40 Empregos para Sam S Club - Brasil

Atendimento a clientes via chat/ e-mail/ telefone

Acompanhamento de pedidos

Tratativas de Pré e pós vendas

Seguimento Grafico

Certificação Conhecimento

2º grau completo - Necessário

Formação superior (concluído ou cursando) - Desejável

Experiência mínima de 3 anos na área - Necessário

Excel intermediário - Desejável

Excelente comunicação verbal e escrita - Necessário

Benefícios

- Assistência Médica / Medicina em grupo
- Participação nos lucros
- Ticket alimentação
- Vale-transporte

Horário de Trabalho

De segunda a sexta feira das 08:00 as 17:48

Informações Adicionais

Vaga 100% presencial

At a glance
Position:Customer Service Specialist PCD
Primary Location:Sao Paulo (BRA), São Paulo, Brazil
Schedule:Full time
Date Posted:10/22/2025
Job Number:R
Position Type:Temporary
Workplace Type:Hybrid
At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
A Dow tem uma oportunidade para atuar comoCustomer Service Specialist PCD, localizado emSão Paulo - SP.
Somente serão consideradas as inscrições de candidatos com deficiência para esta oportunidade, como disposto no artigo 93 da Lei Federal do Trabalho 8.213/91.
Atua como interface entre os clientes e os parceiros da cadeia de valor da empresa para oferecer um serviço excepcional aos clientes e impulsionar a rentabilidade da Dow. Fornece soluções ao cliente enquanto gerencia necessidades operacionais e colabora de perto com parceiros funcionais (Manufatura, Marketing & Vendas, Cadeia de Suprimentos, etc.) para atingir os objetivos da empresa.
Responsabilidades:
+ Executa o processo de entrada de pedidos e gerencia o processo de atendimento de pedidos para um ou mais negócios e clientes, geralmente clientes prioritários e fundamentais com alto grau de complexidade.
+ Mantém conhecimento aprofundado sobre os produtos, negócios, aplicações e ofertas de serviços da empresa.
+ Fortalece o relacionamento com o cliente desenvolvendo vínculos sólidos, compreendendo suas necessidades e coletando informações de mercado.
+ Coordena atividades nas contas de clientes atribuídas, aborda proativamente problemas e implementa soluções.
+ Mantém níveis de serviço de acordo com a priorização do negócio.
+ Diferencia entre os requisitos do cliente e as capacidades da Dow; escolhe a melhor solução com melhor custo-benefício.
+ Apoia estratégias comerciais com clientes da Dow em diversos negócios.
Qualificações:
+ Graduação completa.
+ Inglês e Espanhol intermediário (desejável).
+ Experiência com SAP (desejável).
+ Experiência relevante em funções similares.
Sua habilidades:
+ Resiliência: Capacidade de lidar com atividades diárias em ambiente de alta pressão e entender sua responsabilidade na função. Flexibilidade para se adaptar a mudanças.
+ Trabalho em equipe: Estará em um ambiente colaborativo e precisa ter competitividade saudável.
+ Proatividade: Essencial para lidar com clientes que impactam a empresa. Deve ser capaz de navegar por todo o processo e garantir que o cliente seja atendido.
+ Relacionamento com o cliente: Habilidades de comunicação e negociação são fundamentais.
+ Resolução proativa de problemas
+ Fortes habilidades de comunicação
Para se candidatar:
+ Faça login ou crie sua conta.
+ Certifique-se de que seu currículo esteja acessível. Você pode facilmente usar seu perfil do LinkedIn para carregar seu currículo ao se candidatar.
About Dow
Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Interacts with customers by phone or in person to provide information and to ensure best service possible.
+ Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
+ Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
+ Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
+ Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
+ Refers unresolved customer grievances to designated departments for further investigation.
+ Completes customer invoicing.
+ Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
+ Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
+ Prepares for, attends, and participates in weekly sales meetings.
+ Remains current on industry trends, market activity and competitor products.
**Qualifications:**
+ High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
+ 0-2 years of relevant experience
+ 1 year of sales experience preferred
+ Direct Sales (B2B) experience preferred
+ Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
+ Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
+ Ability to build working relationships with other functional areas to best support mutual objectives
+ Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
+ Ability to research and resolve customer issues
+ Strong written and verbal communication skills
+ Basic computer skills
+ Ability to effectively prioritize and execute tasks
+ Ability to build and maintain long-term relationships with customers
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
**How you will contribute**
You will:
+ Be the single point of contact for your customer portfolio
+ Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
+ Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
+ Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
+ Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience in CS&L and with customers
+ Experience in fast-moving consumer goods or consumer packaged goods company
+ Strong analytical and problem solving skills
+ SAP knowledge and expertise in MS Office
+ Customer orientation, strong influencing and communication skills
+ Strong focus on delivering productivities, service and KPIs
+ Team player, accountable, proactive thinking, flexibility
**More about this role**
Sabemos do nosso papel como agentes de transformação para gerar uma mudança positiva, por isso, diversidade, equidade e inclusão são uma de nossas prioridades. Acreditamos na quebra de estereótipos e barreiras para garantir a representatividade da sociedade dentro da nossa empresa. E, para isso, temos um Comitê de Diversidade que atua em quatro frentes, Pessoas com deficiência (PCD), Étnico-Racial, Mulheres e LGBTQIAP+, além de fazer parte do MOVER - Movimento pela Equidade Racial.
**Principais atividades:**
- Gestão de cliente com alto nível de exposição e relevância estratégica.
- Atuar como principal interface de comunicação entre cliente, time de vendas e de transportes.
- Garantir um relacionamento próximo e de confiança com o cliente, com forte habilidade de comunicação e soft skills de relacionamento.
- Acompanhamento presencial no cliente, com foco em proximidade e suporte direto às operações.
- Gestão da carteira de pedidos E2E: análise entrada de pedidos, alocação, trânsito, veículos, agendamentos e riscos de não abastecimentos para evitar rupturas.
- Monitorar e atuar nos desvios logísticos, destravando cargas, acompanhando tracking de veículos e colaborando com times de transporte.
- Responsável pela recolocação de pedidos, garantindo confiabilidade e organização nos processos.
- Apoio ao time comercial, com forte interface com vendas para garantir o cumprimento das metas de sell in.
- Elaboração e análise de KPIs (como exemplo, OTIF, OCT, Retornos, Ruptura), com apresentações periódicas para clientes e equipes internas (vendas, logística, gestão).
- Condução de reuniões quinzenais/semanais com cliente e stakeholders internos, discutindo riscos, planos e soluções.
- Trabalho colaborativo, garantindo integração entre cliente, logística e vendas para reduzir rupturas e assegurar as entregas no prazo.
**Competências Técnicas:**
- Conhecimento em Pacote Office, especialmente Excel e Power Point;
- Conhecimento em análises e construção no Power BI;
- Senso de gestão de projetos;
- Desejável: experiência na área de Customer Service;
- Desejável: Conhecimento em SAP;
- Disponibilidade para atuação em modelo híbrido de trabalho em horário administrativo no escritório de São Paulo e visitas aos clientes.
**Competências Comportamentais:**
**-** Relacionamento Interpessoal; Comunicação; Senso de Urgência; Organização; Dinamicidade; Perfil Analítico; Facilidade em aprendizagem; Trabalho em Equipe.
A Mondelez International está atenta ao Futuro do Trabalho e valoriza o bem-estar de nossas pessoas, buscando proporcionar as melhores experiências. Sendo assim, algumas de nossas vagas administrativas são elegíveis ao modelo híbrido, possibilitando o trabalho remoto em alguns dias da semana.
No Relocation support available
Business Unit Summary
**Mondelēz Brasil is Mondelēz International's fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians' favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Customer Collaboration (CLD)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.