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Specialism
IFS - Internal Firm Services - Other

Job Description & Summary
A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.

Our team owns delivering on strategy. Everything a firm does day-to-day to strategically plan, run the business and be profitable.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.
  
  
  

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Specialist

Job Description & Summary
A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.

Our team owns delivering on strategy. Everything a firm does day-to-day to strategically plan, run the business and be profitable.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.
  
  
  

Preferred Skills:

• 1 or 2 years of experience in project assistance, preferably in the technology
• Very good communication and organizational skills
• Advanced English (required)
• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management
  

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements
Not Specified

Job Posting End Date

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Professional Services

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Business Analyst - Latin America - Remote

Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 1 month ago

Industrial Applications- Product Expert IoT & Process M/F IT Internal Communications (US Client - Olivos/Barracas) Business Analyst / Product Manager – IRC270375 ServiceNow Solutions Analyst III - Business Analyst Business Analyst with Technical Support Experience - Remote - Latin America Security Consultant - EY Global Delivery Services Seniors Digital Assurance & Transparancy - US CLIENT Seniors Digital Assurance & Transparancy - US CLIENT Business Security Consultant - EY Global Delivery Services Security Advisory Consultant - EY Global Delivery Services

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About The Role

Nextracker is seeking a highly motivated and experienced Sr. Test Engineer to join our growing team. You will play a critical role in ensuring the quality, reliability, and performance of our products through rigorous testing and validation. This position offers the opportunity to design test hardware, execute test plans, analyze data, and contribute to development of new products.

Job Description

Sr.Test Engineer

About The Role

Nextracker is seeking a highly motivated and experienced Sr. Test Engineer to join our growing team. You will play a critical role in ensuring the quality, reliability, and performance of our products through rigorous testing and validation. This position offers the opportunity to design test hardware, execute test plans, analyze data, and contribute to development of new products.

What You Will Do

Design, build, operate, troubleshoot, and maintain test and validations power conversion systems in the field and in the laboratory.

Work closely with engineering team to develop / document / and execute test procedures. Record results, analyze data and prepare reports on the results.

Work closely with the engineering team to develop and execute test procedures for prototype equipment.

Create and maintain JHA (job hazard analysis) for field tests

Design / fabricate power and control panels for test equipment.

Design and fabricate custom test fixtures, tooling, and equipment to meet specific testing requirements.

Conduct a wide range of tests, including (but not limited to):

• Thermal Validation
• Environmental testing (temperature cycling, humidity, salt spray, UV exposure).
• Performance testing (functional testing, life testing, reliability testing).
• Data acquisition and analysis using appropriate software and instrumentation.
• Set up and maintain laboratory equipment, ensuring proper calibration and operation.
• Analyze test data, generate reports, and present findings to engineering and management teams.
• Identify and troubleshoot testing issues, developing and implementing corrective actions.
• Ensure compliance with relevant industry standards and regulations (e.g., ASTM, ISO, MIL-STD).
• Investigate and analyze field failures or product performance issues, utilizing root cause analysis methodologies and lab testing to replicate failures.
• Contribute to the development of new testing methodologies and equipment to meet evolving product needs.
  
  

Minimum Requirements

• 8+ years of proven experience in field or lab testing environment excluding academic experience
• Hands-on experience with a variety of testing equipment and instrumentation (e.g., multimeters, data loggers, oscilloscopes).
• Strong understanding of electrical and mechanical principles.
• Great collaboration skills with local and remote coworkers.
• Proficiency in data analysis and reporting tools.
• Previous experience with high voltage (1000V+) power systems
  
  

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Culture is our Passion

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology

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Join the frontier of energy innovation. In a range of career paths, you'll gain real experience on-site while using your expertise to deliver leading tech solutions.
As a **Field Engineer** , you will be involved in every part of our business. From acquiring essential data to planning long-term well development, you will organize, run, and report operations in the field environment and assist Specialists and other Engineers with key decisions. Your training will be hands-on as you learn about the energy industry and become an expert in the various tools and services in your business line. With the help of management and a comprehensive development program, you will be given responsibility and support to make your impact and start becoming a leader in our business.
Our **Field Specialists** focus on the vital technical and operational procedures that ensure our sites are safe and our customers get exceptional service. You will receive intensive instruction in troubleshooting, safety, and client interaction to develop a deep technical understanding of what we do. Through a combination of hands-on learning and formal training, you will become the company's representative on-site, with supervisory responsibility, working through a range of complex, practical challenges and developing innovative strategies to solve them.
As a **Field Technical Analyst** , you will provide technical expertise to teams across the site and use your knowledge to help them deliver exceptional service. Using a variety of tools and techniques, you will apply your theoretical understanding to the practical challenges we face on-site every day. This includes creating formation evaluation logs and helping to analyze and interpret cuttings to determine rock type and hydrocarbon presence. You will also help monitor the well parameters and maintain sensors to understand well conditions. An extensive development program will expand your technical knowledge and hands-on skillset.
**Responsibilities**
+ Perform operations, operate equipment, and be accountable for team wellsite performance by the end of your training
+ Manage field operations, including engineering design, maintenance, job planning, and operational reporting
+ Learn the well construction process and understand the role of different service companies
+ Support engineers and specialists on-site and help with essential duties, such as risk analysis
+ Effectively manage a crew and/or processes within a year
+ Help prepare wellsite reports and post-job debriefings
+ Actively contribute to continuous improvement culture across the business
**Qualifications and Experience**
+ Meet minimum degree/experience requirements ( Good verbal and written communication skills
+ Fluency in written and spoken English
+ Quick learner able to use logic to solve problems
+ Be personally committed to continuous improvement
+ Evidence of leadership and teamwork skills
Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A100 Row Serviços de Dados BRA is seeking a highly motivated and technically proficient individual to provide remote support for our non-core Data Center (Edge, Outpost, Local Zones) operations. This role requires an advanced technical skill, a strong problem-solving mindset, excellent communication skills and the ability to ensure seamless operation with maximum efficiency.
About You:
- You are an autonomous, detail-oriented professional with exceptional written and verbal communication skills, enabling you to clearly articulate technical concepts and engage with a variety of stakeholders.
- As a high-performing individual, you approach challenges proactively and are adept at navigating complex technical environments.
- You have experience supervising and collaborating with colocation operators to ensure timely and accurate servicing and preventive maintenance of critical infrastructure.
- You are proficient in first-level troubleshooting for facility and rack-level events, ensuring swift resolution to minimize downtime and service disruption.
- You have a proven ability to build and maintain strong relationships with internal teams and external stakeholders, ensuring effective collaboration to resolve issues as they arise.
- Your hands-on technical experience and ability to execute directed work make you a reliable resource for identifying, diagnosing, and resolving issues efficiently.
- You will be expected to work closely with teams across different regions, requiring an understanding of diverse cultural perspectives and effective communication in a global environment.
- You possess a solid understanding of support concepts such as ticketing systems, root cause analysis, and task prioritization, ensuring that all issues are tracked and resolved in a timely manner.
Key job responsibilities
As a Global Field Operations Command Center Tech (GFOCC Tech) at A100 Row Serviços de Dados BRA, you will play a key role in maintaining and operating one of the world's largest cloud computing infrastructures across multiple local and remote locations. In this capacity, you will be responsible for monitoring and servicing non-core Data Center infrastructure, including servers and networking equipment remotely from a centralized location. This role requires a proactive and detail-oriented approach, as you will be expected to drive operational improvements while ensuring seamless communication across teams. You will work closely with internal stakeholders to ensure the efficient functioning of our non-core Data Centers, implementing changes and resolutions as necessary while upholding the highest standards of operational excellence.
A day in the life
You day job will include:
- Remote troubleshooting of non-core DC network and compute Infrastructure;
- Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support;
- 24x7 Oncall and first responder for critical issues;
- Coordinate with remote hands & eyes for resolving DC facilities and IT infrastructure issues;
- Participate in small-size improvement projects;
- Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes;
- Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations;
- Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
LATAM GFO is seeking a passionate, results oriented engineer to drive operational excellence in its colocation and field based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Global field operations. The position will drive overall availability and reliability to meet or exceed the defined service level expectations of data center operations.
The Global field engineer will be responsible for working with business development on site qualification and selection. In addition the engineer will be responsible for managing multiple relationships with Colocation providers to oversee the operation and maintenance of all electrical, mechanical, and HVAC equipment in multiple data centers. This equipment supports mission-critical servers and networking equipment with high uptime expectations. The Global Field Engineer will identify and drive projects to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Where appropriate, the engineer will drive innovation cooperatively with the colocation facility to reduce operational costs. A strong sense of ownership and bias for action will be necessary for this position.
The Global Field Engineer is Amazon's front line technical subject matter leader when it comes to hands-on electrical and mechanical equipment operations and troubleshooting. They will work with the Colocation provider and business Development to ensure the ongoing maintenance and operations of Data Center Operation's Mission Critical Facilities, which includes, but is not fully limited to, stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors. Nobody can be an expert on all of these systems, so having an ability to quickly learn and network to find right answers is essential to success.
*Please note that this role will require up to 60% travel around the LATAM/AMER area*
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
-Supervise, advise and collab with Colocation operators performing servicing or preventive maintenance.
-Assist in performing root cause analysis for operational issues.
-Perform periodic on site reviews and audits of operations, electrical, and mechanical systems
-Supervise the design and implementation of retrofits of existing facilities
-Qualify new sites for new deployments
-Drive operational excellence in all data center sites
-Perform first level trouble-shooting for facility and rack level events.
-Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites.
-Attending weekly calls with both TPMs and CAD designers, designing and retrofitting new and existing cages within our AMER edge space.
-Support other projects, safety, and process improvements.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
-Electrical / Mechanical licensing or Bachelor's degree in Electrical / Mechanical Engineering or equivalent depending on where you received your qualification.
-Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center. In-depth knowledge of UPS, backup generator systems and generic mechanical-room infrastructure such as chillers, Cooler Units, and fan controls
-Strong writing skillset
Preferred Qualifications
-Master HVAC or Master Electrician
-Experience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities;
-Project Management experience
-Proficiency in MS Word, Excel, PPT, and other project management software.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers, including servers, storage, networking, power, and cooling equipment, ensuring our customers have continual access to innovative solutions. We work on challenging problems, managing variables impacting the supply chain, and seek talented individuals to join our team.

You will join a diverse team of engineers, supply chain specialists, security experts, operations managers, and other vital roles. Your collaboration across AWS will help us uphold high standards of safety and security while providing extensive capacity at low costs. We foster an inclusive culture that welcomes bold ideas and empowers ownership from start to finish.

A100 Row Serviços de Dados BRA is looking for a highly motivated individual to provide remote support for non-core Data Center operations (Edge, Outpost, Local Zones). This role demands advanced technical skills, a strong problem-solving mindset, excellent communication, and the ability to ensure seamless, efficient operations.

About You:

• You are autonomous, detail-oriented, with excellent written and verbal communication skills, capable of articulating technical concepts clearly to stakeholders.
• You proactively approach challenges and navigate complex technical environments effectively.
• You have experience supervising and collaborating with colocation operators for timely servicing and maintenance of critical infrastructure.
• You are proficient in first-level troubleshooting for facility and rack-level events, ensuring swift resolution to minimize downtime.
• You excel at building and maintaining relationships with internal teams and external stakeholders for effective issue resolution.
• Your hands-on technical experience enables you to diagnose and resolve issues efficiently.
• You can work closely with teams across regions, understanding diverse cultural perspectives and communicating effectively globally.
• You understand support concepts like ticketing systems, root cause analysis, and task prioritization to ensure issues are tracked and resolved promptly.

Key job responsibilities

As a GFOCC Tech at A100 Row Serviços de Dados BRA, you will maintain and operate one of the world's largest cloud infrastructures across multiple locations. Your responsibilities include monitoring and servicing non-core Data Center infrastructure remotely, driving operational improvements, and ensuring seamless communication across teams.

Your tasks include:

• Remote troubleshooting of non-core DC network and compute infrastructure;
• Remote triaging and repairing server and network hardware with on-ground support;
• Providing 24x7 on-call support for critical issues;
• Coordinating with remote hands & eyes for infrastructure issues;
• Participating in small improvement projects;
• Building relationships with remote facilities to ensure swift response times;
• Assisting senior techs in quality checks for site and network scaling projects;
• Guiding vendors on AWS standards and policies, providing remote support.

About the team

We value diverse experiences. Even if you do not meet all qualifications, we encourage you to apply. Whether you are starting your career or have alternative experiences, your background is welcome.

Why AWS?

Amazon Web Services is the most comprehensive cloud platform, trusted by startups to Fortune 500 companies. We innovate continuously, powering businesses worldwide.

Inclusive Team Culture

Our culture fosters learning and curiosity. Employee-led groups promote inclusion, and events like CORE and AmazeCon celebrate our diversity.

Mentorship & Career Growth

We support professional development through mentorship and resources to help you grow into a well-rounded professional.

Work/Life Harmony

We value work-life balance with flexible hours and arrangements, supporting your success both professionally and personally.

Minimum Requirements:

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school diploma or equivalent
• Experience working effectively with customers under pressure

For accommodations during the application process, visit this link .

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Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A100 Row Serviços de Dados BRA is seeking a highly motivated and technically proficient individual to provide remote support for our non-core Data Center (Edge, Outpost, Local Zones) operations. This role requires an advanced technical skill, a strong problem-solving mindset, excellent communication skills and the ability to ensure seamless operation with maximum efficiency.
About You:
- You are an autonomous, detail-oriented professional with exceptional written and verbal communication skills, enabling you to clearly articulate technical concepts and engage with a variety of stakeholders.
- As a high-performing individual, you approach challenges proactively and are adept at navigating complex technical environments.
- You have experience supervising and collaborating with colocation operators to ensure timely and accurate servicing and preventive maintenance of critical infrastructure.
- You are proficient in first-level troubleshooting for facility and rack-level events, ensuring swift resolution to minimize downtime and service disruption.
- You have a proven ability to build and maintain strong relationships with internal teams and external stakeholders, ensuring effective collaboration to resolve issues as they arise.
- Your hands-on technical experience and ability to execute directed work make you a reliable resource for identifying, diagnosing, and resolving issues efficiently.
- You will be expected to work closely with teams across different regions, requiring an understanding of diverse cultural perspectives and effective communication in a global environment.
- You possess a solid understanding of support concepts such as ticketing systems, root cause analysis, and task prioritization, ensuring that all issues are tracked and resolved in a timely manner.
Key job responsibilities
As a Global Field Operations Command Center Tech (GFOCC Tech) at A100 Row Serviços de Dados BRA, you will play a key role in maintaining and operating one of the world's largest cloud computing infrastructures across multiple local and remote locations. In this capacity, you will be responsible for monitoring and servicing non-core Data Center infrastructure, including servers and networking equipment remotely from a centralized location. This role requires a proactive and detail-oriented approach, as you will be expected to drive operational improvements while ensuring seamless communication across teams. You will work closely with internal stakeholders to ensure the efficient functioning of our non-core Data Centers, implementing changes and resolutions as necessary while upholding the highest standards of operational excellence.
A day in the life
You day job will include:
- Remote troubleshooting of non-core DC network and compute Infrastructure;
- Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support;
- 24x7 Oncall and first responder for critical issues;
- Coordinate with remote hands & eyes for resolving DC facilities and IT infrastructure issues;
- Participate in small-size improvement projects;
- Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes;
- Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations;
- Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.