17 Empregos para Security Officer - Brasil

Pay rate: £13.70



Various Shifts - to be discussed at interview



Job Overview:

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)



Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.



Main duties:

-To deliver industry leading customer service

-To deter violence and public order offences

-To conduct patrols of the store

-Utilising CCTV systems to support the reduction of crime and stock loss

-Liaise with the store management teams

-Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store

-To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety



Benefits to working with Mitie include:

-Contracted hours

-Annual leave entitlement

-Pension and Life insurance schemes

-Free uniform supplied

-SIA Re-licencing programme

-Comprehensive induction and training programme

-Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.

-Apprenticeship schemes

-Progression and development opportunities

-All breaks are paid

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About The Role

The BISO professional will be responsible for acting as an intermediary between customers and VTEX, particularly regarding platform security issues. It will ensure effective service and resolve sensitive incidents, as well as conduct presentations and meetings with clients, including CISOs, to discuss security matters and provide appropriate solutions. It is essential that this person can translate technical security information into clear and accessible language for non-technical clients, always focusing on VTEX's digital security. Additionally, the professional will need to gather customers' security needs and communicate these to internal teams, contributing to the continuous improvement of the platform. This professional will also be responsible for monitoring and resolving security incidents, ensuring that customer concerns are addressed quickly and effectively, and building trusted relationships with clients by proactively addressing their insecurities and ensuring their concerns are treated with the necessary seriousness.

About The Team

The VTEX InfoSec team is a dynamic and collaborative group dedicated to ensuring the highest standards of digital security across the platform. The team works closely with various internal departments to proactively identify and address potential security risks, ensuring that both the company's infrastructure and customer data are well protected. The InfoSec team is known for its problem-solving skills, attention to detail, and ability to work cross-functionally, making security a top priority for VTEX and its clients.

Who you are

• You have previous experience in roles involving customer service, pre-sales, or account management, preferably in digital or technology environments.
• You have strong knowledge of digital security, with the ability to discuss technical security matters with clients in a clear and accessible manner.
• You have strong executive communication skills, with the ability to translate technical information for non-technical audiences and create efficient, empathetic communication.
• You are a professional demeanor with the ability to engage with clients assertively, build trust, and present tailored solutions.
• You are proactive in gathering client feedback and translating it into actionable insights for internal teams, ensuring that security needs are understood and addressed.

About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit

Benefits

• Annual profit-sharing program and equity eligibility
• Health, dental, and life insurance with national coverage provided by VTEX
• Annual budget for professional development in Tech
• Language development incentive program (English, Spanish, Portuguese)
• Flexible meal allowance
• Extended parental leaves
• Child-care assistance
• Flexible work schedule and remote-first culture
• Financial assistance to build your work-from-home setup
• Wellness program
• Free shipping on 1000+ VTEX stores

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

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Somos uma empresa em expansão no mercado Tech!

Buscamos evoluir, incluir, crescer, sonhar e aplaudir junto com as nossas pessoas. Queremos que você se sinta muito mais que número e resultados e, se quiser fazer parte de um time que tem como objetivo transformar as relações de carreira e vida pessoal, seu lugar é aqui.

Na Maitha, você terá a oportunidade de atuar como Pessoa de segurança SR alocado em uma empresa privada brasileira de caráter público, responsável por reunir informações, fazer análises e pesquisas sobre as pessoas físicas e jurídicas que estão com dívidas financeiras.

Será o Responsável pela manutenção de controles de Segurança da informação relevantes para elevar a maturidade da área dentro da empresa, atuando como Security Partner.

Responsabilidades:

1. Acompanhamento de planos de ação para mitigação dos riscos.
2. Atuação em conjunto com unidades de negócio para evidenciar controles de Segurança e Compliance em diversos projetos.
3. Resposta e acompanhamento de auditorias;
4. Recomendação de requisitos de Segurança da Informação;
5. Engajamento e conscientização de colaboradores;
6. Realizar análises de relatórios de vulnerabilidades, identificar riscos e propor planos de ação;
7. Atuar no direcionamento e defesa técnica em discussões relacionadas à segurança da informação;
8. Apoiar a equipe na criação e implementação de estratégias para mitigação de vulnerabilidades;
9. Auxiliar na compreensão e aplicação de conceitos como Data Loss Prevention (DLP), criptografia de dados, filtros, etc;
10. Habilidade de comunicação para defender propostas e posicionamentos de segurança de forma clara e objetiva;
11. Vivência comprovada na área de segurança da informação;
12. Desejável experiência com ferramentas de análise de vulnerabilidades.
13. Capacidade analítica para interpretar relatórios de vulnerabilidades e propor soluções;
14. Manter-se atualizado(a) sobre as melhores práticas de segurança e ameaças emergentes.

Requisitos essenciais:

1. Experiência comprovada em Segurança da Informação: Vivência na área, incluindo implementação de controles e gestão de riscos.
2. Conhecimento em frameworks e normas de segurança: Familiaridade com ISO 27001, NIST, COBIT, ou similares.
3. Gestão de riscos e vulnerabilidades: Experiência na análise de relatórios de vulnerabilidades, identificação de riscos e desenvolvimento de planos de mitigação.
4. Ferramentas de segurança da informação: Vivência com ferramentas de análise de vulnerabilidades, Data Loss Prevention (DLP), criptografia de dados, filtros, entre outras.
5. Auditorias e compliance: Capacidade de responder a auditorias e evidenciar conformidade com políticas de segurança e regulamentações aplicáveis.
6. Projetos de segurança: Experiência na recomendação e defesa técnica de requisitos de segurança em projetos diversos.
7. Atualização contínua: Conhecimento sobre ameaças emergentes e melhores práticas do mercado.

O que oferecemos:

• Programa de pontos e premiações;
• Oportunidade de desenvolvimento de carreira;
• EDI: nossa experiência de desenvolvimento individual acompanhado por especialistas em desenvolvimento humano;

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Specialist II, Business Information Security Officer (BISO)

Join to apply for the Specialist II, Business Information Security Officer (BISO) role at Concentrix

Specialist II, Business Information Security Officer (BISO)

2 days ago Be among the first 25 applicants

Join to apply for the Specialist II, Business Information Security Officer (BISO) role at Concentrix

Direct message the job poster from Concentrix

Professional Talent Acquisition @ Concentrix | IT & Digital Recruiter LATAM

Concentrix Corporation is seeking a Country Business Information Security Officer to join the Global Security team reporting to the CNX GEO Business Information Security Officer – Insider Risk and Compliance team.

Qualifications:

• 3 to 5 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.
• Bachelor's degree preferred in Security or Information Technology.
• Experience in the BPO industry working in quality, security compliance or delivery strongly preferred.
• Deep understanding of BPO Business Operation and CRM services delivery processes.
• Ability to identify performance and opportunity gaps.
• Process driven and an eye for detail
• Demonstrable experience of driving operational implementation of risk reduction initiatives, across business units, using influencing and security skills
• Solid background of key network and technical security controls

BISO Responsibilities:

• Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.
• Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification.
• Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.
• Perform internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance as per relevant standard and identify potential issues/risks.
• Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.
• Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes.
• Analyze operational data to identify trends, root causes of business issues, and/or opportunities.
• Provide recommendations for corrective and preventive actions and suggest improvements to the processes.
• Review and report the results and present them to management team.
• Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures.
• Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.
• Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.

Accountability:

• Primary contact for security matters in country/region as appropriate
• Accountable for local implementation of country specific global security strategies and initiatives
• Delivery of established Global Security metrics as well as all visibility enabling initiatives, country-wide
• Study the contracts signed with Clients, and validate continuous contractual compliance for all controls, both physical and logical.
• Must have strong project leadership experience and ability to work with global, multi-cultural teams and drive to meet stringent deliverable timelines
• Accountable to drive identified account (client) and internal (corporate) risks, in partnership with key stakeholders, through to remediation or risk sign-off
• Plan, participate and execute Global Security Assessments (GSAs) in specific country per GSA Schedule / Calendar identifying both internal & external vulnerabilities
• Lead & Execute in the action planning activity as necessary to close identified vulnerabilities the security and business process compliance in various accounts to meet business and client expectation.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Consulting and Analyst
• Industries IT Services and IT Consulting

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Specialist II, Business Information Security Officer (BISO) (TCF) Bilingual Specialist II, Business Information Security Officer (BISO) (TCF) Bilingual Scientific System Administrator - Remote - Latin America

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Job Title:

Sr. Manager, Business Information Security Officer (BISO)

Job Description

Concentrix Corporation is seeking a Brazil Business Information Security Officer to join the Global Security team reporting to the CNX MET GEO Business Information Security Officer – Insider Risk and Compliance team.

The Brazil Business Information Security Officer (BISO) focuses on proactively identifying security and compliance issues/risks to business operation processes in various accounts, drives in executing the controls to deter, detect and mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information and data protection of both Concentrix and clients as well as compliance level of each process and relevant control item as deployed in the operational environment, The country BISO drives proactively to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix as well as identifies issues that would include but not limited to physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business. Typical activities include but are not limited to Risk Management – risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours etc., Governance and metrics, Executive presentations, Collaboration with all teams/ departments. Achieves results through direct interaction as well as influencing other internal groups or persons to achieve results.

Qualifications:

• 7 to 10 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.

Advanced English Level is a MUST, Spanish will be a plus
• Bachelor's/ Masters’ Degree in Information Technology or relevant areas.
• CISA certified or willing/able to certify within 12 months of employment.
• Experience in the BPO industry working in quality, security compliance or delivery strongly preferred.
• Deep understanding of BPO Business Operation and CRM services delivery processes.
• Understanding fraud, process non-compliance and incident investigations as well as various risks in the BPO industry.
• Ability to identify performance and opportunity gaps.
• Detail oriented with excellent analytical and critical thinking skills.
• Ability to effectively communicate findings to senior team members with appropriate recommendation and action plan raised to address the gaps in an effective & efficient manner.

BISO Responsibilities:

• Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.
• Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification.
• Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.
• Perform internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance as per relevant standard and identify potential issues/risks.
• Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.
• Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes.
o Analyze operational data to identify trends, root causes of business issues, and/or opportunities.
o Provide recommendations for corrective and preventive actions and suggest improvements to the processes.
o Review and report the results and present to management team.
• Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures.
• Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.
• Participate and involve in assigned investigations.
• Conduct incidents analytics for assigned areas within the defined timelines.
• Drive incidents to closure in a timely manner as required.
• Document learnings from incidents and circulate to relevant stakeholders Work with Client Risk Control Team directly as the security SPOC from CNX.
• Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.

Accountability:
• Ensure the security and business process compliance in various accounts to meet business and client expectation.
• Continuously improve the compliance level driven by operational requirement and business growth.
• Partner/support the country BISO with the completion of various security programs/initiatives in the concerned accounts driven by Insider Risk and Compliance team, including but not limited to the GSA and NNI.
• Monitor assigned areas of risk ownership ensuring closures are tracked and presented to required stakeholders.
• Lead and manage the internal review work to achieve the efficiency, effectiveness, and timeliness.
• Establish governance and cadence as enforced per guidelines.
• Ensure assigned education sessions are conducted in a timely manner.

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Time Type:

Full time2025-09-30

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Technical Manager BISO (Business Information Security Officer BISO) Technical Manager BISO (Business Information Security Officer BISO)

3 days ago Be among the first 25 applicants

Job Title

Technical Manager BISO (Business Information Security Officer BISO)

Apply Now

Job Title

Technical Manager BISO (Business Information Security Officer BISO)

Job Description

The Brazil Business Information Security Officer (BISO) focuses on proactively identifying security and compliance issues/risks to business operation processes in various accounts, drives in executing the controls to deter, detect and mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information and data protection of both Concentrix and clients as well as compliance level of each process and relevant control item as deployed in the operational environment, The country BISO drives proactively to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix as well as identifies issues that would include but not limited to physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business. Typical activities include but are not limited to Risk Management – risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours etc., Governance and metrics, Executive presentations, Collaboration with all teams/ departments. Achieves results through direct interaction as well as influencing other internal groups or persons to achieve results.

Qualifications

• 3+ years of experience as technical Manager with experience in the BPO industry working in quality, security compliance or delivery strongly preferred.
• 5 to 8 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.
  
  

Advanced English Level is a MUST, Spanish will be a plus

• Bachelor's/ Masters’ Degree in Information Technology or relevant areas.
• CISA certified or willing/able to certify within 12 months of employment.
• Deep understanding of BPO Business Operation and CRM services delivery processes.
• Understanding fraud, process non-compliance and incident investigations as well as various risks in the BPO industry.
• Ability to identify performance and opportunity gaps.
• Detail oriented with excellent analytical and critical thinking skills.
• Ability to effectively communicate findings to senior team members with appropriate recommendation and action plan raised to address the gaps in an effective & efficient manner.
  
  

BISO Responsibilities

• Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.
• Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification.
• Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.
• Perform internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance as per relevant standard and identify potential issues/risks.
• Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.
• Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes.
• Analyze operational data to identify trends, root causes of business issues, and/or opportunities.
• Provide recommendations for corrective and preventive actions and suggest improvements to the processes.
• Review and report the results and present to management team.
• Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures.
• Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.
• Participate and involve in assigned investigations.
• Conduct incidents analytics for assigned areas within the defined timelines.
• Drive incidents to closure in a timely manner as required.
• Document learnings from incidents and circulate to relevant stakeholders Work with Client Risk Control Team directly as the security SPOC from CNX.
• Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.
  
  

Accountability

• Ensure the security and business process compliance in various accounts to meet business and client expectation.
• Continuously improve the compliance level driven by operational requirement and business growth.
• Partner/support the country BISO with the completion of various security programs/initiatives in the concerned accounts driven by Insider Risk and Compliance team, including but not limited to the GSA and NNI.
• Monitor assigned areas of risk ownership ensuring closures are tracked and presented to required stakeholders.
• Lead and manage the internal review work to achieve the efficiency, effectiveness, and timeliness.
• Establish governance and cadence as enforced per guidelines.
• Ensure assigned education sessions are conducted in a timely manner.
  
  

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements

Time Type:

Full time2025-09-30

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix Limited Company by 2x

Technical Manager BISO (Business Information Security Officer BISO) Technical Manager BISO (Business Information Security Officer BISO) Technical Manager BISO (Business Information Security Officer BISO)

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Technical Manager BISO (Business Information Security Officer BISO)

Join to apply for the Technical Manager BISO (Business Information Security Officer BISO) role at Concentrix

Technical Manager BISO (Business Information Security Officer BISO)

Join to apply for the Technical Manager BISO (Business Information Security Officer BISO) role at Concentrix

Get AI-powered advice on this job and more exclusive features.

Job Title:

Technical Manager BISO (Business Information Security Officer BISO)

Job Description

The Brazil Business Information Security Officer (BISO) focuses on proactively identifying security and compliance issues/risks to business operation processes in various accounts, drives in executing the controls to deter, detect and mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information and data protection of both Concentrix and clients as well as compliance level of each process and relevant control item as deployed in the operational environment, The country BISO drives proactively to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix as well as identifies issues that would include but not limited to physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business. Typical activities include but are not limited to Risk Management – risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours etc., Governance and metrics, Executive presentations, Collaboration with all teams/ departments. Achieves results through direct interaction as well as influencing other internal groups or persons to achieve results.

Qualifications:

• 3+ years of experience as technical Manager with experience in the BPO industry working in quality, security compliance or delivery strongly preferred.
• 5 to 8 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.
  
  

Advanced English Level is a MUST, Spanish will be a plus

• Bachelor's/ Masters’ Degree in Information Technology or relevant areas.
• CISA certified or willing/able to certify within 12 months of employment.
• Deep understanding of BPO Business Operation and CRM services delivery processes.
• Understanding fraud, process non-compliance and incident investigations as well as various risks in the BPO industry.
• Ability to identify performance and opportunity gaps.
• Detail oriented with excellent analytical and critical thinking skills.
• Ability to effectively communicate findings to senior team members with appropriate recommendation and action plan raised to address the gaps in an effective & efficient manner.
  
  

BISO Responsibilities:

• Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.
• Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification.
• Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.
• Perform internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance as per relevant standard and identify potential issues/risks.
• Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.
• Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes.
• Analyze operational data to identify trends, root causes of business issues, and/or opportunities.
• Provide recommendations for corrective and preventive actions and suggest improvements to the processes.
• Review and report the results and present to management team.
• Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures.
• Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.
• Participate and involve in assigned investigations.
• Conduct incidents analytics for assigned areas within the defined timelines.
• Drive incidents to closure in a timely manner as required.
• Document learnings from incidents and circulate to relevant stakeholders Work with Client Risk Control Team directly as the security SPOC from CNX.
• Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.
  
  

Accountability:

• Ensure the security and business process compliance in various accounts to meet business and client expectation.
• Continuously improve the compliance level driven by operational requirement and business growth.
• Partner/support the country BISO with the completion of various security programs/initiatives in the concerned accounts driven by Insider Risk and Compliance team, including but not limited to the GSA and NNI.
• Monitor assigned areas of risk ownership ensuring closures are tracked and presented to required stakeholders.
• Lead and manage the internal review work to achieve the efficiency, effectiveness, and timeliness.
• Establish governance and cadence as enforced per guidelines.
• Ensure assigned education sessions are conducted in a timely manner.
  
  

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Time Type:

Full time2025-09-30

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1628355

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x

Business Information Security Officer - Manager Business Information Security Officer (BISO) Technical Manager BISO (Business Information Security Officer BISO) Technical Manager BISO (Business Information Security Officer BISO)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Job Title:
Technical Manager BISO (Business Information Security Officer BISO)
Job Description
The Brazil Business Information Security Officer (BISO) focuses on proactively identifying security and compliance issues/risks to business operation processes in various accounts, drives in executing the controls to deter, detect and mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information and data protection of both Concentrix and clients as well as compliance level of each process and relevant control item as deployed in the operational environment, The country BISO drives proactively to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix as well as identifies issues that would include but not limited to physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business. Typical activities include but are not limited to Risk Management - risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours etc., Governance and metrics, Executive presentations, Collaboration with all teams/ departments. Achieves results through direct interaction as well as influencing other internal groups or persons to achieve results.
**Qualifications:**
**. 3+ years of experience as technical Manager with e** **xperience in the BPO industry working in quality, security compliance or delivery strongly preferred.**
- 5 to 8 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.
**Advanced English Level is a MUST, Spanish will be a plus**
- Bachelor's/ Masters' Degree in Information Technology or relevant areas.
- CISA certified or willing/able to certify within 12 months of employment.
- Deep understanding of BPO Business Operation and CRM services delivery processes.
- Understanding fraud, process non-compliance and incident investigations as well as various risks in the BPO industry.
- Ability to identify performance and opportunity gaps.
- Detail oriented with excellent analytical and critical thinking skills.
- Ability to effectively communicate findings to senior team members with appropriate recommendation and action plan raised to address the gaps in an effective & efficient manner.
**BISO Responsibilities:**
- Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.
- Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification.
- Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.
- Perform internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance as per relevant standard and identify potential issues/risks.
- Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.
- Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes.
o Analyze operational data to identify trends, root causes of business issues, and/or opportunities.
o Provide recommendations for corrective and preventive actions and suggest improvements to the processes.
o Review and report the results and present to management team.
- Ensure partnership with accounts management team for Proactive Compliance Risk Management - identification, assessment, risk action planning, and closures.
- Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.
- Participate and involve in assigned investigations.
- Conduct incidents analytics for assigned areas within the defined timelines.
- Drive incidents to closure in a timely manner as required.
- Document learnings from incidents and circulate to relevant stakeholders Work with Client Risk Control Team directly as the security SPOC from CNX.
- Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.
**Accountability:**
- Ensure the security and business process compliance in various accounts to meet business and client expectation.
- Continuously improve the compliance level driven by operational requirement and business growth.
- Partner/support the country BISO with the completion of various security programs/initiatives in the concerned accounts driven by Insider Risk and Compliance team, including but not limited to the GSA and NNI.
- Monitor assigned areas of risk ownership ensuring closures are tracked and presented to required stakeholders.
- Lead and manage the internal review work to achieve the efficiency, effectiveness, and timeliness.
- Establish governance and cadence as enforced per guidelines.
- Ensure assigned education sessions are conducted in a timely manner.
Location:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda
Language Requirements:
Time Type:
Full time2025-09-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Technical Manager BISO (Business Information Security Officer BISO)
Job Description
The Brazil Business Information Security Officer (BISO) focuses on proactively identifying security and compliance issues/risks to business operation processes in various accounts, drives in executing the controls to deter, detect and mitigate security and insider risks - including establishing capability and mechanisms to monitor and audit information and data protection of both Concentrix and clients as well as compliance level of each process and relevant control item as deployed in the operational environment, The country BISO drives proactively to enhance the fraud and compliance prevention culture and risk-free environment in Concentrix as well as identifies issues that would include but not limited to physical and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business. Typical activities include but are not limited to Risk Management - risk identification, risk assessments, support in development of risk action plans, risk closures, supporting investigations - case documentation, written first-hand reports, involve in-person or remote interview of persons of interest and working outside normal business hours etc., Governance and metrics, Executive presentations, Collaboration with all teams/ departments. Achieves results through direct interaction as well as influencing other internal groups or persons to achieve results.
**Qualifications:**
**. 3+ years of experience as technical Manager with e** **xperience in the BPO industry working in quality, security compliance or delivery strongly preferred.**
- 5 to 8 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.
**Advanced English Level is a MUST, Spanish will be a plus**
- Bachelor's/ Masters' Degree in Information Technology or relevant areas.
- CISA certified or willing/able to certify within 12 months of employment.
- Deep understanding of BPO Business Operation and CRM services delivery processes.
- Understanding fraud, process non-compliance and incident investigations as well as various risks in the BPO industry.
- Ability to identify performance and opportunity gaps.
- Detail oriented with excellent analytical and critical thinking skills.
- Ability to effectively communicate findings to senior team members with appropriate recommendation and action plan raised to address the gaps in an effective & efficient manner.
**BISO Responsibilities:**
- Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.
- Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification.
- Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.
- Perform internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance as per relevant standard and identify potential issues/risks.
- Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.
- Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes.
o Analyze operational data to identify trends, root causes of business issues, and/or opportunities.
o Provide recommendations for corrective and preventive actions and suggest improvements to the processes.
o Review and report the results and present to management team.
- Ensure partnership with accounts management team for Proactive Compliance Risk Management - identification, assessment, risk action planning, and closures.
- Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.
- Participate and involve in assigned investigations.
- Conduct incidents analytics for assigned areas within the defined timelines.
- Drive incidents to closure in a timely manner as required.
- Document learnings from incidents and circulate to relevant stakeholders Work with Client Risk Control Team directly as the security SPOC from CNX.
- Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.
**Accountability:**
- Ensure the security and business process compliance in various accounts to meet business and client expectation.
- Continuously improve the compliance level driven by operational requirement and business growth.
- Partner/support the country BISO with the completion of various security programs/initiatives in the concerned accounts driven by Insider Risk and Compliance team, including but not limited to the GSA and NNI.
- Monitor assigned areas of risk ownership ensuring closures are tracked and presented to required stakeholders.
- Lead and manage the internal review work to achieve the efficiency, effectiveness, and timeliness.
- Establish governance and cadence as enforced per guidelines.
- Ensure assigned education sessions are conducted in a timely manner.
Location:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda
Language Requirements:
Time Type:
Full time2025-09-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (