87 Empregos para Help Desk - Brasil

The Service Desk is an IT support for the entire infrastructure of the company. All requests from Kaspersky Lab employees to IT go through us. People come to us with any questions: about technology and everything related to it, various accesses to networks and resources, and much more. If something doesn't work or is broken, we help.

Responsibilities:

• Answering helpdesk phone calls, creating/resolving tickets in ITSM Tool;
• User training;
• Setup, configure and install new PCs and related hardware; ensure security updates are current for all PCs and laptops;
• Provide first line support on sysadmin tasks (MS Active Directory 2016/2019 administration including creating users, passwords, DNS, DHCP);
• Support various specialised applications (Windows 10 and Apple Mac, MS Office 2016/2019, Web browsers, Adobe Acrobat and Photoshop, Kaspersky AV and endpoint protection);
• Server administration; assist in the implementation and support of new server and network infrastructure hardware (IBM Servers, Cisco networking devices, Dell workstations, Canon printers).

Job Requirements:

• Currently Bachelor in Information Technology Studies
• General knowledge of the MS Active Directory (AD) technology, basic skills of working with the AD console.
• Understanding the basics of network technologies, basic network protocols and services.
• Experience in administration and troubleshooting of Windows client operating systems and standard applications.
• Understanding how computers and office equipment work.
• English (pre-intermediate).
• Portuguese (pre-intermediate)
• Customer orientation and communication skills.
• Stress resistance.
• Ability to learn and work in a team

Preferably (but not necessarily):

• MS Exchange
• Endpoint Management

Descrição da vaga

Estamos buscando um profissional para atuar como Analista de Help Desk com foco em oferecer suporte técnico de primeiro nível aos nossos colaboradores, sendo responsável por atender, diagnosticar e resolver incidentes relacionados a sistemas operacionais, redes e infraestrutura. Para atuar nessa posição é importante que a pessoa tenha capacidade de resolução de problemas, ao mesmo tempo em que se mantém acessível e empático no trato com os usuários, garantindo uma experiência de atendimento de qualidade.

Responsabilidades e atribuições:

• Atendimento técnico e suporte: prestar atendimento de primeiro nível por telefone, chat ou e-mail, para colaboradores internos ou externos, solucionando problemas relacionados a sistemas operacionais, redes e infraestrutura.
• Gestão de chamados: registrar, priorizar e acompanhar a resolução de tickets em plataformas específicas, garantindo o cumprimento de SLAs.
• Manutenção de sistemas operacionais Windows: configurar, atualizar e solucionar problemas em sistemas de 32 e 64 bits, além de realizar ajustes necessários em ferramentas como o Task Manager.
• Administração de recursos de rede: trabalhar com Active Directory, GPOs e serviços de rede, como DHCP, DNS e gateways, garantindo o funcionamento e a segurança da infraestrutura.
• Configuração de impressoras e periféricos: realizar o gerenciamento de filas de impressão e configurações relacionadas, atendendo às demandas do time.
• Troubleshooting: diagnosticar e resolver falhas técnicas em equipamentos e conexões, utilizando ferramentas nativas do Windows e procedimentos específicos para identificar causas raiz.
• Colaboração com a equipe de TI: apoiar projetos e demandas de infraestrutura, contribuindo para melhorias e otimização de processos.

Requisitos e qualificações:

• Graduação completa em Tecnologia da Informação, Sistemas de Informação, Redes de Computadores ou áreas correlatas.
• Experiência anterior com suporte técnico e atendimento em ambiente corporativo.
• Experiência com Sistemas operacionais Windows (32 e 64 bits) e ferramentas associadas como Task Manager e serviços remotos (RDP).
• Experiência com Active Directory e gerenciamento de GPOs.
• Experiência com configuração e manutenção de recursos de rede (DHCP, DNS, gateway e máscara de sub-rede).
• Noções básicas de SQL, especialmente comandos para consultas simples e filtros.
• Experiência no uso de plataformas de gerenciamento de chamados.
• Disponibilidade para o modelo de trabalho presencial na Barra Funda.

Informações adicionais:

No Daycoval, entendemos que cuidar de nossos colaboradores é essencial para promover um ambiente de trabalho saudável e produtivo. Por isso, oferecemos um pacote abrangente de benefícios, proporcionando não apenas estabilidade, mas também qualidade de vida. Nosso compromisso com o seu bem-estar vai além do profissionalismo, é uma extensão do respeito que temos por cada membro de nossa equipe.

Benefícios que Valorizam Você:

• Participação nos Lucros e Resultados: Mediante resultados do banco, conforme convenção coletiva.
• Assistência Médica e Odontológica: Cobertura completa para cuidados médicos e odontológicos de qualidade.
• Vale-Refeição/Alimentação
• Seguro de Vida
• Auxílio Creche: Apoio financeiro para conciliar trabalho e responsabilidades familiares.
• Apoio à Educação: Suporte para desenvolvimento acadêmico e profissional, investindo no seu desenvolvimento.
• Parcerias com Desconto: Vantagens exclusivas em uma variedade de produtos e serviços por meio de parcerias estratégicas.
• Folga assiduidade: Um dia livre para recarregar energias e equilibrar responsabilidades
• Totalpass - Incentivo à Saúde: Acesso a uma ampla rede de atividades físicas, promovendo um estilo de vida ativo e saudável.

Descrição da vaga

Estamos buscando um profissional para atuar como Analista de Help Desk com foco em oferecer suporte técnico de primeiro nível aos nossos colaboradores, sendo responsável por atender, diagnosticar e resolver incidentes relacionados a sistemas operacionais, redes e infraestrutura. Para atuar nessa posição é importante que a pessoa tenha capacidade de resolução de problemas, ao mesmo tempo em que se mantém acessível e empático no trato com os usuários, garantindo uma experiência de atendimento de qualidade.

Responsabilidades e atribuições:

• Atendimento técnico e suporte: prestar atendimento de primeiro nível por telefone, chat ou e-mail, para colaboradores internos ou externos, solucionando problemas relacionados a sistemas operacionais, redes e infraestrutura.
• Gestão de chamados: registrar, priorizar e acompanhar a resolução de tickets em plataformas específicas, garantindo o cumprimento de SLAs.
• Manutenção de sistemas operacionais Windows: configurar, atualizar e solucionar problemas em sistemas de 32 e 64 bits, além de realizar ajustes necessários em ferramentas como o Task Manager.
• Administração de recursos de rede: trabalhar com Active Directory, GPOs e serviços de rede, como DHCP, DNS e gateways, garantindo o funcionamento e a segurança da infraestrutura.
• Configuração de impressoras e periféricos: realizar o gerenciamento de filas de impressão e configurações relacionadas, atendendo às demandas do time.
• Troubleshooting: diagnosticar e resolver falhas técnicas em equipamentos e conexões, utilizando ferramentas nativas do Windows e procedimentos específicos para identificar causas raiz.
• Colaboração com a equipe de TI: apoiar projetos e demandas de infraestrutura, contribuindo para melhorias e otimização de processos.

Requisitos e qualificações:

• Graduação completa em Tecnologia da Informação, Sistemas de Informação, Redes de Computadores ou áreas correlatas.
• Experiência anterior com suporte técnico e atendimento em ambiente corporativo.
• Experiência com Sistemas operacionais Windows (32 e 64 bits) e ferramentas associadas como Task Manager e serviços remotos (RDP).
• Experiência com Active Directory e gerenciamento de GPOs.
• Experiência com configuração e manutenção de recursos de rede (DHCP, DNS, gateway e máscara de sub-rede).
• Noções básicas de SQL, especialmente comandos para consultas simples e filtros.
• Experiência no uso de plataformas de gerenciamento de chamados.
• Disponibilidade para o modelo de trabalho presencial na Barra Funda.

Informações adicionais:

No Daycoval, entendemos que cuidar de nossos colaboradores é essencial para promover um ambiente de trabalho saudável e produtivo. Por isso, oferecemos um pacote abrangente de benefícios, proporcionando não apenas estabilidade, mas também qualidade de vida. Nosso compromisso com o seu bem-estar vai além do profissionalismo, é uma extensão do respeito que temos por cada membro de nossa equipe.

Benefícios que Valorizam Você:

• Participação nos Lucros e Resultados: Mediante resultados do banco, conforme convenção coletiva.
• Assistência Médica e Odontológica: Cobertura completa para cuidados médicos e odontológicos de qualidade.
• Vale-Refeição/Alimentação
• Seguro de Vida
• Auxílio Creche: Apoio financeiro para conciliar trabalho e responsabilidades familiares.
• Apoio à Educação: Suporte para desenvolvimento acadêmico e profissional, investindo no seu desenvolvimento.
• Parcerias com Desconto: Vantagens exclusivas em uma variedade de produtos e serviços por meio de parcerias estratégicas.
• Folga assiduidade: Um dia livre para recarregar energias e equilibrar responsabilidades
• Totalpass - Incentivo à Saúde: Acesso a uma ampla rede de atividades físicas, promovendo um estilo de vida ativo e saudável.

At Sinch, we are at the forefront of mobile engagement technology, connecting businesses with their customers in innovative ways. We are currently looking for a Junior IT Support Technician to join our dynamic Global IT support team. In this role, you will gain hands-on experience while providing essential support to our internal teams. Your curiosity, friendly attitude, and eagerness to learn will play a significant role in our commitment to delivering exceptional service.

Your primary responsibility will be to assist with a wide range of IT issues, from troubleshooting hardware and software problems to managing user accounts and system profiles. This is an excellent opportunity to kickstart your career in IT and develop skills in an exciting, fast-paced environment.

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

At Sinch, we are at the forefront of mobile engagement technology, connecting businesses with their customers in innovative ways. We are currently looking for a Junior IT Support Technician to join our dynamic Global IT support team. In this role, you will gain hands-on experience while providing essential support to our internal teams. Your curiosity, friendly attitude, and eagerness to learn will play a significant role in our commitment to delivering exceptional service.

Your primary responsibility will be to assist with a wide range of IT issues, from troubleshooting hardware and software problems to managing user accounts and system profiles. This is an excellent opportunity to kickstart your career in IT and develop skills in an exciting, fast-paced environment.

Requirements

• Some experience in IT Support or a relevant internship.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365 applications.
• Good communication skills in written and spoken English.
• Strong willingness to learn and adapt in a fast-paced environment.
• Skills in troubleshooting hardware and software issues are preferred.
• Experience with mobile devices (Android/iOS) is a plus.

Benefits

• Stay healthy: We cover 100% of medical and dental plans for Sinchers through Bradesco Saúde.
• Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.
• Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.
• Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.
• Secure your future : Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.
• Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.
• Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch' s hiring needs and candidates' career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!

Job Description

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. , serving 3.5 million employees and backed by top investors like QED and Prosus . We’ve raised nearly $400M in funding—including the largest Series A in fintech history —and just closed our Series B to fuel our next stage of hypergrowth.

We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first startup environment. The ideal candidate will bring outstanding IT support skills, a deep understanding of cloud-managed infrastructure, and expertise in supporting a globally distributed workforce. You’ll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you.

Key Responsibilities

• Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs.
• Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.
• Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.
• Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency.
• Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.
• Provide expert IT support for our global teams across the US, India, LATAM, and Europe.
• Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.
• Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.
• Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.
• Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.
• Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.
• Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.

Skills and Qualifications

• 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. English is a MUST have.
• Proven experience providing exceptional IT support to a globally distributed, remote workforce.
• Experience supporting Mac, Linux, and Windows platforms in a corporate environment.
• Strong expertise in networking principles (TCP/IP, DNS, VPN)
• Demonstrated success in driving IT automation or process improvements with measurable outcomes.
• Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools.
• Advanced proficiency in Google Workspace administration and automation.
• Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune).
• Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment.
• Prior experience in a startup, fast-paced, or agile environment is highly desirable.
• Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need

At Sinch, we are at the forefront of mobile engagement technology, connecting businesses with their customers in innovative ways. We are currently looking for a Junior IT Support Technician to join our dynamic Global IT support team. In this role, you will gain hands-on experience while providing essential support to our internal teams. Your curiosity, friendly attitude, and eagerness to learn will play a significant role in our commitment to delivering exceptional service.

Your primary responsibility will be to assist with a wide range of IT issues, from troubleshooting hardware and software problems to managing user accounts and system profiles. This is an excellent opportunity to kickstart your career in IT and develop skills in an exciting, fast-paced environment.

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

At Sinch, we are at the forefront of mobile engagement technology, connecting businesses with their customers in innovative ways. We are currently looking for a Junior IT Support Technician to join our dynamic Global IT support team. In this role, you will gain hands-on experience while providing essential support to our internal teams. Your curiosity, friendly attitude, and eagerness to learn will play a significant role in our commitment to delivering exceptional service.

Your primary responsibility will be to assist with a wide range of IT issues, from troubleshooting hardware and software problems to managing user accounts and system profiles. This is an excellent opportunity to kickstart your career in IT and develop skills in an exciting, fast-paced environment.

Requirements

• Some experience in IT Support or a relevant internship.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365 applications.
• Good communication skills in written and spoken English.
• Strong willingness to learn and adapt in a fast-paced environment.
• Skills in troubleshooting hardware and software issues are preferred.
• Experience with mobile devices (Android/iOS) is a plus.

Benefits

• Stay healthy: We cover 100% of medical and dental plans for Sinchers through Bradesco Saúde.
• Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.
• Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.
• Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.
• Secure your future : Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.
• Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.
• Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch' s hiring needs and candidates' career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!

Job Description

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. , serving 3.5 million employees and backed by top investors like QED and Prosus . We’ve raised nearly $400M in funding—including the largest Series A in fintech history —and just closed our Series B to fuel our next stage of hypergrowth.

We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first startup environment. The ideal candidate will bring outstanding IT support skills, a deep understanding of cloud-managed infrastructure, and expertise in supporting a globally distributed workforce. You’ll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you.

Key Responsibilities

• Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs.
• Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.
• Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.
• Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency.
• Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.
• Provide expert IT support for our global teams across the US, India, LATAM, and Europe.
• Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.
• Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.
• Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.
• Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.
• Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.
• Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.

Skills and Qualifications

• 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. English is a MUST have.
• Proven experience providing exceptional IT support to a globally distributed, remote workforce.
• Experience supporting Mac, Linux, and Windows platforms in a corporate environment.
• Strong expertise in networking principles (TCP/IP, DNS, VPN)
• Demonstrated success in driving IT automation or process improvements with measurable outcomes.
• Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools.
• Advanced proficiency in Google Workspace administration and automation.
• Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune).
• Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment.
• Prior experience in a startup, fast-paced, or agile environment is highly desirable.
• Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need

At Sinch, we are at the forefront of mobile engagement technology, connecting businesses with their customers in innovative ways. We are currently looking for a Junior IT Support Technician to join our dynamic Global IT support team. In this role, you will gain hands-on experience while providing essential support to our internal teams. Your curiosity, friendly attitude, and eagerness to learn will play a significant role in our commitment to delivering exceptional service.

Your primary responsibility will be to assist with a wide range of IT issues, from troubleshooting hardware and software problems to managing user accounts and system profiles. This is an excellent opportunity to kickstart your career in IT and develop skills in an exciting, fast-paced environment.

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

At Sinch, we are at the forefront of mobile engagement technology, connecting businesses with their customers in innovative ways. We are currently looking for a Junior IT Support Technician to join our dynamic Global IT support team. In this role, you will gain hands-on experience while providing essential support to our internal teams. Your curiosity, friendly attitude, and eagerness to learn will play a significant role in our commitment to delivering exceptional service.

Your primary responsibility will be to assist with a wide range of IT issues, from troubleshooting hardware and software problems to managing user accounts and system profiles. This is an excellent opportunity to kickstart your career in IT and develop skills in an exciting, fast-paced environment.

Requirements

• Some experience in IT Support or a relevant internship.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365 applications.
• Good communication skills in written and spoken English.
• Strong willingness to learn and adapt in a fast-paced environment.
• Skills in troubleshooting hardware and software issues are preferred.
• Experience with mobile devices (Android/iOS) is a plus.

Benefits

• Stay healthy: We cover 100% of medical and dental plans for Sinchers through Bradesco Saúde.
• Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.
• Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.
• Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.
• Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.
• Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.
• Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch' s hiring needs and candidates' career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!

Job Description

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.

We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first startup environment. The ideal candidate will bring outstanding IT support skills, a deep understanding of cloud-managed infrastructure, and expertise in supporting a globally distributed workforce. You’ll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you.

Key Responsibilities

• Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs.
• Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.
• Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.
• Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency.
• Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.
• Provide expert IT support for our global teams across the US, India, LATAM, and Europe.
• Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.
• Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.
• Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.
• Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.
• Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.
• Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.

Skills and Qualifications

• 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. English is a MUST have.
• Proven experience providing exceptional IT support to a globally distributed, remote workforce.
• Experience supporting Mac, Linux, and Windows platforms in a corporate environment.
• Strong expertise in networking principles (TCP/IP, DNS, VPN)
• Demonstrated success in driving IT automation or process improvements with measurable outcomes.
• Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools.
• Advanced proficiency in Google Workspace administration and automation.
• Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune).
• Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment.
• Prior experience in a startup, fast-paced, or agile environment is highly desirable.
• Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need