7.564 Empregos para Líder Customer Success - Brasil

Company Overview:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview:

The B2B team is a strategic growth driver for 99, ensuring that our corporate mobility solutions deliver measurable impact for our clients. We partner with companies of all sizes to optimize their employee transportation, reduce costs, and improve efficiency through innovation and data-driven insights.

As the Customer Success Leader, you will be responsible for guiding clients through their first days with 99, ensuring adoption, engagement, and satisfaction. You will lead efforts to delight employees using the app while equipping company managers with the knowledge and confidence to fully leverage our mobility management platform. By driving this early-stage success, you will lay the foundation for long-term growth, retention, and impact.

Role Responsibilities:

• Lead the Onboarding pillar within the commercial journey, bridging Acquisition and Account Management.
• Ensure an outstanding first experience for newly onboarded employees using the 99 app.
• Enable corporate managers to fully understand and master the mobility management platform.
• Design and implement processes for adoption, training, and engagement of new clients.
• Monitor key metrics (e.g., activation rate, early engagement, satisfaction) and act proactively to drive results.
• Collaborate closely with Acquisition and Account Management teams to ensure continuity and consistency in the client journey.
• Build and evolve Customer Success playbooks, scaling best practices across the team.
• Lead and develop the Customer Success team, ensuring strategic alignment, high performance, and a client-first culture.
• Identify opportunities for growth and expansion within the newly onboarded client base.

Role Qualifications:

• Proven experience in Customer Success, Onboarding, or Account Management, preferably in B2B or SaaS solutions.
• Solid leadership background, with a track record of developing people and building scalable processes.
• Strong communication and relationship skills, able to engage both company executives (decision-makers) and end-users.
• Data-driven mindset, with the ability to analyze engagement, adoption, and retention metrics.
• Strategic and hands-on profile, capable of designing processes while being involved in day-to-day operations.
• Fluency in Portuguese and proficiency in English (spoken and written).
• Previous experience in mobility, technology, or corporate benefits management is a plus.
• Ability to deliver training sessions, workshops, and executive presentations to clients.
• High capacity for organization, prioritization, and managing multiple projects simultaneously.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

Join to apply for the Líder Customer Success role at 99

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

About The Team/role

The B2B team is a strategic growth driver for 99, ensuring that our corporate mobility solutions deliver measurable impact for our clients. We partner with companies of all sizes to optimize their employee transportation, reduce costs, and improve efficiency through innovation and data-driven insights.

As the Customer Success Leader, you will be responsible for guiding clients through their first days with 99, ensuring adoption, engagement, and satisfaction. You will lead efforts to delight employees using the app while equipping company managers with the knowledge and confidence to fully leverage our mobility management platform. By driving this early-stage success, you will lay the foundation for long-term growth, retention, and impact.

In this role, you'll be.

• Lead the Onboarding pillar within the commercial journey, bridging Acquisition and Account Management.
• Ensure an outstanding first experience for newly onboarded employees using the 99 app.
• Enable corporate managers to fully understand and master the mobility management platform.
• Design and implement processes for adoption, training, and engagement of new clients.
• Monitor key metrics (e.g., activation rate, early engagement, satisfaction) and act proactively to drive results.
• Collaborate closely with Acquisition and Account Management teams to ensure continuity and consistency in the client journey.
• Build and evolve Customer Success playbooks, scaling best practices across the team.
• Lead and develop the Customer Success team, ensuring strategic alignment, high performance, and a client-first culture.
• Identify opportunities for growth and expansion within the newly onboarded client base.

We're eager to be in touch because you have.

• Proven experience in Customer Success, Onboarding, or Account Management, preferably in B2B or SaaS solutions.
• Solid leadership background, with a track record of developing people and building scalable processes.
• Strong communication and relationship skills, able to engage both company executives (decision-makers) and end-users.
• Data-driven mindset, with the ability to analyze engagement, adoption, and retention metrics.
• Strategic and hands-on profile, capable of designing processes while being involved in day-to-day operations.
• Fluency in Portuguese and proficiency in English (spoken and written).
• Previous experience in mobility, technology, or corporate benefits management is a plus.
• Ability to deliver training sessions, workshops, and executive presentations to clients.
• High capacity for organization, prioritization, and managing multiple projects simultaneously.

You'll love working at DiDi because.

We create user value, strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven, making informed decisions by analyzing valuable metrics.

We believe in win-win Collaboration, success is a team sport. When we work to help our partners and colleagues win, we win, too.

We believe in integrity, always wanting to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : Software Development

Referrals increase your chances of interviewing at 99 by 2x

Role Details

Job Title: Líder Customer Success

Locations: BR-SP-Sao Paulo

ID:

Category: Sales & Business Development

Employee Class: Regular

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

The B2B team is a strategic growth driver for 99, ensuring that our corporate mobility solutions deliver measurable impact for our clients. We partner with companies of all sizes to optimize their employee transportation, reduce costs, and improve efficiency through innovation and data-driven insights.

As the Customer Success Leader, you will be responsible for guiding clients through their first days with 99, ensuring adoption, engagement, and satisfaction. You will lead efforts to delight employees using the app while equipping company managers with the knowledge and confidence to fully leverage our mobility management platform. By driving this early-stage success, you will lay the foundation for long-term growth, retention, and impact.

• Lead the Onboarding pillar within the commercial journey, bridging Acquisition and Account Management.
• Ensure an outstanding first experience for newly onboarded employees using the 99 app.
• Enable corporate managers to fully understand and master the mobility management platform .
• Design and implement processes for adoption, training, and engagement of new clients.
• Monitor key metrics (e.g., activation rate, early engagement, satisfaction) and act proactively to drive results.
• Collaborate closely with Acquisition and Account Management teams to ensure continuity and consistency in the client journey.
• Build and evolve Customer Success playbooks , scaling best practices across the team.
• Lead and develop the Customer Success team, ensuring strategic alignment, high performance, and a client-first culture.
• Identify opportunities for growth and expansion within the newly onboarded client base.

• Proven experience in Customer Success, Onboarding, or Account Management , preferably in B2B or SaaS solutions.
• Solid leadership background , with a track record of developing people and building scalable processes.
• Strong communication and relationship skills , able to engage both company executives (decision-makers) and end-users.
• Data-driven mindset , with the ability to analyze engagement, adoption, and retention metrics.
• Strategic and hands-on profile , capable of designing processes while being involved in day-to-day operations.
• Fluency in Portuguese and proficiency in English (spoken and written).
• Previous experience in mobility, technology, or corporate benefits management is a plus.
• Ability to deliver training sessions, workshops, and executive presentations to clients.
• High capacity for organization, prioritization, and managing multiple projects simultaneously .

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates.

Options to apply are available but not displayed here.

Líder de customer success

Na
StartGov
, acreditamos que o sucesso dos nossos clientes é o que garante o crescimento da nossa empresa. Por isso, estamos em busca de um(a)
Líder de Customer Success
com bastante experiência, alguém que já tenha vivido os desafios da área e que possa trazer tanto visão estratégica quanto cuidado genuíno com pessoas.

Esse papel será responsável por guiar nossos times de
implementação e suporte
, além de desenhar estratégias consistentes de
cross sell, up sell e renovação
. Mais do que gerenciar processos, queremos alguém que inspire o time e ajude a fortalecer a relação de longo prazo com nossos clientes.

Como será o seu dia a dia

• Liderar e apoiar os times de implementação e suporte, garantindo qualidade e evolução constante.
• Estruturar processos de cross sell, up sell e renovação, transformando oportunidades em resultados reais.
• Criar e acompanhar indicadores de desempenho para medir a saúde da operação de CS.
• Atuar junto à diretoria e outras áreas, trazendo uma visão integrada e colaborativa.
• Ser referência em boas práticas de Customer Success e estimular o aprendizado contínuo no time.

O que buscamos em você

• Experiência sólida em Customer Success e liderança de equipes.
• Vivência prática em estruturar estratégias de renovação, cross e upsell.
• Boa capacidade de análise, tomada de decisão e foco em resultados.
• Habilidade para comunicar com clareza, conduzir mudanças e desenvolver pessoas.
• Perfil organizado e com vontade de crescer junto com a StartGov.

O que oferecemos

• Contrato PJ.
• Remuneração fixa de
  R$ 5.000,00
  .
• Trabalho
  100% remoto
  .

A Desk Manager é uma plataforma de ESM, que facilita da operação à gestão, atuando no mercado há mais de 10 anos e somando mais de 500 clientes ativos em diversas frentes de negócio. Com uma suíte que engloba 14 aplicativos multifuncionais, a plataforma destaca-se no mercado.

Entre suas funcionalidades estão o aplicativo Chamado, que serve como o principal meio de organização e interação de atendimentos, enquanto o Projeto foca na gestão simplificada de atividades. Já o CMDB, alinhado ao ITIL, permite o cadastro e gestão de itens de configuração. No aplicativo Despesa, gerenciam-se gastos extras e reembolsos, e Satisfação analisa a experiência do cliente. Gamificação introduz elementos lúdicos para envolvimento, e Conhecimento constrói e compartilha bases de dados. A funcionalidade Conversa otimiza o atendimento via WhatsApp ou Telegram, e o Chat automatizado potencializa o autoatendimento, integrando-se inclusive ao WhatsApp. SLA monitora prazos e tempos de resposta, Ponto controla horários de trabalho, Painel centraliza configurações gerais e Empresa gerencia cadastros de clientes e usuários.

Vivendo a integração e a inovação na rotina diária, a Desk Manager oferece o que há de melhor para simplificar a sua governança.

Resumo das Atribuições:

O Líder de Customer Success Júnior será responsável por liderar uma equipe de Customer Success, ser o ponto focal para a equipe gerenciar uma carteira de clientes quando necessário de forma estratégica, assegurando que as metas de satisfação, expansão e retenção sejam atingidas. Este profissional apoiará a equipe em tarefas diárias, ajudará na resolução de problemas e monitorará indicadores de sucesso como NPS, ARR, MRR e Churn.

Responsabilidades:

• Liderar, engajar e desenvolver o time de CSMs, promovendo alta performance e evolução de competências.
• Garantir que os clientes atinjam os resultados esperados com a nossa plataforma, reforçando a visão de valor e ROI.
• Estruturar estratégias de retenção e expansão de receita (upsell, cross-sell, renovações).
• Definir e acompanhar métricas de sucesso do cliente (NPS, Churn, Net Revenue Retention, Health Score).
• Criar rituais de acompanhamento com o time (1:1s, reuniões de performance, QBRs com clientes).
• Trabalhar em conjunto com as áreas de Administrativa, Marketing, Produto, Implantação e Suporte para potencializar a experiência do cliente.
• Implementar e evoluir processos de Customer Success escaláveis e orientados a dados.
• Representar a voz do cliente internamente, trazendo feedbacks estruturados para as áreas de Produto e Operações.

Competências e Experiência Necessária:

• Graduação em Tecnologia, Administração, Marketing, Comunicação ou áreas afins.
• De 1 a 2 anos de experiência em Customer Success ou atendimento ao cliente, com alguma experiência em liderança ou coordenação de equipe.
• Histórico de sucesso em projetos de retenção e expansão de receita (upsell/cross-sell).
• Forte capacidade analítica para tomada de decisão baseada em métricas e dados.
• Habilidade em comunicação e negociação, com foco em outcomes de clientes.
• Experiência em gestão de carteira de clientes de diferentes segmentos e complexidades.
• Conhecimento em métricas de CS (Churn, NRR, LTV, CAC, Health Score).
• Experiência e conhecimento em gestão de pessoas.
• Desejável vivência no mercado de ITSM/ESM ou SaaS B2B de tecnologia.

Soft Skills:

• Resiliência e adaptabilidade para lidar com mudanças constantes e crescimento acelerado.
• Capacidade de inspirar e engajar o time, mesmo em cenários de pressão e desafio.
• Mentalidade de dono e visão estratégica para conectar a equipe às metas da empresa.
• Orientação para resultados e criação de processos sustentáveis em um ambiente dinâmico.
• Perfil colaborativo, com habilidade de atuar em conjunto com diferentes áreas da empresa.
• Capacidade de gestão de conflitos

Hard Skills:

• Conhecimento básico em análise de NPS e MRR.
• Experiência com ferramentas de CRM, ITSM e ESM.

Tipo de Contrato:

• CLT

Jornada:

• Segunda à Sexta das 9h00 às 18h00 // 8h00 às 17h00

Salário:

• R$ 6.810,05

Benefícios:

• Cartão de benefícios flexíveis:VR: R$30,00/diaVA: R 300/mêsAuxílio home office: R$1 0/mêsAuxílio Saúde: R$50 mêsVT, caso o colaborador opte
• Bônus de OKR para os times que batem as metas
• Bônus anual para metas batidas pela empresa
• PLR anual
• Plano de Carreira e PDI
• Modelo híbrido - 3x presencial e 2x remoto (nosso escritório está na Vila Hélio, em Mogi das Cruzes)
• Horário flexível (40h/semana)
• Subsídio para instalação de home office + enxoval de equipamentos para trabalhar
• Licença Maternidade/Paternidade (Maternidade 6 meses/Paternidade 3 meses)
• Babá/Subsídio (auxílio créche ou similar da mesma natureza) para os CLTs e estagiários, em conformidade com a CCT SINDPD
• Dia de folga de aniversário
• Licença de casamento extendido (7 dias)
• Licença por Luto extendido (Ascendentes, descendentes e irmãos - 10 dias)
• Licença por Luto de animal de estimação (2 dias)
• Acesso à Udemy corporativa
• Plano de saúde da Amil, com 90% de subsídio no plano de entrada (Amil Fácil S80 Enf)
• Plano odontológico Amil
• WellHub (Gympass)
• App Avus (Descontos em consultas, exames e medicamentos)

Benefícios: Plano de saúde, Plano odontológico, Cobertura de saúde complementar, Horário de trabalho flexível, Trabalho remoto / Home office, Licença médica remunerada, Licença parental remunerada, Auxílio-creche, Apoio ao desenvolvimento profissional, Cursos de idiomas, Oportunidades de crescimento profissional, Apoio à saúde mental, Auxílio-transporte, Vale-refeição, Lanches gratuitos, Bebidas gratuitas, Notebook fornecido pela empresa, Participação nos lucros e resultados (PLR), Convênio com academia / Reembolso de despesas com atividades físicas, Local de trabalho flexível, Auxílio para equipamento de home office, Brindes da empresa / Kit de boas-vindas

Remuneração adicional: Programa de participação nos lucros (PLR)

• Working Time: Full Time
• Job Flexibility: Hybrid Job

Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company provides safe, efficient, smart and affordable solutions for vehicles, machinery, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio of the division of cars, trucks, buses, two-wheelers and special tires, the Tires sector of the group provides innovative solutions in the area of tire technology. Smart products and services related to tires and the promotion of sustainability complete the product portfolio. For specialized dealers and fleet managers, the Tires sector offers digital tire monitoring and management systems, in addition to other services, with the objective of guaranteeing the operation of fleets and increasing their efficiency. With the supplied tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.

Ready to drive with Continental? Take the first step and fill out the online form.

We are looking for a dynamic and enthusiastic person to join our Business Area (BA) Marketing team as a Customer Engagement Specialist to support the implementation of Salesforce CRM and help drive our transformation to becoming a more customer centric organization. Salesforce CRM will serve as the primary system used for interacting with and supporting the customer relationship.

The Customer Engagement Specialist position is responsible for leading the America’s initiatives behind the optimal use of Salesforce CRM. Tasks include project management, heading engagement and communication efforts as well as comprehensive support of the locally responsible key users. You will work closely with sales, marketing, service, and cross-functional teams, ensuring effective collaboration, user adoption, and system optimization. The position understands local business realities and makes recommendations on how the CRM system can provide customer-focused solutions.

Main Tasks:

Project Management

• Lead America’s Salesforce CRM projects in the various markets; prioritizing and implementing new functionality that will bring value and defining business requirements to the project team for potential implementation (including configurations, customizations, new objects, business processes, etc.).
• Support the configuration of business necessary workflows and interfaces.
• Drive reporting to support management using data-driven decision-making processes.
• Direct data cleanup and integrity projects that will benefit the optimal use of the CRM system.

Engagement & Communication

• Serve as the region’s CRM ambassador, with a frequent connection to the global and regional projects.
• Act as a liaison to gather and disseminate best practices, success stories, and lessons learned from other markets and areas of business.
• Facilitate effective communication channels with stakeholders to gather feedback, system requirements and support prioritization.
• Document business processes, fitting business realities to CRM, where possible.
• Support the local management teams to drive adoption, helping to sell the value of Salesforce and its associated processes.

Support and Training

• Serve as the primary point of contact for the local Business Key Users in the markets, supporting their queries and issues, escalating complex issues to appropriate teams when necessary.
• Maintain a comprehensive knowledge base to address commonly encountered problems and provide self-help resources for users.
• Ensure Salesforce accurately reflects user’s roles in the organization to keep track of employees and licenses allocated.
• Help local Business Key Users conduct training sessions and workshops tailored to the needs of users, ensuring a thorough understanding of Salesforce CRM functionality.
• Collaborate with local Key Users on developing market-specific training materials, documentation, and guides to enhance user adoption.
• Act as the primary point of contact in system testing prior to release, connecting local responsible(s) to test and confirm functionality, where appropriate .

BASIC

• Bachelor's Degree in Business Administration, Information Technology or related field preferred
• 5+ years of experience in sales, marketing, or related field
• Advanced level of English language skills and effective communicator

PREFERRED

• Project management and leadership skills
• Experience working with remote/diverse teams
• Broad knowledge processes and/or systems, primarily as related to Sales and Operations

Ready to drive with Continental? Take the first step and fill in the online application.

Sobre a Clicksign

Somos uma empresa brasileira líder em assinaturas eletrônicas. Em essência, facilitamos relações entre pessoas e empresas no ambiente digital. Por trás da nossa tecnologia de ponta e foco em segurança, temos a missão de fazer o mundo crescer, tornando as relações digitais cada vez mais inteligentes.

Como trabalhamos:

Nossa essência é o Trust. Trabalhamos com foco, ritmo, comunicação clara e dados para nos apoiar. Trabalhamos com capricho; colocamos cuidado e qualidade em tudo que fazemos. Empatia e respeito são pilares da nossa equipe.

Descrição da vaga

Estamos em busca de uma pessoa Analista de Customer Engagement, com paixão e experiência em engajamento e sucesso do cliente. Se você se considera um profissional talentoso em conduzir clientes em sua jornada de adoção e tem interesse em gerar impacto direto no valor percebido por grandes empresas, essa é a sua chance Você fará parte do time responsável por potencializar a experiência da nossa base de clientes Middle e Corporate, garantindo uso recorrente da plataforma e expansão de resultados, atuando de forma colaborativa e remota.

Responsabilidades e atribuições

• Monitorar indicadores de consumo (% de documentos, adoção de features, cohort).;
• Executar ações proativas de estímulo: ligações, checklists de ativação, campanhas segmentadas e reuniões consultivas;
• Realizar treinamentos rápidos e capacitações práticas para clientes com baixo engajamento;
• Registrar diagnósticos de uso no CRM (HubSpot) e propor ações para melhoria;
• Apoiar a expansão de uso em novas frentes internas do cliente (RH, jurídico, comercial etc.);
• Contribuir para a criação de conteúdos educativos e comunicação de acompanhamento;
• Atuar em clusters de clientes, balanceando escala com personalização.

Requisitos e qualificações

• Perfil hands-on, comunicativo, organizado e resiliente;
• Capacidade de conduzir interações consultivas com clientes;
• Interesse em tecnologia e em ajudar clientes a atingirem seus objetivos de negócio;
• Boa capacidade de lidar com volume e priorizar demandas;
• Diferencial: experiência prévia em Customer Success, Suporte ou Educação de Clientes.

Informações adicionais

O que você pode esperar da gente?

• Trabalho 100% remoto.
• Cultura de confiança, focada em resultados e com muito desafio e aprendizado.
• Autonomia e protagonismo, em um ambiente cheio de colaboração e empatia.
• Cultura de feedback e 1:1 com uma liderança humana e sem microgerenciamento.
• Benefícios completos como: vale refeição/alimentação, auxílios creche, home office, saúde, educação e cultura, gympass, day-off de aniversário, descontos em terapia e cursos de inglês, entre outras parcerias.

Somos uma empresa brasileira líder em assinaturas eletrônicas. Em essência, facilitamos relações entre pessoas e empresas no ambiente digital. Por trás da nossa tecnologia de ponta e foco em segurança, temos a missão de fazer o mundo crescer, tornando as relações digitais cada vez mais inteligentes.

Nossa essência é o Trust. Trabalhamos com foco, ritmo, comunicação clara e dados para nos apoiar. Trabalhamos com capricho; colocamos cuidado e qualidade em tudo que fazemos. Empatia e respeito são pilares da nossa equipe.

About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About The Team
The Customer Engagement team acts as a centre of excellence for the LexisNexis RiskNarrative product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.

About The Role
You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.

• This is a Hybrid work model.

Responsibilities

• Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
• Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
• Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
• Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
• Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
• Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
• Leading regular configuration, optimization, training and delivery projects
• Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
• Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.

Requirements

• Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
• Have exceptional technical or analytical experience,; confident working with APIs, SQL etc
• Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
• Have problem-solving and investigative skills with high attention to detail
• Able to handle multiple streams of work simultaneously
• Able to react well to rapidly changing requirements with a positive attitude
• Able to meet deadlines while delivering an exceptional customer experience
• Having experience working in the financial crime & fraud sector is beneficial, however not essential
• Fluent in Portuguese and full working proficiency in Spanish

Sobre a Clicksign

Somos uma empresa brasileira líder em assinaturas eletrônicas. Em essência, facilitamos relações entre pessoas e empresas no ambiente digital. Por trás da nossa tecnologia de ponta e foco em segurança, temos a missão de fazer o mundo crescer, tornando as relações digitais cada vez mais inteligentes.

Como trabalhamos:

Nossa essência é o Trust. Trabalhamos com foco, ritmo, comunicação clara e dados para nos apoiar. Trabalhamos com capricho; colocamos cuidado e qualidade em tudo que fazemos. Empatia e respeito são pilares da nossa equipe.

Descrição da vaga

Estamos em busca de uma pessoa Especialista de Customer Engagement, com paixão e experiência em sucesso do cliente e estratégias de engajamento. Se você se considera um profissional talentoso em impulsionar a adoção e o valor percebido em plataformas digitais e tem interesse em gerar impacto direto em retenção e expansão, essa é a sua chance Você fará parte do time responsável por transformar contratos em uso real, apoiando clientes a atingirem seus objetivos estratégicos com a Clicksign, atuando de forma proativa, consultiva, analítica e remota.

Responsabilidades e atribuições

• Estruturar e acompanhar indicadores de engajamento (uso de documentos, adoção de features, evolução por cohort);
• Analisar dashboards em parceria com RevOps/BI, traduzindo dados em insights práticos para o time;
• Desenvolver campanhas segmentadas e comunicações escaláveis (e-mail, WhatsApp, webinars, nudges) junto ao Marketing;
• Apoiar os analistas no direcionamento das ações com clientes, sugerindo abordagens baseadas em dados;
• Retroalimentar Produto, Marketing e Comercial com insights de uso e oportunidades identificadas;
• Sugerir hipóteses de teste e experimentos (A/B tests, clusters, novas réguas de comunicação);
• Mapear cenários em que IA pode apoiar o estímulo de uso em escala, validar outputs e garantir que os resultados estejam alinhados à jornada do cliente;
• Conduzir análises qualitativas da jornada (NPS, CSAT, Pós-Mortem) para melhorar continuamente a experiência.

Requisitos e qualificações

• Perfil consultivo, analítico e orientado a resultados;
• Experiência prévia em Customer Success, Growth ou Marketing em SaaS B2B;
• Boa articulação entre áreas (CS, Produto, Marketing, Comercial);
• Capacidade de transformar dados em ações práticas para aumentar engajamento;
• Excelente comunicação escrita e verbal;
• Diferencial: experiência com ferramentas de BI, CRM (HubSpot), testes de comunicação e interesse em AI aplicada a CX.

Informações adicionais

O que você pode esperar da gente?

• Trabalho 100% remoto.
• Cultura de confiança, focada em resultados e com muito desafio e aprendizado.
• Autonomia e protagonismo, em um ambiente cheio de colaboração e empatia.
• Cultura de feedback e 1:1 com uma liderança humana e sem microgerenciamento.
• Benefícios completos como: vale refeição/alimentação, auxílios creche, home office, saúde, educação e cultura, gympass, day-off de aniversário, descontos em terapia e cursos de inglês, entre outras parcerias.

Somos uma empresa brasileira líder em assinaturas eletrônicas. Em essência, facilitamos relações entre pessoas e empresas no ambiente digital. Por trás da nossa tecnologia de ponta e foco em segurança, temos a missão de fazer o mundo crescer, tornando as relações digitais cada vez mais inteligentes.

Nossa essência é o Trust. Trabalhamos com foco, ritmo, comunicação clara e dados para nos apoiar. Trabalhamos com capricho; colocamos cuidado e qualidade em tudo que fazemos. Empatia e respeito são pilares da nossa equipe.