• Conhecimento intermediário em informática e no pacote Office (Word, Excel, Outlook)

• Atendimento telefônico receptivo para informações e agendamento de consultas e exames
• Telemarketing ativo para captação de pacientes e divulgação dos serviços
• Confirmação e reagendamento de consultas
• Cadastro e atualização de dados no sistema
• Realização de pesquisas de satisfação
• Suporte à equipe administrativa no controle de agendas e atendimentos

Há 88 anos, a Fundação José Silveira mantém o olhar voltado para o futuro, reinventando suas práticas em um mundo imprevisível, sem perder de vista suas raízes sólidas naquilo que é a origem do propósito: cuidar da saúde e melhorar a qualidade de vida das pessoas.

Com isso, buscamos pessoas conectadas ao novo que venham contribuir com o constante crescimento e a perpetuação do nosso legado.

Junte-se ao nosso propósito!

• Realizar atendimento receptivo e ativo, via telefone e chat;
• Realizar agendamento de consultas e exames por telefone ou chat.
• Realizar ligações para confirmação das agendas de consultas e exames
• Esclarecer dúvidas e solucionar demandas de forma ágil e cordial;
• Prestar informações sobre serviços e produtos da empresa;
• Venda de Cartão de benefícios
• Apoiar rotinas administrativas relacionadas ao atendimento.
• Experiência de 6 meses na área de saúde.

• Ensino médio completo;
• Imprescindível experiência mínima de 6 meses na área da saúde ;
• Proatividade e capacidade de resolução de problemas;
• Boa comunicação verbal e escrita ;
• Empatia e cordialidade no atendimento;
• Conhecimento em informática;
• Desejável conhecimento no sistema MV ;
• Disponibilidade de horário.

• Assistência Médica
• Assistência Odontológica
• Vale Transporte
• Clube de Vantagens
• Clube da Saúde
• Gratificação por Alcance de Metas
• WellHub

Join to apply for the Control Desk - Call Center role at .

Esta faixa salarial é fornecida pela Konecta. O seu salário real dependerá das suas habilidades e experiência — converse com seu recrutador para saber mais.

A Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Control Desk .

Como Control Desk , monitorar e coordenar atividades operacionais em diversos ambientes. Sua principal função é garantir que as operações fluam sem problemas, acompanhando métricas, identificando problemas e contribuindo para a tomada de decisões estratégicas.

• Salário


• Vale transporte


• Vale Refeição


• Convênio Médico e Odontológico


• Seguro de Vida


• Auxílio Creche para crianças até 24 meses


• Descontos com Faculdades e Instituições de Ensino


• Oportunidades de crescimento e desenvolvimento profissional


• TotalPass


• Convênio com SESC

• Local de Trabalho: Pituba-BA


• Escala de trabalho: 6x1


• Carga horária diária: 6h20 por dia

• Excelentes habilidades de comunicação escrita em português, com boa gramática e ortografia


• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes


• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente

Se você está pronto para fazer a diferença e deseja crescer em uma empresa multinacional, com proposito, missão e identidade, candidate-se agora!

A Konecta é uma empresa comprometida com a diversidade e com a inclusão social; todas as nossas vagas são abertas a pessoas independentemente de gênero, raça, orientação sexual, deficiência ou religião. Todas as candidaturas serão analisadas com base em competências e habilidades.

• Local de trabalho: Salvador, BA


• Regime de contratação de tipo: Efetivo – CLT


• Jornada: Período Integral


• Nível hierárquico: Auxiliar

• Escolaridade Mínima: Ensino Médio (2º Grau)

• Tempo de experiência: Entre 1 e 3 anos

• Seguro de Vida


• Descontos com Faculdades e Instituições de Ensino


• Oportunidade de Crescimento


• Assistência Médica


• Auxílio Creche


• TotalPass


• VR


• Convênio com SESC


• Assistência Odontológica


• VT

• Entry level

• Full-time

• Accounting/Auditing and Finance

• Advertising Services

Join to apply for the Monitor de Qualidade - Call Center role at Konecta

Join to apply for the Monitor de Qualidade - Call Center role at Konecta

This range is provided by Konecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

DESCRIÇÃO

A Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Monitor de Qualidade.

Se você se considera uma pessoa analítica e preza em seguir os padrões estabelecidos pelo cliente, esta é a oportunidade é para você.

Como Monitor de Qualidade, você fará o acompanhamento de performance: Observar e registrar como os fluxos estão sendo tratados, identificando gargalos ou desvios.

• Garantia de Qualidade: Verificar se as ações estão sendo executadas conforme os procedimentos e diretrizes estabelecidas.
• Análise de Dados: Reunir e interpretar métricas ou indicadores de desempenho para gerar relatórios que suportem a tomada de decisão.
  
  

• Salário;
• Vale transporte;
• Vale Refeição;
• Convênio Médico e Odontológico;
• Seguro de Vida;
• Auxílio Creche para crianças até 24 meses;
• Descontos com Faculdades e Instituições de Ensino;
• Oportunidades de crescimento e desenvolvimento profissional;
• TotalPass;
• Convênio com SESC;
• Treinamento e desenvolvimento contínuos;
• Ambiente de trabalho acolhedor e dinâmico.
  
  

• Local de Trabalho: Pituba - BA;
• Escala de trabalho: 6x1 (segunda a sábado).
  
  

• Excelentes habilidades de comunicação escrita em português, com boa gramática e ortografia.
• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes e agentes.
• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente.
• Empatia e escuta ativa.
• Organização e atenção aos detalhes.
  
  

• Número de vagas: 2
• Local de trabalho: Salvador, BA
• Regime de contratação de tipo: Efetivo – CLT
• Jornada: Período Integral
• Nível hierárquico: Auxiliar
  
  

• Postura ética
• Boa comunicação verbal e escrita
• Senso crítico
• Organização
• Escuta ativa
  
  

• TotalPass
• VT
• Convênio com SESC
• Descontos com Faculdades e Instituições de Ensino
• Oportunidade de Crescimento
• Auxílio Creche
• Seguro de Vida
• Assistência Médica
• VR
• Assistência Odontológica

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

Referrals increase your chances of interviewing at Konecta by 2x

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Salvador, Bahia, Brazil R$1,518.00-R$,518.00 1 month ago

Salvador, Bahia, Brazil R 1,518.00-R 1,518.00 1 month ago

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Call Center Recruiting Agent - Remote Work:

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

About the Role:

We are looking for Call Center Recruiting Agents to join our Recruiting Team and participate in different projects made up of multicultural teams distributed throughout the world. This person must be proactive, detail-oriented, and demonstrate excellent analytical abilities, as well as teamwork and multitasking skills. This is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!

What You’ll Do:

1. Support the sourcing process that includes posting job openings on various job boards, headhunting, use of social networks, filtering of CVs, and contact with candidates.
2. Provide full-cycle recruiting including sourcing, interviews, technical exams, presentation, and closing of candidates.
3. Carry out negotiations with the candidates and start the hiring process.
4. Understand the requirements of each client and each vacancy to carry out the recruitment process according to their needs.
5. Work in collaboration with the sales team in the development of the business.

You Must Have:

1. At least 2 years of work experience.
2. Knowledge of the IT market.
3. Excellent communication skills.
4. Great capacity for self-management.
5. Studies in Human Resources, psychology or related careers.
6. Advanced English level.

How we make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus