1.566 Empregos para Microsoft Office Specialist - Brasil

4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can be combined with transport processing and billing to form an integrated transport management system (the 4flow iTMS).

What Your New Challenge Will Look Like
A 4flow Software Support person is the point of contact for any bugs, unusual system behavior or other related issues in our integrated.

• Provide excellent software support via our ticketing system & phone.
• Respond to customer inquiries and request.
• Assist in identifying, troubleshooting, and resolving reported issues.
• Handle 2nd level support from external and internal customers for our 4flow Software Products.
• Deliver fast solutions or workaround within the agreed SLA with the customer.
• Work closely together with our 3rd level for deeper product knowledge and participate with further improvement of our products.
• Coordinate with other internal teams and departments for better customer service.

Why you belong at 4flow

• Complete training related to software or university studies (university or fh; other study courses or training courses are also conceivable if there is a high level of connection to the software theme in particular)
• Fluency in English (written and spoken)
• Available to work 10:00 am to 07:00 pm (BRT)
• First practical experience years) in software support and desirable most complex software operation
• Good technical understanding
• Enjoys customer contact, as well as high customer orientation and service
• Patient nature, explained with pleasure
• Friendly, open, and confident appearance (on the phone)
• High willingness to learn and ability to quickly become familiar with new issues
• Flexible and committed, also regarding support for working hours
• Highly communicative and social competence (customer orientation)
• Resilience and stress resistance in high workload situations or in situations with unpredictable events
• High confidentiality
• Analytical skills
• Motivation for 4flow
• Desirable: Reference to logistics or logistics know-how

What We Offer
Come join us 4flow offers a clearly defined vision, excellent job security, and outstanding opportunities for your individual development. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.

Ready for 4flow? Then please apply online.

Please upload an English version of your resume when applying.

Quem é a Dock?

Há mais de 20 anos, cumprimos a missão de democratizar o acesso a serviços financeiros, tornando experiências financeiras mais simples e acessíveis.

Somos um time de pessoas obstinadas, que acreditam na tecnologia e nos serviços como os principais facilitadores para a evolução de nossos clientes e a transformação do papel das finanças.

Atuando em 11 localidades pela América Latina, trabalhamos sob o propósito de desmaterializar o universo financeiro para impulsionar a sociedade.

Como é o nosso time de CSOps?

• Somos um time em constante evolução e adaptação devido aos desafios diários
• Prezamos pelo trabalho em equipe e o compartilhamento do conhecimento
• Conhecimento multidisciplinar técnico e habilidades de comunicação, colaboração e proatividade fazem parte do nosso dia à dia.

Responsabilidades e atribuições

E o dia a dia, como será?

Buscamos por talentos inigualáveis para nos ajudar a espalhar o poder financeiro Nós somos um time de alta performance. Temos um alto grau de competência técnica e bastante proximidade como equipe.

Nesta função, você irá:

• Nosso dia-a-dia é bastante dinâmico e desafiador, criamos metas diárias, aprendemos muitas coisas, interagimos com muita gente, e estamos sempre na busca por superação, pelo desenvolvimento e pelo sucesso do nosso cliente.
• Temos interação e damos suporte as nossas operações a nível Brasil e LATAM.
• Estamos constantemente buscando a melhoria em nossas atividades, produtos e comunicação. Somos a linha de frente contendo a ansiedade do nosso cliente.
• Acreditamos que para cada solução podemos ter um caminho e estamos sempre abertos às novas ideias que agreguem valor.

Requisitos e qualificações

O que esperamos de você?

• Conhecimento avançado em SQL;
• Conhecimento sólido em integrações: APIs REST/SOAP, mensageria, microserviços;
• Conhecimento sólido em ferramentas de monitoramento e logs (Splunk, Grafana, Data Dog e afins);
• Capacidade analítica, identificando padrões e propondo melhorias que aumentam nossa eficiência;
• Capacidade em mapear processos e identificar gargalos no atendimento de suporte;
• Comunicação eficaz, tanto para tratativas internas com times de produto e engenharia, quanto para tratativas junto de clientes, quando requisitado;
• Liderança técnica, sendo uma referência para outros analistas dentro do time e estrutura.
• Gestão de prioridades, fazendo uma boa conciliação entre as entregas de tickets e projetos designados;
• Capacidade de negociação, fazendo mediação de prazos entre sua área, áreas de negócio e tecnologia;
• Autonomia e proatividade;
• Cursos na área de tecnologia (Analise e Desenvolvimento de Sistemas, Engenharia de software, Ciências da Computação e afins);
• 5 anos, ou mais, de experiência em análise de sistemas (suporte, sustentação, desenvolvimento, etc);
• Disponibilidade para atuação no modelo híbrido (Barueri/SP ou Porto Alegre/RS).

É desejável que você tenha:

• Conhecimento avançado em inglês e/ou espanhol;
• Conhecimento de arquitetura de sistemas: padrões de projeto (Design Patterns), boas práticas de modelagem e documentação.
• Certificações ITIL, COBIT, PMI-ACP, Scrum, Kanban, SAFE, AWS/Azure/GCP, entre outros.
• Experiências anteriores em empresas de meios de pagamentos, cartões, BAAS ou similares.

Informações adicionais

E quais são os benefícios?

• Auxílio alimentação (mercado & restaurante);
• Plano de saúde e odontológico;
• Hospital digital;
• Suporte psicológico para psicoterapia online;
• Orientação ergonômica;
• Wellhub e TotalPass;
• Auxílio mensal para despesas mobilidade;
• Previdência privada após 6 meses de trabalho;
• Licença parental estendida;
• Auxílio creche;
• Auxílio para pais de filhos especiais;
• Plataforma de idiomas;

• Disponibilidade de coworking no Brasil inteiro

• A Dock prioriza a política Remote First como modelo de trabalho. Entretanto, em algumas áreas específicas, a atuação presencial pode ser exigida.

A Dock respeita a pluralidade de identidades e trabalha para promover uma cultura inclusiva. Não fazemos distinção de raça, cor, religião, identidade de gênero, orientação sexual, nacionalidade, deficiência ou idade em nenhuma etapa do processo seletivo, reforçando nosso compromisso com a diversidade.

Somos Dockers. Juntos construímos um futuro melhor. Inimaginável. Inesperado. Sem amarras.

Todos os dias, tornamos o universo financeiro mais simples, fácil e amplamente disponível. Fazemos isso questionando verdades estabelecidas, mudando conceitos e projetando o novo.

Nós realmente acreditamos na tecnologia para a evolução dos nossos clientes e para transformar o papel das finanças em todo o mundo, impulsionando a sociedade.

Se você também acredita nesse futuro, vem construir ele com a gente

About Nybl
We are developing an AI ecosystem that enables businesses, in any industry, to be able to deploy artificially intelligent solutions using both our platform and applications. Our mission is to develop science-based, physics-informed AI AI applications for the critical industries that humanity needs to survive and thrive.

By enabling brilliant people to solve pressing humanitarian, energy, scientific, and sustainability challenges, we're proving the power of AI to make a global impact. Our vision is to democratize AI - unlocking the full depth and breadth of human potential through our suite of AI applications, a

world-class ML framework, and platform that transforms data into actionable intelligence.

Role Summary
First-line technical support for Nybl's SaaS customers, triage incoming service requests, resolve common issues, and escalate complex cases to L2/L3 Engineers

Some of what you'll do:

• Respond to support tickets via portal, email, and phone
• Perform initial triage: reproduce issues, gather logs, verify environment
• Resolve common issues (e.g., login failures, configuration errors, report exports)
• Escalate unresolved or high-severity cases to L2/L3 Service Engineers
• Maintain accurate documentation in the knowledge base
• Follow incident management workflows
• Communicate status updates to clients (especially during escalations)

What we're looking for:

• Bachelor's degree in Computer Science, IT, or related field
• 2+ years in technical support, helpdesk, or SaaS operations
• Strong troubleshooting and communication skills (written & verbal)
• Experience with ticketing systems (e.g., Zendesk, FreshService, Jira)
• Familiar with Web applications, APIs, authentication (SSO, MFA), Cloud platforms (AWS, Azure) and SaaS architectures
• Basic understanding of DevOps tools (e.g., GitHub, Slack, CI/CD)
• Certification: ITIL, CompTIA A+, Google IT Support

Our nyblers
Everything we do is for the good of others. Our people innovate, develop, deploy, and support incredible technology and software. We employ the best so we can be the best. We have no room for complacency or anyone willing to settle. Our success is driven by our team's unquenchable thirst for innovation, creativity, and customer happiness. We go above and beyond every single day.

Our Culture
We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support our team with benefits programs and perks that allow every nybler to do the best work of their life. From unlimited leave to the freedom to choose your own hours, we know our people have lives outside of nybl so we give them the flexibility they deserve.

Descrição da vaga

Quem é a Dock?
Há mais de 20 anos, cumprimos a missão de democratizar o acesso a serviços financeiros, tornando experiências financeiras mais simples e acessíveis.

Somos um time de pessoas obstinadas, que acreditam na tecnologia e nos serviços como os principais facilitadores para a evolução de nossos clientes e a transformação do papel das finanças.

Atuando em 11 localidades pela América Latina, trabalhamos sob o propósito de desmaterializar o universo financeiro para impulsionar a sociedade.

Como é o nosso time de
CSOPS?

• Nós somos um time de alta performance. Temos um alto grau de competência técnica e bastante proximidade como equipe.
• Nosso dia-a-dia é bastante dinâmico e desafiador, criamos metas, aprendemos muitas coisas, interagimos com muita gente e estamos sempre na busca por superação, pelo desenvolvimento e pelo sucesso do nosso cliente.
• Estamos constantemente buscando a melhoria em nossas atividades, produtos e comunicação. Somos a linha de frente contendo a ansiedade do nosso cliente.
• Acreditamos que para cada solução podemos ter um caminho e estamos sempre abertos às novas ideias que agreguem valor.

Responsabilidades e atribuições

E o dia a dia, como será?
Buscamos por talentos inigualáveis para nos ajudar a espalhar o poder financeiro

Nesta função, você irá:

• Liderar, orientar e motivar a equipe de analistas de suporte.
• Distribuir tarefas conforme as prioridades e capacidades dos analistas.
• Realizar reuniões periódicas de feedback para alinhamento e desenvolvimento do time.
• Acompanhar indicadores de SLA e CSAT.
• Revisar e melhorar processos de atendimento da área.
• Fazer a ponte entre o time de suporte e equipes de desenvolvimento, infraestrutura, negócios, etc.
• Reportar bugs, propor melhorias nos sistemas e acompanhar correções.
• Atuar na coordenação da resolução de incidentes críticos.
• Realizar análises de causa raiz e desenvolver planos de ação preventiva.
• Garantir que os procedimentos estejam bem documentados e acessíveis.
• Supervisionar a criação e atualização de FAQs, POPs, manuais e tutoriais.
• Identificar necessidades de capacitação técnica da equipe.
• Promover ou organizar treinamentos sobre novos sistemas, ferramentas ou processos.
• Identificar oportunidades de automação, otimização de processos e ferramentas de suporte.
• Avaliar novas tecnologias que possam melhorar o atendimento e o desempenho do time.

Requisitos e qualificações

O que esperamos de você?

• Experiência anterior em suporte técnico a sistemas, preferencialmente como coordenador, especialista ou líder técnico.
• Vivência com gestão de equipes ou coordenação de times multidisciplinares.
• Ensino superior completo em áreas como Tecnologia da Informação, Sistemas de Informação, Ciência da Computação, Análise e Desenvolvimento de Sistemas ou similares.
• Conhecimento em ITIL, especialmente em processos como Incident Management, Problem Management e Service Request.
• Familiaridade com sistemas financeiros, ERP, CRM, sistemas legados ou sistemas específicos da empresa.
• Experiência no uso de ferramentas de gestão de chamados (como JIRA Service Management, GLPI, Zendesk, Freshdesk, etc).
• Capacidade de interpretar logs, analisar erros e interagir com times de desenvolvimento para resolução de problemas.
• Conhecimentos sólidos de banco de dados SQL e integração de sistemas via APIs ou serviços.
• Comunicação clara e boa habilidade de escuta ativa, tanto para lidar com usuários (cliente) quanto com pessoas técnicas (interno).
• Inglês de nível avançado, apto para reportes e diálogos via chamado, chats e reuniões.
• Disponibilidade para atuação no modelo híbrido (Barueri/SP ou Porto Alegre/RS).

É desejável que você tenha:

• Experiência em projetos de implantação ou migração de sistemas.
• Certificação ITIL Foundation (preferencialmente versão 4 ou posterior).
• Certificação Scrum Master / Agile Fundamentals.
• Certificações em ferramentas específicas de gestão de chamados.
• Cursos de liderança e gestão de equipes técnicas.
• Formações rápidas em SQL, Power BI e/ou análise de dados.
• Inglês e/ou espanhol fluente.

Informações adicionais

E quais são os benefícios?

• Auxílio alimentação (mercado & restaurante);
• Plano de saúde e odontológico;
• Hospital digital;
• Suporte psicológico para psicoterapia online;
• Orientação ergonômica;
• Wellhub e TotalPass;
• Auxílio mensal para despesas mobilidade;
• Previdência privada após 6 meses de trabalho;
• Licença parental estendida;
• Auxílio creche;
• Auxílio para pais de filhos especiais;
• Plataforma de idiomas;
• Disponibilidade de coworking no Brasil inteiro.

Vá mais longe com a gente

A Dock respeita a pluralidade de identidades e trabalha para promover uma cultura inclusiva. Não fazemos distinção de raça, cor, religião, identidade de gênero, orientação sexual, nacionalidade, deficiência ou idade em nenhuma etapa do processo seletivo, reforçando nosso compromisso com a diversidade.

Somos Dockers. Juntos construímos um futuro melhor. Inimaginável. Inesperado. Sem amarras.

Todos os dias, tornamos o universo financeiro mais simples, fácil e amplamente disponível. Fazemos isso questionando verdades estabelecidas, mudando conceitos e projetando o novo.

Nós realmente acreditamos na tecnologia para a evolução dos nossos clientes e para transformar o papel das finanças em todo o mundo, impulsionando a sociedade.

Se você também acredita nesse futuro, vem construir ele com a gente

Descrição da vaga

Quem é a Dock?
Há mais de 20 anos, cumprimos a missão de democratizar o acesso a serviços financeiros, tornando experiências financeiras mais simples e acessíveis.

Somos um time de pessoas obstinadas, que acreditam na tecnologia e nos serviços como os principais facilitadores para a evolução de nossos clientes e a transformação do papel das finanças.

Atuando em 11 localidades pela América Latina, trabalhamos sob o propósito de desmaterializar o universo financeiro para impulsionar a sociedade.

Como é o nosso time de CSOps?

• Somos um time em constante evolução e adaptação devido aos desafios diários
• Prezamos pelo trabalho em equipe e o compartilhamento do conhecimento
• Conhecimento multidisciplinar técnico e habilidades de comunicação, colaboração e proatividade fazem parte do nosso dia à dia.

Responsabilidades e atribuições

E o dia a dia, como será?
Buscamos por talentos inigualáveis para nos ajudar a espalhar o poder financeiro Nós somos um time de alta performance. Temos um alto grau de competência técnica e bastante proximidade como equipe.

Nesta função, você irá:

• Nosso dia-a-dia é bastante dinâmico e desafiador, criamos metas diárias, aprendemos muitas coisas, interagimos com muita gente, e estamos sempre na busca por superação, pelo desenvolvimento e pelo sucesso do nosso cliente.
• Temos interação e damos suporte as nossas operações a nível Brasil e LATAM.
• Estamos constantemente buscando a melhoria em nossas atividades, produtos e comunicação. Somos a linha de frente contendo a ansiedade do nosso cliente.
• Acreditamos que para cada solução podemos ter um caminho e estamos sempre abertos às novas ideias que agreguem valor.

Requisitos e qualificações

O que esperamos de você?

• Conhecimento avançado em SQL;
• Conhecimento sólido em integrações: APIs REST/SOAP, mensageria, microserviços;
• Conhecimento sólido em ferramentas de monitoramento e logs (Splunk, Grafana, Data Dog e afins);
• Capacidade analítica, identificando padrões e propondo melhorias que aumentam nossa eficiência;
• Capacidade em mapear processos e identificar gargalos no atendimento de suporte;
• Comunicação eficaz, tanto para tratativas internas com times de produto e engenharia, quanto para tratativas junto de clientes, quando requisitado;
• Liderança técnica, sendo uma referência para outros analistas dentro do time e estrutura.
• Gestão de prioridades, fazendo uma boa conciliação entre as entregas de tickets e projetos designados;
• Capacidade de negociação, fazendo mediação de prazos entre sua área, áreas de negócio e tecnologia;
• Autonomia e proatividade;
• Cursos na área de tecnologia (Analise e Desenvolvimento de Sistemas, Engenharia de software, Ciências da Computação e afins);
• 5 anos, ou mais, de experiência em análise de sistemas (suporte, sustentação, desenvolvimento, etc);
• Disponibilidade para atuação no modelo híbrido (Barueri/SP ou Porto Alegre/RS).

É desejável que você tenha:

• Conhecimento avançado em inglês e/ou espanhol;
• Conhecimento de arquitetura de sistemas: padrões de projeto (Design Patterns), boas práticas de modelagem e documentação.
• Certificações ITIL, COBIT, PMI-ACP, Scrum, Kanban, SAFE, AWS/Azure/GCP, entre outros.
• Experiências anteriores em empresas de meios de pagamentos, cartões, BAAS ou similares.

Informações adicionais

E quais são os benefícios?

• Auxílio alimentação (mercado & restaurante);
• Plano de saúde e odontológico;
• Hospital digital;
• Suporte psicológico para psicoterapia online;
• Orientação ergonômica;
• Wellhub e TotalPass;
• Auxílio mensal para despesas mobilidade;
• Previdência privada após 6 meses de trabalho;
• Licença parental estendida;
• Auxílio creche;
• Auxílio para pais de filhos especiais;
• Plataforma de idiomas;
• Disponibilidade de coworking no Brasil inteiro
• A Dock prioriza a política Remote First como modelo de trabalho. Entretanto, em algumas áreas específicas, a atuação presencial pode ser exigida.

Vá mais longe com a gente

A Dock respeita a pluralidade de identidades e trabalha para promover uma cultura inclusiva. Não fazemos distinção de raça, cor, religião, identidade de gênero, orientação sexual, nacionalidade, deficiência ou idade em nenhuma etapa do processo seletivo, reforçando nosso compromisso com a diversidade.

Somos Dockers. Juntos construímos um futuro melhor. Inimaginável. Inesperado. Sem amarras.

Todos os dias, tornamos o universo financeiro mais simples, fácil e amplamente disponível. Fazemos isso questionando verdades estabelecidas, mudando conceitos e projetando o novo.

Nós realmente acreditamos na tecnologia para a evolução dos nossos clientes e para transformar o papel das finanças em todo o mundo, impulsionando a sociedade.

Se você também acredita nesse futuro, vem construir ele com a gente

Join to apply for the Software Support Engineer role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Location: This is a remote role; we have teams in all time zones.

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software


• Maintain a close working relationship with Canonical's Field, Support and product engineering teams


• Participate in upstream communities


• Develop bug fixes, backport patches, and work with upstream for inclusion


• Review code produced by other engineers


• Demonstrate good judgment in technical methods and techniques


• Prioritize work and manage your time effectively against those priorities


• Participate in team discussions to improve processes, tools, and documentation


• Maintain clear, technical and concise communications


• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

• An exceptional academic track record


• Background in Computer Science, STEM or similar


• Experience with Linux and open source software


• Experience with at least one of Python, Go, C or C++ on Linux


• A drive to learn unfamiliar technology and deep-dive difficult issues


• Willingness to travel up to 4 times a year for internal events

• You love technology and working with brilliant people


• You are curious, flexible, articulate, and accountable


• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated


• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, Debian packaging, distributed systems

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person


• Personal learning and development budget of USD 2,000 per year


• Annual compensation review


• Recognition rewards


• Annual holiday leave


• Maternity and paternity leave


• Employee Assistance Programme & Wellness Platform


• Opportunity to travel to new locations to meet colleagues


• Priority Pass and travel upgrades for long-haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.