Explore as oportunidades de carreira em CRM (Customer Relationship Management) no Brasil. O mercado de CRM está em expansão, com diversas empresas buscando profissionais qualificados para gerenciar o relacionamento com clientes, otimizar processos de vendas e implementar estratégias de marketing eficazes. Profissionais de CRM são responsáveis por analisar dados de clientes, identificar tendências e oportunidades, e implementar soluções para melhorar a experiência do cliente e aumentar a fidelização.4.107 Empregos para Crm - Brasil
CRM Specialist
Hoje
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Já pensou em trabalhar na maior agência de marketing digital da América Latina, atuando diretamente com grandes marcas do mercado e tendo a sua carreira e desenvolvimento acelerados através de programas de capacitação em algumas das maiores plataformas de marketing presentes no mercado?
Venha fazer parte do nosso time de CRM (Customer Relationship Management)
A equipe de CRM da Monks está em crescimento e adquirindo projetos maiores e mais desafiadores, expandindo sua capacidade estratégicas nos funis de conversão.
Buscamos pessoas que gostam de se desenvolver, tenham aprendizado rápido e capacidade analítica, conseguindo se adaptar à realidade de cada projeto para encontrar as melhores soluções. Nessa oportunidade, você participará ativamente do atendimento de projetos de clientes, tendo suporte para seu desenvolvimento, aprendizado e crescimento de carreira, sem sair de casa, em modelo 100% home office
O time de CRM é responsável pela diagramação e validação de e-mails responsivos em HTML, configurar disparos em ferramentas de automação de marketing, definir e criar segmentações para envios, além de participar do processo de planejamento estratégico para clientes, criando e fazendo a manutenção de réguas de e-mail. Tudo isso acompanhado da análise de resultados e KPI's, para apresentação de resultados e sugestões de melhorias nos diversos processos relacionados à área através de relatórios.
Interessante, né? Confira os principais requisitos, responsabilidades e atribuições e se inscreva
Responsabilidades e atribuições
É esperado que o perfil trabalhe dentro de um squad multidisciplinar (com suporte de liderança interna de CRM) em contato direto com o cliente, sendo responsável por implementar a estratégia de comunicação de CRM proposta pelo cliente na plataforma de CRM Insider.
Esta implementação compreenderá:
- Operação da plataforma de CRM Insider utilizando os canais de Email, Push, SMS e Whatsapp;
- Criação e ajustes de templates de email responsivos em HTML;
- Criação e manutenção de segmentações para envio, com base nos dados existentes na plataforma de CRM;
- Criação e agendamento de disparos pontuais de Email, Push, SMS e Whatsapp;
- Criação e manutenção de réguas / jornadas / fluxos automáticos de comunicação com Email, Push, SMS e Whatsapp;
- Mensuração de resultados das campanhas, análise de KPIs como taxas de entrega, abertura, cliques e conversão, dentre outras. Capacidade de tirar insights destes resultados para propor melhorias e otimização na operação em andamento;
- Suporte estratégico junto ao cliente, para identificar pontos que podem ser ajustados e melhorados na estratégia proposta.
Ferramentas e metodologias a serem utilizadas no seu dia a dia:
- Plataformas de automação de marketing e CRM, tais como Insider, Salesforce Marketing Cloud, Hubspot, entre outras;
- Ferramentas do Google como Sheets, Slides e Docs;
- Ferramentas de comunicação interna como Slack e Google Chat;
- Metodologias ágeis.
O que poderá ser aprendido e/ou desenvolvido:
- Estratégias de CRM e personalização de comunicação com os clientes;
- Gestão de campanhas de marketing digital e contato com outras áreas correlacionadas;
- Especialização técnica na plataforma do projeto no qual for alocado.
Requisitos e qualificações
Requisitos:
- Experiência com operação de plataformas de CRM/Email marketing, tais como Insider, Salesforce Marketing Cloud, Hubspot, entre outras;
- Experiência e proficiência em HTML para e-mails;
- Conhecimento em Google Analytics;
- Conhecimento em ferramentas do Google (Sheets, Apresentações e Docs);
- Experiência em análise de resultados das campanhas de CRM: Saber analisar KPIs operacionais como taxas de entrega, abertura e cliques, bem como resultados financeiros como taxa de conversão e atingimento de metas;
- Experiência com campanhas de Inbound e réguas de comunicação (fluxos automáticos de email, SMS, Push, Whatsapp);
- Independência e autonomia para trabalhar em squads multidisciplinares;
- Conhecimento em alguma linguagem de programação.
Diferenciais:
- Inglês fluente ou avançado (ser capaz de ler, escrever, falar e escutar);
- Experiência em plataforma de CRM Insider;
- Experiência em estratégias de Whatsapp;
- Certificações em plataformas de CRM;
- Conhecimento e proficiência em SQL.
Informações adicionais
O Que Oferecemos
Aqui na Monks, apoiamos e valorizamos nossas pessoas não apenas com excelentes benefícios, mas também priorizando o bem-estar e o desenvolvimento
Cartão flexível de Vale Refeição e Alimentação;
Plano de saúde;
Plano odontológico;
Flexibilidade de horário e local de trabalho;
Auxílio home office na folha de pagamento (independente se o modelo de trabalho for híbrido ou 100% remoto);
Acesso a diversas academias em plataformas;
Day off de aniversário sem descontos salariais;
Licença maternidade de 180 dias e paternidade de 30 dias;
Plataformas de bem-estar e saúde emocional;
Parcerias com instituições de ensino;
Nosso time de Talent Development está pronto para te ajudar na busca pelo conhecimento e desenvolvimento, para que você siga crescendo aqui dentro;
Grupos comunitários para se integrar, trocar experiências e fazer parte dessa cultura incrível.
Esses benefícios podem sofrer alterações no momento da admissão.
LGPD Monks
Nós da Monks colocamos a política de LGPD nos nossos processos seletivos para trazer segurança e transparência sobre as pessoas que estão se candidatando nas vagas para fazer parte da nossa equipe.
Ficou dúvida ou tem interesse em saber mais, basta ler as nossas políticas de privacidade.
Alerta de golpe - Vagas falsas
Fomos informados que estão utilizando o nome da Monks para divulgar vagas falsas pelo WhatsApp e/ou Telegram. Reforçamos que todas as nossas comunicações realizadas via WhatsApp serão formalizadas via e-mail através da plataforma da Gupy, com os dias e horários que entraremos em contato.
Desconfie de qualquer outra forma de abordagem
Repudiamos todas e quaisquer tentativas de golpe e ressaltamos a importância de verificar a veracidade das informações fornecidas por qualquer contato antes de compartilhar seus dados pessoais.
Caso seja abordado, não compartilhe informações e entre em contato conosco através de nossos meios de contato oficiais.
Nosso canal de contratação legítimo é:
Somos mais de 7 mil monks espalhados em 48 escritórios em seis continentes Reunimos habilidades em conteúdo, dados e mídias digitais em uma combinação dinâmica de expertise digital e tecnologia.Somos um parceiro de serviços de marketing digital construído em torno de um novo modelo. Nossa missão é ganhar a década, ajudando nossos clientes e nossas pessoas a perceberem todo o seu potencial.
No Brasil, a Monks é a soma de talentos conectados em nossas unidades de São Carlos, São Paulo e Sorocaba. Valorizamos a jornada de integração e as oportunidades de crescimento, e reconhecemos que nosso maior prêmio são as pessoas com quem compartilhamos o caminho.
Junte-se a nós e cresça junto com uma das maiores empresas do ramo
CRM Specialist
Hoje
Trabalho visualizado
Descrição Do Trabalho
Join the Pioneer Crypto Brand in the Philippines
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities- Manage customer journeys, including onboarding, retention, and reactivation.
- Execute email, push, and SMS campaigns accurately and on time.
- Maintain data quality and segmentation for targeted campaigns.
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV.
- Provide actionable insights and recommendations to the Head of Marketing in Brazil.
- Collaborate with Marketing, Product, and Growth teams across time zones.
- Continuously optimize campaigns to improve performance.
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio.
- Experience in crypto products, exchanges, blockchain protocols, or digital assets.
- Fluent in Portuguese and English; Spanish is a plus.
- Proactive, results-oriented, and able to work independently.
- Able to follow instructions and collaborate effectively within a team.
- Willing to go beyond basic responsibilities.
- Flexible to work across global time zones, including collaboration with Asia.
Join the Coins Team Now
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.
CRM Specialist
Hoje
Trabalho visualizado
Descrição Do Trabalho
Join the Pioneer Crypto Brand in the Philippines
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive
CRM Specialist
to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities
- Manage customer journeys, including onboarding, retention, and reactivation
- Execute email, push, and SMS campaigns accurately and on time
- Maintain data quality and segmentation for targeted campaigns
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV
- Provide actionable insights and recommendations to the Head of Marketing in Brazil
- Collaborate with Marketing, Product, and Growth teams across time zones
- Continuously optimize campaigns to improve performance
Qualifications
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio
- Experience in crypto products, exchanges, blockchain protocols, or digital assets
- Fluent in Portuguese and English; Spanish is a plus
- Proactive, results-oriented, and able to work independently
- Able to follow instructions and collaborate effectively within a team
- Willing to go beyond basic responsibilities
- Flexible to work across global time zones, including collaboration with Asia
Join the Coins Team Now
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.
CRM Specialist
Ontem
Trabalho visualizado
Descrição Do Trabalho
Overview
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities- Manage customer journeys, including onboarding, retention, and reactivation
- Execute email, push, and SMS campaigns accurately and on time
- Maintain data quality and segmentation for targeted campaigns
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV
- Provide actionable insights and recommendations to the Head of Marketing in Brazil
- Collaborate with Marketing, Product, and Growth teams across time zones
- Continuously optimize campaigns to improve performance
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio
- Experience in crypto products, exchanges, blockchain protocols, or digital assets
- Fluent in Portuguese and English; Spanish is a plus
- Proactive, results-oriented, and able to work independently
- Able to follow instructions and collaborate effectively within a team
- Willing to go beyond basic responsibilities
- Flexible to work across global time zones, including collaboration with Asia
Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Seniority level- Not Applicable
- Full-time
- Other
Referrals increase your chances of interviewing at Coins.ph by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCRM Specialist
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Overview
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities- Manage customer journeys, including onboarding, retention, and reactivation
- Execute email, push, and SMS campaigns accurately and on time
- Maintain data quality and segmentation for targeted campaigns
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV
- Provide actionable insights and recommendations to the Head of Marketing in Brazil
- Collaborate with Marketing, Product, and Growth teams across time zones
- Continuously optimize campaigns to improve performance
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio
- Experience in crypto products, exchanges, blockchain protocols, or digital assets
- Fluent in Portuguese and English; Spanish is a plus
- Proactive, results-oriented, and able to work independently
- Able to follow instructions and collaborate effectively within a team
- Willing to go beyond basic responsibilities
- Flexible to work across global time zones, including collaboration with Asia
Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Seniority level- Not Applicable
- Full-time
- Other
Referrals increase your chances of interviewing at Coins.ph by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCRM Specialist
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Overview
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities- Manage customer journeys, including onboarding, retention, and reactivation
- Execute email, push, and SMS campaigns accurately and on time
- Maintain data quality and segmentation for targeted campaigns
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV
- Provide actionable insights and recommendations to the Head of Marketing in Brazil
- Collaborate with Marketing, Product, and Growth teams across time zones
- Continuously optimize campaigns to improve performance
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio
- Experience in crypto products, exchanges, blockchain protocols, or digital assets
- Fluent in Portuguese and English; Spanish is a plus
- Proactive, results-oriented, and able to work independently
- Able to follow instructions and collaborate effectively within a team
- Willing to go beyond basic responsibilities
- Flexible to work across global time zones, including collaboration with Asia
Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Seniority level- Not Applicable
- Full-time
- Other
Referrals increase your chances of interviewing at Coins.ph by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCRM Specialist
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Overview
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities- Manage customer journeys, including onboarding, retention, and reactivation
- Execute email, push, and SMS campaigns accurately and on time
- Maintain data quality and segmentation for targeted campaigns
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV
- Provide actionable insights and recommendations to the Head of Marketing in Brazil
- Collaborate with Marketing, Product, and Growth teams across time zones
- Continuously optimize campaigns to improve performance
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio
- Experience in crypto products, exchanges, blockchain protocols, or digital assets
- Fluent in Portuguese and English; Spanish is a plus
- Proactive, results-oriented, and able to work independently
- Able to follow instructions and collaborate effectively within a team
- Willing to go beyond basic responsibilities
- Flexible to work across global time zones, including collaboration with Asia
Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Seniority level- Not Applicable
- Full-time
- Other
Referrals increase your chances of interviewing at Coins.ph by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSeja o primeiro a saber
Sobre o mais recente Crm Empregos em Brasil !
CRM Specialist
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Overview
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities- Manage customer journeys, including onboarding, retention, and reactivation
- Execute email, push, and SMS campaigns accurately and on time
- Maintain data quality and segmentation for targeted campaigns
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV
- Provide actionable insights and recommendations to the Head of Marketing in Brazil
- Collaborate with Marketing, Product, and Growth teams across time zones
- Continuously optimize campaigns to improve performance
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio
- Experience in crypto products, exchanges, blockchain protocols, or digital assets
- Fluent in Portuguese and English; Spanish is a plus
- Proactive, results-oriented, and able to work independently
- Able to follow instructions and collaborate effectively within a team
- Willing to go beyond basic responsibilities
- Flexible to work across global time zones, including collaboration with Asia
Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Seniority level- Not Applicable
- Full-time
- Other
Referrals increase your chances of interviewing at Coins.ph by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCRM Specialist
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Overview
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities- Manage customer journeys, including onboarding, retention, and reactivation
- Execute email, push, and SMS campaigns accurately and on time
- Maintain data quality and segmentation for targeted campaigns
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV
- Provide actionable insights and recommendations to the Head of Marketing in Brazil
- Collaborate with Marketing, Product, and Growth teams across time zones
- Continuously optimize campaigns to improve performance
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio
- Experience in crypto products, exchanges, blockchain protocols, or digital assets
- Fluent in Portuguese and English; Spanish is a plus
- Proactive, results-oriented, and able to work independently
- Able to follow instructions and collaborate effectively within a team
- Willing to go beyond basic responsibilities
- Flexible to work across global time zones, including collaboration with Asia
Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Seniority level- Not Applicable
- Full-time
- Other
Referrals increase your chances of interviewing at Coins.ph by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCRM Specialist
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Overview
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.
Responsibilities- Manage customer journeys, including onboarding, retention, and reactivation
- Execute email, push, and SMS campaigns accurately and on time
- Maintain data quality and segmentation for targeted campaigns
- Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV
- Provide actionable insights and recommendations to the Head of Marketing in Brazil
- Collaborate with Marketing, Product, and Growth teams across time zones
- Continuously optimize campaigns to improve performance
- Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio
- Experience in crypto products, exchanges, blockchain protocols, or digital assets
- Fluent in Portuguese and English; Spanish is a plus
- Proactive, results-oriented, and able to work independently
- Able to follow instructions and collaborate effectively within a team
- Willing to go beyond basic responsibilities
- Flexible to work across global time zones, including collaboration with Asia
Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Seniority level- Not Applicable
- Full-time
- Other
Referrals increase your chances of interviewing at Coins.ph by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr