102 Empregos para Supervisor De Site - Brasil

• Criamos universos fantásticos através de arquivos de miniaturas extremamente realistas para impressão 3D.
  
  

• Criamos universos fantásticos através de arquivos de miniaturas extremamente realistas para impressão 3D.
  
  

• Gerenciar a equipe, incluindo seleção, capacitação, avaliação de desempenho, planejamento de férias e controle de ponto. Garantir a documentação e atualização dos processos de gestão de pessoas. Supervisionar os acessos e permissões da equipe. Controlar acessos de novos e desligados nas ferramentas da área;
• Planejar e gerir as tarefas do time através do software de gestão de tarefas utilizado (no momento usamos o ClickUp, Notion) e reuniões diárias;
• Realizar o alinhamento com todos os setores da empresa das entregas do time de produto, alinhado às demandas e expectativas com os stakeholders internos;
• Analisar dados de performance do produto, acompanhando índices da empresa e do mercado, a fim de obter melhor direcionamento de produto;
• Acompanhar o processo de discovery e validação com usuários (entrevistas, protótipos, testes A/B etc.) de novos produtos e soluções alinhadas com os objetivos estratégicos da empresa;
• Planejar as iniciativas do time de produto, de acordo com os objetivos estratégicos da empresa, oportunidades de mercado, feedbacks de usuários e dados de performance do produto;
• Promover discussões estratégicas e expor visão de produto para áreas correlacionadas, como Marketing, Produto (arte), Sucesso do Cliente (CS), Produção;
• Acompanhar as entregas técnicas do time de desenvolvimento, fomentando a cultura ágil, melhoria contínua e importância da documentação das iniciativas;
• Acompanhar processos em demandas internas e externas da área de produto, direcionando os colaboradores do time e apoiando as decisões estratégicas;
• Realizar reuniões estratégicas com parceiros-chave dentro dos objetivos da empresa;
• Atuar como referência na comunicação sobre problemas técnicos da plataforma, permitindo que o time de desenvolvimento permaneça focado na execução das tarefas sem impedimentos;
• Identificar problemas, e atuar de maneira corretiva a reduzir o risco na implementação da solução.
  

• Experiência sólida em gestão de produto digital, preferencialmente em empresas de tecnologia;
• Experiência em gestão de pessoas;
• Inglês Fluente, para comunicação oral e escrita com stakeholders internacionais;
• Vivência com análise e gestão estratégica de dados;
• Superior completo em áreas correlatas (Administração, Eng. de Software, Sistemas de Informação, Comunicação).
  
  

• Background na área de desenvolvimento de software (Engenharia de Software, Ciência da Computação, Sistemas de Informação);
• Certificações na área de produto (Tera, PM3, Reforge, etc);
• Experiência comprovada na construção e gestão de produtos de dados.
  
  

• Comunicação verbal e escrita;
• Iniciativa;
• Proatividade;
• Inovação;
• Criatividade/ perfil curioso;
• Empatia;
• Relacionamento Interpessoal;
• Analítica;
• Atenção aos detalhes.

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Conheça a 1GLOBAL

A 1GLOBAL é uma empresa dinâmica e inovadora que atua na interseção entre telecomunicações e tecnologia. Fundada por dois empreendedores visionários, Hakan Koç e Pyrros Koussios, a 1GLOBAL é uma empresa privada com uma missão clara: conectar o mundo de forma integrada e eficiente . Com mais de 100 milhões de dólares em receita e um crescimento contínuo, somos uma empresa sólida e independente, capaz de financiar nossa expansão de maneira sustentável.

Como provedora global especializadas em telecomunicações, a 1GLOBAL atende diversas áreas como instituições financeiras, operadoras de redes móveis e consumidores em 42 países. Oferecemos serviços regulados de voz, dados e SMS. Somos pioneiros na revolução de eSIMs, construindo um ecossistema completo que nos impulsiona ao lado de parceiros como Apple, Palo Alto Networks e Google, além de clientes renomados como Goldman Sachs, JP Morgan, Revolut, Netflix e Tesla.

E agora, estamos abrindo um Hub de Tecnologia em São Paulo, Brasil e buscamos talentos que estejam dispostos a nos ajudar a conectar o mundo de forma integrada.

Junte-se a nós!

Sobre a vaga!

Estamos à procura de um(a) líder de engenharia talentoso(a) e experiente para integrar o nosso time do Consumer Group. Você será responsável por construir e liderar uma equipe de desenvolvimento focada na entrega e gestão contínua de nossos produtos B2C (como o betterroaming.com ) e B2B2C (API que alimenta plataformas como Revolut, NordVPN , entre outras). Você fará parte de um time talentoso, curioso e disposto a experimentar novas tecnologias. Valorizamos o trabalho em equipe e cultivamos uma cultura de plena responsabilidade sobre nossas entregas, o que significa que somos autônomos e responsáveis por elas.

Se você é uma pessoa apaixonada por liderar equipes e criar produtos impactantes, queremos te conhecer!

• Projetar e implementar soluções eficientes e sustentáveis, garantindo as melhores práticas em desenvolvimento de software.
• Liderar o desenvolvimento de uma arquitetura de microsserviços robusta, escalável e de alto desempenho.
• Colaborar com equipes multifuncionais, incluindo desenvolvedores frontend, gerentes de produto e designers, para traduzir requisitos de negócios em soluções backend escaláveis e eficientes.
• Tomar decisões de arquitetura e contribuir para o design geral do sistema.
• Desenvolver e manter APIs RESTful para garantir uma comunicação fluida entre os diferentes componentes da nossa plataforma, com foco em segurança, desempenho e confiabilidade das APIs.
• Projetar e otimizar esquemas de banco de dados, trabalhando de perto com administradores de banco de dados para garantir o armazenamento e recuperação eficientes de dados.
• Identificar e solucionar gargalos de desempenho nos sistemas backend, continuamente otimizando e melhorando a eficiência do código e dos sistemas existentes.
• Orientar membros da equipe e contribuir com revisões significativas.

Requisitos

• Mais de 5 anos de experiência em desenvolvimento de software em Java.
• Mais de 2 anos de experiência em liderança de engenharia.
• Bom entendimento de arquitetura de sistemas, serviços em nuvem (AWS) e infraestrutura escalável.
• Experiência com testes unitários, de integração e e2e (desenvolvimento orientado a testes é um diferencial).
• Proficiência em APIs REST, tanto na implementação quanto no consumo de interfaces.
• Experiência sólida com bancos de dados relacionais, fluxos de CI/CD, Git, Docker e Kubernetes.
• Excelentes habilidades de comunicação (fluente em inglês, tanto escrito quanto falado), com um perfil autônomo e motivado.

Por que escolher a 1GLOBAL?

• Oportunidades de Crescimento: Avance em sua carreira em uma das empresas de telecomunicações que mais cresce, com expansão de mais de 40% ano a ano sob a liderança de empreendedores de tecnologia.
• Exposição Global e Multicultura: Você também terá a oportunidade de trabalhar em um time multicultural, colaborando com pessoas de diferentes nacionalidades e experiências.
• Cultura de Comunicação Aberta: Faça parte de uma equipe onde suas ideias são ouvidas e o diálogo é incentivado, promovendo um ambiente de trabalho transparente e colaborativo.
• Exposição a Grandes Projetos: Participe ativamente de decisões que impactam o futuro da indústria de telecomunicações.
• Ambiente de Trabalho Dinâmico: Se prepare para estar em um ambiente acelerado e inovador, com pessoas comprometidas em transformar o universo de telecomunicações através de tecnologia.
• Desenvolvimento Profissional: Trabalhe ao lado de um time talentoso que se apoie mutuamente, sempre pronto para elevar nosso nível e ajudar você a aprimorar suas habilidades, superando desafios e alcançando estes objetivos juntos.
• Foco em Resultados: Contribua em um time orientado a resultados, que valoriza eficiência, criatividade e inovação.

Na 1GLOBAL, acreditamos que um ambiente diverso e inclusivo é fundamental para nosso sucesso. Valorizamos diferentes perspectivas e experiências que cada pessoa traz, para criar um espaço de respeito e colaboração. Aqui, buscamos promover uma cultura onde todos se sintam bem-vindos e possam contribuir com seu melhor, independentemente de origem, gênero, orientação sexual, etnia ou qualquer outra característica pessoal. Estamos sempre em busca de criar um ambiente onde todos possam crescer e se desenvolver juntos.

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We are actively seeking a Command Center Team Lead (SAP) . This position that is based in our São Paulo office, Brazil.

Position Summary

The role of the Team Lead, Command Center is to provide exceptional remote-based support for mission-critical applications as part of our global Application Managed Services support team. The position has the responsibility for researching, troubleshooting, and supporting multiple application modules for our global clients.

Essential Duties and Responsibilities

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of applications functionality and develop an action plan to resolve issues, either directly or through promotion to AMS L2/L3 or L4 support.
• Replicate reported issues as needed for troubleshooting
• Provide new or modified application configuration to resolve incidents
• Advise junior coworkers on application functionality and capabilities
• Recommend changes to training based on incident volumes and trends
• Identify opportunities of process improvements and automation
• Thoroughly document change requests, test results, and approvals
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
• Identify, manage, and resolve complex risks and issues, preventing escalations wherever possible
• Coordinate with manager and team for daily tasks
• Ensure team is rightly staffed to support operations

Experience

• Minimum of 5-6 years relevant hands-on experience as a consultant or production support provider, based on the tool that will work for.

Qualifications and Skills

• A track record of successful roles in several implementation or upgrade projects, or as a production support provider
• Deep working knowledge and understanding of support business processes
• Broad expertise in applications (SAP , Oracle, Microsoft, …)
• A blend of functional and technical development skills, with deep understanding of the business processes supported by the PeopleSoft application as well as experience developing custom solutions
• Strong verbal and written communication skills, with the ability to tactfully resolve conflict
• Ability to be persuasive and influence customer relationships in a positive direction
• Ability to multitask, managing competing priorities and administrative tasks
• Exposure on ServiceNow application
• Flexibility to work in a 24x7 environment.
• Able to act as a mentor for the team
• Strong capability to read, write, and speak English
• Exceptional ability to maintain strong peer relationships, gaining trust and confidence from all levels within the organization
• Well-developed presentation and communication skills
• Foster a collaborative, supportive, and "team first" work style
• Ability to accept change, and scale appropriately with a rapidly growing business
• Ethical, with highest standards of integrity and accountability

Education

• Bachelor’ s in business administration, Engineering, Computer Science or other related field, or equivalent work experience

Language

• Fluency in both English & Portuguese is required.

Location

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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3 days ago Be among the first 25 applicants

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1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a talented and experienced engineering leader to join our RSP team. You will be part of an international team, driving the development of 1GLOBAL's eSIM platform, including our consumer and IoT solutions. We value teamwork and embrace a culture of fully owning our deliverables, meaning we are both autonomous and accountable for them. Highly focused on our customers and determined to build and deliver a valuable proposition.

The successfully hired candidate will receive onboarding and training in Lisbon, Portugal; gaining valuable skills while experiencing one of Europe's most dynamic and renowned cities.

Fluency in English is essential for this role. Please ensure your CV is submitted in English as part of your application.

Key Responsibilities

• Design and implement efficient and maintainable solutions, ensuring the best practices in software development.
• Lead the development of robust, scalable, and high-performance micro-services architecture.
• Collaborate with cross-functional teams, including frontend developers, product managers, and designers, to translate business requirements into scalable and efficient backend solutions.
• Drive architectural decisions and contribute to the overall system design.
• Develop and maintain RESTful APIs to facilitate seamless communication between different components of our platform while ensuring API security, performance, and reliability.
• Design and optimize database schemes and work closely with the database administrators to ensure efficient data storage and retrieval.
• Identify and address performance bottlenecks in the backend systems and continuously optimize and improve the efficiency of existing code and systems.
• Mentor team members when needed and contribute with meaningful reviews.
  
  
  

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a talented and experienced engineering leader to join our RSP team. You will be part of an international team, driving the development of 1GLOBAL's eSIM platform, including our consumer and IoT solutions. We value teamwork and embrace a culture of fully owning our deliverables, meaning we are both autonomous and accountable for them. Highly focused on our customers and determined to build and deliver a valuable proposition.

The successfully hired candidate will receive onboarding and training in Lisbon, Portugal; gaining valuable skills while experiencing one of Europe's most dynamic and renowned cities.

Fluency in English is essential for this role. Please ensure your CV is submitted in English as part of your application.

Key Responsibilities

• Design and implement efficient and maintainable solutions, ensuring the best practices in software development.

• Lead the development of robust, scalable, and high-performance micro-services architecture.

• Collaborate with cross-functional teams, including frontend developers, product managers, and designers, to translate business requirements into scalable and efficient backend solutions.

• Drive architectural decisions and contribute to the overall system design.

• Develop and maintain RESTful APIs to facilitate seamless communication between different components of our platform while ensuring API security, performance, and reliability.

• Design and optimize database schemes and work closely with the database administrators to ensure efficient data storage and retrieval.

• Identify and address performance bottlenecks in the backend systems and continuously optimize and improve the efficiency of existing code and systems.

• Mentor team members when needed and contribute with meaningful reviews.
  
  
  

• 5+ years experience in java software development.

• 2+ years engineering leadership experience.

• Good understanding of system architecture, cloud services (AWS) and scalable infrastructure.

• Experience with unit/integration/e2e testing (test driven development is a plus).

• Proficiency with REST APIs, both in implementing and consuming the interfaces.

• Solid experience with relational databases, CI/CD flows, Git, Docker, and Kubernetes.

• Excellent communication skills (fluent in English, both written and spoken), with a self-motivated and autonomous mindset
  
  
  

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries Non-profit Organizations and Primary and Secondary Education

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Sobre la Empresa

Importante companía de servicios en crecimiento

Sobre el Rol

El Lider de Claims tiene a su cargo la coordinación del análisis y la resolución de reclamos y solicitudes de clientes para garantizar su satisfacción mediante respuestas asertivas en plazos y estándares de calidad establecidos. Asi como la mejora continua y gestión de proceso end to end, estableciendo y ejecutando los controles necesarios.

Supervisar las resoluciones de reclamo con el fin de satisfacer las demandas planteadas por los clientes, con foco en los plazos y calidad definidos.

• Supervisar las resoluciones de reclamo con el fin de satisfacer las demandas planteadas por los clientes, con foco en los plazos y calidad definidos.
• Brindar soportes operativos a los clientes.
• Desarrollo de mejoras en procesos, análisis de causantes de deficiencias que originan reclamos.
• Desarrollar y recomendar alternativas de resolución de reclamos.
• Experiencia en atención al cliente y gestión de reclamos.
• Liderazgo de equipos numerosos.
• Interacción y negociación con diversas áreas de la compañía.
• Desarrollo de mejoras en procesos.
• Capacidad de análisis de causantes de deficiencias.

Rango de Pago y Paquete de Compensación

QUEM SOMOS:

· Criamos universos fantásticos através de arquivos de miniaturas extremamente realistas para impressão 3D.

Nossos milhares de assinantes, presentes em mais de cem países, utilizam as peças para jogos de RPG e tabuleiro, além de pintura e coleção.

Se você tem interesse em trabalhar em um ambiente inovador, criativo e focado em resultados que cresce exponencialmente: essa vaga pode ser pra você!

Site:

Instagram:

Youtube:

Assista um pouco do nosso dia a dia:

O QUE BUSCAMOS: Um profissional para conduzir as iniciativas de produto, alinhar entregas com os stakeholders, analisar performance do produto, propor descoberta de novos produtos, planejar de acordo com objetivos da empresa, promover discussões estratégicas, acompanhar entregas técnicas, comunicar com clientes e parceiros, atuar como referência em problemas técnicos, gerir equipe de produto e plataforma.

DESCRIÇÃO DAS ATIVIDADES:

1. Gerenciar a equipe, incluindo seleção, capacitação, avaliação de desempenho, planejamento de férias e controle de ponto. Garantir a documentação e atualização dos processos de gestão de pessoas. Supervisionar os acessos e permissões da equipe. Controlar acessos de novos e desligados nas ferramentas da área;
1. Planejar e gerir as tarefas do time através do software de gestão de tarefas utilizado (no momento usamos o ClickUp, Notion) e reuniões diárias;
2. Realizar o alinhamento com todos os setores da empresa das entregas do time de produto, alinhado às demandas e expectativas com os stakeholders internos;
3. Analisar dados de performance do produto, acompanhando índices da empresa e do mercado, a fim de obter melhor direcionamento de produto;
4. Acompanhar o processo de discovery e validação com usuários (entrevistas, protótipos, testes A/B etc.) de novos produtos e soluções alinhadas com os objetivos estratégicos da empresa;
5. Planejar as iniciativas do time de produto, de acordo com os objetivos estratégicos da empresa, oportunidades de mercado, feedbacks de usuários e dados de performance do produto;
6. Promover discussões estratégicas e expor visão de produto para áreas correlacionadas, como Marketing, Produto (arte), Sucesso do Cliente (CS), Produção;
7. Acompanhar as entregas técnicas do time de desenvolvimento, fomentando a cultura ágil, melhoria contínua e importância da documentação das iniciativas;
8. Acompanhar processos em demandas internas e externas da área de produto, direcionando os colaboradores do time e apoiando as decisões estratégicas;
9. Realizar reuniões estratégicas com parceiros-chave dentro dos objetivos da empresa;
10. Atuar como referência na comunicação sobre problemas técnicos da plataforma, permitindo que o time de desenvolvimento permaneça focado na execução das tarefas sem impedimentos;
11. Identificar problemas, e atuar de maneira corretiva a reduzir o risco na implementação da solução.

PRÉ-REQUISITOS:

1. Experiência sólida em gestão de produto digital, preferencialmente em empresas de tecnologia;
2. Experiência em gestão de pessoas;
3. Inglês Fluente, para comunicação oral e escrita com stakeholders internacionais;
4. Vivência com análise e gestão estratégica de dados;
5. Superior completo em áreas correlatas (Administração, Eng. de Software, Sistemas de Informação, Comunicação).

DIFERENCIAIS:

1. Background na área de desenvolvimento de software (Engenharia de Software, Ciência da Computação, Sistemas de Informação);
2. Certificações na área de produto (Tera, PM3, Reforge, etc);
3. Experiência comprovada na construção e gestão de produtos de dados.

COMPORTAMENTAL:

1. Comunicação verbal e escrita;
2. Iniciativa;
3. Proatividade;
4. Inovação;
5. Criatividade/ perfil curioso;
6. Empatia;
7. Relacionamento Interpessoal;
8. Analítica;
9. Atenção aos detalhes.

As the Site Supervisor , you will work with limited supervision to monitor and manage the assigned facility's security operations to provide professional-class security services to Missile Defense Agency operations and personnel.

This position is contingent upon contract award

• Effectively manage and provide overall supervision of all assigned personnel.
• Oversee daily operations of the facility and ensure personnel are providing professional and courteous service to the Missile Defense Agency workforce and visitors.
• Provide the appropriate level of guidance, direction, and when necessary, corrective actions to Supervisors and their assigned personnel to promote a cohesive team. Ensuring all policies, SSI and procedures are adhered to.
• Will work as the scheduler for all shifts and facilities, to determine staffing requirements for all assigned facilities.
• Conduct Supervisory training on effective incident report writing, implementation of Enterprise Access Control Support (EACS) Operations Center policies/procedures, Emergency Response Checklists and Standard Operating Procedures; E-Alert Trainer and Operator training and operations; accurate operation of the Electronic Integrated Facility Security System (EIFSS) On-Guard; and all CCTV software functions and capabilities.
• Work closely with all Supervisors to ensure assigned personnel receive the proper level of training to meet contractual requirements including Job Qualification Standard (JQS) training and certification, Chenega Corporate training, First Aid/CPR/AED training, specific policies/procedures, and MDA E-LMS training.
• As the training coordinator, set employee goals and objectives; review performance data to monitor and measure productivity, including JQS certifications yearly, set goal progression and activity levels.
• Review Daily Log and provide reports to management regarding site activities, and irregularities and identifying needed action.
• Other duties as assigned

• Five years of generalized security work experience, including experience with access control operations, Shift Supervision, and Operations Management as a whole.
• Active Secret clearance.
• Speak, understand, read, and write the English language fluently.
• Knowledge of or an ability to learn Security-related policies and procedures specific to the U.S. Government customer.
• Demonstrated experience in planning, directing, and managing projects of a nature similar in size and scope as referenced under this contract

Knowledge, Skills and Abilities:

• Knowledge of directives about security operations.
• Knowledge of or an ability to learn operational procedures related to working in all Access Control Center areas, safety practices, Standard Operating Procedures, Special Security Instructions.
• Strong written and verbal communication skills

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer .

Job Description

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

Please submit your resume in English. Portuguese resumes will not be considered. Please submit your resume in English. Portuguese resumes will not be considered.

Qualifications

Team Leadership
Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.

People management
Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.

Operational management
Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.

Performance management
Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.

Expertise Sharing
Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership.

Planning and execution

Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.

Stakeholder management and communication

Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas.

Additional Information

Requirements:

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.

• A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).

• Good understanding of the regulatory framework surrounding KYC/AML.

• You are punctual, independent, proactive and willing to get things done.

• You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving.

• You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.

• Ability to multi-task and take responsibility in challenging situations;

• You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

• Proven track record of taking individual ownership and responsibilities as well as being a great team-player

• Ability to analyze and move the team's metrics.

Nice to have:

• Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.

• Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).

• 1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.

• 1-2 years experience of leading small to medium sized teams.

• Ability to use analytics tools like, looker, superset, or other.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs .

Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

As a KYC Operations Team Leader, you will be in charge of evaluating and measuring cross-functional KYC processes in order to find efficient solutions that will ensure continuous improvement.
You will make sure that our Customer Onboarding Agents are fully prepared and engaged in order to provide a world-class user experience and delight millions of customers.

Reports To

Head of Customer Support

Who You Are

• Proven English and Spanish proficiency.
• At least 2 years of proven experience leading high-performing customer-facing teams in a fast-paced environment.
• Participated in the implementation of a regulatory process of KYC.
  
• A successful track record of solving problems through innovative solutions.
• Proven ability to communicate strategies and processes to leadership, stakeholders, and team members.
• Demonstrated KYC knowledge to follow through on compliance and regulatory requirements.
• A track history of successful implementations through a growth mindset.
  

What You Will Do

• Act as a liaison between the Customer Support team and the Compliance team.
• Ensure world-class onboarding processes and experiences for individuals and corporations.
• Lead KYC Specialists to achieve team goals.
• Set and meet SLAs for the Customer Onboarding team in Mexico, Argentina, Brazil and Colombia.
• Find onboarding improvement opportunities in collaboration with other teams.
• Analyze and identify trends in user requests and queries.
• Ensure that all compliance and regulatory requirements are met during the onboarding process.
  

Your Team

As our KYC Operations Team Leader, you will work closely with our Customer Support Onboarding Lead and oversee KYC specialists in a fully remote work environment.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven : We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

• High Sense of Urgency : We prioritize candidates who demonstrate a high sense of urgency and responsibility.

• Exceptional Hard Skills : We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

• Self-Management : We look for individuals who can independently manage their work, career, and professional development.

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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