607 Empregos para Customer support - São Paulo

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Director of Technical Customer Support Focused Services will lead the LATAM team of highly experienced support teams delivering high touch services across the Palo Alto Networks security platform. These teams are focused on delivering outcome-based high touch support engagements to our largest, most strategic customers. You will collaborate with Account Teams, Engineering, NPI and Customer Success to create long-term support strategies required to successfully deliver cybersecurity support outcomes.

Your Impact

• Leadership - Manage the delivery of a global service team delivering complex, multi-product services engagements
• People Management - Set annual performance objectives for the team, ensure performance management processes are adhered to - provide continuous feedback to managers and individual contributors
• Thought Leadership - Able to inspire the team to act as their customers’ trusted technical advisor
• Build and Scale the Team - Interview, hire, train and onboard service delivery leaders consistent with our corporate values, recruiting processes and policy
• Building Strategy - Establish the services delivery strategy, partnering with the account team on the adoption process where services can help
• Strategic Thinking - Responsible for understanding our strategic client business strategy, drivers, security goals and initiatives and translating these into Palo Alto Networks service delivery plans and services opportunities
• Results Leadership - Successfully driving the team to deliver goals and objectives as planned - completes training and is able to synthesize technical information into business language including business value, outcomes and impacts on our customers’ business and security objectives - Leading the team to make progress and to deliver on commitments
• Business Development - Help position services sales with the account team by identifying incremental revenue opportunities focused on outcome-based packages and custom engagements
• Business Management - Understands how financial performance of the teams contributes to the bookings, revenue and margin on the services business
• Operations - Enhance the processes and tools for service delivery - Establish internal and external reporting cadence by monitoring and responding to key KPI’s
• Collaboration - Partner with services leaders on strategy and on the delivery model to ensure a cohesive, collaborative approach to delivery
• Technical Expertise - Ability to understand PANW solutions on a broad level and apply knowledge of the Cybersecurity industry to provide guidance to the team, collaborate with sales and other functions in the organization to provide guidance to customers so that customers successfully consume and leverage their purchased product portfolio
  
  

• 10+ years of overall experience in the cybersecurity and Technical Customer Support in a TAC environment is preferred
• 5+ years of senior leadership or managerial experience is required - This includes leading large teams, managing projects, and overseeing cybersecurity initiatives
• Customer-facing services delivery experience, preferably in a technology company
• Experience in partnering with account teams to drive successful platform adoption by applying the appropriate services and levels of support
• Understanding of how financial performance contributes to bookings, revenue, and margin in the services business
• Experience leading a growing organization
• Proven experience building excellent client relationships, leading customer-facing teams to delivery services that add value
• Strong influence and negotiation skills
• Self-motivated
• Excellent communication skills, both written and verbal, and presentation skills to build and to deliver presentations to internal audiences and customer audiences that include Sr. Executives
• Superb organizational skills - planning, directing, risk identification, risk management, risk mitigation, execution, coaching others
• "Whatever it takes" attitude and motivation to deliver on organization goals and to be invested in the development of the broader services organization and the services delivery team
• Travel requirements - 25-30%
  
  

• Seniority level Director

• Employment type Full-time

• Job function Consulting
• Industries Computer and Network Security

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Company Description

We are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Agent, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Communicate effectively with customers in their preferred language.
• Maintain high-quality standards with attention to detail and accuracy.
• Deliver exceptional customer experiences, resolving issues during the first contact.
• Clarify and resolve product or service concerns by identifying issues, explaining solutions, and ensuring follow-ups for resolution.
• Respond professionally to inquiries via Webchat, Email, and Phone.
• Escalate customer requests when necessary and ensure timely follow-up.
• Investigate customer concerns thoroughly to provide satisfactory outcomes.
• Champion and promote a “Safer Gaming” philosophy.
• Stay informed about current rules, processes, and licensing requirements.
• Collaborate with team members to achieve shared goals.
• Go above and beyond to create meaningful customer interactions.
• Participate actively in onboarding programs to enhance your skills and knowledge.

What We’re Looking For

• Fluency in English and native proficiency in Portuguese. Additional languages are a plus.
• Prior customer service experience is welcomed but not essential, as we provide comprehensive in-house training.
• Strong communication and active listening skills, with the ability to connect with diverse individuals.
• Customer-focused with adaptability to handle various personality types.
• Competence in using computers, including proficiency in touch typing.
• Resilience to perform well under pressure.
• A responsible, conscientious, and accountable approach to work.
• Flexibility to work shifts when required.

What’s in It for You?

• A welcoming and inclusive work environment.
• Competitive salary package.
• Monetary vouchers for birthdays and other special occasions.
• Engaging company activities, such as monthly lunches, team gatherings, competitions, and more.
• Opportunities for professional growth within one of the world’s leading iGaming organizations.

What It’s Like to Work at SkillOnNet

At SkillOnNet, people come first. Our global culture is grounded in a “family-oriented” ethos where every individual feels valued and supported. We prioritize providing employees with access to relevant tools, benefits, and opportunities to thrive professionally and personally.

Join us and become part of a team that’s making a difference in the world of iGaming!

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role :

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

• Exceptional communication skills, adept in various interactions.
• A keen desire to create outstanding customer experiences.
• Analytical prowess and logical problem-solving skills.
• A sense of ownership, treating each situation with responsibility and dedication.
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
• Fluency in Portuguese.
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
• Basic knowledge of SQL.

• Familiarity with programming languages, particularly Ruby | Python
• Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

• A chance to grow and learn in a supportive, dynamic environment.
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can readhere in Portuguese andhere in English.

Join Blaze, the fastest growing casino in LATAM!

Blaze.com, founded in 2019, is revolutionizing the iGaming landscape by seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players.

We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.

Responsibilities:

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions
  
  
  

• Fluent in English, knowledge in other languages is a plus.
• Native in Portuguese
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week
  
  
  

• 100% Remote work
• Paid time off

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Blaze by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

We are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Agent,you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Communicate effectively with customers in their preferred language.
• Maintain high-quality standards with attention to detail and accuracy.
• Deliver exceptional customer experiences, resolving issues during the first contact.
• Clarify and resolve product or service concerns by identifying issues, explaining solutions, and ensuring follow-ups for resolution.
• Respond professionally to inquiries via Webchat, Email, and Phone.
• Escalate customer requests when necessary and ensure timely follow-up.
• Investigate customer concerns thoroughly to provide satisfactory outcomes.
• Champion and promote a “Safer Gaming” philosophy.
• Stay informed about current rules, processes, and licensing requirements.
• Collaborate with team members to achieve shared goals.
• Go above and beyond to create meaningful customer interactions.
• Participate actively in onboarding programs to enhance your skills and knowledge.

What We’re Looking For

• Fluency in English and native proficiency in Portuguese. Additional languages are a plus.
• Prior customer service experience is welcomed but not essential, as we provide comprehensive in-house training.
• Strong communication and active listening skills, with the ability to connect with diverse individuals.
• Customer-focused with adaptability to handle various personality types.
• Competence in using computers, including proficiency in touch typing.
• Resilience to perform well under pressure.
• A responsible, conscientious, and accountable approach to work.
• Flexibility to work shifts when required.

What’s in It for You?

• A welcoming and inclusive work environment.
• Competitive salary package.
• Monetary vouchers for birthdays and other special occasions.
• Engaging company activities, such as monthly lunches, team gatherings, competitions, and more.
• Opportunities for professional growth within one of the world’s leading iGaming organizations.

What It’s Like to Work at SkillOnNet

At SkillOnNet, people come first. Our global culture is grounded in a “family-oriented” ethos where every individual feels valued and supported. We prioritize providing employees with access to relevant tools, benefits, and opportunities to thrive professionally and personally.

Join us and become part of a team that’s making a difference in the world of iGaming!

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Gambling Facilities and Casinos

Referrals increase your chances of interviewing at SkillOnNet by 2x

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VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.

Job Summary:

We are looking for a committed and proactive professional to join our customer support team. The main goal is to deliver efficient, professional service aligned with company standards through live chat, email, and phone channels.

About the Company:

VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.

Job Summary:

We are looking for a committed and proactive professional to join our customer support team. The main goal is to deliver efficient, professional service aligned with company standards through live chat, email, and phone channels.

• Handle and resolve customer inquiries efficiently, maintaining high standards of productivity and service quality.

• Assist users with technical issues, account access, financial transactions (deposits and withdrawals), game-related questions, and other related topics.

• Ensure fast response times and clear communication across all support channels.

• Use tools such as CRM systems and internal knowledge bases to accurately log interactions and provide proper guidance to customers.

• Follow operational and quality procedures, ensuring that tone, clarity, and issue resolution are aligned with brand expectations and regulatory standards.

• Operate in compliance with responsible gaming protocols and industry regulations.

• Act as the first point of contact for users, delivering empathetic, fast, and professional support.

• Identify recurring patterns in customer requests and system issues, reporting them to the appropriate internal teams.

• Actively contribute to achieving team KPIs by maintaining a strong focus on service quality and efficiency.
  
  
  

• 1 to 3 years of experience in customer support or related roles.

• Intermediate knowledge of the Microsoft Office suite (Word, Excel, Outlook).
  
  
  

• Intermediate to advanced English.

• Availability for on-site work in São Paulo – SP.

Employees follow a 5x2 schedule with alternating days off.

Join to apply for the Customer Support Executive role at RedCloud

Join to apply for the Customer Support Executive role at RedCloud

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About RedCloud

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.

About RedCloud

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.

RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.

The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

We are looking for a proactive and detail-oriented Customer Support Executive to join our growing team in Brazil. This junior-level role is ideal for someone with strong communication skills, a customer-first mindset, and prior experience using HubSpot . You will be responsible for managing inbound and outbound interactions with retailers and distributors, ensuring a smooth post-sale experience, supporting lead qualification, and driving engagement on our platform, Red101 .

Responsibilities

Lead Qualification & Management

• Qualify inbound leads based on defined criteria (location, business type, categories).
• Conduct outbound calls to assess potential and gather additional information.
• Ensure accurate lead tagging and updates in HubSpot CRM.
  
  

• Act as a liaison between retailers and distributors to ensure timely order fulfillments.
• Call all retailers with order status marked as "Shipped" to confirm delivery, including line-by-line order verification.
• Proactively escalate undelivered or problematic orders for fast resolution.
  
  

• Perform outbound calls to retailers flagged as at-risk or dormant.
• Share current promotions and encourage reactivation through win-back campaigns.
• Capture Voice of Customer (VOC) insights and log churn reasons in HubSpot.
• Educate customers on how to use the Red101 App and available features.
• Confirm Field Agent (FA) responsible for registration and validate/update contact and address details.
  
  

• Review and verify KYC submissions to ensure accuracy and compliance.
• Follow up with customers on incorrect or incomplete submissions for resubmission.
  
  

• Respond to inbound messages via Email and WhatsApp, managing tickets through HubSpot.
• Participate in outbound messaging campaigns (SMS, WhatsApp, Email) to share updates and drive engagement.
  
  

• 1–2 years of experience in customer support or inside sales, preferably in the tech, FMCG, or e-commerce sector.
• Hands-on experience with HubSpot or similar CRM tools.
• Strong communication and interpersonal skills (phone and written).
• Intermediate to advanced English – able to read, write, and participate in conversations with global teams.
• Organised, detail-oriented, and customer-obsessed.
• Ability to work independently and as part of a collaborative, fast-paced team.
• Comfortable making outbound calls and solving problems proactively.
  
  

• Familiarity with retail or distribution businesses in Brazil.
• Experience supporting mobile app users or digital onboarding processes.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at RedCloud by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About RedCloud

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.

RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.

The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

We are looking for a proactive and detail-oriented Customer Support Executive to join our growing team in Brazil. This junior-level role is ideal for someone with strong communication skills, a customer-first mindset, and prior experience using HubSpot . You will be responsible for managing inbound and outbound interactions with retailers and distributors, ensuring a smooth post-sale experience, supporting lead qualification, and driving engagement on our platform, Red101 .

• Qualify inbound leads based on defined criteria (location, business type, categories).
• Conduct outbound calls to assess potential and gather additional information.
• Ensure accurate lead tagging and updates in HubSpot CRM.

• Act as a liaison between retailers and distributors to ensure timely order fulfillments.
• Call all retailers with order status marked as "Shipped" to confirm delivery, including line-by-line order verification.
• Proactively escalate undelivered or problematic orders for fast resolution.

• Perform outbound calls to retailers flagged as at-risk or dormant.
• Share current promotions and encourage reactivation through win-back campaigns.
• Capture Voice of Customer (VOC) insights and log churn reasons in HubSpot.
• Educate customers on how to use the Red101 App and available features.
• Confirm Field Agent (FA) responsible for registration and validate/update contact and address details.

• Review and verify KYC submissions to ensure accuracy and compliance.
• Follow up with customers on incorrect or incomplete submissions for resubmission.

• Respond to inbound messages via Email and WhatsApp , managing tickets through HubSpot .
• Participate in outbound messaging campaigns (SMS, WhatsApp, Email) to share updates and drive engagement.

• 1–2 years of experience in customer support or inside sales, preferably in the tech, FMCG, or e-commerce sector.
• Hands-on experience with HubSpot or similar CRM tools.
• Strong communication and interpersonal skills (phone and written).
• Intermediate to advanced English – able to read, write, and participate in conversations with global teams.
• Organised, detail-oriented, and customer-obsessed.
• Ability to work independently and as part of a collaborative, fast-paced team.
• Comfortable making outbound calls and solving problems proactively.

• Familiarity with retail or distribution businesses in Brazil.
• Experience supporting mobile app users or digital onboarding processes.

Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!

RedCloud I We're growing!

RedCloud I Red101 App I Open Commerce

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.

Key Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Update our internal databases with information and record inquiries, comments and complaints
• Enhance customer experience by gathering customer feedback and share with our Product teams

• Proficiency in Portuguese
• Fluent in English (verbal and written)
• Experience as a customer service agent or in a similar CS position would be an asset
• Familiarity with our industry a plus
• Customer oriented approach with excellent communication and problem solving skills
• Ability to multi-task, prioritize and manage time effectively.
• Computer literate
• Flexibility to work rotating shifts 24/7
• Mode of work: 100% Onsite (Hybrid or Remote model is not flexible).

• A friendly and modern working environment
• Career opportunities within a fast-paced environment
• Competitive remuneration package
• Outstanding health care medical plan

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