8 Empregos para Uber - Brasil

Overview

As an Associate Program Manager within the Delivery LatAm Customer Support team , you'll take ownership of strategic initiatives that aim to reduce customer defects and improve financial efficiency across our support ecosystem. You'll bridge the gap between data and execution - analyzing key friction points, prioritizing opportunities, and driving projects with measurable impact. This role requires a strong balance of business thinking and analytical depth. You'll collaborate with cross-functional teams (Product, Ops, CommOps), lead root cause investigations, and ensure that insights translate into scalable, long-term improvements. If you're passionate about solving complex problems, influencing through data, and making a direct impact on customer outcomes, this role is for you.

• Lead the analysis and execution of initiatives to reduce Defect Rate (DR) across top issue categories in the region
• Partner with CommOps, Product and Ops teams to implement scalable solutions with the focus on financial efficiency and operational impact
• Translate analytical insights into executive-ready narratives that drive decision-making at the regional level
• Connect the dots across datasets and teams to identify friction points and deliver improvements to the customer journey
• Own and communicate project timelines, risks, and results to both regional and global stakeholders
• Build and iterate prioritization frameworks and operational tools to support the team's decision-making

• 3+ years of experience in program/project management, strategy, or analytics
• SQL capabilities and fluency in data-driven storytelling
• Demonstrated experience managing cross-functional initiatives
• Strong communication and stakeholder management skills
• Ability to prioritize in fast-paced, ambiguous environments

• Experience in support, marketplace operations, or customer experience

Join to apply for the Progam Manager - CX (Uber Direct) role at Uber

Join to apply for the Progam Manager - CX (Uber Direct) role at Uber

About The Role

At Uber, delivering world-class customer support is a key part of our user experience. To achieve this, we need program managers who can support critical transformation efforts, contribute to strategic initiatives, and work closely with cross-functional teams to deliver meaningful change.

About The Role

At Uber, delivering world-class customer support is a key part of our user experience. To achieve this, we need program managers who can support critical transformation efforts, contribute to strategic initiatives, and work closely with cross-functional teams to deliver meaningful change.

As a CX Program Manager , you will help drive the execution of customer support strategies, support cross-functional collaboration, and lead projects that improve how we serve users. You'll partner with regional and global teams to bring the customer voice into decision-making, optimize our operations, and scale impactful initiatives across the region.

This is a unique opportunity to grow in a dynamic environment, develop your leadership skills, and help shape the future of customer support at Uber.

What You'll Do

• Execute CX Strategy: Lead the execution of comprehensive customer experience strategies that align with business objectives, focusing on enhancing user satisfaction, loyalty, and long-term growth. Drive alignment across regional and global teams to ensure consistent, high-quality experiences at scale.
• Drive Operational Excellence: Oversee the operational management of customer experience programs. Drive efficiency initiatives, cost management, and process improvements to maximize impact and resource utilization.
• Lead Cross-Functional collaboration: Foster strong partnerships with key departments (e.g., Ops, Product, Tech, Business, Global teams) to align on customer experience initiatives. Act as a strategic liaison to ensure seamless execution and cross-departmental synergies in delivering customer-focused outcomes.
• Champion Customer-Centric strategy across the Organization: Advocate for customer-centric initiatives within strategic discussions, ensuring that customer needs and feedback are central to decision-making.
• Leverage Data to Inform Strategy & Operational Decisions: Utilize data and analytics to measure the effectiveness of CX strategies and operational performance. Provide actionable insights to refine and adapt strategies, identify opportunities for operational improvements, and support business growth.
• Monitor Program Performance & Report on Results: Regularly assess program performance against KPIs and business objectives. Provide senior leadership with insights on progress, challenges, and opportunities, ensuring timely adjustments to keep programs on track.
• Align Global and Regional Teams for Scalability: Ensure alignment between global and regional teams to scale customer experience operations efficiently. Support localization efforts where necessary while maintaining a consistent experience across markets.
  
  

• Program Management expertise: 5+ years of experience leading complex, cross-functional programs with a proven track record of flawless execution and delivering meaningful business outcomes.
• Product Development leadership: Demonstrated success in driving product development initiatives from concept through launch. Deep understanding of the product lifecycle, strong collaboration with Tech teams, and hands-on experience with agile methodologies.
• Stakeholder Management: Skilled in influencing and aligning cross-functional teams. Strong ability to navigate organizational dynamics to build consensus and drive shared goals.
• Strategic Thinking & Problem Solving: Proven ability to think strategically and solve complex challenges. Skilled at developing actionable strategies that support both short-term execution and long-term growth, with a focus on operational efficiency and adaptability in fast-changing environments.
• Digital Customer Experience: In-depth knowledge of omnichannel experience design and optimization-including chat, email, phone, social, in-app messaging, and other digital platforms-to enhance the end-to-end customer journey.
• Data-Driven Decision Making: Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies. Experienced in using dashboards, reporting tools, and customer data platforms to drive performance.
• Voice of the Customer (VoC) Programs: Experienced in designing and scaling VoC programs to systematically capture, analyze, and act on customer feedback across all touchpoints-closing the loop between insight and action.
• Customer-Centric mindset: Deeply committed to delivering world-class customer experiences and embedding customer-centric thinking into team culture and strategic decision-making. Advocates for the customer at every level of the organization.
• Well developed communication: Skilled in crafting and delivering clear, compelling communications-across presentations, written content, and everyday interactions-to effectively inspire, inform, and align stakeholders at all levels. Adept at tailoring messages to diverse audiences to drive clarity, engagement, and action.
• Multilingual Fluency: Fluent in English and Spanish; working proficiency in Portuguese is a plus.
• Location Requirement: Must be available to work onsite at our Mexico or Sao Paulo office.
  
  

• Experience in Tech or High-Growth Environments: Background in fast-paced tech companies (e.g., Amazon, Meta, Uber, DiDi, etc.) where customer-centricity, operational excellence, and agility are critical. Experience navigating complex organizational structures and delivering results at scale.
• SQL & Data Literacy: Working knowledge of SQL and data analysis tools to independently query, analyze, and visualize customer data. Ability to partner effectively with Data/BI teams to inform decision-making and uncover insights.
• Agile Program Management: Solid understanding of Agile principles and experience working within Agile or hybrid environments. Comfortable collaborating with Product and Engineering teams using frameworks like Scrum or SAFe.
• Global or Cross-Cultural Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries Internet Marketplace Platforms

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About The Role

Are you ready to work in a world-class sales team inside one of the leading tech organizations in the world? At Uber for Business (U4B) we are customer-obsessed, act like owners, make big ambitious bets and invest in our team so people can go from good to great, and from great to outstanding. We are searching for a highly motivated Account Executive, who thrives in a team environment and is a natural day-to-day doer. Our B2B suite of products has considerably grown in recent years, so we're looking for a highly focused account executive who can prospect, pitch, close and implement our solution to SMB companies. We offer you the possibility to be part of the next growth engine for Uber and truly grow inside this outstanding team, full of incredible people who will, for sure, make this journey a remarkable professional and personal experience.

This is a hybrid role - our team collaborates in-person out of our incredible office in Buenos Aires 3 days/week. We encourage our employees to work from our office on additional days if they desire so.

• Pitch, sell and negotiate the newest product in the U4B portfolio to diverse decision makers inside SMB companies in every industry for Argentina
• Prospect new leads and opportunities to build and maintain a strong pipeline.
• Hit bi-annual and quarter targets (quota carrying role).
• Construct, forecast, and run your sales pipeline via Salesforce CRM.
• Develop your sales skills: Probe for objections, remove obstacles, and eliminate barriers to gain commitment with customers.
• Work with a unique multifunctional team inside one of our most important lines of business.
• Contribute on building and developing a new U4B product launch in the region.
• Participate in periodic team reviews and updates on business progress, best practice sharing etc.
• Create documents like process playbooks, performance trackers etc. to help the team scale efficiently.

• 2+ years of B2B experience, with at least 1 years in an Account Executive role or equivalent. SaaS experience is a plus.
• Bachelor's degree in business administration or related field
• Proficiency in English
• Excellent verbal and written communication skills
• Proven track record of growing a customer base and exceeding revenue targets and company goals
• Self-starter, comfortable working autonomously with high volume and under pressure typical of SMB sales
• Proficiency in pipeline management, sales techniques, prioritization, and setting clear expectations
• Proficiency in leveraging data-driven insights to refine sales strategies
• To be driven and passionate about a fast-paced team environment, working with high pressure and high expectations
• Resilience, adaptability, proactivity, taking care of ambiguity, and a can-do attitude
• Creativity, organization and process-orientation to simultaneously handle hundreds of prospects

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form (

• Not Applicable

• Full-time

• Sales and Business Development
• Industries
• Internet Marketplace Platforms

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About the Role

The Uber for Business (U4B) Analytics and Insights team supports the business by delivering data driven solutions that guide strategic decisions across sales, operations, and growth initiatives. We develop impactful dashboards, monitor key KPIs, and build machine learning models such as regression models to estimate Full Potential and share of wallet, that help scale insights and streamline decision making processes. As part of the team, the candidate would directly contribute to the business by applying advanced analytics, ML models, and AI to uncover deeper insights and enable scalable, tech-forward solutions.

What you'll do:

1. Experience deploying and operationalizing ML models: Including model monitoring, performance tuning, and integration into business workflows (e.g., via Flask, MLflow, or cloud services)
2. Advanced statistical knowledge: with expertise in techniques like multivariate regression, time series analysis, and A/B testing to drive data-backed strategy.
3. Strong business acumen: Ability to translate complex analytical findings into strategic recommendations, especially in sales performance and market share contexts.
4. Cloud platform experience (GCP, AWS, or Azure): Particularly working with data warehouses like BigQuery or Snowflake to scale data processing and model training.

What you'll need:

1. A minimum of 4-5 years of experience in a similar role (e.g. BI Analyst, BI Engineer, Data Scientist, Data engineer, Data Analyst, Business Intelligence Engineer, etc.)
2. Strong proficiency in SQL and Python: Hands-on experience in data manipulation, KPI tracking, and building scalable data workflows.
3. Experience developing machine learning models: Regression models used for business forecasting, share of wallet estimation, and opportunity sizing.
4. Proven ability to build and maintain dashboards and reports: Support cross-functional stakeholders with clear, actionable insights through Tableau
5. Build and maintain dashboards and reports to track key business and sales KPIs, ensuring data accuracy and timely delivery.
6. Develop, test, and maintain machine learning models (e.g., regression models) to estimate Full Potential and share of wallet.
7. Partner with cross-functional teams (e.g., Sales, Strategy, Operations) to translate business questions into analytical projects.
8. Automate data pipelines and reporting workflows to improve efficiency and scalability using SQL, Python, and cloud tools.
9. Analyze trends, identify growth opportunities, and present actionable insights to stakeholders to support strategic decision-making.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

Overview

Join to apply for the Associate SMB Sales Manager, Uber for Business role at Uber .

About The Role: We’re looking for a leader with proven sales and people management experience, with a highly motivated, self-starter and engaging personality, who is passionate about coaching and building a high-performing sales team.

The Associate SMB Sales Manager will report to the Head of SMB Sales and will be a hands-on leader focused on acquiring new customers at scale and being responsible for the team's activities and results - from cold outreach to launch deals. This is a hybrid role - our team collaborates in-person out of our office in São Paulo 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.

• Hire, coach, and motivate sales professionals, providing leadership and support
• Drive revenue growth by guiding Account Executives through prospecting, qualifying, and closing new business opportunities
• Manage the team to meet sales targets, with high weekly productivity expectations
• Analyze sales data from multiple sources, monitor performance metrics, and communicate findings to the team and the leadership
• Optimize sales operations by streamlining workflows and addressing bottlenecks
• Identify product and process improvement opportunities, and recommend strategic enhancements
• Identify and implement process improvements, driving strategic enhancements to optimize efficiency and impact
• Gather and provide feedback on product features to influence the roadmap

• 5+ years of B2B sales experience, ideally in SaaS and/or leading sales teams
• Proven success in expanding customer base and consistently exceeding revenue targets and company goals
• Strong analytical and coaching skills, leveraging data-driven insights to guide the sales process and develop account executives
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs, influencing and leveraging internal cross-functional partners
• Proven performance management skills, with experience in weekly performance reviews and making fast corrective actions

• Have a competitive edge and thrive in a fast-paced team environment
• Ability to problem-solve, show resilience and positivity, adapt, and grow in a fast-paced environment
• Extremely proactive and upbeat with strong organizational and planning skills

• Mid-Senior level

• Full-time

• Sales and Business Development

• Internet Marketplace Platforms

Mid-Market Growth Account Executive, Uber for Business

About The Role

The Uber for Business team is looking for a sharp, highly motivated individual to join our team! As a Growth Account Executive, you will be responsible for driving revenue growth and operational and commercial excellence with our existing customers between 500 and 5,000 employees.

As a Growth Account Executive, you will work closely with current customers to understand their unique challenges and goals, acting as a consultative partner on the Uber for Business platform to demonstrate how Uber for Business can help them meet their objectives. You will own the relationship and growth strategy by identifying upsell and cross-sell opportunities, negotiating deals that are mutually beneficial, and getting commitment from senior decision-makers. You will succeed by partnering with our implementation team to launch new products, use cases, or expansions with the ultimate goal of growing revenue and driving product adoption.

This is a hybrid role - our team collaborates in-person in our office in Sao Paulo 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.

What The Candidate Will Do

• Develop a comprehensive view of the client that includes their business priorities, competitive edge in the marketplace, industry trends, and key strategic partner relationships.
• Grow and retain a book of business and proactively identify expansion opportunities to drive growth across multiple lines of business, products, and services for customers to exceed revenue goals. (Increase adoption and usage of our current programs, expand to new offices or departments, or cross-sell new product offerings)
• Negotiate contract renewals, amendments, and expansions by collaborating with cross-functional teams and owning the discussion with the client.
• Build, enhance, and implement long-term client relationships and communication at the C-level, with executives, key decision-makers, and influencers. Ensure our partners have an exceptional experience with Uber for Business.
• Conduct monthly or quarterly business reviews to illustrate the adoption of our platform and drive the conversation towards opportunities to expand the partnership and spend with Uber.
• Continuously assess customers' evolving needs and aligning Uber for Business's value proposition.

Basic Qualifications

• Minimum of 3 years of B2B experience in a quota carrying role as an Account Manager or Account Executive with a focus on growing revenue from accounts with existing revenue
• Experience selling in the Mid-Market space (500-5,000 employees)
• Demonstrated success of hitting sales quotas based on revenue growth
• Building and completing territory and account plans
• Great English Proficiency
• Strategical thinking

Senior Strategic Operations Associate (Self-Serve), Uber for Business

Join to apply for the Senior Strategic Operations Associate (Self-Serve), Uber for Business role at Uber.

About The Team

Uber for Business brings the power of Uber to organizations, their employees and customers. While we already serve 170k global organizations, including ~70% of the Fortune 500, we are continuing to invest to win the business segment. Our core offerings include rides, meals and delivery solutions. Whether we're feeding employees working in a hybrid office environment or facilitating ground transportation when employees travel for business, there are numerous opportunities to help our clients support their employees, customers and overall business objectives with Uber for Business.

We're looking for a Senior Strategic Operations Associate to help us scale Uber for Business, one of the most exciting and fastest growing business units at Uber. The role is focused on growing Uber for Business's self-service channel in non-US markets; it will require strong cross-functional partnership to continuously align strategic vision and fearlessly drive execution.

In this role, you will own and execute high-impact projects and initiatives that will drive growth for Uber for Business across multiple markets. You will partner with your cross-functional counterparts to deliver elevated experiences to business customers and their employees.

• Program management - Manage the execution of a strategic program in partnership with cross-functional partners (Product, Marketing, Support, Sales operations, etc.)
• Analytics - Use your analytical skills to drive strategy and business insights
• Build and maintain reporting to track progress across a variety of top line and operational metrics
• Communicate findings and insights to diverse audiences including Uber for Business leadership and cross functional teams in Monthly Business Reviews or other forums
• Growth strategy and launch - Partner with the Global teams in Ops, Marketing, Product, and Support to define and launch new growth initiatives for key international markets.
• Market intelligence - Monitor macro and competitive trends in key markets, and develop recommendations for how to respond - through commercial levers, product innovation, etc.
• Be a subject matter expert - Become an expert on the Uber for Business self-serve product, and leverage your expertise to shape the agenda for growth in top international markets.

• 4+ years of experience in project/program management, operations, or related field
• Experienced SQL user or similar query language
• Bachelor's degree
• English proficiency is a must. Excellent presentation and communication skills, with experience managing meetings and presentations with senior leaders
• Analytical thinker, with experience using data to drive business decisions
• Strong business acumen, with experience evaluating a line of business and understanding how to drive commercial growth
• Strong organization and project management skills, including ability to prioritize and lead multiple projects and processes simultaneously
• Skilled in synthesizing information quickly to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires
• Experience building deep relationships with cross-functional stakeholders, anticipating their concerns and successfully advocating for your priorities
• Comfort addressing ambiguity, for example, shifting priorities or unfamiliar problems
• An ability to identify new sales use cases, playbook findings, and share out with regional teams to gain adoption and accelerate growth
• B2B Experience is an asset, but not required

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Internet Marketplace Platforms