755 Empregos para Teleperformance - São Paulo

Descrição: • Atender aos clientes por diversos canais de comunicação (telefone, e-mail, chat, redes sociais), buscando solucionar suas dúvidas e problemas;
• Identificar e evidenciar pontos de melhorias sugeridas pelos clientes;
• Registrar e atualizar as informações dos clientes no sistema da empresa, mantendo os registros atualizados e organizados;
• Colaborar com outras áreas da empresa para resolver problemas de clientes que envolvam diferentes áreas, como logística, financeiro, tecnologia, entre outras, de maneira criativa e pacificadora;
• Realizar pesquisas e análises de satisfação do cliente, buscando entender suas demandas e expectativas para aprimorar o atendimento e os produtos/serviços da empresa;
• Elaborar relatórios e indicadores de desempenho, para acompanhar as métricas de atendimento e apresentar insights para a gestão;
• Resolver solicitações ou problemas dos clientes;
• Documentar todas as interações com o cliente e garantir que a informação seja compartilhada entre as áreas;
• Atuar como um elo de ligação entre o cliente e todos os departamentos.

Requisitos:

Nível (Senioridade): Junior.

A Empresa e Benefícios Regime de contratação

A Empresa e Benefícios Regime de contratação

CLT

Benefícios

Plano de carreira;
Vale Alimentação ou Refeição;
Vale transporte;
Plano Odontológico;
️ Plano de Saúde;
Seguro de Vida;
Cartão Multibenefícios Alelo;
Bolsa de estudos e idiomas;
Programa Anual de Participação nos lucros;
Day Off no Aniversário;
Presente no início da gestação;
Licença maternidade estendida;
️ Acompanhamento gratuito com psicóloga e meditação online;
Plano de saúde para todos os tipos de Pet;
️ Gympass.

Aumente sua renda trabalhando de casa!
Nós do Nerdin selecionamos os melhores Cursos de TI para você mergulhar em conhecimento e evoluir sua carreira.

• Experiência na função. 

Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment where professionals can thrive and work in multicultural teams with flexible schedules and endless growth opportunities.

Overview of the Role

Join our team as a Customer Care Representative and embark on a journey where you'll be an essential part of various projects involving multicultural teams distributed worldwide. This role isn't just about providing customer support; it's about building relationships, solving problems, and ensuring customer satisfaction. We're seeking individuals who are proactive, detail-oriented, and possess excellent analytical abilities, along with strong teamwork and multitasking skills. As a Customer Care Representative, you'll play a vital role in supporting our customers, addressing their inquiries, and providing solutions to their needs. Your ability to understand customer requirements and tailor your support accordingly will be crucial for success in this role.

In this role you will

- What will my main tasks be?

You'll immerse yourself in supporting our customers, addressing their inquiries, and providing solutions to their needs. This involves effective communication, problem-solving, and ensuring customer satisfaction.

- How will I contribute to the team?

Your role is crucial in maintaining positive relationships with our customers, ensuring their needs are met, and providing valuable feedback to improve our products and services.

- Will I collaborate with other departments?

Yes, you'll work closely with various departments such as sales, marketing, and product development to address customer inquiries and enhance the overall customer experience.

- What methodologies will I be using?

You'll utilize customer service best practices, effective communication techniques, and problem-solving skills to address customer needs efficiently.

Are You the Right Fit?

- Do you have experience in customer service roles?

Previous experience in customer service roles is preferred, but not mandatory. We value individuals who are proactive, empathetic, and possess strong communication skills.

- How do you handle challenging situations?

We're looking for individuals who can remain calm under pressure, empathize with customers' concerns, and efficiently resolve issues to ensure customer satisfaction.

- What languages do you speak?

Proficiency in English is required. Additional language skills are a plus, particularly languages spoken in regions where our customers are located.

What We Offer

- Competitive Compensation Package: We offer a competitive compensation package to reward your hard work and dedication.

- Remote Work: Enjoy the flexibility of working remotely from the comfort of your own home.

- nternational Exposure: Join an international company with diversity and multicultural inclusion, providing you with exposure to different cultures and perspectives.

- Opportunity for Growth: We provide opportunities for career advancement and skill development, allowing you to grow both personally and professionally within the company.

- Supportive Work Environment: Experience a supportive work environment where your contributions are valued, and your ideas are encouraged.

- Work-Life Balance: We value work-life balance and offer flexible work arrangements to accommodate your personal needs.

- Continuous Learning: Access to training and development programs to enhance your skills and knowledge in customer service and related areas.

- Employee Benefits: Enjoy a range of employee benefits, including health insurance, retirement plans, and other perks to support your overall well-being.

Customer Care Specialist 2 page is loadedCustomer Care Specialist 2 Apply locations Brazil - Sao Paulo time type Full time posted on Posted 19 Days Ago job requisition id 40872-JOB What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

**Please submit your resume in English, since English fluency is a requirement for the position.**

Watch to learn first-hand from our employees what it's like to work in genomics at Illumina.

Position Summary:

The ideal candidate will be bi-lingual (English and Portuguese), comfortable working in a fast-paced collaborative environment; managing tasks to meet department goals. Will demonstrate experience interfacing with and supporting internal and external customers and managing operational tasks as assigned. In the Shared Services role, the incumbent may serve as a liaison between customers and cross-functional groups across multiple countries and locations. The incumbent will perform centralized support for all AMR geographies and customer care sub teams as assigned. Contributes to the company’s ability to meet sales goals and provides an exceptional customer experience.

This position will likely be working 12 PM to 9 PM or 1 PM to 10 PM, local time, in order to provide Global support.

Primary Responsibilities may include:

• Customer Case Triage, review, assignment, and disposition in Salesforce.com CRM system

• Process customer orders in an efficient and timely manner according to the customer specifications and commercial terms and our policy guidelines.

• Exercises own judgement to determine best path to resolve purchase order and system discrepancies for sales orders, working with customers or internal teams.

  • works with master data team on customer account set up/updates and/or shipping preferences.

  • works with Sales and Quotes team on quote updates or discrepancies.

  • works directly with customers on pricing discrepancies.

• Credit/Rebill Adjustments for tax discrepancies and other adjustments for customers as required.

• Service Contract Management – ensure service contract dates and requirements are updated, managed, and released for invoicing as required.

• Provides immediate support for same day action requests and escalates internally as needed. Includes updating order as requested for timely shipments and/or warehouse changes.

• Manages order communications exceptions in support of compliance and customer experience.

• Run, Review and action reports from SAP system in support of operational efficiency, customer experience and compliance.

• May participate in other duties as assigned.

Education and Experience:

• Bachelor’s degree in Biology, Pharmacy, or equivalent and/or Administrative area.

Skills and Experience:

• 2+ years of experience in a customer-facing, customer service or administrative role.

• Bi-lingual - Strong spoken and written English and Portuguese. Additional Spanish skills are a plus.

• Previous experience working with CRM/ERP systems such as Salesforce.com (CRM) and SAP (ERP)

• Ability to run, read, interpret, and act on reports.

• Experience with Microsoft Suite; Outlook, Excel, Word etc.

• Experience working in Biotechnology companies a plus.

The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity. We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all. Learn more about life at Illumina.