32.032 Empregos para Thoughtworks - Brasil

Job Description

• Very good communication and interpersonal relation skills in an international environment,
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
• Up to 2 years work experience in an Enterprise application support environment would be a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts is required.
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
• Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
• Log tickets based on end user requests to resolve queries within SLA.
• Perform initial investigations to identify origins of issues.
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.

Qualifications

Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.

Experience working with customers from European region would be a plus.

Additional Information

Working hours: Monday to Friday - 09:00 to 18:00. Hybrid Work.

Be available 1 weekend per month, as there will be a rotation schedule.

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Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

• Very good communication and interpersonal relation skills in an international environment,
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
• Up to 6 years work experience in an Enterprise application support environment would be a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts is required.
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
• Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
• Build, maintain and communicate weekly & Monthly statistics to management.
• Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
• A chance to become part of a highly motivated international team of professionals.

Qualifications

• BE/MCA or any other equivalent degree with required experience
• Experience between 4 years to 6 years.
• Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
• Experience working with customers from European region would be a plus.

Additional Information

Working hours:

Monday to Friday - 8:00 to 17:00 Hybrid Work

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Overview

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

The group's key figures are approximately: Turnover of 6.5 billion euros, more than 940 laboratories in 62 countries and around 62,000 employees.

Responsibilities

• Very good communication and interpersonal relation skills in an international environment
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail)
• Up to 2 years work experience in an Enterprise application support environment would be a plus
• Exposure working in IIS hosted web application is preferred
• Good understanding of Windows Server & MS SQL Server concepts is required
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus
• Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets
• Log tickets based on end user requests to resolve queries within SLA
• Perform initial investigations to identify origins of issues
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA

Qualifications

• Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage
• Experience working with customers from European region would be a plus

Additional Information

Working hours: Monday to Friday - 09:00 to 18:00 Hybrid Work

Be available 1 weekend per month, as there will be a rotation schedule.

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Analyst
• Industries: IT Services and IT Consulting

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Senior Architect IT Solutions, ServiceNow

Join to apply for the Senior Architect IT Solutions, ServiceNow role at Edwards Lifesciences

Senior Architect IT Solutions, ServiceNow

1 week ago Be among the first 25 applicants

Join to apply for the Senior Architect IT Solutions, ServiceNow role at Edwards Lifesciences

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

The Architect establishes and maintains enterprise and/or domain-level architecture through planning, design, execution, and operation. This includes developing and implementing the standards and practices necessary to realize and sustain the application technology stack in alignment with architectural plans. The Architect also provides expert consultation to inform both strategic and tactical technology decisions—covering areas such as web and app servers, performance tuning, backup/recovery, and high availability of application clusters. The overarching goal is to cultivate a scalable, extensible, interoperable, and adaptable IT ecosystem that aligns with the organization’s strategic goals and objectives.

We are seeking a highly skilled and experienced Senior Architect to lead our ServiceNow platform. This role will provide technical leadership, own and enforce technical governance to ensure adherence to best practices, collaborate with a dynamic team, engage with stakeholders, and oversee program management to ensure the successful delivery and continuous improvement of our ServiceNow solutions.

How you'll make an impact:

• Provide SNOW expert knowledge in Platform Strategy & Architecture, Governance Framework & Policy Enforcement, Solution Design & Quality Assurance, Stakeholder Collaboration & Enablement, Platform Performance, Security & Risk Management
• Translate business requirements into system qualities that lead to repeatable and executable design strategies and patterns for tactical projects / initiatives in collaboration with project teams
• Identify and define the opportunities for integration, selecting the tools, specifying the shared data & code resources, defining the interfaces and data-flows, and monitoring the success of the integration for tactical projects / initiatives
• Develop, institute, and maintain the IT design methodology, development process methodology, technology standards, and best practices.
• Provide oversight to ensure compliance with architectural standards and practices through all aspects of planning, execution, and operation.
• Lead the evaluation of new technology targeted for possible integration into the existing IT environment.
• Develop, institute, and maintain the design and metadata repository for integrating all aspects of established architectural models.
• Survey external emerging developments, and evangelize new technologies, standards and methodologies.
• Provide expert guidance on tactical projects/initiatives
• Provide training, coaching and knowledge transfer to team members on more complex tasks
• General and administrative tasks
  
  

What you'll need (required):

• Bachelor's degree in computer science, Information Systems, Natural Sciences & Mathematics or a related discipline
• 10 years of experience in IT Required
• Preferred 2 years of experience demonstrably solid performance in an architect role working with cross-functional teams (within IT and/or within the business) on enterprise-level or complex/novel system implementations
• Preferred 2 years of relevant industry experience (e.g. medical device, pharmaceuticals, etc.) or in highly regulated environments Preferred
  
  

What else we look for:

• Proficient in English
• ServiceNow certifications (ServiceNow Architect, ServiceNow Application Developer, Implementation Specialist)
• Strong interpersonal and leadership skills
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives and communicate to various levels of audience or to explain complex or technical matters in a manner suitable for non-technical audiences
• Recognized as an expert in own area within the organization
• Expert knowledge in at least discipline (e.g. Analysis, Design, Development, QA/QC, etc.)
• Broad and deep technical knowledge – expertise in multiple aspects including hardware, software, applications, and systems engineering and QA/testing
• Expert in developing detailed architecture models, design, executable plans and documentation
• Expertise in conducting RFPs, vendor assessments, and contract reviews
• Knowledge of financial modeling and planning as it pertains to IT investment
• Knowledge of best practices related to IT governance, operations, and administration
• Strict attention to detail
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to manage competing priorities in a fast paced environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Design, Art/Creative, and Information Technology
• Industries Medical Equipment Manufacturing

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Senior Architect IT Solutions, ServiceNow

Join to apply for the Senior Architect IT Solutions, ServiceNow role at Edwards Lifesciences.

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

Responsibilities

• The Architect establishes and maintains enterprise and/or domain-level architecture through planning, design, execution, and operation. Develop and implement standards and practices to realize and sustain the application technology stack in alignment with architectural plans. Provide expert consultation to inform strategic and tactical technology decisions (web and app servers, performance tuning, backup/recovery, high availability of application clusters). Cultivate a scalable, extensible, interoperable, and adaptable IT ecosystem aligned with the organization’s goals.
• Lead the ServiceNow platform by providing technical leadership, owning and enforcing technical governance, collaborating with a dynamic team, engaging with stakeholders, and overseeing program management to ensure successful delivery and continuous improvement of ServiceNow solutions.
• Translate business requirements into system qualities that yield repeatable design strategies and patterns for tactical projects in collaboration with project teams.
• Identify and define integration opportunities, select tools, specify shared data and code resources, define interfaces and data flows, and monitor integration success for tactical projects.
• Develop, institute, and maintain IT design methodology, development process methodology, technology standards, and best practices.
• Provide oversight to ensure compliance with architectural standards and practices across planning, execution, and operation.
• Lead the evaluation of new technology for potential integration into the existing IT environment.
• Develop, institute, and maintain the design and metadata repository for integrating architectural models.
• Survey external developments and evangelize new technologies, standards, and methodologies.
• Provide expert guidance on tactical projects/initiatives and provide training, coaching, and knowledge transfer to team members.
• General and administrative tasks as needed.

What you'll need (required)

• Bachelor’s degree in computer science, Information Systems, Natural Sciences & Mathematics or a related discipline
• 10 years of experience in IT

What else we look for

• ServiceNow certifications (ServiceNow Architect, ServiceNow Application Developer, Implementation Specialist)
• Proficient in English; strong interpersonal and leadership skills
• Excellent documentation and communication skills and ability to explain complex topics to both technical and non-technical audiences
• Experience developing detailed architecture models, design, executable plans and documentation
• Experience with RFPs, vendor assessments, and contract reviews
• Knowledge of IT governance, operations, and administration
• Ability to manage competing priorities in a fast-paced environment

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Medical Equipment Manufacturing

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Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
The Architect establishes and maintains enterprise and/or domain-level architecture through planning, design, execution, and operation. This includes developing and implementing the standards and practices necessary to realize and sustain the application technology stack in alignment with architectural plans. The Architect also provides expert consultation to inform both strategic and tactical technology decisions-covering areas such as web and app servers, performance tuning, backup/recovery, and high availability of application clusters. The overarching goal is to cultivate a scalable, extensible, interoperable, and adaptable IT ecosystem that aligns with the organization's strategic goals and objectives.
We are seeking a highly skilled and experienced Senior Architect to lead our ServiceNow platform. This role will provide technical leadership, own and enforce technical governance to ensure adherence to best practices, collaborate with a dynamic team, engage with stakeholders, and oversee program management to ensure the successful delivery and continuous improvement of our ServiceNow solutions.
**How you'll make an impact:**
- Provide SNOW expert knowledge in Platform Strategy & Architecture, Governance Framework & Policy Enforcement, Solution Design & Quality Assurance, Stakeholder Collaboration & Enablement, Platform Performance, Security & Risk Management
- Translate business requirements into system qualities that lead to repeatable and executable design strategies and patterns for tactical projects / initiatives in collaboration with project teams
- Identify and define the opportunities for integration, selecting the tools, specifying the shared data & code resources, defining the interfaces and data-flows, and monitoring the success of the integration for tactical projects / initiatives
- Develop, institute, and maintain the IT design methodology, development process methodology, technology standards, and best practices.
- Provide oversight to ensure compliance with architectural standards and practices through all aspects of planning, execution, and operation.
- Lead the evaluation of new technology targeted for possible integration into the existing IT environment.
- Develop, institute, and maintain the design and metadata repository for integrating all aspects of established architectural models.
- Survey external emerging developments, and evangelize new technologies, standards and methodologies.
- Provide expert guidance on tactical projects/initiatives
- Provide training, coaching and knowledge transfer to team members on more complex tasks
- General and administrative tasks
**What you'll need (required):**
- Bachelor's degree in computer science, Information Systems, Natural Sciences & Mathematics or a related discipline
- 10 years of experience in IT Required
- Preferred 2 years of experience demonstrably solid performance in an architect role working with cross-functional teams (within IT and/or within the business) on enterprise-level or complex/novel system implementations
- Preferred 2 years of relevant industry experience (e.g. medical device, pharmaceuticals, etc.) or in highly regulated environments Preferred
**What else we look for:**
- Proficient in English
- ServiceNow certifications (ServiceNow Architect, ServiceNow Application Developer, Implementation Specialist)
- Strong interpersonal and leadership skills
- Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives and communicate to various levels of audience or to explain complex or technical matters in a manner suitable for non-technical audiences
- Recognized as an expert in own area within the organization
- Expert knowledge in at least discipline (e.g. Analysis, Design, Development, QA/QC, etc.)
- Broad and deep technical knowledge - expertise in multiple aspects including hardware, software, applications, and systems engineering and QA/testing
- Expert in developing detailed architecture models, design, executable plans and documentation
- Expertise in conducting RFPs, vendor assessments, and contract reviews
- Knowledge of financial modeling and planning as it pertains to IT investment
- Knowledge of best practices related to IT governance, operations, and administration
- Strict attention to detail
- Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
- Ability to manage competing priorities in a fast paced environment
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
The Architect establishes and maintains enterprise and/or domain-level architecture through planning, design, execution, and operation. This includes developing and implementing the standards and practices necessary to realize and sustain the application technology stack in alignment with architectural plans. The Architect also provides expert consultation to inform both strategic and tactical technology decisions-covering areas such as web and app servers, performance tuning, backup/recovery, and high availability of application clusters. The overarching goal is to cultivate a scalable, extensible, interoperable, and adaptable IT ecosystem that aligns with the organization's strategic goals and objectives.
We are seeking a highly skilled and experienced Senior Architect to lead our ServiceNow platform. This role will provide technical leadership, own and enforce technical governance to ensure adherence to best practices, collaborate with a dynamic team, engage with stakeholders, and oversee program management to ensure the successful delivery and continuous improvement of our ServiceNow solutions.
**How you'll make an impact:**
- Provide SNOW expert knowledge in Platform Strategy & Architecture, Governance Framework & Policy Enforcement, Solution Design & Quality Assurance, Stakeholder Collaboration & Enablement, Platform Performance, Security & Risk Management
- Translate business requirements into system qualities that lead to repeatable and executable design strategies and patterns for tactical projects / initiatives in collaboration with project teams
- Identify and define the opportunities for integration, selecting the tools, specifying the shared data & code resources, defining the interfaces and data-flows, and monitoring the success of the integration for tactical projects / initiatives
- Develop, institute, and maintain the IT design methodology, development process methodology, technology standards, and best practices.
- Provide oversight to ensure compliance with architectural standards and practices through all aspects of planning, execution, and operation.
- Lead the evaluation of new technology targeted for possible integration into the existing IT environment.
- Develop, institute, and maintain the design and metadata repository for integrating all aspects of established architectural models.
- Survey external emerging developments, and evangelize new technologies, standards and methodologies.
- Provide expert guidance on tactical projects/initiatives
- Provide training, coaching and knowledge transfer to team members on more complex tasks
- General and administrative tasks
**What you'll need (required):**
- Bachelor's degree in computer science, Information Systems, Natural Sciences & Mathematics or a related discipline
- 10 years of experience in IT Required
- Preferred 2 years of experience demonstrably solid performance in an architect role working with cross-functional teams (within IT and/or within the business) on enterprise-level or complex/novel system implementations
- Preferred 2 years of relevant industry experience (e.g. medical device, pharmaceuticals, etc.) or in highly regulated environments Preferred
**What else we look for:**
- Proficient in English
- ServiceNow certifications (ServiceNow Architect, ServiceNow Application Developer, Implementation Specialist)
- Strong interpersonal and leadership skills
- Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives and communicate to various levels of audience or to explain complex or technical matters in a manner suitable for non-technical audiences
- Recognized as an expert in own area within the organization
- Expert knowledge in at least discipline (e.g. Analysis, Design, Development, QA/QC, etc.)
- Broad and deep technical knowledge - expertise in multiple aspects including hardware, software, applications, and systems engineering and QA/testing
- Expert in developing detailed architecture models, design, executable plans and documentation
- Expertise in conducting RFPs, vendor assessments, and contract reviews
- Knowledge of financial modeling and planning as it pertains to IT investment
- Knowledge of best practices related to IT governance, operations, and administration
- Strict attention to detail
- Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
- Ability to manage competing priorities in a fast paced environment
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Overview

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

The group's key figures are approximately: Turnover of 6.5 billion euros, more than 940 laboratories in 62 countries and around 62,000 employees.

Responsibilities

SUMMARY OF POSITION AND OBJECTIVES:

The Release Manager role will be responsible for deploying builds across the environment, on-boarding new environment , Handling transversal projects and create release management related document and share release plan with the stakeholders

• Manage risks and resolves issues that affect release scope, schedule and quality
• Facilitate release activities across all releases, mainly with ensuring quality, timely deployments across environments
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Communicate all key project plans, commitments, and changes including QA plans, schedule, and scope changes.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews with stakeholders
• Produce Deployment, Run Books and Implementation Plans
• Participate in CAB meetings to present Production changes (RFCs)
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Weekly Release Reporting with Program release manager.
• Own and continually improve the release process by documenting release issues and developing plans to improve processes, able to recommend continuous improvements viz: automation .
• Comfortable in interacting with people across hierarchical levels for smooth project execution. Enjoys managing complex projects involving challenges.

Qualifications

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• English Language is mandatory to collaborate in a global environment, including writing, speaking and presenting.
• Understanding of Continuous Delivery and Continuous Integration (CD/CI) pipelines
• Good understanding of cloud deployment, preferably Azure and Agile practice
• Knowledge on Deployment tool like Octopus
• Knowledge on MS Project, Excel-Macros
• Document Management for adhere to Audit Compliance process is an added advantage
• 4 to 5 years of relevant release and deployment management experience
• Demonstrated ability to coordinate cross-functional work teams towards task completion
• Demonstrated effective leadership and analytical skills
• Strong in troubleshooting and organizational skills and ability to work on multiple projects simultaneously.
• Desired Technical Stack:
• Platforms : Windows, Linux.
• Database : MSSQL
• Ticketing Tools: Service now
• Cloud Environment : MS Azure
• CI and Build Deployment Tools : Octopus Deploy
• Version Control Tool : Azure Devops
• Monitoring tools : Grafana

Additional Information

Working hours: Monday to Friday - 08:00 to 17:00 Hybrid Work

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Overview

IT Solutions Support Engineer - Mid-senior (Full-time). Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries. The group works with leading organisations to ensure product safety, authenticity and accurate labelling, and has a broad presence in food, environment, pharmaceutical, cosmetic testing, genomics, clinical studies, biopharma contract development and manufacturing, and diagnostic testing.

The group’s key figures include a turnover of approximately 6.5 billion euros, more than 940 laboratories in 62 countries, and around 62,000 employees.

Responsibilities

• Log tickets based on end user requests to resolve queries within SLA.
• Perform initial investigations to identify origins of issues.
• Coordinate with IT Operations and Development teams to arrange timely resolutions within SLA.
• Provide hands-on functional support and troubleshooting for .NET-based web applications; leverage a range of tools and technologies as needed.
• Utilize and apply ITIL, SDLC, and Product Lifecycle methodologies.
• Maintain a good understanding of IT Service Management tools to log, monitor, and document incidents/tickets.

Qualifications

• Very good communication and interpersonal skills in an international environment.
• Ability to adapt and work with both technical and business people.
• Comfortable with remote communications using a wide array of technologies (shared code, documents, forums, phone, chat, email).
• Up to 2 years of experience in an Enterprise application support environment is a plus.
• Exposure to IIS-hosted web applications is preferred.
• Good understanding of Windows Server and MS SQL Server concepts.
• Extensive technical understanding spanning multiple platforms with broad knowledge of the applications and business priorities.
• Demonstrated development or technical application support experience with tools/technologies such as ASP .Net / C# / SQL / IIS / Message Queues / Restful services.
• Experience with IT Service Management tools to log, monitor, and document incidents.
• Experience working with customers from European regions is a plus.

Working Hours & Scheduling

Working hours: Monday to Friday, 09:00 to 18:00 Hybrid work arrangement. Be available 1 weekend per month as part of a rotation schedule.

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