11 Empregos para Lean Six Sigma - Brasil

Position Title:
Process Improvement Engineer (Trainee)

Location:
Guarapari – ES

Purpose of the Role

Support materials engineering activities, contributing to the development, specification, selection, inspection, and application of materials in equipment, structures, and systems used in the oil and gas industry, ensuring safety, efficiency, and compliance with technical standards and client requirements.

Main Responsibilities

• Assist in the analysis and specification of metallic materials, polymers, ceramics, and composites applied in oil and gas projects.
• Support studies on corrosion, fatigue, welding, and material behavior in critical environments (subsea, high pressure, and high temperature).
• Participate in material qualification tests, mechanical, chemical, and non-destructive testing.
• Monitor manufacturing, coating, welding, and heat treatment processes with suppliers and internal workshops.
• Support the team in evaluating component failures and preparing technical reports.
• Contribute to the update of technical specifications, internal standards, and engineering documentation.
• Collaborate with Quality, Supply Chain, and Operations areas to ensure the correct application of materials.
• Participate in technical and safety training, developing skills for career progression.

Requirements

• Bachelor's degree in progress or recently completed in Materials Engineering or Metallurgical Engineering.
• Advanced to fluent English.
• Knowledge of manufacturing processes, mechanical properties, corrosion, and welding.
• Proficiency in Microsoft Office and engineering support software (AutoCAD, SolidWorks, or equivalent – considered a plus).

Behavioral Competencies

• Proactivity and technical curiosity.
• Ability to work in a multidisciplinary team.
• Analytical thinking and attention to detail.
• Strong oral and written communication skills.
• Flexibility to learn in different environments (office, shop floor, field).

Health, Safety & Environment

• You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.
• You will carry out assigned tasks and duties in a safe manner, in accordance with instructions, and comply with all Health, Safety & Environmental rules, policy, procedures, regulations and codes of practice.
• You must also co-operate with management and co-workers to help everyone meet their legal obligations.
• Ensure that you follow any instructions or health, safety & environmental training the Company provides and report any hazards, injuries or ill health that present a serious and imminent risk.

Job Specific Education Required

• University degree in Engineering

Skills & Knowledge Required:

• Good computer skills, especially excel, accounting software
• Good interpersonal skills and commitment to work with deadline-oriented products.
• Good level of English – intermediate at least.
• Highly committed to work, willing to work in a team.
• Coordinate the implementation of plans at a team level.
• Strong commitment and sensitiveness towards CRC Evans values and principles.
• Positive attitude towards learning & sharing.

We are seeking a
Quality & Process Improvement Lead
to join our Support Operations team. This role will be pivotal in driving the transformation of our Support team from
L1 to L2 capabilities
, ensuring higher autonomy, reduced escalations, and consistently excellent customer experiences.

You will lead the
quality strategy
, build frameworks that raise the bar for service delivery, and design processes that allow the team to handle increasingly complex cases. The ideal candidate combines strong analytical skills with a passion for continuous improvement and a hands-on approach to implementing change.

Key Responsibilities

• Lead the quality strateg
  y for the Support team, aligning processes and standards with the goal of transforming the team from L1 to L2 capabilities
• Develop and maintain quality framework
  s, including audit guidelines, evaluation criteria, and QA scorecards
• Design, update, and optimize Support process playbook
  s, enabling the team to resolve complex cases while minimizing unnecessary escalations to ClientOps, Tech, and Finance
• Monitor and analyze quality data across all channel
  s, conducting deep dives to identify trends, recurring issues, and improvement opportunities
• Drive process improvement project
  s targeting Contact Rate reduction, SLA compliance, increased First Contact Resolution (FCR), and higher CSAT
• Lead change management initiative
  s, ensuring new processes and standards are adopted effectively by the Support team
• Partner with Support leadership to align quality insights with training, coaching, and workforce development

Requirements

• Bachelor's degree in Business, Operations, Engineering, or related field
• 4+ years of experience in Quality, Process Improvement, or Operations within Support/Customer Service environments
• Proven experience building QA frameworks and running quality programs
• Strong process optimization skills (experience with Lean, Six Sigma, or similar methodologies is a plus)
• Solid analytical capabilities with ability to use data to influence decisions and priorities
• Excellent communication and facilitation skills; able to gain buy-in from leadership and frontline teams
• Hands-on mindset: able to design, document, and implement process improvements directly

Nice to Have

• Experience in a fast-paced, 24/7 operations environment
• Experience managing CRM/Support platforms is a plus
• Prior leadership experience (leading QA/process specialists or analysts)
• Spanish is a plus

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director, Business Process Improvement (HR Transformation)

Job Description: Director – Business Transformation (People Operations & Insights)

Locations: Brazil

Department: People & Capability (HR Function)

Type: Full-time

Overview
The Director, HR Transformation plays a pivotal role in advancing Mastercard's People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value.

Key Responsibilities

• Program & Portfolio Leadership:

Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives.

• Cross-Functional Collaboration:

Partner with key internal stakeholders—including Technology, Legal, Risk, Finance, Global Business Services, and P&C leadership—to coordinate efforts, manage dependencies, and resolve roadblocks across workstreams.

• Governance & Reporting:

Establish and maintain reporting mechanisms (dashboards, scorecards, executive briefings) to communicate project status, risks, and outcomes to senior leadership and steering committees.

• Process Optimization:

Identify and implement continuous improvement opportunities within P&C operations. Leverage data and insights to streamline workflows and enhance processes.

• Tool & Business Case Development:

Define requirements, evaluate solutions, and create robust business cases that articulate trade-offs, risks, costs, and resource implications to support investment and prioritization decisions.

Qualifications

• 5–10 years of experience in project or program management, with a strong focus on HR transformation or enterprise change management.
• Deep understanding of HR functions, including HR Business Partners, Centers of Excellence, HR Operations, and HR Technology.
• Demonstrated success in managing complex projects using both SDLC and Agile methodologies.
• Exceptional stakeholder management skills with the ability to influence and communicate across all levels of the organization.
• Advanced proficiency in Excel, PowerPoint, and process mapping tools (e.g., Visio).
• Strong analytical and strategic thinking capabilities; able to synthesize complex data to drive decisions and actions.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Overview

We are seeking a Quality & Process Improvement Lead to join our Support Operations team. This role will be pivotal in driving the transformation of our Support team from L1 to L2 capabilities, ensuring higher autonomy, reduced escalations, and consistently excellent customer experiences.

You will lead the quality strategy , build frameworks that raise the bar for service delivery, and design processes that allow the team to handle increasingly complex cases. The ideal candidate combines strong analytical skills with a passion for continuous improvement and a hands-on approach to implementing change.

• Lead the quality strategy for the Support team, aligning processes and standards with the goal of transforming the team from L1 to L2 capabilities.
• Develop and maintain quality frameworks, including audit guidelines, evaluation criteria, and QA scorecards.
• Design, update, and optimize Support process playbooks, enabling the team to resolve complex cases while minimizing unnecessary escalations to ClientOps, Tech, and Finance.
• Monitor and analyze quality data across all channels, conducting deep dives to identify trends, recurring issues, and improvement opportunities.
• Drive process improvement projects targeting Contact Rate reduction, SLA compliance, increased First Contact Resolution (FCR), and higher CSAT.
• Lead change management initiatives, ensuring new processes and standards are adopted effectively by the Support team.
• Partner with Support leadership to align quality insights with training, coaching, and workforce development.

• Bachelor’s degree in Business, Operations, Engineering, or related field.
• 4+ years of experience in Quality, Process Improvement, or Operations within Support/Customer Service environments.
• Proven experience building QA frameworks and running quality programs.
• Strong process optimization skills (experience with Lean, Six Sigma, or similar methodologies is a plus).
• Solid analytical capabilities with ability to use data to influence decisions and priorities.
• Excellent communication and facilitation skills; able to gain buy-in from leadership and frontline teams.
• Hands-on mindset: able to design, document, and implement process improvements directly.

• Experience in a fast-paced, 24/7 operations environment.
• Experience managing CRM/Support platforms is a plus.
• Prior leadership experience (leading QA/process specialists or analysts).
• Spanish is a plus.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Supply Chain Manufacturing

Job Sub Function:

Manufacturing Process Improvement

Job Category:

Business Enablement/Support

All Job Posting Locations:

São Paulo, Brazil

Job Description:

Nossa experiência em Medicina inovadora é informada e inspirada por pacientes, cujos insights impulsionam nossos avanços científicos. Visionários como você trabalham em equipes que salvam vidas, desenvolvendo os medicamentos de amanhã.

Junte-se a nós no desenvolvimento de tratamentos, buscando curas e no pioneirismo desde o laboratório para a vida, enquanto apoia os pacientes ao longo de cada etapa do caminho.

Saiba mais em

Responsabilidades Principais:

• Experiência no processo logístico como planejamento de transportes, faturamento, pagamento, agendamento e/ou acompanhamento de entregas
• Experiência no gerenciamento e conferência de documentações passiveis de auditoria e laudos de medicamentos
• Gerenciamento de apontamentos de comportamentos inseguros
• Acompanhamento e criação de não conformidades de processo
• Experiência em transações no sistema ERP relacionadas a faturamento, planejamento, faturamento, pagamento, agendamento e/ou acompanhamento de entregas
• Experiência na extração e análise de relatórios de sistema ERP, pagamentos ou acompanhamento de entregas
• Experiência em resolução de problemas no fluxo logístico, tais como processo de expedição e recebimento
• Suporta no lançamento de notas, ocorrências, agendamentos e planejamentos pontuais
• Desejável facilidade em identificar e implementar melhorias e estratégias de processos de transportes

Habilidades:

• Conhecimento técnico em logística e cadeia de suprimentos
• Facilidade em trabalho em equipe

Requisitos obrigatórios:

• Ensino Médio ou técnico completo;
• Conhecimento das rotinas do centro de distribuição;
  Conhecimento dos sistemas ERP e sistemas integrados como GKO

Requisitos Desejáveis:

• Ensino Superior Cursando ou Completo;
• Conhecimento e utilização de ferramentas de melhorias;

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Supply Chain Manufacturing

Job Sub Function
Manufacturing Process Improvement

Job Category
Business Enablement/Support

All Job Posting Locations:
São Paulo, Brazil

Job Description
Nossa experiência em Medicina inovadora é informada e inspirada por pacientes, cujos insights impulsionam nossos avanços científicos. Visionários como você trabalham em equipes que salvam vidas, desenvolvendo os medicamentos de amanhã.

Junte-se a nós no desenvolvimento de tratamentos, buscando curas e no pioneirismo desde o laboratório para a vida, enquanto apoia os pacientes ao longo de cada etapa do caminho.

Saiba mais em

Responsabilidades Principais

• Experiência no processo logístico como planejamento de transportes, faturamento, pagamento, agendamento e/ou acompanhamento de entregas
• Experiência no gerenciamento e conferência de documentações passiveis de auditoria e laudos de medicamentos
• Gerenciamento de apontamentos de comportamentos inseguros
• Acompanhamento e criação de não conformidades de processo
• Experiência em transações no sistema ERP relacionadas a faturamento, planejamento, faturamento, pagamento, agendamento e/ou acompanhamento de entregas
• Experiência na extração e análise de relatórios de sistema ERP, pagamentos ou acompanhamento de entregas
• Experiência em resolução de problemas no fluxo logístico, tais como processo de expedição e recebimento
• Suporta no lançamento de notas, ocorrências, agendamentos e planejamentos pontuais
• Desejável facilidade em identificar e implementar melhorias e estratégias de processos de transportes

Habilidades

• Conhecimento técnico em logística e cadeia de suprimentos
• Facilidade em trabalho em equipe

Requisitos Obrigatórios

• Ensino Médio ou técnico completo;
• Conhecimento das rotinas do centro de distribuição;
• Conhecimento dos sistemas ERP e sistemas integrados como GKO

Requisitos Desejáveis

• Ensino Superior Cursando ou Completo;
• Conhecimento e utilização de ferramentas de melhorias;

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

This role requires a dynamic professional who can manage complex projects and foster strong relationships across multiple business units and regions, ensuring Medtronic's continued growth and success in the market, collaborating closely with the Regional Director of Process Improvement & Project Management Office to ensure that all strategic projects are on track to meet both business and internal objectives. You will act leading multidisciplinary teams related to project scope but will not have direct reports. The position is located in Latam (Brazil, Colombia, Mexico, Argentina or Chile) and follows a hybrid working model.

Responsibilities may include the following and other duties may be assigned:

• Lead cross-functional teams to develop and implement strategic projects that enhance Medtronic's market position
• Partner with the LATAM senior leadership team to drive collaboration and ensure that each project supports the broader business goals, acting as the primary point of contact for project-related inquiries and updates
• Monitor the progress of ongoing projects, ensuring they are executed within the agreed timelines and budgets, preparing comprehensive reports and presentations to update senior leadership and stakeholders on project status, risks, and outcomes
• Identify opportunities for innovation and growth within the LATAM region driving revenue and market share growth across Medtronic's diverse portfolio
• Implement best practices to enhance operational efficiency and effectiveness, ensuring Medtronic remains a leader in delivering best-in-class solutions to our customers and patients

Required Knowledge and Experience:

• Bachelor's degree in Engineering, Business Administration, Marketing, Economics, and related areas
• Minimum of 5-7 years of experience in consulting and / or program or project management, preferably in a corporate setting and large enterprises

Familiarity with Agile and / or Lean Management methodologies and frameworks, and with Project Management tools and software (e.g., Microsoft Project, JIRA, Smartsheet, etc.)
- Fluency in Portuguese and / or Spanish, both verbal and written and in English, as a mandatory second language
- Experience in customer-facing roles, with a strong focus on customer satisfaction and relationship management

Familiarity with enterprise software solutions and IT infrastructure; certifications such as PMP (Project Management Professional), PgMP (Program Management Professional), Lean Six-Sigma (Green Belt, Black Belt, etc.), ICAgile; experience working in the healthcare or medical device industry managing projects across different geographical regions and cultures.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Overview

Title and Summary

Director, HR Transformation (People Operations & Insights) | Location: Brazil | Department: People & Capability (HR Function) | Type: Full-time

The Director, HR Transformation plays a pivotal role in advancing Mastercard’s People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value.

• Program & Portfolio Leadership: Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives.
• Cross-Functional Collaboration: Partner with key internal stakeholders—including Technology, Legal, Risk, Finance, Global Business Services, and P&C leadership—to coordinate efforts, manage dependencies, and resolve roadblocks across workstreams.
• Governance & Reporting: Establish and maintain reporting mechanisms (dashboards, scorecards, executive briefings) to communicate project status, risks, and outcomes to senior leadership and steering committees.
• Process Optimization: Identify and implement continuous improvement opportunities within P&C operations. Leverage data and insights to streamline workflows and enhance processes.
• Tool & Business Case Development: Define requirements, evaluate solutions, and create robust business cases that articulate trade-offs, risks, costs, and resource implications to support investment and prioritization decisions.

• 5–10 years of experience in project or program management, with a strong focus on HR transformation or enterprise change management.
• Deep understanding of HR functions, including HR Business Partners, Centers of Excellence, HR Operations, and HR Technology.
• Demonstrated success in managing complex projects using both SDLC and Agile methodologies.
• Exceptional stakeholder management skills with the ability to influence and communicate across all levels of the organization.
• Advanced proficiency in Excel, PowerPoint, and process mapping tools (e.g., Visio).
• Strong analytical and strategic thinking capabilities; able to synthesize complex data to drive decisions and actions.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Overview

Director, HR Transformation plays a pivotal role in advancing Mastercard’s People Operations & Insights strategy. This role leads enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value.

Director, Business Process Improvement (HR Transformation)

Locations: Brazil

People & Capability (HR Function)

Full-time

• Program & Portfolio Leadership: Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives.
• Cross-Functional Collaboration: Partner with Technology, Legal, Risk, Finance, Global Business Services, and P&C leadership to coordinate efforts, manage dependencies, and resolve roadblocks across workstreams.
• Governance & Reporting: Establish and maintain reporting mechanisms (dashboards, scorecards, executive briefings) to communicate project status, risks, and outcomes to senior leadership and steering committees.
• Process Optimization: Identify and implement continuous improvement opportunities within P&C operations. Leverage data and insights to streamline workflows and enhance processes.
• Tool & Business Case Development: Define requirements, evaluate solutions, and create robust business cases that articulate trade-offs, risks, costs, and resource implications to support investment and prioritization decisions.

• 5–10 years of experience in project or program management, with a strong focus on HR transformation or enterprise change management.
• Deep understanding of HR functions, including HR Business Partners, Centers of Excellence, HR Operations, and HR Technology.
• Demonstrated success in managing complex projects using both SDLC and Agile methodologies.
• Exceptional stakeholder management skills with the ability to influence and communicate across all levels of the organization.
• Advanced proficiency in Excel, PowerPoint, and process mapping tools (e.g., Visio).
• Strong analytical and strategic thinking capabilities; able to synthesize complex data to drive decisions and actions.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

• Director

• Full-time

• Management and Manufacturing

• Financial Services
• IT Services and IT Consulting
• Technology, Information and Internet

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