14 Empregos para Tim - Fortaleza

• Ensino Médio Completo;
• Experiência na função será um diferencial;
• Ter uma visão estratégica do negócio;
• Comunicação Eficaz;
• Relacionamento Interpessoal;
• Trabalho em Equipe;
• Agilidade.

• Realizar o processo de vendas da Tim Fibra;
• Conhecer os produtos e serviços comercializados pelo Grupo Facell, acompanhando as mudanças e novidades;
• Buscar constantemente novas estratégias de atração e conquista de clientes no processo de vendas;
• Montar estratégias para agregar os produtos junto as vendas dos Consultor de Loja;
• Garantir a excelência da qualidade no atendimento ao cliente.

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

Integrated Media Group is seeking an experienced Salesforce Implementation Project Manager to lead complex Salesforce implementations, focusing primarily on Sales, Service, Financial Services, and Marketing Cloud Account Engagement. In this, you will leverage your extensive Salesforce Administration and project management experience to deliver high-impact solutions for our clients, ensuring alignment with their business processes and objectives.

Key Responsibilities:

Project Leadership & Client Management:

• Lead end-to-end Salesforce implementation projects, from initial discovery and solution design through to configuration, integration, testing, and user training.
• Serve as the primary point of contact for clients, building and nurturing long-term relationships, while consistently managing expectations and delivering exceptional client experiences.
• Collaborate closely with clients to capture business requirements and user stories, offering expert guidance on Salesforce best practices and strategic optimizations.
• Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
• Proactively communicate with stakeholders regarding project progress, risks, and solutions, ensuring transparency and alignment at all stages.
• Review statements of work with clients and ensure project is delivered on time and within budget
• Identify out of scope requests and address with clients to determine budget, additional cost, and impact on timeline
• Project managers will be responsible for 15-25 open projects. 

Salesforce Administration & Solution Delivery:

• Oversee data management activities including imports, exports, and updates, ensuring data integrity throughout the project lifecycle.
• Configure and manage Salesforce users, profiles, permission sets, custom objects, fields, and page layouts tailored to client needs.
• Design and implement advanced Salesforce Flows, automated processes, and customized reports and dashboards to optimize client operations.
• Lead the implementation and configuration of Salesforce integrations, including both native AppExchange solutions and third-party applications.
• Provide expert-level Salesforce user support and conduct targeted training sessions for client teams, promoting CRM adoption and best practices.

Qualifications & Requirements:

• Salesforce Administrator Certification (required).
• Minimum of 2-4 years of Salesforce administration experience, with at least 2 years in a project management role.
• Deep understanding of sales processes, pipeline management, and the full project lifecycle.
• Proven expertise in developing and managing Salesforce automations and Flows.
• Demonstrated success in leading complex, multi-phase Salesforce implementations in a fast-paced, client-centric environment.

Key Competencies:

• Exceptional organizational, time-management, and prioritization skills with a keen attention to detail.
• Strong technical aptitude with the ability to analyze complex problems and deliver innovative solutions.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
• Self-driven and resourceful, with the capacity to work autonomously and lead cross-functional teams.
• Proven track record of delivering projects on time and within scope while maintaining high client satisfaction.

Integrated Media Group is seeking an experienced Salesforce Implementation Project Manager to lead complex Salesforce implementations, focusing primarily on Sales, Service, Financial Services, and Marketing Cloud Account Engagement. In this, you will leverage your extensive Salesforce Administration and project management experience to deliver high-impact solutions for our clients, ensuring alignment with their business processes and objectives.

Key Responsibilities:

Project Leadership & Client Management:

• Lead end-to-end Salesforce implementation projects, from initial discovery and solution design through to configuration, integration, testing, and user training.
• Serve as the primary point of contact for clients, building and nurturing long-term relationships, while consistently managing expectations and delivering exceptional client experiences.
• Collaborate closely with clients to capture business requirements and user stories, offering expert guidance on Salesforce best practices and strategic optimizations.
• Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
• Proactively communicate with stakeholders regarding project progress, risks, and solutions, ensuring transparency and alignment at all stages.
• Review statements of work with clients and ensure project is delivered on time and within budget
• Identify out of scope requests and address with clients to determine budget, additional cost, and impact on timeline
• Project managers will be responsible for 15-25 open projects. 

Salesforce Administration & Solution Delivery:

• Oversee data management activities including imports, exports, and updates, ensuring data integrity throughout the project lifecycle.
• Configure and manage Salesforce users, profiles, permission sets, custom objects, fields, and page layouts tailored to client needs.
• Design and implement advanced Salesforce Flows, automated processes, and customized reports and dashboards to optimize client operations.
• Lead the implementation and configuration of Salesforce integrations, including both native AppExchange solutions and third-party applications.
• Provide expert-level Salesforce user support and conduct targeted training sessions for client teams, promoting CRM adoption and best practices.

Qualifications & Requirements:

• Salesforce Administrator Certification (required).
• Minimum of 2-4 years of Salesforce administration experience, with at least 2 years in a project management role.
• Deep understanding of sales processes, pipeline management, and the full project lifecycle.
• Proven expertise in developing and managing Salesforce automations and Flows.
• Demonstrated success in leading complex, multi-phase Salesforce implementations in a fast-paced, client-centric environment.

Key Competencies:

• Exceptional organizational, time-management, and prioritization skills with a keen attention to detail.
• Strong technical aptitude with the ability to analyze complex problems and deliver innovative solutions.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
• Self-driven and resourceful, with the capacity to work autonomously and lead cross-functional teams.
• Proven track record of delivering projects on time and within scope while maintaining high client satisfaction.

Integrated Media Group is seeking an experienced Salesforce Implementation Project Manager to lead complex Salesforce implementations, focusing primarily on Sales, Service, Financial Services, and Marketing Cloud Account Engagement. In this, you will leverage your extensive Salesforce Administration and project management experience to deliver high-impact solutions for our clients, ensuring alignment with their business processes and objectives.

Key Responsibilities:

Project Leadership & Client Management:

• Lead end-to-end Salesforce implementation projects, from initial discovery and solution design through to configuration, integration, testing, and user training.
• Serve as the primary point of contact for clients, building and nurturing long-term relationships, while consistently managing expectations and delivering exceptional client experiences.
• Collaborate closely with clients to capture business requirements and user stories, offering expert guidance on Salesforce best practices and strategic optimizations.
• Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
• Proactively communicate with stakeholders regarding project progress, risks, and solutions, ensuring transparency and alignment at all stages.
• Review statements of work with clients and ensure project is delivered on time and within budget
• Identify out of scope requests and address with clients to determine budget, additional cost, and impact on timeline
• Project managers will be responsible for 15-25 open projects. 

Salesforce Administration & Solution Delivery:

• Oversee data management activities including imports, exports, and updates, ensuring data integrity throughout the project lifecycle.
• Configure and manage Salesforce users, profiles, permission sets, custom objects, fields, and page layouts tailored to client needs.
• Design and implement advanced Salesforce Flows, automated processes, and customized reports and dashboards to optimize client operations.
• Lead the implementation and configuration of Salesforce integrations, including both native AppExchange solutions and third-party applications.
• Provide expert-level Salesforce user support and conduct targeted training sessions for client teams, promoting CRM adoption and best practices.

Qualifications & Requirements:

• Salesforce Administrator Certification (required).
• Minimum of 2-4 years of Salesforce administration experience, with at least 2 years in a project management role.
• Deep understanding of sales processes, pipeline management, and the full project lifecycle.
• Proven expertise in developing and managing Salesforce automations and Flows.
• Demonstrated success in leading complex, multi-phase Salesforce implementations in a fast-paced, client-centric environment.

Key Competencies:

• Exceptional organizational, time-management, and prioritization skills with a keen attention to detail.
• Strong technical aptitude with the ability to analyze complex problems and deliver innovative solutions.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
• Self-driven and resourceful, with the capacity to work autonomously and lead cross-functional teams.
• Proven track record of delivering projects on time and within scope while maintaining high client satisfaction.

Integrated Media Group is seeking an experienced Salesforce Implementation Project Manager to lead complex Salesforce implementations, focusing primarily on Sales, Service, Financial Services, and Marketing Cloud Account Engagement. In this, you will leverage your extensive Salesforce Administration and project management experience to deliver high-impact solutions for our clients, ensuring alignment with their business processes and objectives.

Key Responsibilities:

Project Leadership & Client Management:

• Lead end-to-end Salesforce implementation projects, from initial discovery and solution design through to configuration, integration, testing, and user training.
• Serve as the primary point of contact for clients, building and nurturing long-term relationships, while consistently managing expectations and delivering exceptional client experiences.
• Collaborate closely with clients to capture business requirements and user stories, offering expert guidance on Salesforce best practices and strategic optimizations.
• Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
• Proactively communicate with stakeholders regarding project progress, risks, and solutions, ensuring transparency and alignment at all stages.
• Review statements of work with clients and ensure project is delivered on time and within budget
• Identify out of scope requests and address with clients to determine budget, additional cost, and impact on timeline
• Project managers will be responsible for 15-25 open projects. 

Salesforce Administration & Solution Delivery:

• Oversee data management activities including imports, exports, and updates, ensuring data integrity throughout the project lifecycle.
• Configure and manage Salesforce users, profiles, permission sets, custom objects, fields, and page layouts tailored to client needs.
• Design and implement advanced Salesforce Flows, automated processes, and customized reports and dashboards to optimize client operations.
• Lead the implementation and configuration of Salesforce integrations, including both native AppExchange solutions and third-party applications.
• Provide expert-level Salesforce user support and conduct targeted training sessions for client teams, promoting CRM adoption and best practices.

Qualifications & Requirements:

• Salesforce Administrator Certification (required).
• Minimum of 2-4 years of Salesforce administration experience, with at least 2 years in a project management role.
• Deep understanding of sales processes, pipeline management, and the full project lifecycle.
• Proven expertise in developing and managing Salesforce automations and Flows.
• Demonstrated success in leading complex, multi-phase Salesforce implementations in a fast-paced, client-centric environment.

Key Competencies:

• Exceptional organizational, time-management, and prioritization skills with a keen attention to detail.
• Strong technical aptitude with the ability to analyze complex problems and deliver innovative solutions.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
• Self-driven and resourceful, with the capacity to work autonomously and lead cross-functional teams.
• Proven track record of delivering projects on time and within scope while maintaining high client satisfaction.