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JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

• Processes orders for shipment received from customer or foreign JAS offices.
• Compiles sorts and verifies accuracy of data to be entered.
• Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
• Submit into the system total cost for customer, records or files copy of orders received as requested.
• Drive better overall sales and marketing intelligence/insight into their target assigned.
• Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
• Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
• Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares accuracy data or M&S about their target.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts included in their target.
  
  

• Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Cross selling capabilities
• Customer orientated
• Follow-up on pending issues and orders
• Able to effectively solve problems
• Able to establish priorities and multi task
• English advanced.
  
  

• A minimum of 2 (two) years’ experience in operations.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

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Atuar na área de Customer Success, com foco na excelência no relacionamento com os clientes do escritório contábil. Principal missão será garantir uma jornada fluida e satisfatória, desde o onboarding inicial até o acompanhamento contínuo das entregas fiscais, contábeis e trabalhistas. Responsável por realizar reuniões periódicas com os clientes, monitorar indicadores de sucesso, antecipar dúvidas e atuar como elo entre os departamentos internos e a carteira sob sua gestão. Experiência prévia em atendimento ao cliente

Conhecimento básico em contabilidade

Habilidade de comunicação verbal e escrita

Formação em Administração, Contabilidade ou áreas relacionadas

Experiência em sistemas de gestão

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Atendimento aos clientes americanos e latinos da empresa de seguros dos EUA. Irá auxiliar nas informações solicitadas, resolver problemas e fazer vendas de produtos e serviços. 

Os atendimentos são todos no idioma inglês e/ou espanhol.

Responsável pela abertura e envio da reserva ao cliente; Responsável por realizar transferências por parte do armador ou cliente; Responsável por informar o agente parceiro sobre a transferência do processo; Responsável pela solicitação e controle de compensation com os armadores; Responsável pela conferência de deadlines e atualização do sistema; Responsável por retornar ao agente sobre questionamentos de atraso de ETD.

Overview

The Sales Associate is responsible for serving customers in a professional, quick and courteous manner, while complying with all food handling guidelines.

Location: Grand Island, NE • Salary: $16.00-$25.00

• Employee discounts on food and fuel
• Vacation after six months
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner. Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product. Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates. Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.

• Assisting in other duties, as assigned.

• This job has no supervisory responsibilities.

• Retail or guest service experience preferred.

• Able to work the POS system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Must be well groomed and properly attired.
• Must be able to work holidays, weekends, and any shift needed.
• Must have reliable transportation and phone.
• Must be able to communicate in English. - IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

The physical demands described here are representative of those that must be met by the Sales Associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.

• Entry level

• Full-time

• Sales and Business Development

• Retail

Note: This description excludes irrelevant boilerplate and video-related notices and focuses on role responsibilities, qualifications, and benefits.

Customer Service Engineer

Job Responsibilities:

1. Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
2. Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
3. Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
4. Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
5. Other tasks assigned by supervisors.

Qualification Requirements:

1. Technical associate’s degree or above;
2. Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
3. Have the ability to find and troubleshoot faults in the field;
4. Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
5. A flexible approach to work, travel and unsociable hours;
6. Valid driving license and good driving record.

Key Competences:

1. System installation
2. System configuration and debugging
3. Troubleshooting
4. Replacement of spare parts
5. On-site training

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Join to apply for the Customer Service Representative role at Somewhere .

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The ideal candidate loves talking to people and proactively solving problems! You will be responsible for making customers happy!

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Work United States business hours.

• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• A second monitor and fast computer.
• We have a VERY strong demand among our clients for customer service representatives.

• Entry level

• Full-time

• Staffing and Recruiting

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Get notified about new Customer Service Representative jobs in Brazil .

Ingevity is seeking a Customer Service Representative to support order management, customer communications and logistics coordination. The role focuses on delivering timely, accurate service to internal and external customers and aligning actions with supply chain and commercial objectives.

• Ensure timely and accurate communication with customers, including answering inquiries, providing price quotes, addressing concerns and offering optimal logistic solutions.
• Receive complaints from customers and/or sales; enter the complaint into the system and obtain approval of findings from the customer.
• Serve as the central liaison for customers across the organization.
• Understand Supply Chain and Commercial objectives; develop individual work objectives to align with business goals.
• Commitment to meeting the expectations and requirements of internal and external customers.
• Act in accordance with ISO documented procedures.
• Manage orders from entry to delivery.
• Coordinate order requirements with operations, sales and corporate personnel.
• Evaluate current shipment methods, explore alternatives and optimize logistics and cost controls.
• Maintain strong verbal and written communication skills; stay organized in a fast-paced environment.
• Manage relationships with internal and external freight providers.
• Assist with accounts receivable collections.
• Contribute to Supply Chain goals related to Inventory Control, Accounts Receivable and on-time delivery.
• Maintain Customer Master Data in SAP R/3.

• BS/BA degree and 3 years of Customer Service experience in manufacturing/industrial or fast-paced environment, or 7+ years of experience in lieu of degree.
• Familiarity with excellent customer service practices; knowledge of Import/Export is a plus.
• Proficiency in SAP R/3 (Sales & Distribution) preferred, but not required.
• Proficiency in Microsoft applications.
• Ability to multitask, think analytically, manage change and communicate effectively.
• Act as an agent for change and continuous improvement.
• Ability to work under pressure and handle multiple tasks with urgency.
• This position is not eligible for relocation.

Please note: This is not a position that Ingevity will consider for employment sponsorship. Ingevity will not sponsor in NIV categories (including TN, E-3, H-1B, O-1) or submit a position for H-1B registration.

Ingevity is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled. We value diversity and inclusion and encourage applicants from all backgrounds.

Recruiting Agencies: Ingevity does not accept unsolicited resumes and will not be responsible for fees related to unsolicited resumes.