4 Empregos para Word - Curitiba

At First Line Software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. Our global team brings together technical expertise and a strong commitment to quality across industries and technologies. We work closely with our clients to deliver projects that make a real difference.

We are looking for a Senior Data Entry Specialist to support a Zendesk AI implementation project. You will play a key role in developing and validating intents and entities for our AI models by working with historical Zendesk ticket data. This position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts.

• Review bulk lists of Zendesk ticket IDs and extract relevant customer request text
• Copy and paste exact customer verbiage while preserving meaning and context
• Assist in mapping this verbiage to correct intents and entities for AI development
• Validate new tickets after AI implementation to check if correct intent/entity was triggered
• Identify and report false positives , edge cases, and model inaccuracies
• Enter QA findings into tracking tools or spreadsheets
• Support simple Excel-based reporting to track issues and highlight trends
• AI experience, especially in customer service automation or intent tagging
• Previous QA or audit experience
• Familiarity with Zendesk (especially from the agent/ticket handling side)
• High attention to detail and ability to follow structured processes
• Ability to work independently and handle repetitive tasks with consistency
• Strong project management skills to handle 34 active ticket launches at once
• Good communication with internal teams to support model improvement
• Experience using Jira to track progress and QA findings
• Must be located in the Eastern or Central time zone

• Our modern stack projects are the right mix of exciting and challenging
• Gain access to our diverse range of training programs, courses, and certifications
• Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours
• Enhance your language skills with our corporate English classes
• Work from anywhere and explore the world with our Workation program

Your HR interview

It's time to show what you can do best!

Demonstrating expertise to our future partners

Have any questions? Fill out the form and our team will be in touch!

Have any questions? Fill out the form and our team will be in touch!

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Sales Data Entry at BairesDev

We are looking for a Sales Data Entry to join our Sales team. We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handle multiple tasks and with marked attention to details. It is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry!

What You’ll Do

• Upload Data of Landing Page & Website New Leads on Marketing Sheet.
• Perform extensive searches in the Web to find Lead’s & Company’s Contact Information.
• Execute periodic Data Updates for Leads lacking Updated Contact Information.
• Execute periodic Data Updates for Reports prompt daily & weekly by the ERP.
• Read Raw ServiceConnect Responses & Website Messages (On Demand).
• Initial ServiceConnect Response Read & Website Messages Categorization (On Demand).
  
  

• 3-5 years of relevant experience as Data Entry.
• Detail oriented and deadline driven.
• Ability to work autonomously and remotely.
• Methodic and able to follow processes.
• Excellent English skills (able to read and understand it).
• Self-starter, can explore, learn and work independently.
• Can manage concurrent tasks.
• Advanced English level.
  
  

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at BairesDev by 2x

Get notified about new Sales Specialist jobs in Joinville, Santa Catarina, Brazil .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Sales Data Entry at BairesDev

We are looking for a Sales Data Entry to join our Sales team. We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handle multiple tasks and with marked attention to details. It is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry!

What You’ll Do

• Upload Data of Landing Page & Website New Leads on Marketing Sheet.
• Perform extensive searches in the Web to find Lead’s & Company’s Contact Information.
• Execute periodic Data Updates for Leads lacking Updated Contact Information.
• Execute periodic Data Updates for Reports prompt daily & weekly by the ERP.
• Read Raw ServiceConnect Responses & Website Messages (On Demand).
• Initial ServiceConnect Response Read & Website Messages Categorization (On Demand).
  
  

• 3-5 years of relevant experience as Data Entry.
• Detail oriented and deadline driven.
• Ability to work autonomously and remotely.
• Methodic and able to follow processes.
• Excellent English skills (able to read and understand it).
• Self-starter, can explore, learn and work independently.
• Can manage concurrent tasks.
• Advanced English level.
  
  

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at BairesDev by 2x

Get notified about new Sales Specialist jobs in Joinville, Santa Catarina, Brazil .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.