93 Empregos para Operações De Fast Food - Brasil

Customer Service Specialist

Contagem, Minas Gerais Wabtec Corporation

Publicado há 5 dias atrás

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It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Com quem você trabalhará?**
Latam Freight Services team
**Como você irá fazer a diferença?**
Como membro do time de Customer Service Latam para Freight Services, você será responsável por gerenciar as demandas para venda de peças e serviços de locomotivas para os clientes na América Latina, incluindo a gestão dos pedidos de compra e o diligenciamento de todo o processo interno para garantir a disponibilização do produto/serviço na data acordada com os clientes.
**O que queremos saber sobre você?**
+ Desejável formação em Engenharia, Comércio Exterior, Administração ou áreas afins para gestão de negócios.
+ Habilidade/experiência com ferramentas digitais - Excel, PowerPoint, Power BI.
+ Experiência com sistemas ERP, preferencialmente Oracle.
+ Experiência anterior em suporte ao cliente é um diferencial, atividades comerciais com foco em B2B.
+ Boa capacidade analítica para tomada de decisões.
+ Habilidades de comunicação e relacionamento interpessoal.
+ Perfil dinâmico, proativo e resiliente.
**Como será o seu dia-a-dia?**
+ Ser o ponto focal do cliente no atendimento da conta, para peças e serviços.
+ Realizar interface com áreas diversas do cliente e interno Wabtec - Operação, Financeiro, Comercial e afins.
+ Gestão das demandas de peças e serviços para locomotivas.
+ Acompanhar a cadeia da geração da demanda até a entrega ao cliente.
+ Cotações para venda de peças.
+ Gestão do pós-venda/garantia.
+ Gestão dos indicadores de atendimento, análise de causa raiz e ações visando a melhoria contínua.
+ Reporte dos resultados financeiros das contas, incluindo as projeções.
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Supervisor de Customer Service

05999-899 São Paulo, São Paulo Mais Mu

Publicado há 5 dias atrás

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Buscamos um(a) Supervisor de Customer Service com perfil analítico e foco em eficiência operacional para liderar a estruturação, automação e otimização dos processos de atendimento e que vai atuar na interface entre atendimento, logística e experiência do cliente, ajudando a tornar nossos processos cada vez mais eficientes e integrados.


Responsabilidades:


  • Liderar o time de Customer Service, garantindo excelência no atendimento e cumprimento de SLAs;
  • Liderar iniciativas de automação dos fluxos de Customer Service;
  • Estruturar e aprimorar processos de pós-venda, entregas, trocas e devoluções;
  • Implementar ferramentas e automações que aumentem eficiência operacional;
  • Monitorar KPIs e gerar insights para tomada de decisão (SLA de atendimento, FCR, NPS);
  • Atuar em parceria com as áreas Comercial, Financeiro e TI para resolver causas raiz de problemas operacionais, com foco em satisfação dos clientes;
  • Conduzir melhorias contínuas e propor soluções baseadas em dados.


Requisitos:

•⁠ ⁠ormação superior completa em Administração, Engenharia, Comunicação, Economia ou áreas correlatas;

•⁠ ⁠Experi ia sólida em Customer Service, operações comerciais ou supply chain, com foco em eficiência e experiência do cliente;

•⁠ ⁠Conh mento em ERP (SAP Business One é um diferencial);

•⁠ ⁠ ilidade em análise de processos, automação e escalabilidade de atendimento;

•⁠ ⁠Do io de Excel e vivência com ferramentas de BI (Power BI);


Diferenciais:

•⁠ ⁠ ência com projetos de automação de atendimento (chatbots, RPA, workflows, integrações API ou Power Automate);

•⁠ ⁠Expe ncia com plataformas de atendimento (Zendesk, Freshdesk, Salesforce Service Cloud, etc.);

•⁠ nhecimento em indicadores de CX e metodologias de melhoria contínua

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Program Manager - Customer Service

São Paulo, São Paulo Keeta

Publicado há 10 dias atrás

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We’re Hiring: Program Manager - Customer Service

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now Brazil.


Are you a strategic thinker and a collaborative leader who thrives on driving seamless coordination and operational excellence? We are looking for a Program Manager to bridge the gap between our business teams and service functions, ensuring the successful execution of key initiatives.


What You’ll Do

  • Be the Key Liaison – Act as the primary connection between business teams and service teams, ensuring smooth communication and goal alignment.
  • Drive Resource Efficiency – Coordinate cross-functional teams, optimize processes, and allocate resources across quality assurance, training, delivery, and process management to maximize efficiency.
  • Lead Program Execution – Develop and manage program plans, budgets, and priorities while identifying risks and implementing proactive solutions.


Why Keeta?

  • Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  • Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.


What We’re Looking For

  • Bachelor’s degree or higher in Project Management, Business Administration, or a related field.
  • 3+ years of experience in project or program management, preferably with a strong understanding of service operations.
  • Exceptional leadership & collaboration skills – Ability to work across teams and drive initiatives forward.
  • Proficiency in project management tools and strong analytical thinking.
  • Fluency in English & Portuguese – Excellent communication skills in speaking, listening, reading, and writing.


Bonus Points If You Have

PMP, PgMP, or similar certifications.

Experience in process optimization and standardization within service functions.



Location: São Paulo, Brazil

Apply now and be part of a team where learning never stops!

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Customer Service Tools Operations

São Paulo, São Paulo Keeta

Publicado há 11 dias atrás

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We’re Hiring: Customer Service Tools Operations

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.


Are you passionate about system optimization, tech-driven solutions, and enhancing customer service efficiency? If so, we have the perfect opportunity for you!


What You’ll Do:

  • System Management – Maintain, configure, and update customer service tools to ensure seamless operations.
  • Requirement Coordination – Gather feedback from CE-Sites, collaborate with product & R&D teams to enhance system features.
  • Data-Driven Improvements – Analyze system performance, monitor usage trends, and drive tool efficiency.
  • Training & Support – Provide hands-on training, create documentation, and offer technical assistance to the customer service team.


Why Keeta?

  • Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  • Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.


What We’re Looking For

2+ years of experience in service tool operations or a related field.

Strong coordination skills to align cross-functional resources for tool development.

Proficiency in in Portuguese & English with a sharp ability to learn and adapt.


Location: Brazil,

Ready to elevate customer service technology and make an impact? Apply now and be part of our global journey!

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Assistente de Customer Service

06715862 Cotia, São Paulo Meta Brasil

Publicado há 6 dias atrás

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clt (efetivo)

Atendimento a clientes via chat/ e-mail/ telefone

Acompanhamento de pedidos

Tratativas de Pré e pós vendas

Seguimento Grafico

Certificação Conhecimento

2º grau completo - Necessário

Formação superior (concluído ou cursando) - Desejável

Experiência mínima de 3 anos na área - Necessário

Excel intermediário - Desejável

Excelente comunicação verbal e escrita - Necessário

Benefícios

- Assistência Médica / Medicina em grupo
- Participação nos lucros
- Ticket alimentação
- Vale-transporte

Horário de Trabalho

De segunda a sexta feira das 08:00 as 17:48

Informações Adicionais

Vaga 100% presencial

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Customer Service Specialist PCD

São Paulo, São Paulo Dow

Publicado há 3 dias atrás

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At a glance
Position:Customer Service Specialist PCD
Primary Location:Sao Paulo (BRA), São Paulo, Brazil
Schedule:Full time
Date Posted:10/22/2025
Job Number:R
Position Type:Temporary
Workplace Type:Hybrid
At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
A Dow tem uma oportunidade para atuar comoCustomer Service Specialist PCD, localizado emSão Paulo - SP.
Somente serão consideradas as inscrições de candidatos com deficiência para esta oportunidade, como disposto no artigo 93 da Lei Federal do Trabalho 8.213/91.
Atua como interface entre os clientes e os parceiros da cadeia de valor da empresa para oferecer um serviço excepcional aos clientes e impulsionar a rentabilidade da Dow. Fornece soluções ao cliente enquanto gerencia necessidades operacionais e colabora de perto com parceiros funcionais (Manufatura, Marketing & Vendas, Cadeia de Suprimentos, etc.) para atingir os objetivos da empresa.
Responsabilidades:
+ Executa o processo de entrada de pedidos e gerencia o processo de atendimento de pedidos para um ou mais negócios e clientes, geralmente clientes prioritários e fundamentais com alto grau de complexidade.
+ Mantém conhecimento aprofundado sobre os produtos, negócios, aplicações e ofertas de serviços da empresa.
+ Fortalece o relacionamento com o cliente desenvolvendo vínculos sólidos, compreendendo suas necessidades e coletando informações de mercado.
+ Coordena atividades nas contas de clientes atribuídas, aborda proativamente problemas e implementa soluções.
+ Mantém níveis de serviço de acordo com a priorização do negócio.
+ Diferencia entre os requisitos do cliente e as capacidades da Dow; escolhe a melhor solução com melhor custo-benefício.
+ Apoia estratégias comerciais com clientes da Dow em diversos negócios.
Qualificações:
+ Graduação completa.
+ Inglês e Espanhol intermediário (desejável).
+ Experiência com SAP (desejável).
+ Experiência relevante em funções similares.
Sua habilidades:
+ Resiliência: Capacidade de lidar com atividades diárias em ambiente de alta pressão e entender sua responsabilidade na função. Flexibilidade para se adaptar a mudanças.
+ Trabalho em equipe: Estará em um ambiente colaborativo e precisa ter competitividade saudável.
+ Proatividade: Essencial para lidar com clientes que impactam a empresa. Deve ser capaz de navegar por todo o processo e garantir que o cliente seja atendido.
+ Relacionamento com o cliente: Habilidades de comunicação e negociação são fundamentais.
+ Resolução proativa de problemas
+ Fortes habilidades de comunicação
Para se candidatar:
+ Faça login ou crie sua conta.
+ Certifique-se de que seu currículo esteja acessível. Você pode facilmente usar seu perfil do LinkedIn para carregar seu currículo ao se candidatar.
About Dow
Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on
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Associate Representative - Customer Service

São Paulo, São Paulo WESCO

Publicado há 3 dias atrás

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As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Interacts with customers by phone or in person to provide information and to ensure best service possible.
+ Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
+ Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
+ Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
+ Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
+ Refers unresolved customer grievances to designated departments for further investigation.
+ Completes customer invoicing.
+ Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
+ Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
+ Prepares for, attends, and participates in weekly sales meetings.
+ Remains current on industry trends, market activity and competitor products.
**Qualifications:**
+ High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
+ 0-2 years of relevant experience
+ 1 year of sales experience preferred
+ Direct Sales (B2B) experience preferred
+ Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
+ Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
+ Ability to build working relationships with other functional areas to best support mutual objectives
+ Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
+ Ability to research and resolve customer issues
+ Strong written and verbal communication skills
+ Basic computer skills
+ Ability to effectively prioritize and execute tasks
+ Ability to build and maintain long-term relationships with customers
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
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Sobre o mais recente Operações de fast food Empregos em Brasil !

Analista de Customer Service

Mondelez International

Publicado há 10 dias atrás

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**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
**How you will contribute**
You will:
+ Be the single point of contact for your customer portfolio
+ Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
+ Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
+ Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
+ Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience in CS&L and with customers
+ Experience in fast-moving consumer goods or consumer packaged goods company
+ Strong analytical and problem solving skills
+ SAP knowledge and expertise in MS Office
+ Customer orientation, strong influencing and communication skills
+ Strong focus on delivering productivities, service and KPIs
+ Team player, accountable, proactive thinking, flexibility
**More about this role**
Sabemos do nosso papel como agentes de transformação para gerar uma mudança positiva, por isso, diversidade, equidade e inclusão são uma de nossas prioridades. Acreditamos na quebra de estereótipos e barreiras para garantir a representatividade da sociedade dentro da nossa empresa. E, para isso, temos um Comitê de Diversidade que atua em quatro frentes, Pessoas com deficiência (PCD), Étnico-Racial, Mulheres e LGBTQIAP+, além de fazer parte do MOVER - Movimento pela Equidade Racial.
**Principais atividades:**
- Gestão de cliente com alto nível de exposição e relevância estratégica.
- Atuar como principal interface de comunicação entre cliente, time de vendas e de transportes.
- Garantir um relacionamento próximo e de confiança com o cliente, com forte habilidade de comunicação e soft skills de relacionamento.
- Acompanhamento presencial no cliente, com foco em proximidade e suporte direto às operações.
- Gestão da carteira de pedidos E2E: análise entrada de pedidos, alocação, trânsito, veículos, agendamentos e riscos de não abastecimentos para evitar rupturas.
- Monitorar e atuar nos desvios logísticos, destravando cargas, acompanhando tracking de veículos e colaborando com times de transporte.
- Responsável pela recolocação de pedidos, garantindo confiabilidade e organização nos processos.
- Apoio ao time comercial, com forte interface com vendas para garantir o cumprimento das metas de sell in.
- Elaboração e análise de KPIs (como exemplo, OTIF, OCT, Retornos, Ruptura), com apresentações periódicas para clientes e equipes internas (vendas, logística, gestão).
- Condução de reuniões quinzenais/semanais com cliente e stakeholders internos, discutindo riscos, planos e soluções.
- Trabalho colaborativo, garantindo integração entre cliente, logística e vendas para reduzir rupturas e assegurar as entregas no prazo.
**Competências Técnicas:**
- Conhecimento em Pacote Office, especialmente Excel e Power Point;
- Conhecimento em análises e construção no Power BI;
- Senso de gestão de projetos;
- Desejável: experiência na área de Customer Service;
- Desejável: Conhecimento em SAP;
- Disponibilidade para atuação em modelo híbrido de trabalho em horário administrativo no escritório de São Paulo e visitas aos clientes.
**Competências Comportamentais:**
**-** Relacionamento Interpessoal; Comunicação; Senso de Urgência; Organização; Dinamicidade; Perfil Analítico; Facilidade em aprendizagem; Trabalho em Equipe.
A Mondelez International está atenta ao Futuro do Trabalho e valoriza o bem-estar de nossas pessoas, buscando proporcionar as melhores experiências. Sendo assim, algumas de nossas vagas administrativas são elegíveis ao modelo híbrido, possibilitando o trabalho remoto em alguns dias da semana.
No Relocation support available
Business Unit Summary
**Mondelēz Brasil is Mondelēz International's fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians' favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Customer Collaboration (CLD)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
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  58. directions_carSetor Automotivo
  59. wifiTelecomunicações
  60. psychologyTerapia
  61. codeTI e Software
  62. local_shippingTransporte
  63. local_shippingVarejo
  64. petsVeterinária
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