104 Empregos para Network Operations - Brasil

Overview

Procuramos pessoas com boa comunicação, com perfil analítico, proativas e organizadas para atuar realizando o atendimento inicial e planejando os chamados de acordo com o diagnóstico.

• prestar suporte a clientes, com atendimento via e-mail, whatsapp e ligação;
• diagnosticar resolução dos chamados;
• executar e/ou requisitar manutenções preventivas/corretivas;
• monitoramento sistemas e aplicações;
• testagem de equipamento (O.N.U);
• atendimento à portaria;
• dentre outras atividades correlatas.

Ensino médio, desejável superior cursando;

Experiência em atendimento ao cliente;

Desejável cursos de informática e Pacote Office.

Escala de trabalho: 12x36.

Procuramos pessoas com boa comunicação, com perfil analítico, proativas e organizadas para atuar realizando o atendimento inicial e planejando os chamados de acordo com o diagnóstico.

Atividades:

• prestar suporte a clientes, com atendimento via e-mail, whatsapp e ligação;
• diagnosticar resolução dos chamados;
• executar e/ou requisitar manutenções preventivas/corretivas;
• monitoramento sistemas e aplicações;
• testagem de equipamento (O.N.U);
• atendimento à portaria;
• dentre outras atividades correlatas.

Requisitos:

Ensino médio, desejável superior cursando;

Experiência em atendimento ao cliente;

Desejável cursos de informática e Pacote Office.

Escala de trabalho : 12x36.

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

• This role calls for someone with solid leadership skills and the ability to bring teams together and keep things running smoothly, even under pressure. You should be well-organized, able to juggle priorities, and comfortable working independently while following direction from remote teams. A calm, analytical approach is important, especially when dealing with tough or unexpected situations. Being detail-oriented and committed to doing things right is key, along with having the people skills to build strong relationships across teams. We’re looking for someone who’s proactive, motivated, and aligned with the bigger picture of our operations. You should understand the impact your work has on the customer experience, especially during incidents, and be able to connect local day-to-day work with central management through clear communication and reporting. Flexibility and resilience in a fast-moving environment are a must.

Key Responsibilities

• Oversee day-to-day operation, guiding the team in incident response and resolution
• Manage daily planning, resource allocation, and workload balancing across the team
• Responsible for supporting the selection, recruitment, onboarding, performance and continuous training of NOC analysts
• Monitor team performance and drive improvements through individual development and process refinement
• Coordinate communication between local teams, service management, and other stakeholders
• Ensure compliance with procedures and consistency in incident documentation and escalation
• Lead coordination during critical incidents, ensuring timely escalation and follow-up
• Promote a culture of continuous improvement and operational efficiency
• Willing to work hands-on alongside the team, actively participating in daily operations
• Maintain situational awareness of ongoing incidents and service impacts
• Serve as the primary local point of contact, working in coordination with the central NOC management team.

• Degree in Telecommunications, Computer Science, or equivalent experience
• Strong hands-on experience with CORE/RAN networks and telecom protocols such as SS7, MAP, SIP, CAP, ISUP, and DIAMETER
• Solid understanding of mobile network architecture and service delivery
• Proven ability to coordinate complex incidents involving multiple systems and teams
• Familiarity with IoT ecosystems and network monitoring tools is an advantage
• Experience in a 24/7 NOC environment, including team coordination
• Proficiency in English, with strong communication and documentation skills
• Proven leadership experience

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

#SomosMaisNaTIM Fazer parte da TIM é se conectar com o que acreditamos e ter MAIS sintonia com todo o TIMe. É aprender novas formas de oferecer ao mundo um trabalho com MAIS propósito. Aprendizado na TIM é MAIS que possibilidade. É o que nos move a fazer MAIS e melhor. É desenvolver habilidades com criatividade e transformar tecnologia em MAIS liberdade. Tecnologia na TIM é MAIS que ter a melhor cobertura. É imaginar as possibilidades com MAIS inovação, conectando todos e todas, com respeito e agilidade. Diversidade e Inclusão na TIM é MAIS que abraçar. É uma cultura cada vez MAIS essencial para o nosso dia a dia. É criar um impacto MAIS positivo sendo quem você é. Vem ser você e fazer parte de um TIMe que tem a coragem para inovar, a liberdade para tentar e a vontade de fazer a diferença na vida das pessoas. #imagineaspossibilidades #LI-JS1

Valorizamos a candidatura de Pessoas com deficiência, Pessoas negras, Pessoas LGBTI+, Pessoas 45+ e Mulheres!

Responsável por realizar a manutenção e operação especializada em sistemas de rede móvel.

Principais atividades

• Realizar a manutenção e operação de nível especializado de rede e serviços em elementos na redede competência;
• Analisar e executar as demandas de configuração (MOP), resolver problemas de complexidademédia e alta e tratar tickets de corretiva dos elementos da rede de competência;
• Realizar aceitação de novos elementos de rede e novos serviços (ATP e PQR);
• Implantar, gerenciar e realizar troubleshooting dispositivos de rede em ambientes virtuais;
• Garantir com equipe de monitoração a implantação e o bom funcionamento das integrações demonitoração;
• Prestar suporte e realizar a gestão da implantação e ativação dos projetos de engenharia;
• Suportar o time de engenharia em eventuais validações no Lab TIM de soluções ou equipamentosna rede de competência;
• Fazer análise e solução de falhas sobre as configurações desenvolvidas, executadas e suporte afalhas de redes, detectadas em regime normal de produção;
• Suportar à equipe de monitoração de rede e da área de Innovation Labs em ocasiões eventuais;
• Trabalhar em regime de sobreaviso e em plantões de emergência de acordo com a escala da área;
• Executar atividades programadas em janela de manutenção (entre 0hs e 06hs);
• Elaborar scripts e processos para automação afim de aumentar a eficiência e reduzir o tempo deexecução de tarefas.

• Superior completo preferencialmente em Engenharias de Telecom, Eletrônica, Elétrica ou Sistemas de TI;
• Experiência em troubleshooting nos elementos de Core Network (problemas de média ebaixa complexidade) e redes IP (routers e switches) ;
• Experiência na área de suporte de operação e manutenção para operadoras de telecomunicações;
• Experiência em ambiente convergente abordando redes fixas e móveis;
• Experiência em validação de novas soluções em ambiente de produção;
• Experiência com ferramentas de monitoração NMS de datacenter, HPE OpenView, Zabbix;
• Experiência com Gerenciamento de dispositivos de rede em ambientes virtuais;
• Sólidos conhecimentos dos protocolos STP e TCP/IP, protocolos de aplicação e roteamento: DNS, DHCP, FTP, SFTP, NTP, SSH, SNMP, OSPF;
• Conhecimento avançado em Protocolos de sinalização SIGTRAN, SIP, SS7 (Camel, MAP, ISUP, INAP), Diameter;
• Conhecimento em Sistemas operacionais (Linux, Unix, etc.) e experiência com equipamentos de infraestrutura de Datacenter (Servidores, Storage, Switchs, Roteadores, etc);
• Diferencial conhecimento de Banco de dados, SQL, MongoDB, NoSQL, MySQL, entre outros;
• Diferencial conhecimento de Linguagens de programação (Shell Script, Pyhton, Ansible, etc.).

Valorizamos a candidatura de Pessoas com deficiência, Pessoas negras, Pessoas LGBTI+, Pessoas 45+ e Mulheres!

Na TIM, o seu bem-estar é o nosso bem-estar, por isso o programaConexão Bem + Estar tem o propósito defortalecer o cuidado genuíno da TIM com o TIMe e suas famílias , por meio de iniciativas práticas em diversas frentes para todos e todas estarem sempre bem, na vida pessoal e profissional.

Fique por dentro dos nossos benefícios:

• Programa de Benefícios Flexíveis

• Assistência Médica e Odontológica *

• Benefício Medicamentos *

• Wellhub (ex-Gympass) *

• Vale Alimentação e/ou Refeição

• Programa de Bem-Estar Financeiro

• Previdência Privada

• Aparelho celular com Internet Ilimitada e franquia de Voz

• Convênios e Parcerias com mais de 3.000 empresas e instituições, incluindo parcerias para desconto na sua conta de luz e internet banda larga

• Curso de inglês online extensível a 1 familiar ou amigo

• Programa de Treinamento e Capacitação Internos

• Participação nos Lucros

• Meu primeiro benefício - Auxílio para filhos até 2 anos de idade

• Reembolso Creche (para pais ou mães)

• Modelos de trabalho e jornada flexíveis

• Happy Day - Dia de folga no mês do aniversário

• Licenças estendidas para maternidade, paternidade, casamento e adoção

• Vale Transporte

E outros!

* Extensível a dependentes legais

Join to apply for the Network Support Engineer role at VyOS Networks

Join to apply for the Network Support Engineer role at VyOS Networks

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VyOS is an open-source network operating system that provides an all-in-one platform for network management. Built on Linux, VyOS integrates powerful routing, firewall, VPN, and network services into a unified system. Unlike traditional networking hardware, VyOS can be deployed on a wide range of platforms, from physical routers and cloud environments to virtual machines, giving users flexibility and control over their network infrastructure.

The key strength of VyOS lies in its comprehensive feature set. It supports dynamic routing protocols (BGP, OSPF, RIP), multiple VPN types (IPsec, OpenVPN, WireGuard), firewall rules, traffic shaping, and more - all configured through a unified command-line interface (CLI) familiar to network engineers. Its ability to scale across various environments makes it popular with organizations seeking open-source networking solutions.

Job Description

The Network Support Engineer is responsible for providing expert technical assistance to clients using VyOS networking solutions. This role involves troubleshooting complex network issues, validating client concerns through functional and performance testing, and maintaining comprehensive support documentation. TheNetwork Support Engineer will collaborate closely with internal teams to escalate critical cases, enhance support workflows, and contribute to the continuous improvement of VyOS products and services.

Responsibilities

• Serve as the primary point of contact for handling client-reported issues, ensuring efficient communication and resolution.
• Monitor and follow up on escalated issues, ensuring timely responses and satisfactory outcomes for all involved parties.
• Document all client interactions, technical findings, and resolutions in the ticketing system to ensure accurate case history and knowledge sharing.
• Perform functional, regression, and performance testing to replicate and analyze client-reported issues and validate potential fixes.
• Create PoC configurations and setups to address specific client needs, documenting implementation and testing results for validation.
• Assist clients in configuring and optimizing VyOS deployments, providing tailored advice to meet their specific networking needs.
• Conduct initial debugging and troubleshooting, utilizing tools such as tcpdump, Wireshark, and system logs to identify root causes of issues.
• Develop simple scripts, patches, or configurations as required to resolve client-reported issues or support client-specific use cases.
• Collaborate with internal teams, including developers and network engineers, to facilitate the resolution of complex or escalated issues.
• Conduct root cause analysis for critical incidents reported by clients, delivering detailed reports to internal stakeholders for resolution or improvement.
• Provide detailed and structured feedback to internal teams on recurring client issues, suggesting improvements in features or usability.
• Maintain a comprehensive support knowledge base, including troubleshooting guides, known issues, and best practices for resolving common problems.
• Test and validate feature updates, bug fixes, or patches before delivering them to clients to ensure they meet client-specific requirements.
• Propose enhancements to support workflows, tools, and processes to streamline ticket handling and improve client satisfaction.

Requirements

Skills

• Proficiency in networking protocols (e.g., TCP/IP, BGP, OSPF, VPN, Firewalling, NAT).
• Hands-on experience with Linux-based networking solutions, preferably VyOS.
• Strong troubleshooting skills using tools like tcpdump, Wireshark, and system logs.
• Familiarity with functional, regression, and performance testing methods.
• Cloud knowledge: AWS, Azure and/or GCP
• Tools like Ansible and Terraform
• Experience with scripting (Bash, Python, or similar) for automation and configuration tasks.
• Strong knowledge of Linux-based OS as administrator.
• Knowledge of support ticketing systems and documentation best practices.

Experience

• 3+years of experience in network support, technical support, or a similar role.
• Previous experience working with VyOS or other open-source networking solutions is a plus.
• Experience in diagnosing and resolving complex network issues in production environments.
• Exposure to cloud networking and virtualization technologies is desirable.

Work Conditions and Compensation

Fully Remote Work: This 100% remote position allows you to work anywhere.

Flexible Work Schedule: We offer a flexible work schedule that allows you to manage your time while ensuring effective collaboration across our globally distributed teams. The official workday starts between 8 AM and 11 AM (employee local time) and ends between 5 PM and 8 PM (employee local time). While flexibility is encouraged, occasional work outside typical hours may be required to align with colleagues in different time zones. Open communication and availability for cross-time-zone meetings are essential for seamless teamwork.

Time Tracking: Employees are required to use time tracker software to monitor working hours and productivity.

Vacation: Enjoy 20 days of annual paid vacation

National Holidays: You are entitled to up to 10 days of paid leave for recognized national holidays.

Sick Leave: is provided in accordance with company policy

About VyOS Networks

VyOS Networks is a company dedicated to creating cutting-edge, open-source network solutions that empower organizations to manage their networks with flexibility and control. As the company behind the VyOS network operating system, we are committed to delivering a robust, scalable, and secure platform that meets the diverse needs of businesses, service providers, and network professionals worldwide.

At VyOS Networks, our work goes beyond just providing technology - we’re shaping the future of networking with a global, community-driven project. We foster an environment where talented individuals come together to solve complex networking challenges, while continuously improving both our products and ourselves.

Our Mission

Powering a connected world, engineering for the future.

We believe that the future of networking lies in open collaboration, continuous innovation, and delivering solutions that keep the world connected efficiently and securely.

Our Core Values

Our values define who we are as a team and how we approach our work every day:

• Respect : We believe in fostering a respectful environment where we value each other's perspectives and contributions. We maintain a deep respect for our colleagues, our open-source community, and our clients, ensuring that all interactions are guided by understanding, professionalism, and empathy.
• Responsibility : Trust is the foundation of our success. We hold ourselves to the highest standards of honesty, dependability, and accountability. Whether delivering on a commitment to a client or collaborating with a team member, we take responsibility for our actions and their impact.
• Improvement : We are driven by a relentless desire to improve - ourselves, our products, and the world of networking. Continuous learning, innovation, and refining our processes are key to pushing the boundaries of what’s possible.
• Contentment:
• At VyOS Networks, we believe that work should inspire and fulfill. We create an environment where people are excited to collaborate, share ideas, and find joy in solving real-world problems. We aim to inspire others while finding inspiration in the work we do.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Computer Networking Products

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Join to apply for the Senior Network Support Engineer role at EPAM Systems

We are seeking a highly skilled and experienced Senior Network Support Engineer to join our team. This individual will be responsible for providing advanced-level support for our global data network, serving as level 3 support for all network-related tasks and troubleshooting. The ideal candidate will design, develop, and deploy LAN/WAN network infrastructure and ensure its reliability and security.

Responsibilities

• Design, develop, and deploy LAN/WAN network infrastructure
• Provide 3rd level troubleshooting for all LAN/WAN alerts and issues
• Maintain all monitoring and reporting systems
• Produce and maintain documentation for all systems deployed
• Perform on-call duty for non-business hours support as per shift assignments
• Perform administrative tasks pertaining to time entry and status reporting
• Configure and install various network devices and services
• Perform network maintenance and system upgrades
• Monitor performance, system availability, and reliability
• Monitor system resource utilization, trending, and capacity planning
• Work within established configuration and change management policies
• Implement security tools, policies, and procedures
• Liaise with vendors and other IT personnel for problem resolution
• Maintain 24x7 availability for support
• Conduct technical trainings to internal resources

Requirements

• 3+ years of experience in a network support role
• CCNP Certification required
• B.A. Degree / B.S. Degree in a relevant field
• Azure/cloud-based networking expertise
• Experience with SDWAN, Cisco Firepower preferred
• Experience in troubleshooting complex network issues
• Proficiency in configuring and troubleshooting Cisco network devices
• Experience with Next Gen Firewalls, Cisco ISE, and wireless technologies
• Knowledge of routing protocols, LAN switching, and TCP/IP protocol suite
• Experience with network security practices
• Experience with firewall cloud services, Zscaler preferred
• Familiarity with applications such as SAP, Citrix, Portal, etc.
• Strong communication and documentation skills
• Fluent English communication skills at a B2+ level

Nice to have

• Additional certifications such as CCIE
• Experience in a global network environment
• Proficiency in additional network technologies and protocols

We offer

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
• Medicina Prepaga (It covers the collaborator and direct family group).
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
• Discounts card.
• Training Program (Access to multiple customized training plans according to the needs of each role within the company).
• Marriage bonus (The company doubles the allowance established by law that ANSES offers).
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
• External Agreements and Discounts.
• Vacations: 14 calendar days a year

By applying to our role, you are agreeing that your personal data may be used as set out in EPAM´s Privacy Notice and Policy.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development, Information Technology, and Engineering
• Industries: Software Development and IT Services and IT Consulting

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Get notified about new Senior Network Support Engineer jobs in Greater Buenos Aires .

Job Description: One day activity

• Build Phase – Pre-Installation Activities:
  • Verify & Validate the Bill of Materials (active & passive components).
  • Receive and Inspect network equipment (switches, APs, controllers, firewalls).
  • Rack and Stack devices in designated positions as per the layout plan.
  • Cable Management: Identify and label network cables for installation.
  • Power Setup: Verify available PDU sockets and install redundant power sources if required.
  • Provide Console Access for our remote engineers to configure the devices.
• Cutover Phase – Installation & Migration Activities:
  • Physically replace & install network devices, including:
    • Switches (Core, Distribution, and Access Switches)
    • Wi

Job Description

Estamos em busca de um Analista de Redes Cisco Pleno para atuar presencialmente nas dependências do cliente, prestando suporte técnico de nível 2/3 em ambientes críticos de rede. O profissional será responsável por manter a infraestrutura de rede ativa, segura e funcional, executando atividades de sustentação, análise de incidentes, atendimento a chamados técnicos, além de participar de melhorias e ajustes de performance da rede.

Local de Trabalho: Rio de Janeiro / RJ
Modelo: Presencial (On site)
Horário: Comercial (seg a sex)

• Prestar suporte técnico presencial a incidentes e problemas de rede (LAN, WAN, WLAN).
• Realizar diagnóstico, troubleshooting e correção de falhas em equipamentos Cisco (roteadores, switches, Access Points e WLC).
• Monitorar e analisar o desempenho da rede utilizando ferramentas de Observabilidade como ThousandEyes, entre outras.
• Garantir documentação técnica atualizada dos ambientes e procedimentos.
• Cumprir os SLA’s e escalar chamados quando necessário.
• Apoiar na instalação e substituição de equipamentos de rede no local.

• Formação técnica ou superior em Redes, TI, Engenharia, ou áreas correlatas.
• Certificação CCNP
• Experiência comprovada de no mínimo 03 anos em suporte técnico com equipamentos Cisco
• Domínio de protocolos e tecnologias: VLAN, STP, OSPF, EIGRP, BGP, ACLs, HSRP, DHCP, NAT, TCP/IP.
• Inglês intermediário para interação com fabricante

• Proatividade e senso de urgência.
• Boa comunicação e postura profissional para lidar diretamente com o cliente.
• Espírito colaborativo e foco em soluções.

• Experiência com automação de redes (Python, Ansible).
• Noções de cloud networking (AWS, Azure, GCP).
• Experiência com Redes SDN

• Employee Type: Full-Time
• Location: Rio de Janeiro, Brasil
• Job Type: Information Technology
• Experience: Not Specified
• Date Posted: 9/2/2025