405 Empregos para Network Operations Center - Brasil

Estamos com vaga aberta para Analista de NOC no Grupo Integrado.

Atuação no monitoramento de redes cabeadas, Wi-Fi, servidores Linux e Windows, e links de telefonia IP utilizando Zabbix e Grafana. Responsável por acompanhar o desempenho da infraestrutura, tratar incidentes, aplicar manutenções preventivas, escalar problemas e contribuir com melhorias contínuas.

Requisitos:

• Ensino superior completo ou cursando na área de Tecnologia
• Conhecimento básico em VLAN, STP, roteamento estático, DHCP, DNS e segmentação de rede
• Experiência com Zabbix e Grafana
• Noções de servidores Linux e Windows
• Conhecimento em redes Wi-Fi com UniFi e telefonia IP
• Entendimento de topologias e boas práticas de rede

Comportamental: proatividade, colaboração, comunicação clara, organização e vontade de aprender.

PCDs são bem-vindos.

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Procuramos pessoas com boa comunicação, com perfil analítico, proativas e organizadas para atuar realizando o atendimento inicial e planejando os chamados de acordo com o diagnóstico.

Atividades:

• prestar suporte a clientes, com atendimento via e-mail, whatsapp e ligação;
• diagnosticar resolução dos chamados;
• executar e/ou requisitar manutenções preventivas/corretivas;
• monitoramento sistemas e aplicações;
• testagem de equipamento (O.N.U);
• atendimento à portaria;
• dentre outras atividades correlatas.

Requisitos:

Ensino médio, desejável superior cursando;

Experiência em atendimento ao cliente;

Desejável cursos de informática e Pacote Office.

Escala de trabalho : 12x36.

Monitoramento - Porto Alegre / RS
Aqui na Nelogica, desenvolvemos soluções de alta performance com o objetivo de construir o futuro do mercado financeiro!

Estamos ampliando nossa atuação neste mercado, democratizando o acesso à informação e tecnologia para trading. Com diversos novos projetos e serviços sendo lançados, estamos formando uma equipe com foco no monitoramento dos serviços de negociação financeira, dados de mercado e sistemas de apoio.

Esta posição será responsável pela correta detecção de indisponibilidades e deterioração dos serviços de alta performance, bem como escalar os incidentes com os diferentes parceiros do mercado financeiro, como a B3 (antiga BMF&Bovespa), Corretoras, Bolsas internacionais, Crypto Exchanges, entre outras.

As principais atividades desta vaga são:

Realizar o monitoramento do transacional, sistemas e de todos os itens de configuração junto às ferramentas de monitoração;

Instalar e configurar os serviços;

Prover monitoramento rápido e assertivo com o mínimo de impacto ao ambiente, formalizando o acionamento;

Registrar os incidentes nas ferramentas de controle;

Escalar corretamente os incidentes com o especialista responsável;

Realizar a abertura de chamados com as equipes de desenvolvimento e/ou terceiros;

Garantir o cumprimento das normas e diretrizes de segurança da informação e a aderência das atividades às mesmas.

O que é essencial que você apresente:

Graduação completa ou em andamento em áreas de tecnologia;

Disponibilidade para trabalhar no turno da noite.

Você vai arrasar se possuir:

Conhecimento em sistemas de monitoração como o Zabbix e Grafana.

Join to apply for the IT Support role at ROGII Latin America

Join to apply for the IT Support role at ROGII Latin America

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Get ready to buckle up and meet the powerhouse that's revolutionizing the Oil & Gas industry – ROGII!

We're a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions. Here at ROGII, we’re all about optimizing well operations and streamlining workflows for clients all over the world. And we’ve been smashing that goal out of the park with products that have been adopted by over 350 clients worldwide! But hey, we're not your average team. We're made up of ROGII Stars – creative, out-of-the-box thinkers who are always developing and improving our products with our users in mind, and you can find us all around the world. With each new day, we're pushing the boundaries of what's possible in our industry and having a blast while we do it.

Now, here's your chance to join our team and help us continue being the unparalleled leader in our field. Join the revolution and let us help you lead the digital transformation for the Oil & Gas industry. We're seeking our next ROGII Star who can help us scale towards that goal.

Let's ROGII and lead the digital transformation for the Oil & Gas industry together! Are you ready to embrace the future with us?

About the role

Job Type: On-site | Full-time

Responsibilities

- Provide first- and second-level technical support for hardware, software, and network-related issues

- Set up and maintain workstations, laptops, printers, and other IT equipment

- Troubleshoot connectivity problems and escalate when necessary

- Install and configure operating systems, applications, and updates

- Manage user accounts and permissions across relevant platforms

- Collaborate with fellow IT team members to support infrastructure initiatives

- Document technical issues and resolutions to contribute to internal knowledge sharing

-Deliver outstanding customer service through clear communication and effective problem-solving

Qualifications

- Minimum 2 years of experience in IT support or help desk roles

- Strong knowledge of Windows 10-11, Windows Server 2016-2019 (AD, DNS, DHCP), MacOS, Linux, Microsoft Office

- Familiarity with network troubleshooting and remote access tools

-Knowledge of working with networking equipment from Mikrotik, Zyxel, and HP

- Basic understanding of IT security best practices

- Excellent communication skills in Spanish and English; knowledge of Russian is a plus

- Highly organized, proactive, and capable of managing multiple priorities simultaneously

At ROGII, we value diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about customer service and want to be part of a dynamic team that is revolutionizing the Oil & Gas industry, we encourage you to apply for this exciting opportunity.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology, Customer Service, and Project Management
• Industries Oil and Gas, IT Services and IT Consulting, and Software Development

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Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 1 month ago

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Descrição do trabalho do analista de suporte

Oferece suporte principalmente a aplicativos internos/de fornecedores (OnPrem/Cloud) para clientes internos globalmente. Realiza solução de problemas, análise de causa raiz, responde a perguntas por e-mail, chat ou chamadas, trabalha com usuários finais para garantir que nossos aplicativos atendam às suas necessidades e implementa novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.

1. Trabalha no backlog priorizado de solicitações do usuário.
2. Soluciona problemas, realiza análise de causa raiz e aplica correções de bugs.
3. Trabalha com clientes internos para reunir requisitos e implementar alterações de configuração, dando suporte ao desenvolvimento e testes de unidade/usuário.
4. Melhoria contínua da documentação e manutenção do conhecimento.
5. Suporte e colaboração de aplicativos com o fornecedor.
6. Implantação, suporte e testes de servidor de API.
7. Manutenção de pipelines (CI/CD).

Descrição do trabalho do analista de suporte

Oferece suporte principalmente a aplicativos internos/de fornecedores (OnPrem/Cloud) para clientes internos globalmente. Realiza solução de problemas, análise de causa raiz, responde a perguntas por e-mail, chat ou chamadas, trabalha com usuários finais para garantir que nossos aplicativos atendam às suas necessidades e implementa novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.

Tarefas e responsabilidades específicas

Trabalha no backlog priorizado de solicitações do usuário.

Soluciona problemas, realiza análise de causa raiz e aplica correções de bugs.

Trabalha com clientes internos para reunir requisitos e implementar alterações de configuração, dar suporte ao desenvolvimento e testes de unidade/usuário.

Melhoria contínua da documentação e manutenção do conhecimento.

Suporte e colaboração de aplicativos com o fornecedor.

Implantação, suporte e testes de servidor de API.

Manutenção de pipelines (CI/CD)

Principais habilidades necessárias

Habilidades de propriedade, responsabilidade e administração.

Experiência em banco de dados: SQL, procedimentos, visualizações, funções.

Capaz de aprender novas habilidades em aplicativos e suporte a processos de negócios.

Capaz de colaborar e trabalhar em equipe, ser um jogador de equipe.

Capacidade de produzir e manter documentos.

Habilidades analíticas.

Habilidades de resolução de problemas.

Inglês avançado (desejável fluente).

Boas habilidades de comunicação.

Ferramentas de automação.

Lógica de programação.

Experiência com Azure/AWS.

Solucionar problemas de aplicativos Windows Server locais.

Seguir e entender metodologias ágeis (Scrum).

É bom ter (um ponto positivo, não o foco)

Script do PowerShell.

Ações do GitHub, repositórios.

Conhecimento em C#, .NET, desenvolvimento de API.

Capaz de ler códigos legados do Visual Basic.

Conhecimento em ferramentas de monitoramento e análise (DataDog, Splunk, Tableau);

SSRS/SSIS.

Front-end: React, HTML, CSS, JavaScript.

Analisar código e ajustar (C#, Python, PowerShell, .Net, JavaScript, Azure)

About the Company

Founded in 2006, Zonberation Group is a leading global employment outsourcing partner specializing in talent acquisition, operational efficiency, and compliance solutions. We empower businesses to scale seamlessly by providing high-quality staffing, cost optimization, and streamlined hiring processes worldwide.

With operations across APAC, EMEA, Latin America, and North America , we have supported over 30 Fortune 500 companies and leading enterprises in industries such as technology, e-commerce, automotive, consumer goods, gaming, real estate, and finance .

About the Engagement

We are assembling a dedicated team of IT professionals to enhance the client’s technical infrastructure, ensuring seamless system performance, troubleshooting, and end-user support. This engagement extends the capabilities of client‘s internal IT department , enabling them to maintain high operational efficiency while scaling their technology initiatives.

We only accept resumes in English, as our HR team does not speak Portuguese.

Position Responsibilities and Duties

Main duties, time in the role, type of segment, among others:

• Level 1 support to users
• Organize and audit IT inventory
• Configure and set up Windows and Mac computers and Apple corporate mobile phones
• Support for audiovisual resources in meeting rooms and events
• Interpret and execute technical procedures in English

Professional Experience, Technical Skills, and Required Qualifications

Technical information about the position:

• Support and assistance to end users and VIPs
• Support for Windows and Mac computers
• Intermediate English – speaking and writing

Educational Requirements and Languages

Currently pursuing a degree in: Systems Analysis and Development, Information Systems, or related IT fields.

Preferred Qualifications

• Programming logic
• Knowledge in Python and JavaScript programming languages

Job Location: São Paulo/SP –Vila Nova Conceicao-Torre Sul

Important Information

Location: Brazil

Job Mode: Full-time

Work Mode: On-site

Responsibilities and Duties

• Respond to and resolve requests and incidents reported by users regarding systems and hardware on workstations;
• Install and configure computers, peripherals and accessories for new projects/collaborators;
• Support and update all operating systems available on the network for workstations;
• Evaluate the capacity and performance of workstations;
• Maintain an inventory of workstations, cell phones, peripherals and spare parts for hardware;
• Create and maintain procedures regarding processes, systems and hardware on workstations;
• Request the purchase of workstation, cell phone and peripheral equipment;
• Contribute to initiatives to improve the services offered, methods and processes;
• Contribute to a collaborative work environment, encouraging the exchange of experiences that help in the personal and professional growth of everyone;
• Keep up to date in your area of expertise.

Essential Skills

• Knowledge of Windows and macOS operating systems;
• Knowledge of hardware (laptop, desktop, printers and peripherals);
• Knowledge of TCP/IP Network;
• Knowledge of Microsoft Office 365;
• Troubleshooting skills.

Highly Desirable Skills

• Knowledge of Linux operating systems;
• Knowledge of Active Directory (AD) on prem and Azure;
• Microsoft administration and security tools (MS Defender, Intune, MDM).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Join to apply for the IT Support Analyst role at Digibee

Join to apply for the IT Support Analyst role at Digibee

About Digibee

Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.

About Digibee

Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.

Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.

About the role

We are looking for a proactive and results-oriented IT Support Analyst (Mid-Level) who will be crucial for the continuity of our IT services. Your role will span from daily support and the management of IT assets (equipment and SaaS tools) to identifying recurring incidents and proposing solutions that optimize our processes. You will ensure a seamless experience for all employees, from onboarding to daily operations, and will serve as a vital link between first-level support and more complex escalations.

On a typical day, you will…

• Resolve escalated incidents and requests: Act as a focal point for second-level IT support, troubleshooting complex hardware, software, network, and system issues, and ensuring operational continuity.
• Manage user access and employee lifecycle: Administer credentials, permissions, and system access, as well as coordinate the complete onboarding and offboarding processes, efficiently utilizing SaaS tools, Identity Providers (IDP), and Mobile Device Management (MDM) solutions.
• Administer SaaS applications and services: Be responsible for the configuration, maintenance, and support of various cloud-based Software as a Service (SaaS) tools used by the company, ensuring their proper functioning and integration.
• Create and maintain technical documentation: Develop and update FAQs, operational procedures, and knowledge base articles to optimize support and empower users, ensuring standardization and information sharing.
• Perform advanced troubleshooting: Demonstrate strong diagnostic and problem-solving (troubleshooting) skills, identifying root causes and implementing effective solutions for complex incidents.
• Develop scripts for automation: Apply scripting skills to integrate systems, automate routine tasks, and optimize IT processes, thereby increasing operational efficiency.
  
  
  
  

• Academic Background: Completed technical cours bachelor's degree in Information Technology fields, such as Computer Networks, Information Systems, Computer Science, or related areas.
• Operating Systems: Proven proficiency and experience in supporting Windows and macOS environments, including installation, configuration, and advanced troubleshooting.
• SaaS and Access Management: Solid experience in supporting and administering various cloud-based SaaS (Software as a Service) tools, with a focus on user account management, permissions, and access policies.
• Asset Management: Practical knowledge and experience with IT inventory processes, along with an understanding of equipment and accessory procurement and distribution.
• Audiovisual Support: Familiarity with audio and video systems and equipment used in corporate environments, including setup and troubleshooting.
• Problem-Solving: Proven ability to diagnose and resolve complex IT issues, with a focus on identifying root causes and implementing effective solutions.
  
  

• Automation and Scripting: Experience with task automation and/or scripting skills (e.g., PowerShell, Python) for process optimization.
• Essential Tools: Experience managing platforms such as Google Workspace, Identity Providers (IdP), and Mobile Device Management (MDM) solutions.
• Language: Advanced English (speaking and writing) for technical and corporate communication.
  
  

• Health care
• Dental care
• R$1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
• Life insurance
• Child care assistance
• Wellhub (Gympass)
• English course: we have a partnership for group classes for R 100 monthly
• Global Equity Program
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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