1.339 Empregos para Customer Service - Brasil

Overview

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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As a bilingual customer service representative at TTEC, you'll be helping customers by quickly providing answers, consulting on solutions, and resolving issues with a smile. You'll be the key to turning an average customer’s experience into an exceptional one. We'll train you to become a subject matter expert in your field, ensuring you’re confident in delivering the highest level of service. You’ll bring motivation, passion, and integrity to everything you do—qualities that connect us all. Plus, you’ll have the chance to build new friendships and grow your career in a fun, high-energy environment.

1. Accept inbound calls from customers. we have several different types of clients and hours that fit you!
2. Effectively resolve issues or concerns
3. Represent and help to build the business of a Fortune 500 company
4. Provide stellar customer service

1. Advanced English and Portuguese both written and spoken
2. Must be available to work weekends and evenings.
3. Ability to navigate through several web applications simultaneously (multitask)
4. Positive attitude and team spirit
5. Enthusiasm for helping people have a happier and healthier life

1. Supportive of your career and professional development
2. An inclusive culture and community minded organization where giving back is encouraged
3. A global team of curious lifelong learners guided by our company values
4. Competitive Base wage plus performance bonus opportunities
5. Hiring Bonus and Meal Allowances

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Customer Service Engineer

Job Responsibilities:

1. Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
2. Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
3. Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
4. Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
5. Other tasks assigned by supervisors.

Qualification Requirements:

1. Technical associate’s degree or above;
2. Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
3. Have the ability to find and troubleshoot faults in the field;
4. Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
5. A flexible approach to work, travel and unsociable hours;
6. Valid driving license and good driving record.

Key Competences:

1. System installation
2. System configuration and debugging
3. Troubleshooting
4. Replacement of spare parts
5. On-site training

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.