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At First Line Software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. Our global team brings together technical expertise and a strong commitment to quality across industries and technologies. We work closely with our clients to deliver projects that make a real difference.

We are looking for a Senior Data Entry Specialist to support a Zendesk AI implementation project. You will play a key role in developing and validating intents and entities for our AI models by working with historical Zendesk ticket data. This position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts.

• Review bulk lists of Zendesk ticket IDs and extract relevant customer request text
• Copy and paste exact customer verbiage while preserving meaning and context
• Assist in mapping this verbiage to correct intents and entities for AI development
• Validate new tickets after AI implementation to check if correct intent/entity was triggered
• Identify and report false positives , edge cases, and model inaccuracies
• Enter QA findings into tracking tools or spreadsheets
• Support simple Excel-based reporting to track issues and highlight trends
• AI experience, especially in customer service automation or intent tagging
• Previous QA or audit experience
• Familiarity with Zendesk (especially from the agent/ticket handling side)
• High attention to detail and ability to follow structured processes
• Ability to work independently and handle repetitive tasks with consistency
• Strong project management skills to handle 34 active ticket launches at once
• Good communication with internal teams to support model improvement
• Experience using Jira to track progress and QA findings
• Must be located in the Eastern or Central time zone

• Our modern stack projects are the right mix of exciting and challenging
• Gain access to our diverse range of training programs, courses, and certifications
• Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours
• Enhance your language skills with our corporate English classes
• Work from anywhere and explore the world with our Workation program

Your HR interview

It's time to show what you can do best!

Demonstrating expertise to our future partners

Have any questions? Fill out the form and our team will be in touch!

Have any questions? Fill out the form and our team will be in touch!

Estamos em busca de um(a) Assistente de Digitação de Dados detalhista e comprometido(a) para integrar nossa equipe. Essa pessoa será responsável por inserir e manter dados com precisão em nossos sistemas, garantindo a qualidade das informações utilizadas em auditorias e processos internos.

• Realizar a entrada de dados a partir de visualizações.
• Garantir a precisão e integridade das informações inseridas no sistema.
• Cumprir os padrões de produtividade e qualidade estabelecidos pela empresa.
• Colaborar com a equipe para manter os arquivos e registros atualizados.
• Identificar e reportar inconsistências ou erros nos dados.

• Ensino Médio completo.
• Experiência prévia com entrada de dados ou atividades administrativas.
• Atenção aos detalhes e foco em qualidade.
• Boa digitação e familiaridade com ferramentas de informática.

• Experiência anterior em ambientes regulados ou com auditorias.
• Capacidade de trabalhar com prazos e metas de produtividade.
• Proatividade e organização.

A IQVIA está empenhada em adotar um ambiente de trabalho diverso e inclusivo. Nosso objetivo é atrair e reter as melhores pessoas, independentemente de gênero, raça, estado civil, origem étnica, nacionalidade, idade, deficiência, orientação sexual, identidade de gênero ou qualquer outra característica. Junte-se a nós!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

Ortho continues to provide patients with new technologies and innovative procedures designed to make state-of-the-art treatments readily available while maximizing outcomes.

The Role

You will be responsible for :

• Handling data entry tasks and collating and updating information in to the system.
• Assisting in filing and scanning of documents.
• Providing ad hoc administrative support to the team as required.
• Defining, developing and maintaining reports to support decision making.
• Processing & Interpreting data to get actionable insights.
• Working closely with business users to understand their data analysis needs/requirements.

Ideal Profile

• You possess a degree in Computer Science, Applied Mathematics, Engineering or related field.
• You have at least 1 year experience, ideally within a Data Analyst or Data Entry role.
• You have good computer skills ( MS Word, Excel, Powerpoint).
• You are organised and have good interpersonal skills.
• You have good presentation and communication skills and the ability to present you findings clearly and accessibly in the form of reports and presentations to senior colleagues.
• You have working knowledge of Data Entry and Data Processing
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders

What's on Offer?

• Join a market leader within Hospital / Health Care / Healthtech
• Opening within a company with a solid track record of success
• Opportunity to make a positive impact

Seeking a detail-oriented Remote Data Entry Clerk to manage accurate data entry, updates, and maintenance in databases and systems. The role involves working independently to ensure data integrity and accessibility for team members and clients.

• Enter, review, and verify data for accuracy and completeness.
• Update and retrieve database information as needed.
• Perform regular backups and organize files for easy access.
• Address discrepancies and maintain data confidentiality.

• Proven data entry experience with excellent typing speed and accuracy.
• Proficiency in data entry software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; advanced data management knowledge is a plus.

• Experience with remote work tools and familiarity with data protection practices.

• Pay: $18–$24 per hour.
• Flexible hours and remote work.
• Professional growth opportunities and access to modern tools.
• Collaborative and supportive team environment.

This role is perfect for candidates who thrive in a structured, independent work setting and have a keen eye for accuracy.

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Retrieved from the description.

$12,000.00/yr - $18,000.00/yr

Job Requirements

Job Title: Data Entry Operator

Company Name: Cosmo Carrying

Location: Hyderabad, Telangana

Salary: ₹12,000 - ₹8,000 a month

Employment Type: Full-time, Regular / Permanent

Job Description

Are you a detail-oriented individual with excellent typing skills? Cosmo Carrying is seeking a dedicated Data Entry Operator to join our team in Hyderabad, Telangana. As a Data Entry Operator, you will play a crucial role in accurately entering and managing data, contributing to the smooth functioning of our operations.

FAQs

1Q: What is the job location for this position?

A: The job is located in Hyderabad, Telangana, with our esteemed company, Cosmo Carrying

2Q: What salary range is offered for Data Entry Operators?

A: The salary for this position is ,000 to ,000 per month, based on the candidate's experience and qualifications.

3Q: Is prior experience required for this role?

A: While prior experience as a Data Entry Operator is a plus, we welcome individuals with fast typing skills and attention to detail.

4Q: What are the primary responsibilities of the Data Entry Operator role?

A: As a Data Entry Operator, your main responsibilities include entering and managing data accurately, maintaining records and files, and ensuring data security.

5Q: Are there any specific skills required for this position?

A: The ideal candidate should have fast typing skills, proficiency in data entry software and MS Office, and excellent time management and organizational skills.

• Seniority level Entry level

• Employment type Full-time

• Job function Administrative
• Industries Technology, Information and Internet

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