218 Empregos para Teleperformance - São Paulo

Position Overview

Customer Care Specialist — Hours: Monday-Friday 9:00AM-5:30PM EST • Remote Role • Temp to Hire.

We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.

• Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.
• Use available tools and resources to reach complete and accurate resolutions for customer issues.
• Place clear and concise notes on customer accounts for documentation and tracking purposes.
• Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.
• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
• Complete other duties as assigned.

• Drug and Background screening
• Work space
• Reliable internet service
• 1 year of call center experience
• HS Diploma or GED
• Must be able to work 9am-5:30pm Eastern time zone

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Retirement Plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Position Overview

Customer Care Specialist — Hours: Monday-Friday 9:00AM-5:30PM EST • Remote Role • Temp to Hire.

We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.

• Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.
• Use available tools and resources to reach complete and accurate resolutions for customer issues.
• Place clear and concise notes on customer accounts for documentation and tracking purposes.
• Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.
• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
• Complete other duties as assigned.

• Drug and Background screening
• Work space
• Reliable internet service
• 1 year of call center experience
• HS Diploma or GED
• Must be able to work 9am-5:30pm Eastern time zone

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Retirement Plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Position Overview

Customer Care Specialist — Hours: Monday-Friday 9:00AM-5:30PM EST • Remote Role • Temp to Hire.

We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.

• Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.
• Use available tools and resources to reach complete and accurate resolutions for customer issues.
• Place clear and concise notes on customer accounts for documentation and tracking purposes.
• Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.
• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
• Complete other duties as assigned.

• Drug and Background screening
• Work space
• Reliable internet service
• 1 year of call center experience
• HS Diploma or GED
• Must be able to work 9am-5:30pm Eastern time zone

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Retirement Plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Realizar a análise, inserção e acompanhamento dos pedidos de vendas no SAP, oferecendo suporte ao time de Vendas Externas e atendimento direto ao cliente, garantindo o cumprimento dos prazos e a satisfação do cliente.

• Cumprir as instruções de trabalho de acordo com o SGI;
• Descartar resíduos de acordo com a coleta seletiva;
• Conhecer os pontos de risco de emergência, equipamentos, máquinas e acionamentos de alarmes dos setores fabris;
• Manter organizados os setores de trabalho e áreas comuns;
• Garantir que as atividades sejam realizadas de forma segura;
• Colaborar para o bom funcionamento dos equipamentos, máquinas e ferramentas, solicitando manutenções preventivas ou corretivas, junto ao superior imediato;
• Cumprir as políticas de ética, qualidade, segurança, saúde e meio ambiente da empresa.

• Atender clientes, representantes e vendedores, assegurando a conclusão das vendas;
• Receber pedidos via e-mail ou portal do cliente, realizar análise crítica e verificar conformidade com os critérios comerciais vigentes (últimas compras, condições de pagamento, transportadora, prazo de entrega, tributação de impostos);
• Conferir informações cadastrais de clientes e reunir documentação para cadastro ou atualização de novos clientes, quando necessário;
• Registrar pedidos no SAP após análise crítica e liberá-los para o Centro de Distribuição;
• Monitorar pedidos bloqueados por crédito ou estoque, identificando causas e providenciando soluções para liberação;
• Acompanhar o processo da venda até a entrega do material ao cliente, garantindo prazos estipulados e indicadores de Fill Rate & Promise Date;
• Incluir backups de cotações, negociações e pedidos no SAP;
• Manter sigilo sobre informações da área de Vendas, não compartilhando dados com outras áreas ou pessoas externas à Lincoln Electric.

• Desejável ensino superior concluído ou em andamento em Administração ou áreas correlatas.

• Conhecimento em SAP e Excel será considerado diferencial.

• Experiência prévia em área Comercial, Vendas ou Customer Service.

Resumo

Regional: TIM SA São Paulo

Cidade: SANTO ANDRE

Descrição do perfil

Responsável por prover processos, ferramentas e jornadas que garantam uma experiência de atendimento de excelência, além de participar de mapeamentos, desenhar processos e soluções, estruturar, propor e melhorar a jornada do Cliente.

• Analisar ações operacionais aplicadas e identificar oportunidades;
• Acompanhar e aplicar de planos de ações;
• Realizar a interface e atuar em parceria com as áreas de apoio (Processos, MKT, T.I. Planejamento e etc), a fim de mapear e alinhar oportunidades de melhorias em processos, aplicações e ferramentas operacionais;
• Monitorar processos com visão analítica e com capacidade de gerar números para análises como volume, motivos e dinâmica dos atendimentos;
• Realizar o acompanhamento de tratativas dos Sites Externos;

• Desejável experiência em monitoramento do desempenho dos indicadores de atendimento Live;
• Desejável experiência em Tratativa e Acompanhamento de reclamações Anatel e Ouvidora e Suporte Técnico em Banda Larga ;
• Vivência na análise e acompanhamento dos relatórios operacionais dos parceiros;
• Vivência na Identificação GAP e oportunidades operacionais;
• Vivência em Apoio e suporte operacional para os times de atendimento Interno e externo;
• Formação Superior Completo preferencialmente em TI.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.