151 Empregos para Tim - Belo Horizonte

Consultor de vendas tim

Contagem, Minas Gerais ALEGRIA TELECOM LTDA

Publicado há 10 dias atrás

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Você é um vendedor nato e busca desenvolver suas habilidades em uma empresa que proporciona crescimento? Então essa oportunidade pode ser sua!
Na Alegria Telecom, oferecemos um ambiente positivo, onde cada desafio é uma oportunidade real de crescimento. Valorizamos nossos talentos e acreditamos que são eles que impulsionam nosso sucesso. Aqui, você terá espaço para aprender e evoluir, contribuindo diretamente para nosso desenvolvimento.

Suas responsabilidades serão:
- Participar de reuniões estratégicas para alinhar objetivos e fortalecer a equipe;
- Atrair, qualificar e engajar clientes, oferecendo soluções personalizadas;
- Identificar oportunidades de venda, superar objeções e fidelizar clientes;
- Acompanhar e analisar os resultados individuais e da loja;
- Realizar atendimentos presenciais e por telefone, garantindo excelência no processo;
- Gerenciar pendências documentais e apoiar a equipe quando necessário.

É necessário que você tenha:
- Ensino médio completo;
- Disposição para aprender e crescer profissionalmente;
- Gostar de atuar com atendimento ao cliente.

O que oferecemos:
- Salário fixo;
- Bônus por resultado (sem teto para recebimento);
- Assistência médica;
- Assistência odontológica;
- Vale transporte;
- Auxílio Alimentação;
- Oportunidade de crescimento e desenvolvimento interno.

Se candidate AGORA em nossa vaga e participe do processo seletivo.
Venha transformar desafios em conquistas e crescer com Alegria!

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Consultor de vendas tim -contagem

Contagem, Minas Gerais ALEGRIA TELECOM LTDA

Publicado há 10 dias atrás

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Descrição Do Trabalho

Você é um vendedor nato e busca desenvolver suas habilidades em uma empresa que proporciona crescimento? Então essa oportunidade pode ser sua!
Na Alegria Telecom, oferecemos um ambiente positivo, onde cada desafio é uma oportunidade real de crescimento. Valorizamos nossos talentos e acreditamos que são eles que impulsionam nosso sucesso. Aqui, você terá espaço para aprender e evoluir, contribuindo diretamente para nosso desenvolvimento.

Suas responsabilidades serão:
- Participar de reuniões estratégicas para alinhar objetivos e fortalecer a equipe;
- Atrair, qualificar e engajar clientes, oferecendo soluções personalizadas;
- Identificar oportunidades de venda, superar objeções e fidelizar clientes;
- Acompanhar e analisar os resultados individuais e da loja;
- Realizar atendimentos presenciais e por telefone, garantindo excelência no processo;
- Gerenciar pendências documentais e apoiar a equipe quando necessário.

É necessário que você tenha:
- Ensino médio completo;
- Disposição para aprender e crescer profissionalmente;
- Gostar de atuar com atendimento ao cliente.

O que oferecemos:
- Salário fixo;
- Bônus por resultado (sem teto para recebimento);
- Assistência médica;
- Assistência odontológica;
- Vale transporte;
- Auxílio Alimentação;
- Oportunidade de crescimento e desenvolvimento interno.

Se candidate AGORA em nossa vaga e participe do processo seletivo.
Venha transformar desafios em conquistas e crescer com Alegria!

Desculpe, este trabalho não está disponível em sua região

071946-jovem aprendiz-tim s a - contagem-mg

Contagem, Minas Gerais ESPRO

Publicado há 10 dias atrás

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Descrição da vaga: Essa vaga é pra você!Que tal fazer parte deste programa?Como Jovem Aprendiz aqui, você terá registro em Carteira de Trabalho Profissional e diversos benefícios, participará de treinamentos teóricos que vão aprimorar seu conhecimento profissional.O Espro, há mais de 40 anos desenvolve um papel estratégico na formação de adolescentes e jovens e estamos neste processo de triagem, encaminhando você e torcendo para que seja um sucesso!Não perca, esperamos você!

Atividades: Executa serviços de apoio às áreas administrativas, auxiliando na execução derotinas de escritório, controlando e organizando documentação, prestando apoiona elaboração e no encaminhamento de documentos, acompanhando processosadministrativos e atendendo clientes e fornecedores. Cumpre normasregulamentadoras de saúde e segurança no trabalho e de preservação ambiental.

Requisitos: Sexo Indiferente,Idade a partir de 18 anos.

Beneficios: Vale Transporte,Vale Refeição,Seguro de Vida,Assistência Médica,Assistência Odontológica.

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071916-jovem aprendiz-tim s a - belo horizonte-mg

Belo Horizonte, Minas Gerais ESPRO

Publicado há 10 dias atrás

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Descrição Do Trabalho

Descrição da vaga: Essa vaga é pra você!Que tal fazer parte deste programa?Como Jovem Aprendiz aqui, você terá registro em Carteira de Trabalho Profissional e diversos benefícios, participará de treinamentos teóricos que vão aprimorar seu conhecimento profissional.O Espro, há mais de 40 anos desenvolve um papel estratégico na formação de adolescentes e jovens e estamos neste processo de triagem, encaminhando você e torcendo para que seja um sucesso!Não perca, esperamos você!

Atividades: Vende produtos em estabelecimentos de comércio varejista. Planeja as ações devenda. Utiliza recursos e técnicas de vendas e de negociação, durante oatendimento ao cliente. Emite notas ou cupons fiscais e registra os dadosrelativos à venda efetuada. Realiza ações de pós-venda. Cadastra ou atualiza osdados cadastrais do comprador. Atua de acordo com os procedimentos e aspolíticas da empresa e cumpre as normas regulamentadoras de saúde e segurança notrabalho e de preservação do meio ambiente.

Requisitos: Sexo Indiferente,Idade a partir de 18 anos.

Beneficios: Vale Transporte,Vale Refeição,Seguro de Vida,Assistência Médica,Assistência Odontológica.

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Auxiliar Escolar Especializado EFAI - Colégio Arnaldo Funcionários Belo Horizonte - MG Full-tim[...]

Belo Horizonte, Minas Gerais Redeverbita

Publicado há 4 dias atrás

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Overview

Atuar no apoio educacional, social e pedagógico de estudante com laudo de TEA, colaborando com a equipe escolar para promover a inclusão, autonomia e participação plena desses alunos nas atividades escolares. Auxiliar na adaptação de materiais, no acompanhamento das rotinas diárias e na mediação da comunicação entre o aluno, professores e demais profissionais da escola, garantindo o respeito à diversidade e à equidade no ambiente educacional.



Responsibilities

  • Acompanhar e apoiar o aluno com laudo durante as atividades escolares, auxiliando-o na participação das rotinas pedagógicas e sociais;

  • Colaborar com professores e demais profissionais da escola na adaptação de atividades, materiais e estratégias, conforme as necessidades do aluno.

  • Estimular o desenvolvimento da autonomia, incentivando o aluno a realizar, dentro de suas possibilidades, as tarefas cotidianas escolares.

  • Auxiliar na locomoção, alimentação, higiene e demais cuidados pessoais do aluno, sempre que necessário, respeitando sua dignidade e promovendo sua independência.

  • Promover um ambiente de respeito, acolhimento e inclusão, incentivando a interação entre os alunos com e sem deficiência.

  • Observar e relatar o desenvolvimento do aluno aos professores e à equipe pedagógica, contribuindo para o planejamento de intervenções adequadas.

  • Participar de formações, reuniões pedagógicas e momentos de planejamento, buscando constante atualização e alinhamento com os objetivos educacionais da escola.

  • Respeitar as orientações dos profissionais especializados, como psicólogos, fonoaudiólogos, terapeutas ocupacionais e professores de atendimento educacional especializado (AEE).



Qualifications

Sua formação acadêmica: Cursando graduação de Pedagogia/Psicologia.


Desejável conhecimento sobre TEA.



Additional information

Local : Colégio Arnaldo Funcionários - Belo Horizonte/MG


Horário: Segunda a sexta, 12h30 - 18h30


Carga Horária: 30 h/s


Salário + Vale Transporte + Vale Alimentação ou Refeição + Day Off (aniversário) + Plano de Saúde Unimed (Mensalidade + Co-participativo) + Plano Odontológico Unimed (Mensalidade) + Parceria Totalpass + Possibilidade de Bolsa de Estudos + Parceria com Instituições de Ensino + Parceria com Escola de Idiomas + Parceria SESC.

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Technical Support Manager

Belo Horizonte, Minas Gerais Duda

Ontem

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WHO WE ARE

Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.

A DAY IN THE LIFE

We’re seeking an experienced Manager to help grow and scale our world class Technical Support team in Brazil as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

WHAT YOU WILL DO

  • Manage, mentor, and support the Brazil-based Technical Support team (located in Florianópolis).
  • Foster a high-performance culture focused on collaboration, accountability, and service excellence.
  • Identify skill gaps and provide coaching as well as create growth plans for career development.

Customer Experience & Escalations

  • Engage directly with customers to resolve escalated issues and gather product feedback.
  • Act as a customer advocate within the organization, influencing product and process improvements.
  • Uphold agreed-upon SLAs and maintain consistent, high-quality support across all channels.
  • Design and implement support processes and workflows that drive efficiency and scale.
  • Develop new support strategies aligned with organizational OKRs and team goals.
  • Lead and contribute to strategic projects across the support organization.

Cross-functional Collaboration

  • Partner closely with Product, R&D, and other internal teams to ensure customer feedback informs product development.
  • Work alongside the VP of Technical Support and Support Leadership to maintain high standards of product knowledge, systems fluency, and customer service.
  • Contribute to broader company initiatives and collaborate with leaders across Duda.

As part of our Customer Success Leadership team, you'll also contribute to driving product adoption, sharing best practices, and implementing scalable strategies that create long-term value for Duda customers.

WHO YOU ARE

  • Proven experience (3+ years) in a technical support leadership role, preferably in a SaaS environment.
  • Excellent communication skills in both English and Portuguese (Spanish is a plus).
  • Strong analytical skills and a track record of making data-driven decisions.
  • Strong belief in “living in the product you support.” It is important you understand deeply the way customers use our platform so you can educate/mentor/coach team members.
  • Strong understanding of SaaS platforms, APIs, HTML/CSS, and cloud technologies.
  • Take great pride in the customer experience and take ownership to improve the team’s failures.
  • Fearless in voicing your opinions and thinking critically to improve our business.
  • Demonstrated Project Management experience and ability to work cross functionally to take projects from beginning to end with little supervision.
  • Empathetic, patient, and have a customer-first attitude.
  • Familiarity with Zendesk is a plus.

IMPORTANT INFORMATION

Please submit an English version of your resume when applying. Interviews will be done in English to align with our global communication standards.

Our teams value the connection, collaboration, and creativity sparked by in-person interactions. At the same time, we recognize the focus, flexibility, and autonomy that remote work provides. This role offers a remote-first work model, with occasional in-person meetings and team events. For this reason, candidates must reside in Florianópolis/SC , to ensure alignment with our team’s collaboration needs and company initiatives.

Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact

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Manager, Technical Support

Belo Horizonte, Minas Gerais DocuSign, Inc.

Publicado há 4 dias atrás

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Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).


What you'll do

As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations.

This is a people manager role reporting to the Senior Support Service Delivery Manager

Responsibilities:

  • Lead, develop, and coach a team of Technical Support Engineers (TSEs)

  • Manage onboarding, mentoring, and ongoing development of team members

  • Drive operational efficiency through KPI tracking, process optimization, documentation, and change management

  • Conduct performance evaluations, including bi-annual focal reviews

  • Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services

  • Support escalated enterprise customer issues and risk assessments

  • Identify and escalate systemic issues and emerging customer trends

  • Oversee compliance activities and quality reviews within the support environment


Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.


What you bring

Basic:

  • 6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products
  • 3+ years of experience as a team lead or manager in a technical support environment
  • Proven experience managing individuals in hybrid or remote team environments
  • An effective and proven technical background in software, including handling escalations and mentoring teams
  • Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related technical field
  • English language fluency (native or fluent)

Preferred:

  • Experience with web-based applications or development
  • Proficiency in using Salesforce, JIRA, and other ticket/case management platforms
  • Experience providing and/or assisting with technical training, documentation, or knowledge base content creation
  • Exposure or familiarity with Docusign or comparable agreement technology platforms
  • Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architecture
  • Fluency in an additional language beyond English

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

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Sobre o mais recente Tim Empregos em Belo Horizonte !

Technical Support Specialist

Belo Horizonte, Minas Gerais Plug Power

Publicado há 3 dias atrás

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Overview

Status: Exempt (Salaried) | Department: Global Services / Service Engineering / Technical Services, Dept. 331

Position Summary

Plug Power Inc. is committed to providing best-in-class technical support for our products to our global customer base on a 24/7 basis. The Technical Support Specialist is a subject matter expert for troubleshooting and maintenance of Plug Power’s products – Electrolyzer, Hydrogen Storage & Dispensing Infrastructure and Stationary/Motive Fuel Cell Systems. Responsibilities include monitoring system performance via SCADA, handling support tickets and customer calls within the established product support environment and resolving issues with fielded systems. The specialist develops and maintains technical product knowledge documents to provide world-class technical support to customers and field personnel servicing Plug products. The ideal candidate possesses a broad range of technical knowledge related to Plug Power’s product lines and can transfer that knowledge to others with varying levels of skill and experience.

Note: This section preserves the original information without altering meaning.

Core Duties and Responsibilities
  • Provide technical support by assisting customers and Plug field personnel in researching, diagnosing, troubleshooting and identifying solutions to repair hydrogen infrastructure systems.
  • Prioritize support requests by severity and customer impact and drive resolution of field issues with expected urgency. Escalate matters when required to ensure proper attention is given to critical situations.
  • Investigate failure incident root cause and support problem resolution.
  • Drive improvement of Plug infrastructure products by initiating, testing and verifying hardware, software and document changes (e.g., service bulletins, procedures, parts lists).
  • Build and maintain technical knowledge for all Plug Electrolyzer, Hydrogen Storage & Dispensing and Fuel Cell Systems through training, documentation review and applied field experience.
  • Operate infrastructure equipment remotely and on-site at customer and internal test facilities.
  • Ensure accurate, clear, high-quality and complete information is documented in support tickets, solution articles and fault-handling procedures.
  • Communicate and implement improvements to the technical support process, digital platforms and tools to drive a world-class support offering to external and internal customers.
  • Support new site installations as needed; help to provide end-user technical instruction.
  • Improve procedures and training materials for end customers and field service technicians.
  • Travel to customer locations to perform technical functions including troubleshooting and repair; author incident reports commensurate with technical repairs.
  • Build effective internal relationships with colleagues around the world; work cross-functionally as needed for project assignments.
  • Partner with engineering, operations and other internal teams to communicate relevant technical issues, helping to make design and operational improvements across the business.
  • Be available to work a variety of shifts or times. This is a 24-hour, 7-days/week operation.
  • Comply with all environment, health and safety (EHS) requirements such as training, PPE use and incident reporting.
  • Perform other duties as assigned.
Education and Experience
  • Secondary vocational (MBO-4), Associate’s or Bachelor’s degree (HBO, WO) required in relevant field (e.g., process technology, automotive technology, automation and controls, engineering, oil & gas, maritime technology).
  • Minimum of three (3) years of related work experience.
  • High level of skill with mechanical systems installation, troubleshooting, and repair.
  • Ability to diagnose system failures and isolate root cause.
  • Industrial gas systems experience preferred.
  • Proficiency in Microsoft Office software.
Other Requirements
  • Speak and write English at a professional level.
  • Excellent communication and interpersonal skills.
  • A passion for teaching and helping others to grow their technical abilities.
  • Excellent customer service skills.
  • Demonstrated analytical abilities with strong attention to detail.
  • Ability to manage complex projects and multi-task effectively.
  • Excellent follow-through.
  • Flexibility to travel as needed up to 30%.
  • Must be driven and self-motivated.
  • Must possess the highest ethical standards and a commitment to work quality.
  • Exempt employees are expected to work as many hours as necessary to complete job responsibilities. This may require working more than eight hours a day and more than five days or 40 hours per week.

Pay Range: $69,900.00 - $104,900.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:

  • Base salary is determined on factors including education, experience, skills, and geography. If you are interested in this position, please apply.
  • The pay range may not reflect local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
  • Health, Dental & Vision Insurance eligibility starting from the first day of hire.
  • 401(k) with 5% company match.
  • Bonus eligibility.
  • Paid time off including vacation, personal and sick time.
  • Paid holidays.
  • Wellness Reimbursement Program.
  • Potential to apply for Tuition Reimbursement.
  • Employee Referral program.
  • Employee Assistance Program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technical Support Engineer

Belo Horizonte, Minas Gerais BENTLEY SYSTEMS, INC.

Publicado há 3 dias atrás

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Select how often (in days) to receive an alert:

Bentley Systems is seeking a talented individual to become a valued member of the Product Support team as a Technical Support Engineer . As part of the Global Technical Support team, the technical support engineer is responsible for providing technical assistance on the product via (inbound/outbound) phone, e-mail, and web portal. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, and escalation involving Bentley’s supported products

We will rely on you for the following:

  • Provide troubleshooting and technical assistance for ProjectWise Product functionality/features to users via e-mail, service tickets, phone, and web-portal (BE Communities.
  • Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
  • Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.
  • Work in a fast-paced environment while collaborating with internal and external stakeholders.
  • Act as a liaison between users and Product Management/Development.
  • Research and identify solutions to ProjectWise Product functionality/features.
  • Ask users targeted questions to quickly understand the root of the problem.
  • Maintain accurate notes and details on user support requests.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
  • Communicate with team members regarding current/ongoing issues via daily scrum calls.
  • Document software problem defects for review and take corrective actions.
  • Document technical knowledge in the form of Knowledgebase Articles or Communities Posts.
  • Meet with internal Bentley teams to provide the users’ perspective on our products and services.

Your daily tasks will look like this:

  • Review individual Support Case Backlog and prioritize Aged and Escalated Requests.
  • Reproduce issues in-house on test systems (Virtual Machines) to isolate the cause of the problem.
  • Monitor the Team Support Cases Queue and pick issues in the order of priority, impact, and age of the Service Request.
  • Update and follow-up with users over the phone/email on existing Requests.
  • Engage on Team Scrum calls to discuss issues and liaison with the team
  • Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.
  • Contribute to Bentley Communities and answer user queries.
  • Update the Team Technical Knowledge Base and share updates with the team.
  • Upskill on Product Knowledge by focusing on a new topic every week. Consume Training through internal Pathways, Wikis, videos, etc.
  • Channelize potential Defects/Enhancements to the Product Management/Development teams.
  • Provide a handover to the next shift with appropriate documentation when needed

What You Bring to The Team:

  • 2+ years of experience in technical support and exposure to global user interaction.
  • Bachelor’s degree in IT, Engineering, or related fields.
  • Experience or Knowledge with ProjectWise product suites or similar document management systems such as Documentum, Vault or Aconex.
  • Experience with the Administration of Engineering Information/Document Management systems.
  • Experience or knowledge with relational databases: Microsoft SQL Server or Oracle.
  • Experience or knowledge with Networking (DNS, TCPIP, FQDN, cluster environments).
  • Experience or knowledge with Windows Operating System (Server and client) for administration and debugging.
  • A "user first" approach and strong critical thinking, with a desire to solve problems with excellent troubleshooting skills.
  • Emotional intelligence when talking with users, and the ability to document methodically.
  • Exposure to answering queries via Service Requests and Communities forum posts.
  • Ability to work well with Global colleagues to help address user issues.
  • Ability to manage time effectively by delegating, prioritizing, and scheduling tasks to ensure they are completed in the expected timelines.
  • A motivated self-starter with the ability to work independently and in a team.

What would make you stand out:

  • Experience with ProjectWise infrastructure.
  • Knowledge or experience of IIS (Internet Information Services),
  • Proven success in all aspects of ProjectWise Administration.
  • Experience with MicroStation, AutoCAD, Revit, Civil 3D, IPLOT (PrintingPlotting).
  • Knowledge with extended ProjectWise features (Publishing such as ICS for PDF, BAS; Bentley cloud features such as Deliverables Management, ProjectWise Drive, ProjectWise Projects, WSG, etc.)
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • Competitive Salary and benefits.
  • The opportunity to work within a global and diverse international team.
  • A supportive and collaborative environment.
  • Colleague Recognition Awards.
LI-RB1 LI - Hybrid

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

2025 Copyright Bentley Systems, Incorporated

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Technical Support Specialist

Contagem, Minas Gerais Plug Power

Publicado há 3 dias atrás

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Overview

Status: Exempt (Salaried) | Department: Global Services / Service Engineering / Technical Services, Dept. 331

Position Summary

Plug Power Inc. is committed to providing best-in-class technical support for our products to our global customer base on a 24/7 basis. The Technical Support Specialist is a subject matter expert for troubleshooting and maintenance of Plug Power’s products – Electrolyzer, Hydrogen Storage & Dispensing Infrastructure and Stationary/Motive Fuel Cell Systems. Responsibilities include monitoring system performance via SCADA, handling support tickets and customer calls within the established product support environment and resolving issues with fielded systems. The specialist develops and maintains technical product knowledge documents to provide world-class technical support to customers and field personnel servicing Plug products. The ideal candidate possesses a broad range of technical knowledge related to Plug Power’s product lines and can transfer that knowledge to others with varying levels of skill and experience.

Note: This section preserves the original information without altering meaning.

Core Duties and Responsibilities
  • Provide technical support by assisting customers and Plug field personnel in researching, diagnosing, troubleshooting and identifying solutions to repair hydrogen infrastructure systems.
  • Prioritize support requests by severity and customer impact and drive resolution of field issues with expected urgency. Escalate matters when required to ensure proper attention is given to critical situations.
  • Investigate failure incident root cause and support problem resolution.
  • Drive improvement of Plug infrastructure products by initiating, testing and verifying hardware, software and document changes (e.g., service bulletins, procedures, parts lists).
  • Build and maintain technical knowledge for all Plug Electrolyzer, Hydrogen Storage & Dispensing and Fuel Cell Systems through training, documentation review and applied field experience.
  • Operate infrastructure equipment remotely and on-site at customer and internal test facilities.
  • Ensure accurate, clear, high-quality and complete information is documented in support tickets, solution articles and fault-handling procedures.
  • Communicate and implement improvements to the technical support process, digital platforms and tools to drive a world-class support offering to external and internal customers.
  • Support new site installations as needed; help to provide end-user technical instruction.
  • Improve procedures and training materials for end customers and field service technicians.
  • Travel to customer locations to perform technical functions including troubleshooting and repair; author incident reports commensurate with technical repairs.
  • Build effective internal relationships with colleagues around the world; work cross-functionally as needed for project assignments.
  • Partner with engineering, operations and other internal teams to communicate relevant technical issues, helping to make design and operational improvements across the business.
  • Be available to work a variety of shifts or times. This is a 24-hour, 7-days/week operation.
  • Comply with all environment, health and safety (EHS) requirements such as training, PPE use and incident reporting.
  • Perform other duties as assigned.
Education and Experience
  • Secondary vocational (MBO-4), Associate’s or Bachelor’s degree (HBO, WO) required in relevant field (e.g., process technology, automotive technology, automation and controls, engineering, oil & gas, maritime technology).
  • Minimum of three (3) years of related work experience.
  • High level of skill with mechanical systems installation, troubleshooting, and repair.
  • Ability to diagnose system failures and isolate root cause.
  • Industrial gas systems experience preferred.
  • Proficiency in Microsoft Office software.
Other Requirements
  • Speak and write English at a professional level.
  • Excellent communication and interpersonal skills.
  • A passion for teaching and helping others to grow their technical abilities.
  • Excellent customer service skills.
  • Demonstrated analytical abilities with strong attention to detail.
  • Ability to manage complex projects and multi-task effectively.
  • Excellent follow-through.
  • Flexibility to travel as needed up to 30%.
  • Must be driven and self-motivated.
  • Must possess the highest ethical standards and a commitment to work quality.
  • Exempt employees are expected to work as many hours as necessary to complete job responsibilities. This may require working more than eight hours a day and more than five days or 40 hours per week.

Pay Range: $69,900.00 - $104,900.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:

  • Base salary is determined on factors including education, experience, skills, and geography. If you are interested in this position, please apply.
  • The pay range may not reflect local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
  • Health, Dental & Vision Insurance eligibility starting from the first day of hire.
  • 401(k) with 5% company match.
  • Bonus eligibility.
  • Paid time off including vacation, personal and sick time.
  • Paid holidays.
  • Wellness Reimbursement Program.
  • Potential to apply for Tuition Reimbursement.
  • Employee Referral program.
  • Employee Assistance Program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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