78 Empregos para Linux system engineer - São Paulo

Join to apply for the Technical Support Engineer role at iMin Technology . This range is provided by iMin Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

• Technical Support & Troubleshooting:
  • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
  • Diagnose and troubleshoot issues across software, application, and hardware layers.
  • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
  • Assist in the installation, configuration, and validation of products at customer sites.
  • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
  • Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
  • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
  • Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
  • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
  • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
  • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
  • Support internal testing and validation of new features and product releases.

• Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
• 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Practical experience with Android Studio development and debugging tools.
• Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
• Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
• Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
• Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
• Excellent verbal and written communication skills.
• Ability to explain complex technical issues clearly to non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.

• Mid-Senior level

• Full-time

• Information Technology

• Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at iMin Technology by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Analyst role at Danaher Life Sciences .

As part of Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life. Cepheid focuses on improving health care through fast, accurate molecular diagnostic systems and tests. As a member of our team, you’ll have the opportunity to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring more change to the world.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Analyst is responsible for acting as the primary point of contact for customers requiring assistance with Cepheid products. You will provide product support to internal and external customers via phone, email, and the customer portal, serving as the critical first link in Cepheid’s Customer Care experience.

This position reports to the Technical Support Manager and is part of the Tier 1 Technical Support team located in Brazil and will be fully remote.

In this role, you will have the opportunity to contribute to customer support operations.

• Technical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and escalate more complex scenarios to the System Support Engineers and Technical Support Specialists as appropriate.
• Customer Engagement and Documentation: Engage customers to collect and compile detailed information about complaints and document them in the complaint management system. Adhere to quality compliance standards through accurate and concise case documentation. Follow SOPs to ensure adequate complaint handling via the Complaint Management System (SalesForce.com CRM System).
• Collaboration and Continuous Improvement: Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams to support continuous improvement efforts and deliver the best customer experience. Maintain product knowledge, support continuous improvement efforts, and represent Technical Support on projects and operational teams, communicating findings back to Technical Support. Complete all assigned and required training satisfactorily and on time, and perform additional tasks as assigned by the Technical Support Manager or Supervisor.

• Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/ Mechanical/Electrical), and related courses.
• 1-2 years of related work experience in a customer service, technical support, service, or product support role, following complex procedures and processes, analyze complex problems proactively, draw conclusions, and propose precise action plans.
• English & Portuguese fluency, with excellent written and verbal communication skills to effectively interact with customers and team members.

• Experience working for or partnering with US-based Life Sciences/Diagnostic/Medical Device Companies.
• Demonstrate knowledge and use of commercial computer application packages (MS Office) and familiarity with SalesForce.com or similar CRM systems.

• May include occasional overnight travel.
• This role requires working U.S. business hours and may include working on Brazilian holidays.

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

• Entry level

• Full-time

• Information Technology

• Biotechnology

Join to apply for the Application Support Analyst role at OMP

1 day ago Be among the first 25 applicants

Join to apply for the Application Support Analyst role at OMP

We’re a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.

Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?

Does this sound like you? Then you could be our new Application Support Analyst.

Your challenge

As an Application Support Analyst, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You Are Responsible For

• Making your customers’ day by providing solutions for the challenging problems they experience.
• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
• Finding the most suitable solution using your acquired technical knowledge and specific expertise.
• Updating Customer Services knowledge base to ensure our expertise gets documented.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.
  
  

• Essential talents and qualifications:
• A master's degree (or similar by experience) with a solid IT background.
• Good professional communication skills in English.
• A passionate problem-solving attitude that utilizes your out-of-the-box thinking.
• A strong analytical mindset, and a desire to investigate in detail.
• A friendly and communicative attitude, happy to be a team player, and a good listener.
• Strong multi-tasking skills combined with a stress-resistant nature.
• The ability to work in a structured way and follow procedures in a dynamic and complex environment.
  
  

• Knowledge of an additional language, such as Spanish or Portuguese.
• An interest or experience in supply chain or production planning.
• Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.
  
  

• International: A growing global company, worldwide career opportunities, and multicultural teams
• Benefits: An attractive salary package including additional extralegal vacation days, and other competitive benefits
• Flexibility: Teleworking, flexible hours, and lots of autonomy
• Lifelong learning: A custom training and development track, an extensive coaching program, and on-the-job learning
• Empowerment: Room for initiative and creativity and an emphasis on entrepreneurship
• Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• Teamwork: Join a team that lifts you up and learn from the best
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at OMP by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

In this role, you will have the opportunity to:

• Technical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and escalating more complex scenarios to the System Support Engineers and Technical Support Specialists as appropriate.
• Customer Engagement and Documentation: Engage customers to collect and compile detailed information about complaints and document them in the complaint management system. Adhere to quality compliance standards through accurate and concise case documentation. Follow SOPs to ensure adequate complaint handling via the Complaint Management System (SalesForce.com CRM System).
• Collaboration and Continuous Improvement: Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams to support continuous improvement efforts and deliver the best customer experience. Maintain product knowledge, support continuous improvement efforts, and represent Technical Support on projects and operational teams, communicating findings back to Technical Support. Complete all assigned and required training satisfactorily and on time, and perform additional tasks as assigned by the Technical Support Manager or Supervisor.

The essential requirements of the job include:

Education and Experience:

• Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/ Mechanical/Electrical), and related courses.
• 1-2 years of related work experience in a customer service, technical support, service, or product support role.
• Language Skills: English & Portuguese Fluency (written & spoken) required.

It would be a plus if you also possess previous experience in:

• Experience working for or partnering with US-based Life Sciences/Diagnostic/Medical Device Companies is a plus.
• Possess a strong customer-oriented mindset, understanding customer expectations and empathizing with their needs. Exhibit excellent written and verbal communication skills to effectively interact with customers and team members.
• Demonstrate knowledge and use of commercial computer application packages (MS Office) and familiarity with SalesForce.com or similar CRM systems. Able to follow complex procedures and processes, analyze complex problems proactively, draw conclusions, and propose precise action plans.

Other:

• May include occasional overnight travel.
• This role requires working U.S. business hours and may include working on Brazilian holidays.

The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Join to apply for the Technical Support Engineer role at GEA Group .

Responsibilities / Tasks:

• Support engineer for the Service department, focusing on validation and development of technical solutions and applications.
• Work closely with sales teams, clients, and partners, providing multidisciplinary solutions to ensure project lifecycle continuity post-delivery.
• Preferred experience in food, beverage, or chemical industries, with knowledge of drying (spray dryers, evaporators, distillers), filtration, and extraction processes.
• Strong understanding of physical concepts is essential.

Your Profile / Qualifications:

• Ability to analyze and troubleshoot mechanical, electrical/electronic, operational, or process issues in equipment or systems, via on-site or remote support.
• Identify spare parts for GEA project equipment.
• Provide technical consultations with GEA divisions abroad.
• Conduct technical and operational training for clients.
• Engage in technical discussions with customers.
• Prepare technical proposals.
• Conduct field assessments, analyze equipment conditions, and recommend materials and services.
• Oversee on-site installation of electromechanical systems.

If you're interested, please click apply above to start our guided application process.

• Not Applicable

• Full-time

• Information Technology

• Industrial Machinery Manufacturing
• Machinery Manufacturing
• Food and Beverage Manufacturing

Referrals can double your chances of interview at GEA Group.

As an Application Support Analyst, yousolve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

• Making your customers’ day byproviding solutions for the challenging problems they experience.
• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
• Finding the most suitable solution using your acquiredtechnical knowledge and specific expertise .
• Updating Customer Services knowledge base to ensure our expertise gets documented.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.

Get AI-powered advice on this job and more exclusive features.

Responsible for the management of selected customers account. Define and agree the strategy and tactical plans to achieve the target and growth of the business in the region. Prospect, Negotiate and Manage Sales contracts of products, services, software and correlated solutions. Promote customer’s satisfaction and ensure quality of sold solutions and after sales services. Prepare Sales forecast, establish targets in areas such as product mix, volume, margin, develop, monitor, adjust sales strategies and plan to accomplish sales budget. Introduce and certify new products in the selected accounts. Meet and exceed financial targets agreed for the accounts.

Key Responsibilities

• Respond to critical support issues to minimize service impacts to the customers; this includes software, communication and security problem analysis and either quick resolution or workaround solutions.
• Perform advanced troubleshooting for production problems; this includes analysis of application, networks, servers, router, or database logs to determine the source of the problem and escalation to the appropriate group for resolution.
• Track the status of open production issues / customer tickets and ensure timely resolution.
• Upgrade existing customers to the latest versions of the company’s product software packs.
• Support the quality department to provide problem analysis and escalation to the appropriate group for resolution.
• Create and maintain support documentation, such as troubleshooting documentation and installation instructions.
• Product training for internal resources and customers.
• Technical interface with R&D Specialists and customers experts.
• Transform high level needs coming from Product Marketing, Operations and Sales into detailed specifications ready to be implemented by R&D engineers.
• Participate in sprint meetings with R&D Engineers as well as other agile meetings.
• Find workaround solutions upon product technologies constraints.
• Find the most cost & time efficient way to resolve use cases.

Core Competencies

• Interpersonal communication skills.
• Issue Solving methodology.
• Quality Process orientation.
• Project and Process Management.
• New Product Introduction (Software).
• Telecommunication.
• Product (Hardware + Software) certification.
• Debug analysis methodology.

Personal Qualities

• Able to work under pressure.
• Speed.
• Networking and team spirit.
• Analysis and correlation skills.
• Accuracy.
• Self-reliance.
• Open-mindedness.
• Versatility.
• Proactive.

Technical Ability

• Knowledge and proven experience of at least 5 years in software support for payment terminals with the following technologies embedded: 4G, 3G and 2G cellular, WIFI, Bluetooth, NFC, Ethernet and dial.
• Programming language knowledge in C, C++, HTML5, iOS, Android, Java.
• Knowledge of mobile platforms Windows, Linux, iOS, Android, Windows Phone, Windows Mobile.
• Knowledge of PCI, Visa, Master security payment requirements.
• Knowledge of algorithms for security key encryption.
• Knowledge of the AT commands (modem).
• Knowledge of Communication and network protocols: TCP/IP.
• Knowledge of Analogic and Digital Communication.
• Knowledge of statistical & KPI’s.
• Knowledge of mobile network log/traces analysis.
• Knowledge of Secure Socket Layer (SSL).

Qualifications and Education Requirements

• Diploma/University: Computer Engineering or Science or similar.
• 5-year experience in similar function.
• 5-year experience in the industry of Means of Payment, financial or retail automation.

Language

• Mid-Senior level

• Full-time

• Information Technology, Engineering, and Quality Assurance

• IT Services and IT Consulting

Remote, Brazil, Full Time, Individual Contributor, 1 year of experience

Who We Are

At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.

Shape your future with Yuno!

We are orchestrating a high-performing team! If you are an Customer Support Analyst passionate about innovation, joining Yuno will allow you to transform your passion into impactful solutions, contributing to our global expansion.

As a Customer Support Analyst , you will be part of the Implementation & Technical Account Management Team.

Your challenge at Yuno

• Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate.
• Prevent critical incidents before they impact clients.
• Provide data-driven insights and propose improvements, positioning the NOC as a strategic team.
• Create standardized processes that ensure operational excellence and enable scalability.
• Ensure continuous operational coverage with well-defined shifts and seamless handovers.
• Provide Level 1 support to clients , acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary.

Skills you need

• Basic knowledge of monitoring tools.
• Passionate about technology.
• Proficiency in Jira.
• Customer empathy and focus.
• Problem-solving skills.
• Fluent in English.

What we offer at Yuno

• Competitive Compensation
• Remote work — you can work from anywhere!
• Home Office Bonus — a one-time allowance to help you create your ideal home office.
• Work equipment
• Stock options
• Health Plan, wherever you are
• Flexible days off
• Language, professional, and personal growth courses

Join to apply for the Manager, Technical Support role at Docusign

Join to apply for the Manager, Technical Support role at Docusign

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations.

This is a people manager role reporting to the Senior Support Service Delivery Manager

Responsibilities

• Lead, develop, and coach a team of Technical Support Engineers (TSEs)
• Manage onboarding, mentoring, and ongoing development of team members
• Drive operational efficiency through KPI tracking, process optimization, documentation, and change management
• Conduct performance evaluations, including bi-annual focal reviews
• Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services
• Support escalated enterprise customer issues and risk assessments
• Identify and escalate systemic issues and emerging customer trends
• Oversee compliance activities and quality reviews within the support environment
  
  

• 6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products
• 3+ years of experience as a team lead or manager in a technical support environment
• Proven experience managing individuals in hybrid or remote team environments
• An effective and proven technical background in software, including handling escalations and mentoring teams
• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related technical field
• English language fluency (native or fluent)
  
  

• Experience with web-based applications or development
• Proficiency in using Salesforce, JIRA, and other ticket/case management platforms
• Experience providing and/or assisting with technical training, documentation, or knowledge base content creation
• Exposure or familiarity with Docusign or comparable agreement technology platforms
• Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architecture
• Fluency in an additional language beyond English
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Docusign by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.