1428 Empregos para Área de contact center - São Paulo

Customer Support

Jundiaí, São Paulo R$35000 - R$45000 Y MANPOWER STAFFING. (Matriz)

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Esta vaga também é destinada a Pessoas com Deficiência (PCD). Valorizamos a diversidade e incentivamos a candidatura de profissionais de todos os perfis.

Gerenciar pedidos de ponta a ponta, incluindo consultas, cotações, pedidos, faturamento e pós-venda;

manter e atualizar dados de clientes em sistemas internos;

ser ponto de contato principal com clientes, garantindo atendimento de excelência;

negociar prazos de entrega, acompanhar estoques e alinhar demandas com a logística;

apoiar em processos financeiros, como cobrança, conciliações e notas de crédito/débito;

registrar e solucionar reclamações de clientes;

alimentar sistemas com previsões de demanda e ajustes;

contribuir em projetos de melhoria de processos logísticos e de atendimento;

dar suporte a consultas técnicas e documentais.

No ManpowerGroup, a sua carreira tem um novo rumo Se você está em busca de crescimento, desafios e um ambiente que valoriza o seu potencial, venha fazer parte do nosso time. Aqui, cada talento é reconhecido e valorizado.

Candidate-se agora e transforme seu futuro com a gente

Requisitos e qualificações

Formação: Ensino Médio completo;

desejável Superior em Engenharia, áreas correlatas ou cursos técnicos em Termodinâmica;

Idiomas: Inglês avançado;

Espanhol avançado;

Experiência: Atendimento B2B, gestão de pedidos e relacionamento com clientes;

Conhecimentos: Pacote Office avançado.

CustomerSupport #AtendimentoAoCliente #VagaPCD #Inclusão #SuporteAoCliente

Escolaridade Mínima: Ensino Médio (2º Grau)

Vale transporte; Vale alimentação; Vale refeição; Plano de Saúde; Plano Odontológico; Seguro de vida

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Customer Support

Jundiaí, São Paulo R$40000 - R$60000 Y MANPOWER STAFFING. (Matriz)

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Atividades:
Gerenciar pedidos de ponta a ponta (consultas, cotações, pedidos, faturamento e pós-venda);
Manter e atualizar dados de clientes em sistemas internos;
Ser ponto de contato principal com clientes, garantindo atendimento de excelência;
Negociar prazos de entrega, acompanhar estoques e alinhar demandas com a logística;
Apoiar em processos financeiros (cobrança, conciliações, notas de crédito/débito);
Registrar e solucionar reclamações de clientes;
Alimentar sistemas com previsões de demanda e ajustes;
Contribuir em projetos de melhoria de processos logísticos e de atendimento;
Dar suporte a consultas técnicas e documentais.
Requisitos:
Formação: Ensino Médio completo (desejável Ensino Superior em Engenharia, áreas correlatas ou cursos técnicos em Termodinâmica).
Idiomas: Inglês e Espanhol avançados.
Experiência: Atendimento B2B, gestão de pedidos e relacionamento com clientes.
Conhecimentos: Pacote Office (nível avançado).
Competências: Escuta ativa, comunicação clara, resolução de problemas, trabalho em equipe, foco em resultados, proatividade, resiliência e capacidade de lidar com múltiplas demandas.

Escolaridade Mínima: Ensino Superior

  • Vale-transporte; Vale-refeição; Vale-alimentação; Seguro de Vida;
  • Assistência Médica e Assistência Odontológica
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Customer Support

Jundiaí, São Paulo R$40000 - R$60000 Y Buscar Vagas | Sua Vaga e Empregos BR

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ATRIBUIÇÕES: Gerenciar pedidos de ponta a ponta (consultas, cotações, pedidos, faturamento e pós-venda); Manter e atualizar dados de clientes em sistemas internos; Ser ponto de contato principal com clientes, garantindo atendimento de excelência; Negociar prazos de entrega, acompanhar estoques e alinhar demandas com a logística; Apoiar em processos financeiros (cobrança, conciliações, notas de crédito/débito); Registrar e solucionar reclamações de clientes; Alimentar sistemas com previsões de demanda e ajustes; Contribuir em projetos de melhoria de processos logísticos e de atendimento; Dar suporte a consultas técnicas e documentais. REQUISITOS: "Formação: Ensino Médio completo (desejável Ensino Superior em Engenharia, áreas correlatas ou cursos técnicos em Termodinâmica). Idiomas: Inglês e Espanhol avançados. Experiência: Atendimento B2B, gestão de pedidos e relacionamento com clientes. Conhecimentos: Pacote Office (nível avançado). Competências: Escuta ativa, comunicação clara, resolução de problemas, trabalho em equipe, foco em resultados, proatividade, resiliência e capacidade de lidar com múltiplas demandas." ESCOLARIDADE: Ensino Superior JORNADA: Horário comercial BENEFÍCIOS: Vale-transporte; Vale-refeição; Vale-alimentação; Seguro de Vida; Assistência Médica e Assistência Odontológica Vaga aberta e verificada pelo portal Buscar Vagas em parceria com o site Divulga Vagas Brasil.

Ensino Superior

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customer support

Jundiaí, São Paulo R$3000 - R$6000 Y Divulga Vagas Consultoria

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Descrição da Vaga:

Gerenciar pedidos de ponta a ponta (consultas, cotações, pedidos, faturamento e pós-venda); Manter e atualizar dados de clientes em sistemas internos; Ser ponto de contato principal com clientes, garantindo atendimento de excelência; Negociar prazos de entrega, acompanhar estoques e alinhar demandas com a logística; Apoiar em processos financeiros (cobrança, conciliações, notas de crédito/débito); Registrar e solucionar reclamações de clientes; Alimentar sistemas com previsões de demanda e ajustes; Contribuir em projetos de melhoria de processos logísticos e de atendimento; Dar suporte a consultas técnicas e documentais.

Requisitos:

"Formação: Ensino Médio completo (desejável Ensino Superior em Engenharia, áreas correlatas ou cursos técnicos em Termodinâmica). Idiomas: Inglês e Espanhol avançados. Experiência: Atendimento B2B, gestão de pedidos e relacionamento com clientes. Conhecimentos: Pacote Office (nível avançado). Competências: Escuta ativa, comunicação clara, resolução de problemas, trabalho em equipe, foco em resultados, proatividade, resiliência e capacidade de lidar com múltiplas demandas."

Escolaridade Mínima:

Ensino Superior

Jornada de Trabalho:

Horário comercial

Benefícios:

Vale-transporte; Vale-refeição; Vale-alimentação; Seguro de Vida; Assistência Médica e Assistência Odontológica

Candidate-se através do portal Divulga Vagas

Siga o Instagram da Divulga Vagas: @divulgavagas.oficial

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Director, Technical Customer Support, Global Customer Support

São Paulo, São Paulo R$120000 - R$240000 Y Palo Alto Networks

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Our Mission
At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description
Your Career
The Director of Technical Customer Support Focused Services will lead the LATAM team of highly experienced support teams delivering high touch services across the Palo Alto Networks security platform. These teams are focused on delivering outcome-based high touch support engagements to our largest, most strategic customers. You will collaborate with Account Teams, Engineering, NPI and Customer Success to create long-term support strategies required to successfully deliver cybersecurity support outcomes.

Your Impact

  • Leadership - Manage the delivery of a global service team delivering complex, multi-product services engagements
  • People Management - Set annual performance objectives for the team, ensure performance management processes are adhered to - provide continuous feedback to managers and individual contributors
  • Thought Leadership - Able to inspire the team to act as their customers' trusted technical advisor
  • Build and Scale the Team - Interview, hire, train and onboard service delivery leaders consistent with our corporate values, recruiting processes and policy
  • Building Strategy - Establish the services delivery strategy, partnering with the account team on the adoption process where services can help
  • Strategic Thinking - Responsible for understanding our strategic client business strategy, drivers, security goals and initiatives and translating these into Palo Alto Networks service delivery plans and services opportunities
  • Results Leadership - Successfully driving the team to deliver goals and objectives as planned - completes training and is able to synthesize technical information into business language including business value, outcomes and impacts on our customers' business and security objectives - Leading the team to make progress and to deliver on commitments
  • Business Development - Help position services sales with the account team by identifying incremental revenue opportunities focused on outcome-based packages and custom engagements
  • Business Management - Understands how financial performance of the teams contributes to the bookings, revenue and margin on the services business
  • Operations - Enhance the processes and tools for service delivery - Establish internal and external reporting cadence by monitoring and responding to key KPI's
  • Collaboration - Partner with services leaders on strategy and on the delivery model to ensure a cohesive, collaborative approach to delivery
  • Technical Expertise - Ability to understand PANW solutions on a broad level and apply knowledge of the Cybersecurity industry to provide guidance to the team, collaborate with sales and other functions in the organization to provide guidance to customers so that customers successfully consume and leverage their purchased product portfolio

Qualifications
Your Experience

  • 10+ years of overall experience in the cybersecurity and Technical Customer Support in a TAC environment is preferred
  • 5+ years of senior leadership or managerial experience is required - This includes leading large teams, managing projects, and overseeing cybersecurity initiatives
  • Customer-facing services delivery experience, preferably in a technology company
  • Experience in partnering with account teams to drive successful platform adoption by applying the appropriate services and levels of support
  • Understanding of how financial performance contributes to bookings, revenue, and margin in the services business
  • Experience leading a growing organization
  • Proven experience building excellent client relationships, leading customer-facing teams to delivery services that add value
  • Strong influence and negotiation skills
  • Self-motivated
  • Excellent communication skills, both written and verbal, and presentation skills to build and to deliver presentations to internal audiences and customer audiences that include Sr. Executives
  • Superb organizational skills - planning, directing, risk identification, risk management, risk mitigation, execution, coaching others
  • "Whatever it takes" attitude and motivation to deliver on organization goals and to be invested in the development of the broader services organization and the services delivery team
  • Travel requirements %

Additional Information
The Team
Our Technical Customer Support team is critical to our success and mission. As part of this team, you will be involved in implementing new products support strategies, managing customer escalations, interlocking with key stakeholders and ensuring enablement plans are in place for product portfolio expansion. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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Customer Support Specialist

São Paulo, São Paulo OPTIVIQ Inc.

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OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.


Division Link:


Job Description

The OptiVision™ Account Manager plays a critical role in managing and nurturing relationships with key customers. This role is responsible for being the primary point of contact for customer communication of technical topics, working with multiple accounts, and ensuring that customer needs are met by overseeing ticket management, release testing, and handling the estimation of enhancements process. The Account Manager will collaborate closely with the Customer Experience Manager, other Account Managers and internal teams to resolve customer issues in a timely manner and drive customer satisfaction.


Essential Duties And Responsibilities

Primary Customer Communication:

Serve as the key point of contact for assigned customers, maintaining regular communication and building strong relationships.

Product Knowledge:

Continue to develop and maintain a deep understanding of OPTIVIQ’s software solutions, including OptiVision™. Stay current with new product releases, features, and updates to provide accurate information and guidance to customers.

Customer Business Process Knowledge:

Continuously gain knowledge of the customer’s business processes and how they intersect with OptiVision™ and other OPTIVIQ software solutions. Understand customer-specific workflows and requirements.

Ticket Management:

Oversee and manage customer tickets, ensuring timely responses and resolutions. Collaborate with support teams to escalate issues when necessary and track progress.

Release Testing (for Customers):

Coordinate and manage the testing of new releases for customers, ensuring that updates or new features function correctly in customer environments.

Enhancement Estimate Process:

Upon request from customers, create Enhancement Tickets, Statements of Work, Estimation of Efforts and Documents of Understanding, working closely with the Customer Experience Manager for the generation of quotes and proposals. Liaise with internal departments to track and fulfill customer requests.

Customer/Product Issue Resolution:

Identify and resolve customer and product-related issues. Serve as a problem-solving resource for customers and coordinate solutions with other departments.

Collaboration with Account Managers:

Work closely with other Account Managers to share knowledge, insights, and best practices. Collaborate on cross-functional customer projects and initiatives.

Timecard Maintenance:

Ensure proper timecard management for customer-related activities, ensuring accurate time tracking for billing and project purposes.

Knowledge of Tools and Reporting:

Develop expertise in the tools and reporting systems used by OPTIVIQ to manage customer accounts, monitor service delivery, and report on customer metrics.

Regular Customer Meetings:

Organize and participate in regular customer meetings to discuss ongoing projects, updates, and any outstanding issues. Maintain a proactive approach to customer engagement.

Manages Multiple Customers:

Successfully manage multiple customer accounts simultaneously, ensuring that each customer receives a high level of service and attention.


Required Skills & Experience

Product Knowledge:

  • Experience in using, configuring, supporting and maintaining OptiVision™
  • Experience in the Pulp and Paper industry

Customer Relationship Management:

  • Proven experience managing key accounts in a B2B environment, preferably within a software or technology company.

Business Process Understanding:

  • Ability to understand complex customer business processes and how they relate to the implementation and use of OptiVision™.

Issue Resolution

  • Strong problem-solving skills with a focus on identifying root causes and delivering effective solutions.

Communication Skills:

  • Excellent verbal and written communication skills, with the ability to convey complex technical concepts in a clear and concise manner.
  • Portuguese and English – Advanced Level

Ability to Travel Internationally



Organizational Skills:

Ability to manage multiple customer accounts, prioritize tasks, and meet deadlines.

Technical Aptitude:

Experience with CRM systems, service ticketing tools, and reporting systems.

Team Collaboration:

Ability to work well in cross-functional teams and share knowledge with peers.

Desired Skills & Experience

Bachelor’s degree in business, technology, or related field, or equivalent work experience.

A minimum of 5 years in a customer-facing role with account management experience.

Familiarity with SQL or other database querying skills is a plus.

Essential Functions

For up to 8 hours per day you must be able to fully utilize standard computer equipment, required programs, phone, and office equipment. You must be able to lift and carry a laptop computer.

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Customer Support Analyst

05999-899 São Paulo, São Paulo Credix

Publicado há 5 dias atrás

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About Credix

Credix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless and risk-free credit offering. Sellers offer their buyers flexible payment terms at an attractive price point and receive upfront payments. We manage and protect our clients from any credit & fraud risk, letting them focus only on what matters: increased sales and profitability.


Why choose Credix?


  • Become part of a forward-thinking start-up where boldness and a commitment to excellence are paramount, and your personal and professional development is at the forefront.
  • Work alongside a dedicated team of bright individuals driven by an Olympian mindset to excel in every aspect of our operations. Together, we aim to build with velocity, utilizing innovative embedded finance strategies to expand business operations in Latin America.
  • Experience a close and supportive work atmosphere where collaboration thrives, wise judgment guides our decisions, and you can learn, grow, and take on meaningful responsibilities.

About the job

We are looking for someone to join the Credix Operations team as an Customer Support Analyst. You love serving clients and providing recommendations on how we can improve efficiency and effectiveness across our organization. You understand the needs of the organization and make changes to streamline operations.


Qualifications

  • Fluent in English and Portuguese, both written and verbal.
  • Passionate about the customer journey and willing to embrace a continuous improvement mindset, always seeking ways to optimize processes, improve performance, and innovate.
  • You are open to feedback and willing to experiment with new approaches.
  • Excellent problem-solving skills: you can quickly learn complex systems, break down problems, and develop rigorous and quantitative arguments to inform decision-making.
  • You are proactive and a fast learner.
  • Enthusiastic team player with a strong work ethic, entrepreneurial spirit, and ability to thrive in a fast-paced environment.
  • Strong analytical mindset combined with outstanding interpersonal and communication skills.


Responsibilities

  • Spend 90% of your time on daily customer support operations, ensuring a seamless experience for customers by addressing inquiries, resolving issues, and maintaining high service standards.
  • Act as a key user for customer support systems, ensuring smooth operation and effective use of tools and technology.
  • Represent the customer’s voice within the organization, collecting and analyzing feedback to identify recurring challenges and improvement opportunities.
  • Dedicate 10% of your time to process improvement, redesigning workflows, and implementing enhancements to improve efficiency, reduce resolution times, and scale operations.
  • Maintain and update the customer knowledge center, ensuring it reflects accurate and up-to-date information based on common inquiries and feedback.
  • Support the Product & Growth teams by structuring and sharing customer insights that inform product development and strategic initiatives.


What we offer

Collaboration and team spirit thrive best in an in-office environment. Our office provides a vibrant and engaging workspace where team members can connect, innovate, and grow. With access to our offices in Sao Paulo, you’ll immerse yourself in a culture of innovation and collaboration.

But that’s just the beginning - here’s what else we offer:


  • A culture of learning and experimentation: where you are encouraged to explore new ideas and technologies
  • Competitive salary package: Your hard work deserves recognition, and we ensure you’re well-rewarded for your contributions.
  • Equity stock options plan: Be a part of our journey towards success and share in the rewards.
  • Paid holidays: Enjoy the flexibility to recharge and rejuvenate
  • off-sites: Awesome team building, unforgettable memories, and adventures ensured during our team off-sites.
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Sobre o mais recente Área de contact center Empregos em São Paulo !

Customer Support Analyst

São Paulo, São Paulo R$60000 - R$80000 Y Revi

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Sobre a Revi

A Revi é a primeira plataforma especializada em marketing de performance via Whatsapp. Utilizamos inteligência artificial para analisar dados e recomendar audiências, textos de mensagens, estratégias e automações. Entregando um ROI médio de 29x por campanha.

Trabalhamos com empresas líderes do mercado de suplementos, vestuário, eventos e wellness. Levantamos a nossa primeira rodada de investimentos em 2024 e desde então já crescemos mais de 10x, com a meta de triplicar até o final do ano

Site oficial: 

Sobre a Vaga

Como 
Customer Support Analyst

, você será o ponto de contato direto com nossos clientes, auxiliando no esclarecimento de dúvidas, acompanhamento de demandas e abertura de tickets. Seu papel será fundamental para garantir que a experiência dos clientes com a Revi seja ágil, clara e eficiente, servindo de elo entre o cliente e os times internos.

Oportunidade & Atividades

  • Aprender de perto como funciona o dia a dia de uma startup em crescimento acelerado.
  • Responder dúvidas e solicitações de clientes via canais de atendimento.
  • Criar e acompanhar tickets, garantindo que problemas sejam resolvidos com agilidade.
  • Apoiar clientes no uso da plataforma e no entendimento de funcionalidades.
  • Monitorar e reportar recorrência de problemas ou dificuldades enfrentadas pelos clientes.
  • Trabalhar em conjunto com o time de Customer Success para melhorar a experiência do cliente.
  • Contribuir para a organização da base de conhecimento e FAQs internas.
  • Desenvolver visão analítica acompanhando métricas e relatórios de atendimento.
  • Ter contato direto com grandes marcas de diferentes segmentos do mercado (moda, alimentos, cosméticos, entre outros).
  • Sugerir melhorias em processos internos e na experiência do cliente, tendo voz ativa dentro do time.
  • Construir relacionamento próximo com times internos de Produto, CS e Tech, entendendo o ciclo completo de atendimento e sucesso do cliente
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Customer Support Associate

São Paulo, São Paulo R$30000 - R$60000 Y Wise

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Company Description
Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
Job Description
More about
our mission
and
what we offer
.

Your mission is to help customers have an excellent experience with Wise mainly via phone, emails and chat contacts. This isn't your normal call center - we do things differently - and our Customer Support Associates are here to help millions more potential customers save money by using Wise

  • Provide world-class customer support via email, phone and chat channels for Japanese, Portuguese and English speaking customers all over the world
  • Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • Constantly review the processes and suggest improvements
  • Accountable for their own development, performance and efficiency
  • Understand company values and promote them
  • Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations, via text and video call.

Qualifications

  • You have strong verbal & written English skills and are fluent in both Japanese (JLPT N2) and Portuguese - you'll be supporting Portuguese and Japanese speaking customers, but the working language at Wise is English.
  • You're flexible. You're willing to work 5x2 (5 days of working and 2 days of rest) with 7h12 hours of work per day, (shifts vary between 9am-11:12pm). While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer's needs, so we can't guarantee you your preferred shift and shifts can change over time.
  • You're organized. You're methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won't stand over your shoulder. Your Lead is

Additional Information

Benefits

  • Salary for this role is 6,015 BRL per month + Language allowance, plus benefits, and RSUs.
  • RSU's in a rapidly growing company
  • Flexible working model – During the first six months, you'll be in office most days of the week to become fully immersed in Wise's culture and ways of working. After the initial period, you'll be in office at least 3 days per week.
  • An annual self-development budget
  • Health and dental allowance for you and your dependents
  • Company-paid: Life Insurance, and an EAP program
  • Paid time off: 30 days vacation + 3 "Me" days + 1 volunteer day, annually
  • A paid 6-week sabbatical leave after four years
  • 18-weeks of paid parental leave, after a year with us and child care assistance
  • Transportation vouchers
  • Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
  • TotalPass access to 3,500 gyms and studios throughout Brazil

Your first 3 months at Wise will be 100% fully in person at the office
Please apply by submitting your resume in English
. Applications in Portuguese
will not be considered.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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Customer Support Assistant

São Paulo, São Paulo R$40000 - R$80000 Y Awin Global

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Purpose of Position
As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding client's needs and frustrations within the Platform Services Support Team. The team works in sync with other Platform Services business unit functions and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-resolution of issues to reduce support tickets and a first class support experience.

A fantastic opportunity to be part of a global, fast paced and dynamic team

Key Tasks

  • Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical).
  • Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams.
  • Assisting with the management of programme upsells and retention.
  • Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation.
  • Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of client's requests.

Skills & Expertise

  • Fluent in English (written and spoken), other language skills would be appreciated
  • Excellent customer service skills
  • Ability to see the bigger picture and identify areas of opportunity and risk
  • Committed to growing the service division as quickly as possible, providing friendly and efficient support
  • Seeks ownership and readily accepts accountability
  • Excellent time management and organizational skills to maintain own workflow and meet deadlines
  • Confident and excellent communicator with a keen attention to detail
  • Fast learner and eager to deepen knowledge and understanding
  • Numerate with a good level of knowledge of MS Office packages
  • Enthusiastic, committed and an epic amount of tenacity

Our Offer

  • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
  • Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
  • Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.
  • Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin's English language course subsidy.
  • Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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