271 Empregos para Customer Service - Brasil

Join to apply for the Customer Service Representative role at GovAssist

Join to apply for the Customer Service Representative role at GovAssist

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A specialized travel consultancy organization dedicated to facilitating travel worldwide. We take pride in our skilled and knowledgeable team, which excels in all aspects of visa processing and other travel documentation services. We are happy to inform you that our team is actively seeking resourceful and enthusiastic L1 Customer Service Agents to collaborate with as a part of our global consulting program.

Join our remote support team and use your two-plus years of multichannel experience to deliver service that shines.

• Competitive pay starting at USD 6 per hour.
• Seasonal Bonuses and Commissions
• Fully remote with scheduled breaks and paid training.
• Growth pathways to senior support or lead roles.

What You’ll Do

• Handle high‑volume inquiries of ticketed emails and live‑chat sessions, and outbound calls with empathy and speed.
• Own first‑contact resolution: diagnose issues, provide step‑by‑step guidance, and close cases within SLA whenever possible.
• Document like a pro: log every interaction in our CRM with clear, concise case notes for seamless follow‑up.
• Escalate smartly: identify complex problems, add full context, and route to Tier2 or specialist teams without delay.
• Spot opportunities: recognise upsell, cross‑sell, or retention moments and route leads to Sales when appropriate.
• Champion quality: follow company policies, data‑privacy rules, and QA checklists to maintain top CSAT scores.
• Collaborate & improve: share customer feedback with Product and Ops to eliminate pain points and enhance workflows.

And own:

• a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM
• a second monitor and noise-canceling headset;
• Ensure a high-speed internet connection with an upload speed exceeding 25 Mbps and a latency of fewer than 100 milliseconds.

What Makes You a Great Fit

• 2+ years of phone, email, and chat support in a high‑volume environment.
• Fluent, confident English, both written and spoken.
• CRM & tech support platforms savvy (Zendesk, Atlassian, Slack, or similar).
• Calm under pressure, solution‑oriented, and passionate about customer happiness.
• Reliable home office, high‑speed internet, and the ability to work flexible shifts.

Apply now!

• Seniority level Entry level

• Employment type Full-time
• Industries IT Services and IT Consulting

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Team Overview and Job responsibilities

We are looking for an Inside Sales & Customer Service Analyst to support the commercial development of our Elevator & Escalator Business Unit in Brazil.

Based in Sorocaba (SP) and reporting to the Sales Manager, this person will act as a commercial facilitator, working closely with the sales team to optimize the entire sales cycle — from pre-sales to post-sales — with a strong focus on process improvement, customer satisfaction, and business growth.

This role combines key activities from Customer Service, Sales Administration, and Inside Sales, providing a 360° view of the commercial operation. You will help boost sales opportunities, manage offers and orders, monitor backlog, and ensure clear communication between the commercial area and internal departments like supply chain, production planning, logistics, pricing, fiscal and legal.

Roles & Responsibilities:

• Manage and track sales opportunities, offers, and customer requests

• Support the sales team in improving sales funnel visibility and pipeline control

• Collaborate with account managers to identify and unlock potential business opportunities (inside sales support)

• Monitor sales KPIs such as hit rate, backlog status, and conversion

• Ensure data accuracy in ERP and CRM systems (SAP and Salesforce)

• Respond to customer inquiries regarding offers, orders, lead times, inventory, logistics, and quality issues

• Act as a bridge between Sales, PCP, Logistics, Pricing, Fiscal, Legal and the Customer to enhance customer experience

• Contribute to monthly forecast routines (Flash and Rolling Forecast)

• Provide commercial insights and support continuous improvement projects across the BU

• Propose improvements in tools and reports to support business decisions

• Conduct proactive customer calls and assist with commercial incentive programs to promote the Prysmian portfolio

• Track billings and ensure timely resolution of any issues to guarantee product delivery

• Manage financial credit requests when needed

• Review daily reports and unblock orders when required

• Maintain up-to-date information on your portfolio and offer pipeline

• Ensure coverage of day-to-day activities and collaborate with interns when delegating tasks, aligned with the Sales Manager

• Deliver daily reporting for full visibility of the sales portfolio

We are looking for a candidate with the following skills and motivations:

• Bachelor’s degree in Business Administration, Engineering, or related fields

• Experience in Inside Sales, Sales Administration, or Customer Service

• Commercial mindset with initiative to support business growth

• Strong analytical skills and ability to interpret commercial KPIs

• Strong communication and relationship-building skills

• Ability to understand technical subjects (knowledge of elevator and escalator components is a plus)

• Fluent in Portuguese and intermediate English (Spanish is a plus)

• Proficiency in Excel; experience with SAP and Salesforce is preferred

• Self-motivated, hands-on, organized, and collaborative profile

• Able to handle confidential information with discretion

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Join to apply for the Customer Service Associate role at Walgreens

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Associate role at Walgreens

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This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.00/hr - $7.50/hr

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  
  

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  
  

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  
  

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
  
  

• Attends training and completes PPLs requested by Manager or assigned by corporate.
  
  

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours
  
  

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other

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Join to apply for the Customer Service Representative role at Verifone

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Verifone

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For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

As a Customer Service Representative , you will be part of the Shopper Support Team, delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, and a positive mindset to elevate Verifone's service delivery and will be a strong contributor to the overall success we achieve.

Key responsibilities:

• Handle customer inquiries via phone and email related to the online purchase process (inbound only)
• Manage confidential information securely and in compliance with internal policies
• Maintain a positive, empathetic, and professional approach in every customer interaction
• Respond promptly and accurately to customer questions and requests
• Communicate with customers across multiple channels to ensure a seamless experience
• Acknowledge, investigate, and resolve customer complaints in a timely manner
• Strive to exceed customer expectations and always deliver exceptional service

Working Hours

• We operate a 40-hour work week, 8 working hours per day with a 1-hour lunch break.
• You will work 6 am - 15 pm. (Mexico time; GMT-6)

• Fluency in Mexican Spanish, Brazilian Portuguese and English (written and spoken)
• Experience in a similar role, with measurable results handling a large volume of customer calls and tickets
• Strong customer focus, with the flexibility to adapt and respond effectively to a wide range of personalities and communication styles
• Exceptional communication and presentation skills, able to convey information clearly and persuasively
• Highly organized, with the ability to manage multiple priorities, work under pressure, and meet deadlines

• Step into an industry leader that’s shaping the future of global payments. We’re forward-thinking, innovation-driven, and committed to helping both our people, customers and our business grow
• We want you to feel confident and prepared from day one. That’s why you’ll begin your role with up to three weeks of fully paid training, equipping you with the knowledge, tools, and skills you need to thrive.
• We know every new role comes with a learning curve - and we’ve got you covered. You’ll receive ongoing feedback, guidance, and encouragement from a collaborative team that truly wants to see you succeed.
• We appreciate your commitment, which is why we offer attractive incentives for weekend shifts and special bonuses for working during legal holidays.

Your well-being matters to us. Our benefits package includes:

• Medical, Dental and Vision insurance
• Life and Disability insurance
• Marking, Meal Vouchers, Saving Fund, Holiday Bonus
• Competitive Vacation time

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at Verifone by 2x

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