TikTok Shop - Knowledge Management & Training Program Manager
Publicado há 8 dias atrás
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TikTok Shop - Knowledge Management & Training Program Manager
Responsibilities
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for buyers, sellers, and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. We are seeking a Knowledge Management & Training (KMT) Program Manager for Brazil TikTok Shop to strengthen our frontline operations by ensuring associates are equipped with accurate knowledge, effective SOPs, and engaging training. This role is critical in improving resolution quality, reducing escalations, and delivering consistent brand-aligned service.
Responsibilities- Knowledge
- Write, update, and continuously improve Standard Operating Procedures (SOPs) for Buyer, Seller, and Creator support. Partner with global and regional experts to ensure SOPs are accurate, scalable, and easy to adopt across BPOs.
- Monitor knowledge dashboards and BPO assessments to identify coaching opportunities and uplift associate knowledge levels.
- Proactively surface knowledge gaps and collaborate with cross-functional experts to update and localize global/regional SOPs.
- Audit and maintain internal and external knowledge portals (documents, videos, training decks, e-learning) to ensure alignment with global standards.
- Use customer feedback and operational data to pinpoint SOP weaknesses and partner with Product, Policy, and Ops teams to optimize.
- Partner with cross-functional teams to investigate escalations and convert insights into preventive product, process, or training updates.
- Training
- Assess capability gaps across Buyer, Seller, and Creator support; design targeted training programs.
- Create modular training materials (e-learning, instructor-led, microlearning huddles, CRM scripts) tailored to operational needs.
- Evaluate BPO training delivery, measure effectiveness, and iterate on program design to ensure strong knowledge transfer.
- Monitor completion rates, feedback scores, and post-training performance to ensure timely and impactful learning.
- Ensure scripts, templates, and frontline communication reflect our brand voice while maintaining resolution accuracy.
Minimum Qualifications
- BA/BS degree or equivalent practical experience required, with 3 years of experience in Knowledge Management and Training in customer service, preferably within Customer Service.
- Proven experience in developing and executing training programs.
- Proven experience in learning management systems (LMS), knowledge base platforms, and content tools.
- Proficiency in English and Portuguese is required for the role.
- Strong understanding of regional industry standards, business operations and regulatory requirements.
- Preferred Qualifications
- Experience in e-commerce or marketplace platforms.
- Comfortable working with Microsoft Word and Excel.
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok AccommodationTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Seniority level- Mid-Senior level
- Full-time
- Project Management and Information Technology
- Technology, Information and Internet
Entry Level Project Coordinator
Publicado há 24 dias atrás
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Join to apply for the Entry Level Project Coordinator role at TransPerfect
1 day ago Be among the first 25 applicants
Join to apply for the Entry Level Project Coordinator role at TransPerfect
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Position Summary:
The position of the Project Coordinator is responsible for managing and coordinating the completion of all linguistic projects.
- Schedule: Monday to Friday, 9.00 am to 6.00 pm
- Setting: On-site , from our Itaim Bibi, Sao Paulo office
Position responsibilities:
- Manage the entire life-cycle of multiple localization projects in a fast-paced environment
- Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project
- Liaise with sales staff to clarify project parameters
- Negotiate deadlines and rates with vendors
- Establish and maintain excellent relationships with contract translators and proofreaders globally
- Monitor and control projects status
- Prepare and maintain project documentation
- Comply with relevant and applicable procedures
- Perform quality checks at various stages of process to ensure quality and accuracy (proofreading, final eye…)
Essential skills and experience required:
- Excellent written and verbal English communication skills, other languages would be an asset
- University Degree (Preferably a BBA - Entrepreneurship, Strategic Management, International Business)
- Minimum 1 year of professional experience in a similar position in corporate environment
- Detail orientation with the ability to multitask
- Ability to meet deadlines
- Excellent problem solving and analytical skills
- Independence in carrying out assigned tasks
- Ability to work under pressure in a fast-paced environment
- Experience in translation and localization project management would be a strong advantage
In order to apply, please submit your CV in English
By applying, I confirm I have read and accept TransPerfect's Privacy Policy:
Seniority level- Seniority level Entry level
- Employment type Full-time
- Job function Production and Writing/Editing
- Industries Translation and Localization
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#J-18808-LjbffrAnalista Employer Branding & Projetos Entry Level
Publicado há 2 dias atrás
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Overview
Share People Hub em parceria com empresa do ramo de Tecnologia , busca por Analista Employer Branding & Projetos Entry Level , para atuação no modelo híbrido em São Paulo/SP .
Desafios da Posição | Principais Responsabilidades- Atuar na gestão dos programas de estágio e trainee, apoiando desde o desenho dos projetos até o acompanhamento das etapas de seleção e integração.
- Conduzir iniciativas de Employer Branding, fortalecendo a marca empregadora e promovendo uma experiência positiva para candidatos e colaboradores.
- Coordenar cronogramas, entregas e comunicação dos programas sob sua responsabilidade, garantindo alinhamento com áreas internas, consultorias e liderança.
- Apoiar o desenvolvimento, implementação e comunicação do EVP (Employee Value Proposition), reforçando a proposta de valor da empresa junto a candidatos e colaboradores.
- Representar a empresa em eventos de carreira, feiras e universidades, fortalecendo a presença e reputação da marca no mercado.
- Garantir que a estratégia e os planos de ação sejam comunicados de forma eficaz para toda a organização. Monitorar o sucesso, o impacto e a sustentabilidade das iniciativas e programas de Employer Branding.
- Utilizar a análise de dados e percepções para rastrear o progresso e fornecer análises e recomendações de intervenção.
- Participar de pesquisas de clima externas, tais como: Melhores Empresas para Trabalhar, Great Place to Work, Empresas Incríveis para Trabalhar, entre outras.
- Análise crítica e consultiva da jornada do candidato e colaborador para propor iniciativas e ações de melhoria para tornar tais experiências incrível.
- Ensino Superior completo.
- Inglês avançado (a partir do B2).
- Experiência com Employer Branding e EVP.
- Atuação prévia em projetos de estágio ou trainee (gestão, acompanhamento e interface com consultorias).
- Habilidade em gerenciamento de projetos e organização de cronogramas.
- Conhecimento de metodologias ágeis e ferramentas colaborativas (Design Thinking, Kanban, Planner, MIRO, Concept Board).
- Proficiência no pacote MS Office.
- Experiência em People Analytics.
- Vivência na implementação de programas de embaixadores e iniciativas de engajamento para estagiários/trainees.
- Boa comunicação e capacidade de relacionamento com diferentes públicos.
- Perfil colaborativo e criativo.
- Facilidade para trabalhar em equipe, somando esforços e não competindo.
- Organização, disciplina e proatividade para execução de projetos.
- Energia e flexibilidade para representar a empresa em eventos internos e externos.
CLT
Benefícios- Saúde e Bem-Estar: Plano médico nacional com opções de upgrade, assistência odontológica, seguro de vida, convênio farmácia, auxílio óptico, programas de apoio ao colaborador e acesso a academias e aplicativos de bem-estar.
- Alimentação e Transporte: Benefício refeição/alimentação, restaurante interno em algumas unidades, vale-transporte, fretado e estacionamento.
- Apoio Familiar: Licenças estendidas de maternidade, paternidade e parental, auxílio-creche/babá e benefícios especiais de final de ano.
- Financeiros: Previdência privada, programa de compra de ações com incentive, complemento salarial em caso de afastamento e bônus anuais em benefícios.
- Qualidade de Vida: Programas de reconhecimento, celebração de tempo de empresa, facilidades nas unidades (atendimento médico, massoterapia, suporte social e psicológico).
- Flexibilidade: Políticas de reembolso de deslocamento e apoio para diferentes modelos de atuação (presencial, híbrido ou remoto).
API Onboarding Operation Analyst (Entry-Level/ Graduate)
Publicado há 2 dias atrás
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About Us:
Keeta , the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better, " we're taking innovation to the global stage! Within just one year, Keeta has become an industry leader in Hong Kong . With our ongoing expansions into Saudi Arabia , Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China! Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.
What You'll Do:
- Assist in onboarding external API service providers , ensuring smooth and compliant integration processes under guidance.
- Support API product testing and documentation, helping identify improvement opportunities and contributing to basic feature iterations.
- Collaborate with cross-functional teams (e.g., sales, tech) to facilitate communication and track project progress.
- Help create and maintain product training materials , user guides, and internal knowledge base updates. 5.Learn industry-standard API products and operational best practices to grow expertise over time.
What We Need From You:
- Bachelor’s degree (Computer Science, Information Systems, E-commerce, or related fields preferred).
- Basic understanding of API technologies and interest in B2B product operations.
- Native in Portuguese, with working proficiency in English (able to read/write documentation and handle basic communication).
- Strong documentation skills and attention to detail.
- Proficiency in office Tools .
- Proactive learner with good communication skills for cross-team collaboration.
What Make This Role Exciting:
- Early-stage business: Opportunity to participate in the initial planning, design, and implementation of key projects.
- International team: Work with members from 26 countries and experience a diverse work environment.
Data Engineering Entry Level, Brazil - X Delivery
Publicado há 17 dias atrás
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Overview
Data Engineering Entry Level, Brazil - X Delivery | Join to apply for the Data Engineering Entry Level, Brazil - X Delivery role at BCG X
Locations: São Paulo | Rio de Janeiro
What You’ll DoJoin the BCG X Delivery team and work on innovative projects with our consulting units. As a Data Engineer, you’ll use modern data engineering practices to strengthen BCG Consulting and BCG X across different areas. You’ll lead the design, development, and delivery of data solutions, adapting them to client needs. From quick prototypes to enterprise-grade systems, you’ll ensure efficient, high-quality results. Your work will directly support project success and help bring ideas to life.
What You’ll BringTechnical Requirements - Required
- Programming Languages: Python and SQL
- Data Engineering: Relational databases (PostgreSQL, MySQL, MariaDB or other)
- NoSQL databases (MongoDB, Redis, Neo4j or other)
- Distributed data systems (Spark - PySpark or Hadoop)
- Cloud platform (AWS, Azure or GCP)
Technical Requirements - Nice To Have
- Data orchestration (Airflow, Data Factory, Glue, Prefect, Dagster or other)
- Data visualization (Power BI, Tableau or Looker)
- Data modeling (Snowflake, Star schema)
- Containerization (Docker, Kubernetes)
- Streaming frameworks (Kafka)
- Storage (Azure Data Lake Storage)
Job Requirements
- Bachelor’s or master’s degree
- Fluency in Portuguese and English
- Experience in Data Engineering across various industries, delivering analytics solutions in commercial environments
Core Attributes
- Use Big Data tools and frameworks to meet project needs
- Build and optimize ETL processes across different systems
- Partner with teams to define outcomes, choose methods, and deliver insights
- Lead analytics modules and communicate results clearly
- Share learnings, improve best practices, and ensure confidentiality
- Mentor junior team members and support technical training
- Communicate effectively in writing and speaking
- Apply strong analytical skills across the full analytics lifecycle
Please apply for the positions equivalent to your previous work experiences. The seniority will be evaluated according to your experience and career structure at BCG X during the process. Even if you don’t meet all these requirements, we encourage you to apply if this job description excites you.
Note: The recruiting process will start on September 17th. Start date in 2026. Applicants from São Paulo and Rio de Janeiro, including surrounding areas within a 150km radius of the capitals, will be considered.
BCG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under applicable law, where applicable.
Note: For this position, we are considering applicants from São Paulo and Rio de Janeiro, including both the capital cities and the surrounding areas within a 150km radius of the capitals.
Seniority level- Entry level
- Full-time
- Information Technology
- Business Consulting and Services
Referrals increase your chances of interviewing at BCG X by 2x
#J-18808-LjbffrAPI Onboarding Operation Analyst (Entry-Level/ Graduate)
Hoje
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Descrição Do Trabalho
About Us:
Keeta , the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: " We help people eat better, live better, " we're taking innovation to the global stage! Within just one year, Keeta has become an industry leader in Hong Kong . With our ongoing expansions into Saudi Arabia , Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China! Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.
What You'll Do:
- Assist in onboarding external API service providers , ensuring smooth and compliant integration processes under guidance.
- Support API product testing and documentation, helping identify improvement opportunities and contributing to basic feature iterations.
- Collaborate with cross-functional teams (e.g., sales, tech) to facilitate communication and track project progress.
- Help create and maintain product training materials , user guides, and internal knowledge base updates. 5.Learn industry-standard API products and operational best practices to grow expertise over time.
What We Need From You:
- Bachelor’s degree (Computer Science, Information Systems, E-commerce, or related fields preferred).
- Basic understanding of API technologies and interest in B2B product operations.
- Native in Portuguese, with working proficiency in English (able to read/write documentation and handle basic communication).
- Strong documentation skills and attention to detail.
- Proficiency in office Tools .
- Proactive learner with good communication skills for cross-team collaboration.
What Make This Role Exciting:
- Early-stage business: Opportunity to participate in the initial planning, design, and implementation of key projects.
- International team: Work with members from 26 countries and experience a diverse work environment.
API Onboarding Operation Analyst (Entry-Level/ Graduate)
Hoje
Trabalho visualizado
Descrição Do Trabalho
About Us:
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage! Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into Saudi Arabia, Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China! Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.
What You'll Do:
- Assist in onboarding external API service providers, ensuring smooth and compliant integration processes under guidance.
- Support API product testing and documentation, helping identify improvement opportunities and contributing to basic feature iterations.
- Collaborate with cross-functional teams (e.g., sales, tech) to facilitate communication and track project progress.
- Help create and maintain product training materials, user guides, and internal knowledge base updates. 5.Learn industry-standard API products and operational best practices to grow expertise over time.
What We Need From You:
- Bachelor’s degree (Computer Science, Information Systems, E-commerce, or related fields preferred).
- Basic understanding of API technologies and interest in B2B product operations.
- Native in Portuguese, with working proficiency in English (able to read/write documentation and handle basic communication).
- Strong documentation skills and attention to detail.
- Proficiency in office Tools.
- Proactive learner with good communication skills for cross-team collaboration.
What Make This Role Exciting:
- Early-stage business: Opportunity to participate in the initial planning, design, and implementation of key projects.
- International team: Work with members from 26 countries and experience a diverse work environment.
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API Onboarding Operation Analyst (Entry-Level/ Graduate)
Publicado há 6 dias atrás
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Descrição Do Trabalho
About Us:
Keeta , the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better, " we're taking innovation to the global stage! Within just one year, Keeta has become an industry leader in Hong Kong . With our ongoing expansions into Saudi Arabia , Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China! Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.
What You'll Do:
- Assist in onboarding external API service providers , ensuring smooth and compliant integration processes under guidance.
- Support API product testing and documentation, helping identify improvement opportunities and contributing to basic feature iterations.
- Collaborate with cross-functional teams (e.g., sales, tech) to facilitate communication and track project progress.
- Help create and maintain product training materials , user guides, and internal knowledge base updates. 5.Learn industry-standard API products and operational best practices to grow expertise over time.
What We Need From You:
- Bachelor’s degree (Computer Science, Information Systems, E-commerce, or related fields preferred).
- Basic understanding of API technologies and interest in B2B product operations.
- Native in Portuguese, with working proficiency in English (able to read/write documentation and handle basic communication).
- Strong documentation skills and attention to detail.
- Proficiency in office Tools .
- Proactive learner with good communication skills for cross-team collaboration.
What Make This Role Exciting:
- Early-stage business: Opportunity to participate in the initial planning, design, and implementation of key projects.
- International team: Work with members from 26 countries and experience a diverse work environment.
Entry-Level Lab Technician - College & Early Career Program
Publicado há 10 dias atrás
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Join to apply for the Entry-Level Lab Technician - College & Early Career Program role at Alliance Technical Group
Entry-Level Lab Technician - College & Early Career Program3 days ago Be among the first 25 applicants
Join to apply for the Entry-Level Lab Technician - College & Early Career Program role at Alliance Technical Group
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Alliance Technical Group is looking for entry-level Lab Technicians to join our team!
Are you ready to begin your journey towards a rewarding career in the environmental field? If so, this entry-level, full-time Lab Technician position will give you hands-on experience in a laboratory setting while also helping the environment. Apply today! Benefits to the entry-level Lab Technician role include a clear and progressive career path, PTO, hands-on training, and great benefits that kick in the month following your start date.
College & Early Career Program Evergreen Pipeline
While we are always looking for new Scientists to join the teams in our 60+ locations, there are times when an office doesn't have an opening but our talent acquisition team likes to keep this evergreen pipeline open for your interest. This is also the perfect place to apply if you meet our College Recruiter at an event and would like your resume and application housed for future openings.
If you apply for a location that doesn't have an opening at the moment, your application is coded and housed based off the location/office preferences you select. Once an opening becomes available, your application is automatically sent to the recruiter for that position.
Overview
The Lab Technician Supports and facilitates daily laboratory operations; performs sample analyses in accordance with National Environmental Laboratory Accreditation Conference (NELAC) standards and in compliance with EPA regulations.
Duties & Responsibilities
- Performs general laboratory operations, including preparation and analysis of samples
- Documents work performed in accordance with established protocols; compiles analysis data into lab reports
- Prepares reagents and various media for testing
- Performs routine daily, weekly, and monthly maintenance of laboratory instruments and workspace
- Reviews SOPs and guidance documents to ensure all procedures accurately reflect laboratory practices and meet NELAC and/or EPA requirements
- Maintains sample custody, control, and hazardous waste disposal
- Performs other job-related duties as assigned
- Education Requirement: High School diploma or GED; chemistry or physical science degree preferred
- 2+ years of work in a laboratory setting preferred
- Experience working with hazardous chemicals
- General knowledge of chemistry and lab analysis operations and lab safety
- Proficiency in Microsoft Office programs, including MS Word and Excel
- Good verbal and written communication skills
- Ability to prioritize and multi-task
- Good attention to detail
- Ability to read, count, and write to accurately complete all documentation
- Profit Sharing Program = Quarterly Bonuses!
- Per Diem & Paid Travel
- Continuing Education and Tuition Assistance
- Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st)
- Medical, Dental, and Vision Insurance
- 401(K) Plan with Competitive Match
- Flexible Spending Accounts
- Employer-Sponsored Disability Benefits
- Life Insurance
- Employee Assistance Program (EAP)
- Employee Discount Hub
- Referral Program
Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
#LABS Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Research, Analyst, and Information Technology
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