7 Empregos para Tim - Brasília

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

2 months ago Be among the first 25 applicants

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
  
  

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role is a must
• Strong troubleshooting and problem-solving skills, attention to detail
• Basic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
  
  

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software
  
  

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
  
  

• Seniority level Associate

• Employment type Contract

• Job function Customer Service
• Industries IT Services and IT Consulting

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Integrated Media Group is seeking an experienced Salesforce Implementation Project Manager to lead complex Salesforce implementations, focusing primarily on Sales, Service, Financial Services, and Marketing Cloud Account Engagement. In this, you will leverage your extensive Salesforce Administration and project management experience to deliver high-impact solutions for our clients, ensuring alignment with their business processes and objectives.

Key Responsibilities:

Project Leadership & Client Management:

• Lead end-to-end Salesforce implementation projects, from initial discovery and solution design through to configuration, integration, testing, and user training.
• Serve as the primary point of contact for clients, building and nurturing long-term relationships, while consistently managing expectations and delivering exceptional client experiences.
• Collaborate closely with clients to capture business requirements and user stories, offering expert guidance on Salesforce best practices and strategic optimizations.
• Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
• Proactively communicate with stakeholders regarding project progress, risks, and solutions, ensuring transparency and alignment at all stages.
• Review statements of work with clients and ensure project is delivered on time and within budget
• Identify out of scope requests and address with clients to determine budget, additional cost, and impact on timeline
• Project managers will be responsible for 15-25 open projects. 

Salesforce Administration & Solution Delivery:

• Oversee data management activities including imports, exports, and updates, ensuring data integrity throughout the project lifecycle.
• Configure and manage Salesforce users, profiles, permission sets, custom objects, fields, and page layouts tailored to client needs.
• Design and implement advanced Salesforce Flows, automated processes, and customized reports and dashboards to optimize client operations.
• Lead the implementation and configuration of Salesforce integrations, including both native AppExchange solutions and third-party applications.
• Provide expert-level Salesforce user support and conduct targeted training sessions for client teams, promoting CRM adoption and best practices.

Qualifications & Requirements:

• Salesforce Administrator Certification (required).
• Minimum of 2-4 years of Salesforce administration experience, with at least 2 years in a project management role.
• Deep understanding of sales processes, pipeline management, and the full project lifecycle.
• Proven expertise in developing and managing Salesforce automations and Flows.
• Demonstrated success in leading complex, multi-phase Salesforce implementations in a fast-paced, client-centric environment.

Key Competencies:

• Exceptional organizational, time-management, and prioritization skills with a keen attention to detail.
• Strong technical aptitude with the ability to analyze complex problems and deliver innovative solutions.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
• Self-driven and resourceful, with the capacity to work autonomously and lead cross-functional teams.
• Proven track record of delivering projects on time and within scope while maintaining high client satisfaction.

Aqui na ília nossas vagas estão sempre abertas para todas as pessoas e não se restringem quanto a gênero, etnia, orientação sexual, fatores sociais, condições físicas ou intelectuais (PCD) etc. Incentivamos a candidatura de integrantes de todos os grupos minoritários!

Sobre a ília

Somos especialistas em tecnologia, dados e design, impulsionando a transformação digital de grandes players do mercado há mais de 10 anos, nos setores financeiro, seguros e mobilidade. Com mais de 450 profissionais, estamos presentes no Brasil e Europa, atendendo aos mercados da América Latina, Europa e América do Norte, desenvolvendo produtos digitais de alta qualidade e com foco em resultados de negócios. Somos uma equipe inovadora, criativa e apaixonada por tecnologia.

Certificada pelo 5° ano consecutivo como Great Place to work aqui na ília acreditamos que pessoas mudam o mundo, e investimos nelas. Nossas awesome deliveries são feitas de pessoas para pessoas, afinal awesome people make awesome deliveries!

#Vempraília!

Sobre a vaga:

O Technical PM atua como ponte entre cliente e times técnicos/produto, garantindo que as soluções sejam alinhadas ao negócio, viáveis e sustentáveis dentro de tempo e orçamento. É responsável por todo o ciclo de vida do projeto (da análise de necessidades à entrega), pelo gerenciamento de melhorias e pelo CI/CD. Também é o ponto central de contato do cliente e do time de Delivery.

Responsabilidades :

• Cliente & Produto: compreender necessidades, propor soluções inovadoras e orientar decisões orientadas a dados.
• Projetos: planejar cronogramas e riscos, validar escopo, gerir recursos, monitorar progresso, garantir qualidade e comunicação eficaz com stakeholders.
• Comunicação & Riscos: manter alinhamento com todas as partes, identificar lacunas de recursos e mitigar riscos.
• Equipe & Negócio: trabalhar com engenharia, UX e produto; fomentar parcerias; apoiar crescimento do cliente.
• AI-first: otimizar atividades com ferramentas de IA.
• Pós-implementação: atuar como contato técnico-chave junto ao Customer Success, apoiando a evolução da conta.

Requisitos:

• Graduação em Engenharia de Software ou área relacionada.
• +5 anos de experiência em gestão de projetos ou análise de negócios na indústria de tecnologia.
• +3 anos de experiência com frameworks ágeis.
• +3 anos de experiência em funções de contato direto com clientes.
• Experiência em implementação de chatbots com tecnologias de IA.
• Experiência com ferramentas de IA, como: Replit, Loveable, Make, Flowise, Cursor, entre outras.
• Fluência escrita e falada em Português, Espanhol e Inglês.

Diferencial:

• +3 anos de experiência em liderança de times multifuncionais.
• Entendimento completo das melhores práticas de ciclo de vida de desenvolvimento de software.
• Experiência em conduzir projetos de produto multifuncionais.
• Conhecimento em AWS ou Google Cloud .
• Experiência prática em desenvolvimento de software.

Benefícios e Incentivos:

Nossa contratação é CLT- 40h semanais com jornada flexível, sendo executada de forma remota. Os benefícios da ília são pensados para proporcionar uma experiência AWESOME para cada ílian, abaixo você encontra os benefícios de forma resumida. #vempraília

Para Saúde e bem-estar:

• Plano de Saúde e Odontológico SulAmérica extensivo a dependentes;
• Vale Alimentação/Refeição em cartão fléxivel Caju benefícios;
• Seguro de Vida;
• Auxílio Home-Office em cartão flexível Caju benefícios;
• Wellhub (Gympass);
• TotalPass.

Para o seu Desenvolvimento:

• ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional;
• Language Academy: Escola de idiomas para ílians;
• í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias. Nas chapters ainda se reúnem pessoas com skills similares para compartilhamento de ideias, práticas e experiências;

Gostamos de ir além no cuidado com as nossas pessoas, então dispomos também de alguns benefícios não convencionais:

• Plano de Saúde PET- Guapeco
• BYOD- Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use, mas disponibilizamos também máquinas de trabalho para ílians. Você quem decide!
• Seu Niver, seu bolo!
• Seu Networking Vale Prêmio- Programa de premiação a indicação de novos funcionários.

Vaga: Consultor SR ITAM (IT Asset Management) ServiceNow
Local: Remoto/Híbrido
Contratação: PJ / Cooperado
Nível: Sênior
Início: Imediato

Descrição da vaga:
Estamos em busca de um(a) Consultor SR ITAM ServiceNow com sólida experiência na plataforma ServiceNow, para atuar na implementação do módulo ITAM em um de nossos clientes. Este profissional será responsável por liderar tecnicamente o projeto, auxiliando desde o levantamento de requisitos até a entrega da solução em produção.

Principais responsabilidades:

Liderar a implementação do módulo ITAM (Hardware e/ou Software Asset Management) na plataforma ServiceNow.

Auxiliar no levantamento de requisitos com áreas de negócios e TI.

Definir e configurar processos de gestão de ativos, alinhados às boas práticas de ITAM e ITIL.

Integrar o módulo ITAM com a CMDB, Discovery, e ferramentas de inventário (ex: SCCM, JAMF, Intune).

Desenvolver automações e fluxos de trabalho para o ciclo de vida de ativos.

Realizar testes, validações e garantir a qualidade da entrega.

Treinar usuários e criar documentação técnica e funcional.

Requisitos obrigatórios:

Experiência prática na implementação de módulos ITAM no ServiceNow.

Conhecimento em CMDB, processos ITIL e ciclo de vida de ativos de TI.

Experiência com ferramentas de inventário e integração de dados.

Capacidade de traduzir requisitos de negócio em soluções técnicas na ServiceNow.

Inglês técnico (leitura e escrita); fluência será diferencial em ambientes internacionais.

Certificações ServiceNow (ex: CISSAM, CISHAM).

Join to apply for the Project Manager - Library Software Implementation role at Clarivate

Join to apply for the Project Manager - Library Software Implementation role at Clarivate

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We are seeking a Project Manager – Library Software Implementation to join our Service Implementation team in Latin America, with focus on Brazil. This is an excellent opportunity to work on public and academic software projects. Our team delivers services across the Americas to help customers with product adaptation and value realization. We would love to speak with you if you have experience in library software, project delivery, including planning, execution, and closure.

About

About You – experience, education, skills, and accomplishments

• Bachelor’s degree or equivalent, relevant work experience
• 5+ years of relevant experience in project management or library systems
• Fluent in Portuguese, English, and Spanish
  
  

• Background in library workflows/standards strongly preferred
• Project manager experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred
• Experience with Ex Libris/Innovative products would be an advantage
• Experience serving as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications
• Experience in the Public and/or Academic software industry
• Experience working with government institutions in Latin America, especially in Brazil
• PMP or comparable project management certification
  
  

• Implementing software products and services across the Americas
• Participating and contributing to process improvement, global initiative, and work standardization across the Americas
• Acting as the overall primary point of contact for the customer project team
• Creating and executing project work plans and revising as appropriate to meet changing requirements
• Managing day-to-day operational aspects of project and scope
• Managing project risk through mitigation planning
• Facilitating team and customer meetings
• Holding regular status meetings with project team
• Keeping executive team and stakeholders informed of project progress
• Effectively applying Project Management methodology, Professional Services procedures, processes, etc.
• Performing software product configuration, based on customer’s requirements
• Analyzing and troubleshooting customer issues and requests, providing first-line support to customers during the implementation cycle
• Interpreting and understanding customer requirements and workflows, and translating them into software solutions
• Providing product training to customers, via Web-based or on-site training
• Reviewing and contributing to training materials, implementation tools, and documents used internally and by customers
• Coordinating extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries Information Services

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