Executivo de Vendas - TIM Fibra (Fortaleza - CE)
Hoje
Trabalho visualizado
Descrição Do Trabalho
Desde 2003, a Facell nasceu com a ousadia de seus fundadores e se tornou um nome de peso como parceira estratégica da Tim. Nestes mais de 20 anos de história , construímos uma trajetória de reconhecimento nacional pela qualidade impecável dos nossos serviços e pela performance excepcional dos nossos profissionais. Aqui, cada desafio é um trampolim para o seu crescimento – uma chance real de transformar ambições em conquistas, tanto no âmbito profissional quanto pessoal. Se você se identifica com a nossa visão, prepare-se para uma jornada de realizações que ecoará por muitos anos!
Nossa Presença Forte no Nordeste: Com uma rede de 24 lojas físicas e um dinâmico Canal Digital , o Grupo Facell conecta pessoas em 3 estados vibrantes do Nordeste: Ceará, Bahia e Rio Grande do Norte. Nossa equipe, com mais de 300 talentos , é o coração do nosso sucesso.
Nossa sede administrativa, pulsando em Natal , é o centro de suporte estratégico, onde profissionais especializados em desenvolvimento, logística, finanças e gestão trabalham em sinergia para impulsionar o sucesso de cada colaborador. Nosso compromisso é claro: equipar você para alcançar resultados extraordinários.
Nosso Legado, Seu Propósito:
- Missão: Há mais de duas décadas, promovemos experiências transformadoras em tecnologia e conectividade para nossos clientes.
- Visão: Consolidamos nossa posição como número 1 em qualidade e produtividade na Tim Nordeste, e continuamos a mirar o futuro com a mesma ambição.
- Valores: Nosso alicerce é o compromisso inabalável com a excelência no atendimento, o foco em resultados que impulsionam o crescimento, o investimento contínuo no desenvolvimento humano, a humildade que nos mantém conectados e a energia contagiante que nos move.
- Negócio: Em mais de 20 anos, construímos a reputação de oferecer sempre a melhor escolha, tanto para nossos clientes quanto para nossa equipe.
Seu Próximo Capítulo Começa Aqui! O Grupo Facell te convida a fazer parte de uma história de sucesso com mais de duas décadas de impacto. Se você busca mais do que um emprego – busca um lugar onde sua paixão e talento serão valorizados, onde os desafios se convertem em oportunidades e onde sua jornada profissional terá um legado duradouro – nossas portas estão abertas para você!
Responsabilidades e atribuições- Realizar o processo de vendas da Tim Fibra;
- Conhecer os produtos e serviços comercializados pelo Grupo Facell, acompanhando as mudanças e novidades;
- Buscar constantemente novas estratégias de atração e conquista de clientes no processo de vendas;
- Montar estratégias para agregar os produtos junto as vendas dos Consultor de Loja;
- Garantir a excelência da qualidade no atendimento ao cliente.
- Ensino Médio Completo;
- Experiência na função será um diferencial;
- Ter uma visão estratégica do negócio;
- Comunicação Eficaz;
- Relacionamento Interpessoal;
- Trabalho em Equipe;
- Agilidade.
A empresa trabalha com:
- Remuneração Competitiva: Iniciamos com um Salário Fixo de R$ 1.663,21, estabelecendo uma base segura para sua estabilidade financeira.
- Vale-alimentação: Reconhecemos e apoiamos suas necessidades diárias com o benefício do vale alimentação, no valor de 20,00 por dia de trabalho, que contribui para suas despesas e conforto.
- Saúde e Bem-Estar: Sua saúde é nossa prioridade. Oferecemos Plano de Saúde e Plano Odontológico Bradesco, ambos com adesão após o período de experiência de 3 meses. Essa é uma forma de garantir que você e sua família tenham acesso a cuidados de qualidade desde o início da sua jornada conosco.
- Potencial de Ganhos: Acreditamos no seu potencial e no impacto direto do seu trabalho nos resultados da empresa. Por isso, desenvolvemos uma Política de Comissionamento Extremamente Atrativa, que permite que seus ganhos cresçam exponencialmente de acordo com seu desempenho e dedicação. Aqui, seu esforço é diretamente recompensado.
- Qualidade de Vida e Reconhecimento: Valorizamos o equilíbrio entre vida profissional e pessoal. Com o benefício de Day Off, você tem a oportunidade de desfrutar de momentos de descanso e lazer. Além disso, estamos constantemente aprimorando nosso pacote de benefícios, e muito mais a ser revelado e implementado, visando sempre oferecer o que há de melhor para nossa equipe.
No Grupo Facell você encontrará um ambiente que investe no seu crescimento, oferece suporte e reconhece seu valor. Convidamos você a fazer parte de uma equipe que transforma desafios em oportunidades e celebra cada conquista.
26779 - Pessoa Executiva de Vendas II - Verticais Integradores Pessoa Executivo(a) de Vendas - Fortaleza - CEExecutivo de vendas - tim fibra (fortaleza - ce) (1)
Publicado há 5 dias atrás
Trabalho visualizado
Descrição Do Trabalho
- Ensino Médio Completo;
- Experiência na função será um diferencial;
- Ter uma visão estratégica do negócio;
- Comunicação Eficaz;
- Relacionamento Interpessoal;
- Trabalho em Equipe;
- Agilidade.
- Realizar o processo de vendas da Tim Fibra;
- Conhecer os produtos e serviços comercializados pelo Grupo Facell, acompanhando as mudanças e novidades;
- Buscar constantemente novas estratégias de atração e conquista de clientes no processo de vendas;
- Montar estratégias para agregar os produtos junto as vendas dos Consultor de Loja;
- Garantir a excelência da qualidade no atendimento ao cliente.
Technical Support Specialist
Publicado há 5 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
Technical Support Specialist
Publicado há 5 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
Technical Support Specialist
Publicado há 5 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
Technical Support Specialist
Publicado há 5 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
Technical Support Specialist L3
Hoje
Trabalho visualizado
Descrição Do Trabalho
We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.
Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.
Responsibilities
- Serve as the escalation point for Tier 2 on complex, technical customer support issues
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
- Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
- Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
- Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
- Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
- Participate in post-incident reviews and ensure learnings are translated into process or product changes
Required Experience
- Excellent English and either Spanish or Portuguese communication skills
- 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
- Familiarity with APIs and tools like Mode or browser dev tools
- Excellent communication ability, translating technical details into clear explanations for customers and internal teams
- Experience working with product and engineering teams to resolve bugs or product limitations
- Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
- Desire to work in an environment that:
- Embraces diversity
- Maintains a client-centric approach to building products
- Strives to maintain a world-class organization
- Loves technology
- Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
- Demonstrated ability to work independently or as part of a broader team.
- Trustworthy, team-oriented, transparent, and fun
Preferred Experience
- Experience with Python
Additional Information
- Know that your ideas are heard and matter. Think big!
- Own your job and be recognized for your contributions
- Work with smart, creative people
- Making mistakes is human. Let's learn from them and be transparent!
- Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
- 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
- Start: ASAP
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Sobre o mais recente Tim Empregos em Fortaleza !
Technical Support Specialist L3
Hoje
Trabalho visualizado
Descrição Do Trabalho
We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.
Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.
Responsibilities
- Serve as the escalation point for Tier 2 on complex, technical customer support issues
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
- Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
- Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
- Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
- Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
- Participate in post-incident reviews and ensure learnings are translated into process or product changes
Required Experience
- Excellent English and either Spanish or Portuguese communication skills
- 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
- Familiarity with APIs and tools like Mode or browser dev tools
- Excellent communication ability, translating technical details into clear explanations for customers and internal teams
- Experience working with product and engineering teams to resolve bugs or product limitations
- Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
- Desire to work in an environment that:
- Embraces diversity
- Maintains a client-centric approach to building products
- Strives to maintain a world-class organization
- Loves technology
- Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
- Demonstrated ability to work independently or as part of a broader team.
- Trustworthy, team-oriented, transparent, and fun
Preferred Experience
- Experience with Python
Additional Information
- Know that your ideas are heard and matter. Think big!
- Own your job and be recognized for your contributions
- Work with smart, creative people
- Making mistakes is human. Let's learn from them and be transparent!
- Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
- 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
- Start: ASAP
Technical Support Specialist L3
Hoje
Trabalho visualizado
Descrição Do Trabalho
We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.
Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.
Responsibilities
- Serve as the escalation point for Tier 2 on complex, technical customer support issues
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
- Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
- Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
- Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
- Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
- Participate in post-incident reviews and ensure learnings are translated into process or product changes
Required Experience
- Excellent English and either Spanish or Portuguese communication skills
- 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
- Familiarity with APIs and tools like Mode or browser dev tools
- Excellent communication ability, translating technical details into clear explanations for customers and internal teams
- Experience working with product and engineering teams to resolve bugs or product limitations
- Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
- Desire to work in an environment that:
- Embraces diversity
- Maintains a client-centric approach to building products
- Strives to maintain a world-class organization
- Loves technology
- Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
- Demonstrated ability to work independently or as part of a broader team.
- Trustworthy, team-oriented, transparent, and fun
Preferred Experience
- Experience with Python
Additional Information
- Know that your ideas are heard and matter. Think big!
- Own your job and be recognized for your contributions
- Work with smart, creative people
- Making mistakes is human. Let's learn from them and be transparent!
- Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
- 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
- Start: ASAP
Technical Support Specialist L3
Hoje
Trabalho visualizado
Descrição Do Trabalho
We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.
Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.
Responsibilities
- Serve as the escalation point for Tier 2 on complex, technical customer support issues
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
- Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
- Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
- Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
- Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
- Participate in post-incident reviews and ensure learnings are translated into process or product changes
Required Experience
- Excellent English and either Spanish or Portuguese communication skills
- 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
- Familiarity with APIs and tools like Mode or browser dev tools
- Excellent communication ability, translating technical details into clear explanations for customers and internal teams
- Experience working with product and engineering teams to resolve bugs or product limitations
- Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
- Desire to work in an environment that:
- Embraces diversity
- Maintains a client-centric approach to building products
- Strives to maintain a world-class organization
- Loves technology
- Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
- Demonstrated ability to work independently or as part of a broader team.
- Trustworthy, team-oriented, transparent, and fun
Preferred Experience
- Experience with Python
Additional Information
- Know that your ideas are heard and matter. Think big!
- Own your job and be recognized for your contributions
- Work with smart, creative people
- Making mistakes is human. Let's learn from them and be transparent!
- Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
- 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
- Start: ASAP