379 Empregos para Call centers - São Paulo

A Data Stone é uma empresa focada em conectar as empresas e seus produtos/serviços com o público de maior pretensão e conversão, através da nossa inteligência de dados, entregando leads de qualidade. Alinhado à tecnologia de ponta, nossas plataformas são virtuais onde a Data Stone oferece para o mercado B2B de forma intuitiva soluções para impulsionar as vendas gerando novos negócios e aumento de receita. Somos uma das maiores empresas de informações cadastrais do país, já ajudamos mais de 4.500 clientes a aumentarem seus resultados com nossos produtos, estamos crescendo múltiplos dois dígitos anos após anos.

Temos a Plataforma mais completa, a Stone Station fornece soluções de dados acopladas com tecnologia para resolver desafios reais de negócios, oferecendo três módulos:

Consulta, Prospecção e Enriquecimento/Higienização.

A plataforma Zeus , atua de forma inteligente, e foi desenvolvido para auxiliar e modernizar os processos de administração tributária municipal e contribui para a redução de fraudes e sonegação fiscal. Além das plataformas através da nossa inteligência de dados, fornecemos suporte para estratégias B2B para as empresas, gerando reuniões de altíssima qualidade com nossa BU de Prospecção Terceirizadas.

Nosso time é formado por equipes multidisciplinares, não existe desafio grande demais para nós, encaramos porque somos fortes, prontos para atender de maneira eficaz com alta qualidade e performance, minimizando fatores de riscos, obtendo uma melhor compreensão do cliente e do mercado.

O que Buscamos:

Estamos em busca de um(a) Estagiário(a) de Suporte de TI (Help Desk) para fazer parte do nosso time e apoiar no bom funcionamento das rotinas de tecnologia da informação. Se você está iniciando sua carreira, é apaixonado(a) por tecnologia, tem vontade de aprender e gosta de resolver problemas com agilidade e atenção, essa é uma ótima oportunidade para se desenvolver em um ambiente dinâmico e inovador.

Sua Missão:

Você será o ponto central de apoio para nossos prestadores de serviço, garantindo que eles tenham a melhor experiência tecnológica possível. Você será responsável pelo suporte de primeira linha, diagnosticando e resolvendo problemas do dia a dia, e atuando como a ponte principal com nossa parceira de gestão de TI para questões mais complexas.

Principais Responsabilidades:

• Fornecer suporte técnico remoto para as estações de trabalho (desktops e notebooks) dos nossos prestadores.
• Diagnosticar e solucionar problemas relacionados a hardware, software, internet, conectividade de rede e acesso a e-mails.
• Realizar a instalação e configuração de computadores e periféricos.
• Gerenciar permissões de acesso a sistemas e pastas de rede, conforme as políticas da empresa.
• Servir como o primeiro ponto de contato para todas as solicitações de TI, registrando e priorizando atendimentos.
• Abrir, acompanhar e escalar chamados técnicos para nossa empresa parceira de gestão de TI, garantindo a resolução dentro dos prazos acordados.

Habilidades comportamentais:

Buscamos alguém com perfil proativo, responsável e com boa comunicação, que goste de aprender e trabalhar em equipe. É importante ter organização, vontade de se desenvolver na área de TI, saber lidar com mudanças e manter uma postura colaborativa no dia a dia.

Desejável:

Conhecimento nas tecnologias do Google Workspace.

Conhecimento em sistemas operacionais Windows e Linux.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$1.00/yr - $.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

• The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.


• Correct rating inaccuracies and enforce policy and coverage eligibility.


• Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.


• Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.


• Work in multiple systems to access information, process transactions, and document important notes in the customer file.


• Report systems or process issues to supervisor.


• Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.


• Perform other duties as assigned.


• Grow knowledge through self-directed learning.


• Support peers by sharing knowledge and helping them understand the knowledge management system.


• Assist with maintaining the knowledge management system to ensure resources are current.


• Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.

• Decision Making - Intermediate


• Critical Thinking - Intermediate


• Problem Solving - Intermediate


• Basic Data Entry - Intermediate


• Data Analysis - Entry Level


• Communication - Written and Verbal - Intermediate

• Microsoft Office Suite - Entry Level (1-3 Years)


• General Internet Navigation - Entry Level (1-3 Years)


• Microsoft Teams - Entry Level (1-3 Years)

• Minimum Required: 1-3


• Preferred: 1-3

• Minimum Required: Fluent

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses


• Comprehensive benefits package


• Home Office model


• Career development and training opportunities


• Flexible work arrangements (remote and/or office-based)


• Dynamic and inclusive work culture within a globally known group


• Private Health Insurance


• Pension Plan


• Paid Time Off


• Training & Development


• Note: Benefits differ based on employee level

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Support Representative jobs in Brazil.