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Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Sobre o nosso cliente:

Empresa do setor financeiro, com forte atuação em tecnologia voltada para meios de pagamento e soluções de Banking as a Service.

Local de trabalho:

Alphaville/SP (2x Presencial e 3x Remoto)

Como é o time?

Trata-se de um time com amplo conhecimento em produtos como SPI (Pix), Cobrança, Compensação, Liquidação Financeira, Informes Legais, Ledgers em geral, SPB, Bacen Jud, CCS, entre outros.

A equipe é responsável por atender demandas de Nível 1 e Nível 2, com forte atuação técnica. Quando necessário, desenvolvem scripts utilizando SQL, Python, C, PL/SQL ou outras ferramentas adequadas, sempre com foco na entrega de resultados e no aprendizado contínuo coletivo.

As ações executadas são devidamente documentadas, garantindo transparência e compartilhamento de informações entre todos. Além disso, participam ativamente de reuniões com os clientes, reforçando o compromisso com a parceria, a confiança e o cuidado mútuo.

Principais atividades:

Na estrutura atual, a equipe utiliza a plataforma Jira para o recebimento e gerenciamento de todas as demandas.

O Confluence é empregado como repositório de conhecimento, onde são documentados processos, práticas e demais informações relevantes para a squad.

Além disso, são realizadas dailies com regularidade, garantindo o alinhamento entre todos os membros e assegurando que o time esteja sempre caminhando na mesma direção.

Requisitos e Qualificações:

• Experiência sólida com o produto Matera, especialmente no módulo de Pix (integração e operação);
• Perfil analítico e questionador, com capacidade de estruturar cenários e tomar decisões assertivas de forma autônoma;
• Vivência com sustentação técnica e gestão de fornecedores, atuando como ponte entre áreas operacionais e técnicas;
• Conhecimento de banco de dados e habilidade para acompanhar tecnicamente as demandas do produto;
• Capacidade de conduzir o backlog da operação, com atuação estruturada e foco em priorização de demandas críticas;
• Responsável pela condução do War Room, com envolvimento direto com times de tecnologia, mesmo estando dentro do negócio;
• Experiência no atendimento e resolução de tickets, sempre garantindo a melhor experiência para o cliente;
• Comprometimento com boas práticas, documentação técnica e compartilhamento de conhecimento dentro da squad;

Benefícios:

• Auxílio alimentação (mercado & restaurante);
• Plano de saúde e odontológico;
• Hospital digital;
• Suporte psicológico para psicoterapia online;
• Orientação ergonômica;
• Wellhub e TotalPass;
• Auxílio mensal para despesas remote first;
• Previdência privada após 6 meses de trabalho;
• Licença parental estendida;
• Auxílio creche;
• Auxílio para pais de filhos especiais;
• Plataforma de idiomas;
• Disponibilidade de coworking no Brasil inteiro;

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Brazil is seeking an IT Technical Support who will act as second level technical support at our Global Engineering site in Sao Jose dos Campos .

You will get exposure to many different technologies and work with the IT team on your learning objectives.

As Boeing Brazil IT team member you will not only get to meet everyone in at the local site (as you support their requests) but you will also work with a highly trained and experienced IT team.

Position Responsibilities:

• Provide second level technical support - First level is our Global Enterprise Help Desk.
• Perform repairs for PC hardware
• Responsible for Workstation setup and Audio/Video setup
• Assist with project work
• Support inventory and backups
• General IT troubleshooting and support
• Any additional technical support duties as assigned by the management team

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Must have existing rights to work in Brazil
• Fluent in both written and verbal English
• Excellent customer service, communication skills; professional, courteous, and highly service-oriented
• Ability to interact with all levels of an organization in a professional, diplomatic and tactful manner.

Preferred Qualifications (Desired Skills/Experience):

• Must currently be enrolled and working towards a degree or diploma in Computer Science or a related field of study
• Previous work experience in IT is considered an asset
• CompTIA A+ or Microsoft Desktop Support Technician certification is preferred.
• Desktop support with Microsoft Windows and Office experience.
• Reliable, responsible, conscientious, and self-motivated; ability to follow detailed tasks to completion with minimal supervision
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Additional Information:

This requisition is for a locally hired position in Brazil.
Candidates must have current legal authorization to live and work in Brazil.
Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Please also submit a CV or resume written in English.

Applications for this position will be accepted through September 1, 2025.

Applications for this position will be accepted until Sept. 01, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Brazil)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

As an End User Services Engineer, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences.

What you'll be doing:

• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Provide remote support to regional offices as needed
• Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
• Build strong relationships with business users, understanding their needs and delivering tailored support
• Champion a customer-focused approach, empowering end users to make the most of technology tools
• Educate users on IT services, policies, and best practices
• Accurately log all IT engagements in the ticketing system for reporting and performance tracking
• Manage onboarding and offboarding processes, including account administration and asset management
• Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
• Maintain security protocols and monitor third-party engagements
• Escalate complex issues to Infrastructure or Management teams when required
• Support user and office relocations, hardware/software deployments, and warranty replacements
• Manage IT asset procurement, inventory, and lifecycle
• Contribute to the Service Desk knowledge base and documentation
• Collaborate with global IT functions to implement standards and support local business needs
• Facilitate infrastructure refreshes and basic device troubleshooting
• Support software licensing reviews and compliance activities
• Be available for occasional out-of-hours support
• Perform other duties as required
• Must be fluent in English and Portuguese

What you'll need:

• 3–5 years’ experience in IT help desk or deskside support roles
• This is a 100% on-site role; you must be able to work from one of our designated office locations
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Excellent problem-solving skills and a proactive, can-do attitude
• Empathy and effective communication skills with diverse end users
• Ability to build trust-based relationships and collaborate across teams
• Strong written and verbal English communication skills
• Effective time management and prioritization abilities

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people –We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Interested in building your career at WPP? Get future opportunities sent straight to your email.

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Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This is a on-site role. This model requires the ability to work from our office in São Paulo . Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

Our IT Support team provides world class support, no matter the technical need. As an IT Support Analyst , you’ll serve as one of the primary points of contact for all things IT. A true jack-of-all-trades, you'll be a go-to for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that keep WillowTree running.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

• Effectively work with technical and non-technical end-users to resolve software and hardware issues
• Administer and support the latest versions of MacOS and Windows
• Resolve A/V and conference room issues (Zoom, Meet, Webex, etc)
• Collaborate with our IT team in other locations to orchestrate cross-site company-wide meetings
• Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
• Troubleshoot complex issues in person and virtually
• Manage and purchase IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
• Manage accounts across multiple offices (e.g. G-Suite Console)
• Understand networking fundamentals and will be our onsite hands for core networking issues (switching, routing, WiFi access points

• Experience providing second or third-tier IT technical support
• A familiarity with helpdesk ticketing systems (e.g. Jira Service Management)
• Track record of continuously learning new technologies and a drive to seek answers via research to obscure issues
• Ability to effectively communicate technical concepts to technical and non-technical end-users
• You're extremely organized and possess a belief in documentation
• A self-starter that can operate independently or collaboratively with IT colleagues across offices
• An eye for detail and a drive to find root cause issues rather than just band-aid fixes

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.

• Experience working with a digital agency
• Experience with:
• Mist wireless systems or Meraki systems
• Okta, Kandji, or 1Password
• Scripting languages such as Python, Bash, etc.

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If you were referred by a team member, please provide their name.

Our client, a sports gaming house is looking for an IT Junior Support , where his role will be:

Key Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Providing technical support across the company.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Keep updated the asset management system and hardware inventory.
• Research and identify solutions to software and hardware issues.
• Coordinates the purchase and deployment of new computer hardware.

Qualification Requirements:

• Degree in relevant Technology field.
• 1-3 years of relevant working experience in a similar position.

Join to apply for the IT Support Engineer role at IBM .

Introduction
A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for some of the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change is supported by our strategic partner ecosystem and robust technology platforms, including Software and Red Hat.
Curiosity and a constant quest for knowledge are the foundations of success at IBM Consulting. In your role, you'll be encouraged to challenge norms, explore ideas outside your role, and develop creative solutions that generate groundbreaking impact for a wide network of clients. Our culture emphasizes evolution and empathy, focusing on long-term career growth and development, embracing your unique skills and experiences.

Your Role and Responsibilities
Are you passionate about technology and eager to work with world-class teams? Join IBM’s global support team and play a key role in delivering exceptional service to one of our most prestigious clients. As an IT Support Engineer, you will handle Level 1, Level 2, and Level 3 support tickets related to HR tools, ensuring smooth operations and outstanding customer satisfaction.

Key Responsibilities

• Provide technical support for HR systems, addressing and resolving tickets across L1, L2, and L3.
• Collaborate with a global team to troubleshoot and resolve issues in real-time.
• Work closely with Google’s HR technology stakeholders to understand requirements and deliver effective solutions.
• Monitor system performance, analyze logs, and implement proactive improvements.
• Document solutions and contribute to the knowledge base for ongoing team development.

Preferred Education
Bachelor's Degree

Required Technical and Professional Expertise

• Proven experience in technical support, incident resolution, and customer request handling.
• Languages: Java core, Advanced Java
• Frameworks: Spring, Spring Boot, Apache Beam (Workflows)
• Web Services: RESTful services, Hibernate, JSON
• Front End: JavaScript
• Database: SQL, Cloud SQL, Spanner
• Advanced English proficiency (written and spoken)
• Experience working in a global, multicultural environment

Work hours: 11:00-21:00 (Brasília time)

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at IBM by 2x.

Company Description

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: &

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s IT unit is looking for a self-motivated Global IT Support Specialist with ability to prioritize tasks, learn and adopt new technologies.

Your influential mission. You will.

• Be part of global IT team and participate in company wide projects.
• Provide tier 1-2 support for end users on local and remote sites.
• Work with service desk ticketing system.
• Track and Keep IT assets inventory up-to-date.
• Be responsible for installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
• Troubleshoot network issues.
• Contribute to corporate IT wiki portal
• Work in scheduled shifts including Weekends

Components for success. You.

• Have excellent knowledge of Windows 11 and– at least 2-3 years’ experience
• Understand Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)
• Know in practice what is Computer Hardware and Maintenance
• Understand TCP/IP, Network elements and services, Wireless and VPN environments
• Contribute to Documentation, KB, manuals, monitoring

You'll get extra points for.

• Knowledge of MacOS operating systems and JAMF management
• Knowledge and experience in cloud solutions (Office365, Azure)

Thrive in a culture that values.

• Professional challenges
• Initiative-taking and confident approach at the workplace
• Active lifestyle and mental well-being
• Work-life balance, flexibility and hybrid work
• Fun and engaging company events

GLOBAL IT TEAM:

Are you ready to collaborate with talented professionals from New York to Manila? Our dynamic team spans the globe, working together across Infra, Networking, Security, and HR.

Challenge Yourself :Continuously test and expand your skills in a supportive environment.

Grow Your Knowledge :Immerse yourself in the workings of a global enterprise.

Make an Impact: Your contributions are valued and essential to our success.

Be a part of something bigger. You matter here!