323 Empregos para Six Sigma - Brasil
FBS Six Sigma Quality Consultant
Publicado há 18 dias atrás
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3 days ago Be among the first 25 applicants
This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeMX$1.00/yr - MX$.00/yr
Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
Focused on enhancing the overall customer experience across service and sales interactions. This role will be instrumental in identifying quality gaps, analyzing service performance, conducting audits, and implementing solutions that drive improvements in customer satisfaction and operational excellence—not just in Retention, but across the broader organization. Ideal candidates will have a background in contact center or claims environments, strong quality assurance experience, and a passion for process improvement and customer-centric outcomes.
Key Responsibilities:
- Conducts audits and quality evaluations of customer interactions (calls, processes, file handling) for service excellence, compliance, and procedural accuracy
- Evaluates impact of errors on the end-to-end customer journey and collaborates on service recovery improvements
- Leads benchmark audits and targeted reviews to identify performance trends, customer pain points, and systemic gaps
- Recommends actionable solutions to leadership based on audit results, root cause analysis, and KPI trends
- Partners with cross-functional leadership teams to define audit scopes and ensure alignment with business goals
- Facilitates calibration sessions and audit result debriefs with local and national leaders to ensure accuracy and consistency in quality expectations
- Develops and communicates audit summary reports; presents findings with strategic insights and recommendations
- Supports ongoing performance coaching by identifying developmental opportunities and aiding supervisors with feedback mechanisms
- Provides support and education to frontline teams and leadership on quality standards and improvement initiatives
- Collaborates with Training to integrate findings into new hire and continuous learning programs
- Delivers updates and consults across departments to support a unified approach to quality, customer experience, and operational compliance
- Trains new quality team members and serves as a mentor or peer reviewer as needed
- Supports enterprise-wide quality initiatives and compliance audits
- Leads or supports continuous improvement projects using Lean Six Sigma methodologies (Green Belt or higher required)
- Participates in PGCA cycle improvement processes to identify, test, and implement solutions
Qualifications:
- 3-5 years of experience in a contact center, insurance, customer experience, or claims environment
- Full English proficiency
- Previous experience in quality assurance, performance coaching, team leadership, or supervisory roles strongly preferred
- High school diploma or equivalent required; bachelor's degree preferred
- Lean Six Sigma Green Belt certification required (or equivalent process improvement certification)
- Demonstrated experience with root cause analysis, reporting, KPI monitoring (e.g., AHT, FCR, CSAT), and quality scorecards
- Deep understanding of customer experience (Cx) principles and quality assurance best practices
- Strong analytical and problem-solving capabilities
- Ability to identify trends and provide insights based on qualitative and quantitative data
- Excellent verbal and written communication skills
- Knowledge of audit methodologies and regulatory compliance in the insurance or financial sectors
- Intermediate to advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Experience with call monitoring systems, quality management platforms, and reporting dashboards
- Familiarity with contact center technology and customer journey mapping
- PGCA cycle
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Quality Assurance
- Industries IT Services and IT Consulting
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#J-18808-LjbffrLean Six Sigma Master Black Belt
Publicado há 8 dias atrás
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Lean Six Sigma Master Black Belt
What We Do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.
Role Reports To
Sr Director Ops Transformation Mgmt
Location:
North America, United States, New Jersey, Summit
Work Location:
Hybrid
What You Will Do
As a Lean Six Sigma Master Black Belt (MBB) at Kenvue, you will be a strategic leader and change agent, driving transformational initiatives across non-manufacturing areas such as Human Resources, Finance, Marketing, Sales, Supply Chain, Customer Care, Accounting, and Procurement. In this elevated role, you will leverage your extensive expertise in Value Stream Mapping (Current, Future, and Interim State), DMAIC methodology, and Kaizen events to lead high-impact, cross-functional projects that deliver substantial operational improvements and significant cost savings. You will also be responsible for developing and leading training programs for Black Belts and Green Belts, fostering a culture of continuous improvement at all organizational levels.
Key Responsibilities
- Value Stream Mapping Expertise (primarily): Lead advanced Value Stream Mapping initiatives, facilitating the identification and analysis of current, future, and interim state processes to drive operational efficiency and effectiveness
- Strategic Project Leadership: Spearhead and manage complex Six Sigma projects (DMAIC, DFSS, etc.) from opportunity assessment through implementation and control. Ensure alignment with organizational strategic goals and deliver measurable results, targeting significant certified savings
- Change Management and Cultural Transformation: Act as a key change agent within the organization, challenging conventional thinking and influencing management to adopt innovative methodologies that enhance business processes
- Training & Development: Develop and implement comprehensive training programs for Black Belts and Green Belts. Provide mentoring and leadership to cultivate a high-performing team of Six Sigma practitioners, ensuring concepts are understood and applied effectively
- Advanced Statistical Analysis: Apply advanced statistical analysis expertise in project work, demonstrating, teaching, and reinforcing these skills to other Black Belts to enhance their analytical capabilities and project outcomes
- Kaizen Event Leadership: Organize and lead Kaizen events, driving rapid improvement efforts that engage cross-functional teams and deliver immediate, impactful results
- Other Duties: Perform additional responsibilities as assigned to support organizational goals and initiatives
What we are looking for
Education
- Bachelor’s degree in Engineering, Business Administration or a related field
- Certified Lean Six Sigma Master Black Belt (MBB)
- Extensive experience in Value Stream Mapping (Current, Future, and Interim State), Kaizen events, and operational excellence initiatives
- Minimum of 5 years of practical Master Black Belt experience, with a proven track record in leading high-impact Six Sigma projects
- Demonstrated success in achieving certified savings exceeding $5 million in hard savings through Six Sigma methodologies
- Exceptional Communication: Superior verbal and written communication skills in English, with the ability to articulate complex concepts clearly to diverse audiences, including executive leadership
- Analytical Mastery: Advanced diagnostic and analytical capabilities, with strong expertise in advanced statistical analysis. Ability to demonstrate, apply, and teach statistical methods effectively to Black Belts and Green Belts
- Hands-On Leadership: Willingness and capability to engage directly in project work, ensuring active participation in implementation and sustainability efforts
- Strategic Project Management: Expert understanding of project management principles, capable of managing multiple high-priority projects simultaneously while delivering exceptional results
- Influential Leadership: Proven ability to lead, mentor and inspire cross-functional teams, fostering a culture of collaboration and continuous improvement
- Customer-Centric Mindset: Strong understanding of customer needs and expectations, with commitment to delivering quality processes and services to internal and external customers
- Technical Proficiency: Mastery of software tools such as Microsoft Visio, Minitab, and other relevant analytical tools. Experience with iGrafx for process mapping and analysis is a plus
Annual base salary for new hires in this position ranges:
$83,175.00 - 258,600.00
This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.
- Competitive Benefit Package*
- Paid Company Holidays, Paid Vacation, Volunteer Time & More!
- Learning & Development Opportunities
- Kenvuer Impact Networks
- This list could vary based on location/region
- Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation. #J-18808-Ljbffr
Director Business Process Improvement
Publicado há 3 dias atrás
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Business Process Improvement (HR Transformation)Job Description: Director – Business Transformation (People Operations & Insights)Locations: Brazil
Department: People & Capability (HR Function)
Type: Full-time
Overview:
The Director, HR Transformation plays a pivotal role in advancing Mastercard’s People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value.
Key Responsibilities:
• Program & Portfolio Leadership:
Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives.
• Cross-Functional Collaboration:
Partner with key internal stakeholders—including Technology, Legal, Risk, Finance, Global Business Services, and P&C leadership—to coordinate efforts, manage dependencies, and resolve roadblocks across workstreams.
• Governance & Reporting:
Establish and maintain reporting mechanisms (dashboards, scorecards, executive briefings) to communicate project status, risks, and outcomes to senior leadership and steering committees.
• Process Optimization:
Identify and implement continuous improvement opportunities within P&C operations. Leverage data and insights to streamline workflows and enhance processes.
• Tool & Business Case Development:
Define requirements, evaluate solutions, and create robust business cases that articulate trade-offs, risks, costs, and resource implications to support investment and prioritization decisions.
Qualifications:
• 5–10 years of experience in project or program management, with a strong focus on HR transformation or enterprise change management.
• Deep understanding of HR functions, including HR Business Partners, Centers of Excellence, HR Operations, and HR Technology.
• Demonstrated success in managing complex projects using both SDLC and Agile methodologies.
• Exceptional stakeholder management skills with the ability to influence and communicate across all levels of the organization.
• Advanced proficiency in Excel, PowerPoint, and process mapping tools (e.g., Visio).
• Strong analytical and strategic thinking capabilities; able to synthesize complex data to drive decisions and actions.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Business Process Outsourcing
Publicado há 22 dias atrás
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Venha fazer parte de uma das maiores empresas de Serviços de TI do mundo e transformar sua carreira!
Por que fazer parte da TCS? Acreditamos que as pessoas fazem a diferença, por isso promovemos uma cultura de aprendizado contínuo, repleta de oportunidades de crescimento e desenvolvimento mútuo. Aqui, você pode expandir suas ideias usando as ferramentas certas, contribuindo para o nosso sucesso em um ambiente colaborativo.
Procuramos Bpo Trainee que queira aprender e evoluir profissionalmente.
Responsabilidades:
A vaga de Trainee de BPO oferece oportunidades de início de carreira no setor de Terceirização de Processos de Negócios. As responsabilidades incluem conhecimentos em Psicologia, Economia, Direito e tarefas administrativas básicas, além de aprender detalhes dos processos de BPO através de treinamentos.
Formação:
Estudantes de Administração de Empresas, Contabilidade, Economia, Direito, Psicologia e cursos relacionados.
O que você pode esperar de nós?
Desenvolvimento profissional contínuo, alinhado aos seus interesses.
Oportunidades de trabalho internacional.
Ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe.
O que oferecemos?
- Plano de Saúde
- Vale Refeição/Alimentação
- Auxílio Creche
- TCS Cares – assistência psicológica, jurídica, social e financeira 24h
- Reembolso de Certificações
- Portal de aprendizagem gratuito com cursos online e treinamentos ao vivo
- Oportunidade de experiência internacional
- Parceria com universidades e escolas de idiomas para descontos
- Programa Bring Your Buddy – bônus por indicações de novos colaboradores
Na TATA Consultancy Services, promovemos uma cultura inclusiva e buscamos a equidade em Gênero, Pessoas com Deficiência, LGBTQIA+, Religião, Raça e Etnia. Valorizamos ações de inclusão e responsabilidade social para construir uma TCS que respeita a individualidade. Seja um TCSer!
#J-18808-LjbffrBusiness process analyst
Publicado há 6 dias atrás
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Será responsável por analisar e otimizar os processos de uma organização com foco principal na área administrativa, financeiro, RH Estratégico, pensando em melhorar a eficiência e a produtividade dos trabalhos. Analisar dados e identificar as oportunidades de melhoria, entender as necessidades e propor proativamente soluções que possam melhorar o desempenho daquela empresa. O profissional atuará também analisando e propondo melhorias no uso de sistemas, tecnoligas e medotologias, a fim de trazer as melhores ferramentas e tecnoligas para ganho de eficiência em todo processo da organização.
Business Process Outsourcing
Publicado há 4 dias atrás
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Venha para uma das maiores empresas de Serviços IT do mundo! Aqui você pode transformar sua carreira!
Por que fazer parte da TCS? Aqui na TCS acreditamos que as pessoas fazem a diferença, por isso vivemos uma cultura de aprendizado ilimitado cheio de oportunidades de melhorias e desenvolvimento mútuo. O cenário ideal para expandir ideias através das ferramentas certas, contribuindo para nosso sucesso num ambiente colaborativo.
Procuramos Bpo trainee que queira aprender e transformar sua carreira.
Nesta função você irá: (responsabilidades)
A descrição da vaga de Trainee de BPO geralmente se concentra em fornecer oportunidades de nível inicial no setor de Terceirização de Processos de Negócios. As responsabilidades geralmente incluem Psicologia, Economia, Direito e tarefas administrativas básicas, além de aprender os detalhes dos processos de BPO por meio de programas de treinamento.
Formação:
Cursando Administração de Empresas, Contabilidade, Economia, Direito, Psicologia e etc. (cursos relacionados
O que você pode esperar de nós?
Desenvolvimento profissional e evolução constante das suas competências, sempre de acordo com os seus interesses.
Oportunidades para trabalho fora do Brasil
Um ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe.
O que oferecemos?
Benefícios TCS – Brasil:
Plano de Saúde
Plano Odontológico
Seguro de Vida
Vale Transporte
Vale Refeição/Alimentação
Auxílio Creche
Gympass
TCS Cares – 0800 gratuito que fornece assistência psicológica (24 hrs/dia), jurídica, social e financeira aos associados
Parceria com SESC
Reembolso de Certificações
Portal de aprendizagem gratuito da TCS – cursos online e treinamentos ao vivo
Oportunidade de experiência internacional
Parceria de Descontos com Universidades e Escolas de Idiomas
Bring Your Buddy – Ao indicar pessoas você se torna elegível a receber um bônus para cada contratação
TCS Gems – Reconhecimento por performance
Xcelerate – Plataforma de carreira com mentoria gratuita
Na TATA Consultancy Services promovemos uma cultura inclusiva, trabalhamos sempre pela equidade. Isso se aplica em Gênero, Pessoas com Deficiência, LGBTQIA+, Religião, Raça, Etnia, ou seja, todas as nossas oportunidades são trabalhadas com esses princípios. Pensamos em ações diversas de inclusão e de responsabilidade social, a fim de construir uma TCS que respeita a individualidade. Seja um TCSer!
#Buildingonbelief
Business process outsourcing
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