4.852 Empregos para Customer Support - Brasil

What will you do?

• Act in a technical and customer management role within the Digital Grid Global Support organization.
• Participate in the update process of ADMS in the customer environment.
• Coordinate and collaborate in the review of technical documentation during the project transition to the support phase.
• Respond quickly and professionally to defects or technical inquiries reported by customers.
• Coordinate the design of software improvements requested by customers.
• Coordinate incidents in production systems together with technical people
• Provide consulting services to assigned customers.
• Develop and maintain positive relationships with colleagues, regional solution centers, and customers.

What skills and capabilities will make you successful?

• Strong problem-solving and troubleshooting skills in complex situations.
• Clear communication skills to explain technical topics to non-specialized audiences.
• Proactivity, organization, and results-oriented mindset.
• Ability to work in a global team and multicultural environment.

What's in it for you?

• Opportunity to work on strategic projects with major energy utilities.
• Continuous development in advanced technologies such as ADMS, Smart Grid, and GIS.
• Collaborative and multicultural environment with potential for growth in Schneider Electric's global career path.

Who will you report to?

You will report to the Customer Support Leader of Brazil, working in collaboration with global teams and regional solution centers.

What qualifications will make you successful for this role?

• Bachelor's degree in electrical engineering, Energy Engineering, Computer Science, Telecommunications Engineering, or related fields.
• Basic knowledge in electrical engineering: distribution and transmission networks, network operations, utilities (desirable).
• Experience in energy distribution companies is a plus.
• Experience with complex software solutions or software testing is desirable.
• Proficiency in English (spoken and written).
  Spanish is desirable.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Who we are

Our vision is simple: a global financial system, without hidden fees or unfair FX rates. With control in the hands of the users instead of the hands of banks. With fund management capabilities to grow your savings for decades and build generational wealth.

What we're looking for

Our
Customer Experience team
is growing and we are looking for passionate, empathetic, and detail-oriented people to join us as
Customer Support Agents
.

In this role, you will be the first point of contact for our users across Latin America, helping them solve questions and issues quickly and with warmth. We want every interaction to be a world-class experience .

What you'll be doing

• Be a Customer Champion:
  Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
• Solve problems
  : solve problems our customers face by collaborating with the rest of the Operations team, and come up with product proposals to decrease the workload.
• You will get things done
  : beyond the scope of work and priorities, it is in the DNA of our Operations function to do whatever it takes to win.

What you'll need

• Fluency in English and Spanish and/or Portuguese, verbal and written.
• At least 2 years of experience in Customer Support.
• Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution.
• Eager to work hard and go the extra mile to make our customers happy.
• Empathy - being able to interpret user's concerns and help them in getting the best experience possible out of DolarApp.
• Resourcefulness, with attention to detail and due diligence.
• Ability to work well as part of a team, driven, relentless and a proven closer - you don't take no for an answer.

Benefits

• Competitive salary.
• Discretionary performance cash bonus.
• Latest technology to work with.
• Strong team that will help you improve your skills.

Responsibilities

• Efficiently respond and communicate with clients to understand and service their needs via live chat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer's problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

Requirements

• Proficiency speaking and writing in Spanish, Portuguese and English
• Computer literacy
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

We offer

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period is provided
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Your Title: Customer Support Specialist

Job Location: Brazil Remote

Our Department: Transportation

What You Will Do

• Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.
• Maintain multiple ticketing queues/mailboxes alongside of other team members.
• Take and record incoming phone calls.
• Provide training for key users and ensure the continuous support of the users of our systems.
• Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.
• Work closely with the other team members in various departments.
• Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.
• Gather customer information and documentation of all interactions through a ticketing tool.
• Become one of the main contacts for new and existing customers.
• Meet deadlines of all projects.

What Skills & Experience You Should Bring

• Portuguese language proficiency is a MUST.
• Bachelor of Business Administration and/or 2+ years in customer support is desirable.
• Solid understanding of how systems interface with other applications.
• Proficient in MS Office products and navigating internet resources.
• Experience with ERP systems will be an asset.
• Fast technical comprehension.
• Excellent customer focused mentality.
• Outstanding communication and interpersonal skills.
• Self-motivated and solution-oriented team player.
• Organizational skills and initiative.
• Ability to multitask and work in a fast-paced environment.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Who are we looking for?"We're on the hunt for an enthusiastic Customer Support Specialist who thrives on tackling technical and marketing challenges for our platform's clients. Our Support team is the backbone of our company - join us and become one of the heroes"

Where? This is a remote position, allowing you to work from the comfort of your home in Brazil.

When? Upon Agreement

ABOUT THE ROLE

• As a Customer Support Specialist at ROI Hunter, you'll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels like chat and email, serving clients on the Brazilian market but also globally
• You will provide technical support regarding Meta and Google marketing issues within our platform
• Processing and discussing product feedback with our product managers, and reporting any discovered issues
• Share ideas for continuous improvement and new learnings

ABOUT YOU

• You are a self-starter who is based anywhere in Brazil and can work remotely. Our team is supporting each other, so there is a helping hand. But consider if the remote setup is the one for you
• You should be truly enthusiastic about technical support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same)
• Being fluent in English and Brazilian Portuguese is a must, together with patience and empathy are important tools for a successful Customer Support Specialist
• Some basics in Meta and/or Google Ads will be a great plus
• The job can get pretty technical so you should know the basics of SQL and Internet browser development tools
• You will be working remotely with us so we expect you already have the home office setup ready

PERKS AND BENEFITS

Meal vouchers (of BRL 35/working day)

Health Insurance plans

Education budget

30 days of paid vacation leave per year of service accrued gradually

Quarterly bonuses

…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us?

WE CARE ABOUT

AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.

LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It's all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.

OPENNESS – Questions? Assumptions? Feel free to ask & be prepared for honest answers.

EACH OTHER – You've seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.

YOUR HIRING JOURNEY WITH US:

1. Answer questionnaire when submitting your CV
2. Homework - show us mainly your learning skills in practice and a short video presentation
3. Short call with our Recruiter
4. Interview with the Recruiter, Team Leader and the Manager
5. Team meeting
6. Get the offer

WHO WE ARE

Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.

Official partner for the big players - Meta Business & Instagram and Google.

Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.

Do you like what you've seen? Apply now & let's learn more about each other

In the meantime, you can get to know us better on our Linkedin and Instagram.

Send your CV in English, please.

We're looking for a proactive and customer-focused 
Customer Support Specialist
 to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we'd love to hear from you.

What you'll do

• Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
• Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
• Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
• Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.

What we're looking for

• Based in Brazil
   and available to work full-time (5 weekdays, 45 hours).
• Strong proficiency in 
  English and Portuguese
   (spoken and written).
• A problem-solver with a positive mindset who genuinely enjoys helping people.
• Highly organized and comfortable working with distributed teams across time zones.
• Someone interested in building a long-term career in customer experience and SaaS support.

Nice to have

• Previous experience in 
  customer support or customer success
  , ideally in a SaaS or B2B environment.
• Familiarity with support tools like 
  Intercom, Zendesk, or HubSpot
  .
• Additional language skills (Spanish is a huge plus).

Why you'll love working at UserGuiding

UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We're a globally distributed team, passionate about growth and collaboration.

Here's what we offer:

• Competitive salary + performance bonuses
• 100% remote working in Brazil
• Required hardware and software provided
• Access to educational resources and career development opportunities

Recruitment process

1. Initial Interview (30 min):
    Culture and role fit.
2. Practical Task:
    Product-related exercise to evaluate problem-solving and communication.
3. Final Interview:
    Conversation with the department head.

Role Description

This is a full-time on-site role for a Customer Support Specialist based in Feira de Santana, BA. The Customer Support Specialist will be responsible for providing exceptional customer support and ensuring customer satisfaction. Key tasks include responding to customer inquiries, troubleshooting technical issues, and providing technical support. The role also involves maintaining accurate records of customer interactions and working closely with other teams to escalate and resolve issues efficiently.

Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills and Customer Satisfaction abilities
• Analytical Skills for troubleshooting and resolving issues
• Excellent written and verbal communication skills
• Ability to work effectively in a team and independently
• Experience in a similar role is a plus
• Bachelor's degree in a relevant field is preferred

A GG Poker é a maior sala de Poker online do mundo.Estamos recrutando um especialista em suporte ao cliente para nossa equipe.

Se você gosta de trabalhar com autonomia e desafios diários, este é o emprego certo para você.

Função:Regime de trabalho:Residência em Joinville;Regime de trabalho presencial: 9h diárias (1 hora p/ pausa), 5 dias por semana, inclusive nos finais de semana;Horário noturno;Principais responsabilidades:Auxiliar os players por e-mail e/ ou whatsapp com as suas dúvidas;Fornecer o melhor suporte sobre a conta e funcionalidades da app a nossos players;Suas habilidades:Experiência em funções similares de pelo menos 2 anos;Proficiência em inglês e português (escrita e falada);Experiência com ferramentas de TI - Salesforce, Asana e Slack (factor eliminatório);Foco no cliente;Capacidade de trabalhar de forma autônoma;Capacidade de trabalhar em um ambiente de ritmo acelerado;Somos uma equipe jovem e dinâmica.

Gostamos de inovar e integrar pessoas com ideias inovadoras e novas formas de pensar.Se o seu perfil corresponde ao que estamos procurando, envie-nos seu currículo: *** e conversaremos um pouco com você.

Estamos ansiosos para conhecê-lo

About SleekFlow

Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes.

You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you

At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow

Associate Level

Contract type: Contractor

Location: São Paulo, Brazil

Prior Experience in SaaS/ Software Industry is preferred

Language: Business-level fluency in English

Role

As a Customer Support Specialist at SleekFlow, you will provide direct customer support via phone, email and chat to existing customers. You will work with the sales and support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow SleekFlow to optimize the platform for customers worldwide.

Responsibilities

• Complete a comprehensive training program to prepare for responding to live customer issues.
• Handle incoming enquiries via emails, calls and chats in a professional manner.
• Use your deep SleekFlow product knowledge to resolve client-related issues.
• Communicate with Product, Sales and Marketing teams to convey client feedback and sentiments.
• Maintain a good relationship with customers.
• Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements

Skills and Qualifications

• Fluent in English & Portuguese with Spanish being useful
• Prior experience with CRM preferred
• Ability to learn, adapt and thrive quickly in a dynamic environment
• Comfortable to engage with a diverse array of customers
• Problem solving and critical thinking with detail oriented
• Strong stakeholder management and communication skills (written & verbal)
• Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
• Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel.
• Team player with the desire to try new ideas in order to achieve greater levels of success

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.