30 Empregos para Teleperformance - Natal

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations.

This is a people manager role reporting to the Senior Support Service Delivery Manager

Responsibilities:

• Lead, develop, and coach a team of Technical Support Engineers (TSEs)

• Manage onboarding, mentoring, and ongoing development of team members

• Drive operational efficiency through KPI tracking, process optimization, documentation, and change management

• Conduct performance evaluations, including bi-annual focal reviews

• Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services

• Support escalated enterprise customer issues and risk assessments

• Identify and escalate systemic issues and emerging customer trends

• Oversee compliance activities and quality reviews within the support environment

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic:

• 6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products
• 3+ years of experience as a team lead or manager in a technical support environment
• Proven experience managing individuals in hybrid or remote team environments
• An effective and proven technical background in software, including handling escalations and mentoring teams
• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related technical field
• English language fluency (native or fluent)

Preferred:

• Experience with web-based applications or development
• Proficiency in using Salesforce, JIRA, and other ticket/case management platforms
• Experience providing and/or assisting with technical training, documentation, or knowledge base content creation
• Exposure or familiarity with Docusign or comparable agreement technology platforms
• Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architecture
• Fluency in an additional language beyond English

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

#LI-BF3

Company overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations.

This position is a people manager role reporting to the Senior Support Service Delivery Manager.

• Lead, develop, and coach a team of Technical Support Engineers (TSEs)
• Manage onboarding, mentoring, and ongoing development of team members
• Drive operational efficiency through KPI tracking, process optimization, documentation, and change management
• Conduct performance evaluations, including bi-annual focal reviews
• Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services
• Support escalated enterprise customer issues and risk assessments
• Identify and escalate systemic issues and emerging customer trends
• Oversee compliance activities and quality reviews within the support environment

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

• 6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products
• 3+ years of experience as a team lead or manager in a technical support environment
• Experience managing individuals in hybrid or remote team environments
• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related technical field
• English language fluency (native or fluent)

• An effective and proven technical background in software, including handling escalations and mentoring teams
• Experience with web-based applications or development
• Proficiency in using Salesforce, JIRA, and other ticket/case management platforms
• Experience providing and/or assisting with technical training, documentation, or knowledge base content creation
• Exposure or familiarity with Docusign or comparable agreement technology platforms
• Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architecture
• Fluency in an additional language beyond English

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

• Mid-Senior level

• Contract

• Information Technology

• Software Development

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WHO WE ARE

Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.

A DAY IN THE LIFE

We’re seeking an experienced Manager to help grow and scale our world class Technical Support team in Brazil as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

WHAT YOU WILL DO

• Manage, mentor, and support the Brazil-based Technical Support team (located in Florianópolis).
• Foster a high-performance culture focused on collaboration, accountability, and service excellence.
• Identify skill gaps and provide coaching as well as create growth plans for career development.

Customer Experience & Escalations

• Engage directly with customers to resolve escalated issues and gather product feedback.
• Act as a customer advocate within the organization, influencing product and process improvements.
• Uphold agreed-upon SLAs and maintain consistent, high-quality support across all channels.
• Design and implement support processes and workflows that drive efficiency and scale.
• Develop new support strategies aligned with organizational OKRs and team goals.
• Lead and contribute to strategic projects across the support organization.

Cross-functional Collaboration

• Partner closely with Product, R&D, and other internal teams to ensure customer feedback informs product development.
• Work alongside the VP of Technical Support and Support Leadership to maintain high standards of product knowledge, systems fluency, and customer service.
• Contribute to broader company initiatives and collaborate with leaders across Duda.

As part of our Customer Success Leadership team, you'll also contribute to driving product adoption, sharing best practices, and implementing scalable strategies that create long-term value for Duda customers.

WHO YOU ARE

• Proven experience (3+ years) in a technical support leadership role, preferably in a SaaS environment.
• Excellent communication skills in both English and Portuguese (Spanish is a plus).
• Strong analytical skills and a track record of making data-driven decisions.
• Strong belief in “living in the product you support.” It is important you understand deeply the way customers use our platform so you can educate/mentor/coach team members.
• Strong understanding of SaaS platforms, APIs, HTML/CSS, and cloud technologies.
• Take great pride in the customer experience and take ownership to improve the team’s failures.
• Fearless in voicing your opinions and thinking critically to improve our business.
• Demonstrated Project Management experience and ability to work cross functionally to take projects from beginning to end with little supervision.
• Empathetic, patient, and have a customer-first attitude.
• Familiarity with Zendesk is a plus.

IMPORTANT INFORMATION

Please submit an English version of your resume when applying. Interviews will be done in English to align with our global communication standards.

Our teams value the connection, collaboration, and creativity sparked by in-person interactions. At the same time, we recognize the focus, flexibility, and autonomy that remote work provides. This role offers a remote-first work model, with occasional in-person meetings and team events. For this reason, candidates must reside in Florianópolis/SC , to ensure alignment with our team’s collaboration needs and company initiatives.

Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact

Overview

Join to apply for the Technical Support Engineer role at Siena AI

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Our AI-First Philosophy
At Siena, AI isn’t just a tool—it’s embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.

About The Role
We're seeking an exceptional Technical Support Engineer to join our Customer Experience team at Siena. This isn’t your typical support role: you'll be solving complex engineering problems that directly impact our customers' success. You'll work at the intersection of customer experience and deep technical problem-solving, becoming the bridge between our customers and our engineering team.

What Makes This Role Special

• Real Engineering Work: Debug production systems, write code, and deploy solutions
• Direct Customer Impact: Your technical expertise directly drives customer success and retention
• Growth Opportunity: Join a rapidly scaling AI company with significant career advancement potential
• Technical Leadership: Own end-to-end technical investigations and become the go-to expert for complex issues

• Technical problem solving: Debug production systems, LLM hallucinations, and integration bugs using production tools
• Analyze system traces in Honeycomb and other observability platforms
• Write and deploy JavaScript code snippets for customer website integrations
• Perform root cause analysis on system-level issues and data inconsistencies
• Troubleshoot and optimize prompt engineering configurations
• Diagnose LLM response issues and implement solutions
• Work with AI model behaviors and performance optimization
• Debug autonomous agent workflows and decision-making processes
• Fix customer integration issues through code modifications
• Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features
• Work with REST APIs, webhooks, and third-party integrations
• Create technical documentation and implementation guides
• Conduct technical deep-dives with customer engineering teams
• Lead complex technical implementations and migrations
• Provide architectural guidance for customer integrations
• Escalate and collaborate with Product Engineering only when necessary
• Own technical investigations from initial report to final resolution
• Create detailed technical documentation and runbooks
• Build debugging workflows and troubleshooting guides
• Contribute to internal tools and automation

• Technical Skills
  1+ year of software engineering experience with production systems in a SaaS environment
• Strong programming background in JavaScript, Python, or similar languages
• API debugging expertise – REST APIs, JSON, HTTP protocols, authentication
• Production systems experience – logs analysis, monitoring tools, system debugging
• Database knowledge – SQL queries, data analysis, performance troubleshooting

• AI/LLM Expertise (preferred)
  Experience with LLMs, prompt engineering, or AI model integration
• Understanding of machine learning concepts and model behavior
• Experience with AI APIs (OpenAI, Anthropic, etc.)

• Customer-facing Skills
  Excellent English communication (written and verbal)
• Experience explaining technical concepts to non-technical stakeholders
• Problem-solving mindset with customer empathy
• Ability to work independently in a remote environment
• Work NA time zones - 9:00 AM EST - 6:00 PM EST

We’re a startup, so no fancy offices or corporate fluff. But here’s what we do offer:

• Make a real impact. Your work directly shapes our product and company.
• A Voice that matters. In a small team, every perspective counts—yours included.
• Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
• Competitive compensation. Great salary plus the opportunity for equity or stock grants.
• Flexible time off. Take at least 15 days—more if you need it.
• A Learning budget. If you're growing, so are we.
• The thrill of building something new. Join us at a stage where your contributions matter most.
• Tackling meaningful challenges. We’re redefining how work gets done through AI.

• Curiosity and creativity: Always seek new knowledge, ask questions, and explore perspectives
• Customer empathy: Driven by customers’ success
• Resilience: Adapt to change and thrive in challenges
• Ownership and autonomy: When things break, you fix first, explain later
• Relationships: Build trust and share success
• Craft and speed: Balance vision with pragmatism
• Open and direct: Share and receive feedback

To ensure you stay at the cutting edge of AI-driven work, we provide:

• Perplexity Pro account
• ChatGPT Pro account
• Claude Pro account
• Quarterly budget for experimenting with new AI tools
• A culture that encourages AI experimentation and adoption

We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

• Entry level

• Full-time

• Information Technology

• Technology, Information and Internet

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About Us

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 240 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

About The Job:

As a member of the Support Team at Zyte, you will be responsible for providing customer support across all our platforms, working closely with development, sales and other technical teams to ensure our customers are receiving the best service possible.

We are big fans of Continuous Improvement and use metrics to measure and improve our processes. Whenever possible, we suggest improvements to our products and write our own internal tools in order to give the best possible service to our customers.

About you:

You are extremely well organized and self-motivated - essential because we're a remote team. You are a creative problem solver with a think-outside-the-box and can-do attitude and have a passion for great customer service.

Roles & Responsibilities:

• Provide world class support for our Zyte customers by delighting them in every interaction.
• Investigate and resolve issues keeping the customer up to date on progress.
• Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customers to get the best value possible.
• Demonstrate leadership and ability to work independently to resolve complex technical issues.
• Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
• Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
• Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
• Assist developers on the customer side to help troubleshoot their spider code.
• Provide assistance to internal groups in Zyte to troubleshoot issues and make configuration changes.
• Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction.
• Be available to participate in the weekend shift - approximately one weekend every month for additional compensation.

Requirements:

• 3+ years of support or equivalent experience in a customer-facing role.
• Solid understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL).
• Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
• Basic understanding of web applications, client utilities, browserstack, headless browsers.
• Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
• Strong grasp of Python to be able to write and debug code. Prefer familiarity with additional languages such as Javascript, Typescript, Java, .net/C#, Golang.
• Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
• Strong team player with good analytical and technical writing skills.
• Strong relationship building skills with a sense of collaboration.
• Ability to multi-task and manage multiple priorities and commitments.

Benefits:

By joining the Zyte team, you will:

• Become part of a self-motivated, progressive, multi-cultural team.
• Have the freedom & flexibility to work remotely.
• Get the chance to work with cutting-edge open source technologies and tools.

Mid-Senior level

Full-time

IT Services and IT Consulting

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Why consider this job opportunity

Competitive salary ranging from $32 to $36 per hour

Opportunity for career advancement within a rapidly growing organization

Comprehensive benefits package including medical, dental, and vision plans

Paid parental leave and 401K matching plan

Supportive and inclusive workplace culture that prioritizes employee well-being

Flexibility to work remotely

• Provide remote technical support for installation, programming, testing, and servicing of security systems and equipment
• Read and interpret blueprints, schematics, and manuals to determine installation procedures
• Execute technical aspects of multiple projects, including programming and customer training
• Collaborate with project managers to coordinate project activities and improve customer satisfaction
• Mentor less experienced staff and assist in troubleshooting and problem resolution

• Minimum of 2+ years of related field experience
• Strong technical skills in electronic security systems and programming
• Excellent verbal, written, and interpersonal communication skills
• Solid organizational skills with the ability to manage multiple projects simultaneously
• Advanced computer skills including familiarity with MS Office applications

• Experience in electronic security, fire alarm & life safety, or building automation industries
• Familiarity with networking and data management
• Understanding of relay logic and physical security systems

#SecuritySystems #TechnicalSupport #CareerOpportunity #InclusiveWorkplace #CompetitivePay

Join to apply for the Technical Support Engineer - Delphix role at Perforce Software

Join to apply for the Technical Support Engineer - Delphix role at Perforce Software

Get AI-powered advice on this job and more exclusive features.

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.



With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary:

Mark Coggle, Senior Manager, Technical Support for the Delphix technical support team at Perforce is searching for a Technical Support Engineer to join the team. We are looking for an individual who is curious, collaborative, independent, and innovative. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products.

If you thrive on solving complex issues, collaborating with a supportive team of experienced engineers and continually expanding your knowledge, we can promise an environment where all this will become a part of your everyday, resulting in a rewarding and developing career, with a team who care about our customers and our colleagues.

Requirements:

• 3+ years of experience & related education
• Must be willing to work US Pacific time hours (1 PM – 9 PM in Brazil (Brasília/São Paulo time)
• Technical degree (CS/IT/Eng/ITSec) or equivalent experience
• Strong customer relationship & interpersonal skills
• Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
• Demonstrated history of strong analytical, troubleshooting, and debugging skills
• Unix and Linux system administration skills
• Experience with a RDBMS, especially backup and recovery for Oracle and MS SQL Server
• Operating System Skills: Linux, Unix, Windows Server
• Network Troubleshooting (TCP/IP, routing protocols)
• Awareness and understanding of related emerging technologies and practices
  
  
  
  

• Extensive experience with either Oracle RDBMS, (including clustering, recovery, and multitenant configurations) or Microsoft SQL Server RDBMS (including availability groups, indexes and constraints, and performance tuning)
• Experience with data virtualization, hypervisors and cloud
• Ability to read "C" or Java code
• Ability to script in Shell, Python, etc.
• Experience with data masking or ETL technologies
• Experience troubleshooting distributed components/services and log analysis
• Experience with crash dump analysis for Unix
• Experience with ZFS
• Data storage, backup, and/or archiving knowledge
  
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Transportation, Logistics, Supply Chain and Storage

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Join to apply for the Technical Support Engineer - OpenShift role at Red Hat .

The Red Hat Center of Excellence (COC) team is looking for a Technical Support Engineer with a background in Platform-as-a-Service (PaaS) technologies to join us remotely in LatAm. As a member of Red Hat's IBM Cloud Pak OpenShift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce IT costs for enterprise customers. In this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. This is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software.

• Serve as the direct support for IBM customers inquiries about the Red Hat OpenShift Container Platform handed over from IBM product support teams.
• Use IBM and Red Hat ticketing systems and support tools to assist customers directly.
• Analyze issues to identify problems and communicate corrective actions and resolutions to customers.
• Collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution.
• Deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously.
• Document diagnostic steps and create reusable solutions for future incidents.
• Perform weekend and holiday shift duties on a rotational schedule when needed.

• 3+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service.
• 3+ years of experience working with Linux or Unix operating systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a big plus.
• Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management.
• Experience working with hosted applications or large-scale application deployments.
• Good understanding of Linux tools with an emphasis on cURL, Git, Strace, and Wireshark.
• Troubleshooting skills and a passion for problem-solving and investigation.
• Outstanding communication skills in English with the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors.
• Ability to handle multiple priorities and work under pressure.
• Commitment to providing the best experience possible for Red Hat’s customers.

• Bachelor's degree in a technical field, preferably engineering or computer science.
• Experience with technologies like Open vSwitch, JBoss, Apache Tomcat, Go, Angular.js, Node.js, Ruby, Python web frameworks, and .NET framework.
• Experience with source code management tools.
• Knowledge of technical support systems and tools.
• Familiarity with Red Hat’s solutions portfolio and open-source software development.
• Participation in open-source projects, including patches submitted for upstream inclusion.

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. We support flexible work options and an inclusive culture where ideas can come from anywhere.

Red Hat’s culture is built on open source principles of transparency, collaboration, and inclusion. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are heard and celebrated. We welcome applicants from all backgrounds and perspectives.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, disability, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We provide reasonable accommodations for job applicants who need assistance applying, and we will respond to inquiries about application status.

1 week ago Be among the first 25 applicants

Who We Are
At BriteCore, we’re a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.

Our software platform is mission-critical, enabling carrier customers to manage policies, billing, and claims with an all-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. While others rely on outdated solutions, we’re leading the shift towards modern cloud technology. With a commitment to continuous innovation, BriteCore delivers new capabilities and enhancements with a flexible and scalable core insurance platform designed to meet the evolving needs of insurers.

We believe in creating an inclusive and collaborative work environment where team members are encouraged to share ideas, challenge the status quo, and grow both personally and professionally. Our distributed team is united by a shared passion for transforming the insurance industry and delivering exceptional service.

Join us at BriteCore and be part of a company that’s shaping the future of insurance technology. You’ll have the opportunity to work with talented individuals and make an impact. Your contributions will make a difference. If you’re ready to create something different, let’s build the future of insurance software together.

Summary
We are looking for a Senior Technical Support Engineer to join our technical services team. As a key member of the team, you will be responsible for helping BriteCore’s customers solve complex challenges to ensure their success with our Policy Administration System (PAS). You will play an impactful role in troubleshooting complex issues, delivering timely resolutions, and maintaining high levels of customer satisfaction.

This position is ideal for someone who enjoys working directly with customers, excels at problem solving on the fly, and is passionate about server upkeep and relational data analysis. If you're ready to make an impact and thrive in a dynamic environment, we’d like to chat with you.

This is a fully remote based role, however candidates must be located in Argentina . Note: this is a long-term Independent Contractor position.

Note: Please submit your resume in English.

What You'll Do

• Forge strong relationships with our customers, leveraging phone, email and video to quickly resolve challenging issues and offer hands-on guidance on BriteCore's features and setup
• Provide personalized support to our customers, answering their complex questions about BriteCore's capabilities in order to ensure our customers are optimizing our platform
• Dive into debuggers, logs, stack traces, MySQL, DataDog, and Python code to grasp the intricacies of application behavior, troubleshoot configuration issues, and pinpoint bugs for resolution
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides to empower customers and improve self-service capabilities
• Document reproducible JIRA defect reports and customer-facing issue resolutions along with best practice technical notes
• Test API endpoints
• Streamline and upgrade our legacy data delivery and reporting solution, leveraging MySQL and Quicksite datasets
• Collaborate with DevOps to implement effective DataDog monitoring for uptime and scalability, ensuring top-notch performance
  
  
  
  
  

• Full Degree in Computer Science or related field
• 4+ years of experience working through complex ticketing
• 2+ years serving as a central technical services contact for enterprise clients
• Advanced MySQL abilities with expertise in query execution and data analysis
• Intermediate Python coding skills, with a high proficiency at reading Python code
• Experience communicating with customers via phone, email and video chat
• Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks
• Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure
• Proficiency in Bash shell scripting
• Excellent verbal and written communication skills
  
  
  
  
  

• Experience working at a scaling startup
• Experience working with Zendesk
• Hands-on experience working with Python web development, Django and/or Web.py
  
  
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Hospitality, Food and Beverage Services, and Retail

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