91 Empregos para Teleperformance - Guarulhos

Realizar a análise, inserção e acompanhamento dos pedidos de vendas no SAP, oferecendo suporte ao time de Vendas Externas e atendimento direto ao cliente, garantindo o cumprimento dos prazos e a satisfação do cliente.

• Cumprir as instruções de trabalho de acordo com o SGI;
• Descartar resíduos de acordo com a coleta seletiva;
• Conhecer os pontos de risco de emergência, equipamentos, máquinas e acionamentos de alarmes dos setores fabris;
• Manter organizados os setores de trabalho e áreas comuns;
• Garantir que as atividades sejam realizadas de forma segura;
• Colaborar para o bom funcionamento dos equipamentos, máquinas e ferramentas, solicitando manutenções preventivas ou corretivas, junto ao superior imediato;
• Cumprir as políticas de ética, qualidade, segurança, saúde e meio ambiente da empresa.

• Atender clientes, representantes e vendedores, assegurando a conclusão das vendas;
• Receber pedidos via e-mail ou portal do cliente, realizar análise crítica e verificar conformidade com os critérios comerciais vigentes (últimas compras, condições de pagamento, transportadora, prazo de entrega, tributação de impostos);
• Conferir informações cadastrais de clientes e reunir documentação para cadastro ou atualização de novos clientes, quando necessário;
• Registrar pedidos no SAP após análise crítica e liberá-los para o Centro de Distribuição;
• Monitorar pedidos bloqueados por crédito ou estoque, identificando causas e providenciando soluções para liberação;
• Acompanhar o processo da venda até a entrega do material ao cliente, garantindo prazos estipulados e indicadores de Fill Rate & Promise Date;
• Incluir backups de cotações, negociações e pedidos no SAP;
• Manter sigilo sobre informações da área de Vendas, não compartilhando dados com outras áreas ou pessoas externas à Lincoln Electric.

• Desejável ensino superior concluído ou em andamento em Administração ou áreas correlatas.

• Conhecimento em SAP e Excel será considerado diferencial.

• Experiência prévia em área Comercial, Vendas ou Customer Service.

Customer Care Representative - Remote Work:

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Customer Care Representative at BairesDev

We are looking for a Customer Care Representative to join our Recruiting Team and participate in different projects made up of multicultural teams distributed throughout the world. This person must be proactive, detail-oriented, and demonstrate excellent analytical abilities, as well as teamwork and multitasking skills. This is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!

What You Will Do:

1. Support the sourcing process that includes posting job openings on various job boards, headhunting, use of social networks, filtering of CVs, and contact with candidates.
2. Understand the requirements of each vacancy to carry out the headhunting process according to these needs.

Here’s what we are looking for:

1. At least 1 year of work experience.
2. Knowledge of the IT market.
3. Excellent communication skills.
4. Great capacity for self-management.
5. Studies in Human Resources, psychology, or related careers.
6. Advanced English level.

How we make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

Responsabilidades

• Configurações de e-mail
• Instalação e resolução de problemas com impressora e outros periféricos
• Configurações e resolução de problemas básicos relativos à internet
• Diagnosticar e resolver problemas de hardware e software
• Reinstalação e configurações predefinidas de aplicações e sistemas
• Formatação e instalação de softwares predefinidos em desktops
• Experiência com atendimento ao público
• Manter registros de reparos e correções para referência futura
• Oferecer suporte técnico oportuno e instruir usuários sobre como utilizar computadores corretamente
• Atendimento ao usuário via telefone, remoto, chat, e-mail e presencial

• Ensino médio completo
• Experiência em Help Desk
• Curso técnico na área de TI ou cursando ensino superior será diferencial
• Conhecimento em pacote Office
• Conhecimento básico em Linux é diferencial

A Eloca é uma startup de tecnologia em grande crescimento, estamos transformando o habito de consumo, proporcionando o acesso ao invés da posse através das nossas tecnologias para apoiar empresas de locação. Somos uma empresa especializada em construir sistemas, processos e metodologias. Somos profissionais e amigos apaixonados por tecnologia, trabalhamos com base na ética, transparência, respeito em um ambiente leve e descontraído, com muita garra para alcançar os objetivos profissionais e pessoais. Estamos buscando um Estagiário(a) de Suporte a Sistemas (Help Desk) para compor nosso time.

Sobre a Oportunidade

Se você está iniciando sua trajetória profissional, gosta de tecnologia e tem facilidade em se comunicar, essa vaga pode ser o seu primeiro passo!

Aqui você terá a chance de aprender na prática como funciona o suporte de sistemas (ERP, e-commerce e CRM), ajudando usuários a resolver dúvidas e contribuindo para que tenham a melhor experiência possível.

O que esperamos de você

• Boa comunicação escrita e verbal;
• Paciência, empatia e facilidade para lidar com pessoas;
• Interesse em aprender e crescer na área de suporte técnico.
  
  

• Vale Transporte;
• Ifood Benefícios
• Seguro de Vida (Porto Seguro);
• AVUS (Descontos em exames laboratoriais e farmácias);
• Bem-Estar (Consultas clínicas);
• Wellhub - Gympass
• Descontos na praça de alimentação do Grand Plaza Shopping.

Get notified about new Trainee jobs in Santo André, São Paulo, Brazil .

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São Paulo, São Paulo, Brazil R$2,000.00-R$2,000.00 3 months ago

Join to apply for the Técnico de suporte em Help desk / Service Desk N1 ou N2 role at LADY TS HOMELESS MINISTRY INC .

This position is based in Guarulhos, SP, and involves providing support for desktops, notebooks, Windows operating systems, networks, Windows Server, VMs, AD, DNS, and firewalls.

Details:

• Número de vagas: 20
• Local de trabalho: Guarulhos, SP
• Regime de contratação: Efetivo – CLT
• Jornada: Período Integral
• Nível hierárquico: Auxiliar

Requisitos:

• Escolaridade mínima: Ensino Médio (2º Grau)

Valorizado:

• Tempo de experiência: Entre 1 e 3 anos

Habilidades:

• Determinação
• Foco
• Trabalho em equipe

Other details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Human Resources Services

This job posting is active and accepting applications.

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.

Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!

The Technical Account Manager serves as the primary point of contact for ensuring MSA premium support customers' satisfaction with Kaspersky's products and services. This role focuses on establishing and maintaining strong working relationships with designated client contacts while ensuring the proper maintenance and effective utilisation of Kaspersky products within enterprise environments. The TAM guarantees swift resolution of technical issues in accordance with service agreements and manages any necessary technical escalations.

These highly skilled technical professionals serve a critical function in supporting our enterprise clientele, collaborating with various internal teams to address and resolve complex technical issues. Their regular responsibilities include conducting in-depth technical analyses, managing critical incident responses, delivering Professional Services, and spearheading both incident prevention initiatives and resolution strategies.

Key Responsibilities:

• Manage MSA customer requests to ensure timely and efficient issue resolution;
• Deliver MSA premium support focused on incident resolution and product/service renewal to ensure customer satisfaction;
• Ensure compliance with contractually documented Maintenance Service Agreements;
• Conduct regular onsite visits for MSA Enterprise customers to maintain engagement and address issues proactively;
• Follow all documented processes to maintain organisational visibility of customer issues/requests;
• Facilitate communication between customers, product experts, and development teams to manage escalations requiring fixes or feature requests;
• Collaborate with clients to assess their IT business needs, requirements, and challenges;
• Plan, develop and test technical solutions and architectures meeting client needs;
• Analyse customer business requirements and diagnose product/system issues through end-user consultation;
• Advocate for customers regarding required fixes or feature requests;
• Provide customers with work reports and host review calls for technical/support issues;
• Deliver consultative knowledge transfer and documentation to clients;
• Update product documentation and share customer feedback/feature requests with product managers;
• Deliver Kaspersky Professional Services upon request.

Skills & Qualifications:

Communication

• Fluent in English (written/spoken); Spanish proficiency is a strong plus;
• Proven ability to engage senior technical/management stakeholders;
• Strong interpersonal and negotiation skills.

Technical Expertise

Advanced:

• Microsoft OS: Windows Server 2019+, Windows 10+ (Microsoft Certification preferred);
• Linux Administration: Ubuntu, CentOS;
• Enterprise Networking: TCP/IP, DNS, Firewall, Active Directory;
• Virtualisation: VMware ESXi, Hyper-V;
• Troubleshooting: Wireshark, system logs/dump analysis.

Intermediate:

• MS SQL & Exchange;
• Web/messaging systems.

Nice-to-Have:

• Kaspersky product certifications;
• CompTIA CASP+ or equivalent.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field;
• 7+ years in IT (with 4+ years focused on IT security);
• Certifications: MCP (Windows Server/Windows 10+); CCNA (highly beneficial); VMware ESXi/Linux certifications;
• Must obtain Kaspersky core certifications within 3 months of hire.

Other Competencies

• Proactive ownership of resolution and root-cause analysis;
• Strong analytical and troubleshooting skills for complex systems;
• Critical thinking and decision-making;
• Excellent time management and prioritisation in fast-paced environments.

Recruitment Process (~3 weeks total):

We value transparency and efficiency, here’s what to expect:

• Resume Review.
• Introductory Video Call (30 min | Recruiter).
• Hiring Manager Interview (60 min | Technical/Cultural Fit).
• Offer & Reference Check.

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.

Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!

The Technical Account Manager serves as the primary point of contact for ensuring MSA premium support customers' satisfaction with Kaspersky's products and services. This role focuses on establishing and maintaining strong working relationships with designated client contacts while ensuring the proper maintenance and effective utilisation of Kaspersky products within enterprise environments. The TAM guarantees swift resolution of technical issues in accordance with service agreements and manages any necessary technical escalations.

These highly skilled technical professionals serve a critical function in supporting our enterprise clientele, collaborating with various internal teams to address and resolve complex technical issues. Their regular responsibilities include conducting in-depth technical analyses, managing critical incident responses, delivering Professional Services, and spearheading both incident prevention initiatives and resolution strategies.

Key Responsibilities:

• Manage MSA customer requests to ensure timely and efficient issue resolution;
• Deliver MSA premium support focused on incident resolution and product/service renewal to ensure customer satisfaction;
• Ensure compliance with contractually documented Maintenance Service Agreements;
• Conduct regular onsite visits for MSA Enterprise customers to maintain engagement and address issues proactively;
• Follow all documented processes to maintain organisational visibility of customer issues/requests;
• Facilitate communication between customers, product experts, and development teams to manage escalations requiring fixes or feature requests;
• Collaborate with clients to assess their IT business needs, requirements, and challenges;
• Plan, develop and test technical solutions and architectures meeting client needs;
• Analyse customer business requirements and diagnose product/system issues through end-user consultation;
• Advocate for customers regarding required fixes or feature requests;
• Provide customers with work reports and host review calls for technical/support issues;
• Deliver consultative knowledge transfer and documentation to clients;
• Update product documentation and share customer feedback/feature requests with product managers;
• Deliver Kaspersky Professional Services upon request.

Skills & Qualifications:

Communication

• Fluent in English (written/spoken); Spanish proficiency is a strong plus;
• Proven ability to engage senior technical/management stakeholders;
• Strong interpersonal and negotiation skills.

Technical Expertise

Advanced:

• Microsoft OS : Windows Server 2019+, Windows 10+ ( Microsoft Certification preferred );
• Linux Administration : Ubuntu, CentOS;
• Enterprise Networking : TCP/IP, DNS, Firewall, Active Directory;
• Virtualisation : VMware ESXi, Hyper-V;
• Troubleshooting : Wireshark, system logs/dump analysis.

Intermediate:

• MS SQL & Exchange;
• Web/messaging systems.

Nice-to-Have:

• Kaspersky product certifications;
• CompTIA CASP+ or equivalent.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field;
• 7+ years in IT (with 4+ years focused on IT security );
• Certifications : MCP (Windows Server/Windows 10+); CCNA ( highly beneficial ); VMware ESXi/Linux certifications;
• Must obtain Kaspersky core certifications within 3 months of hire.

Other Competencies

• Proactive ownership of resolution and root-cause analysis;
• Strong analytical and troubleshooting skills for complex systems;
• Critical thinking and decision-making;
• Excellent time management and prioritisation in fast-paced environments.

Recruitment Process (~3 weeks total):

We value transparency and efficiency, here’s what to expect:

1. Resume Review.
2. Introductory Video Call (30 min | Recruiter).
3. Hiring Manager Interview (60 min | Technical/Cultural Fit).
4. Offer & Reference Check.

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.

Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!

The Technical Account Manager serves as the primary point of contact for ensuring MSA premium support customers' satisfaction with Kaspersky's products and services. This role focuses on establishing and maintaining strong working relationships with designated client contacts while ensuring the proper maintenance and effective utilisation of Kaspersky products within enterprise environments. The TAM guarantees swift resolution of technical issues in accordance with service agreements and manages any necessary technical escalations.

These highly skilled technical professionals serve a critical function in supporting our enterprise clientele, collaborating with various internal teams to address and resolve complex technical issues. Their regular responsibilities include conducting in-depth technical analyses, managing critical incident responses, delivering Professional Services, and spearheading both incident prevention initiatives and resolution strategies.

Key Responsibilities:

• Manage MSA customer requests to ensure timely and efficient issue resolution;
• Deliver MSA premium support focused on incident resolution and product/service renewal to ensure customer satisfaction;
• Ensure compliance with contractually documented Maintenance Service Agreements;
• Conduct regular onsite visits for MSA Enterprise customers to maintain engagement and address issues proactively;
• Follow all documented processes to maintain organisational visibility of customer issues/requests;
• Facilitate communication between customers, product experts, and development teams to manage escalations requiring fixes or feature requests;
• Collaborate with clients to assess their IT business needs, requirements, and challenges;
• Plan, develop and test technical solutions and architectures meeting client needs;
• Analyse customer business requirements and diagnose product/system issues through end-user consultation;
• Advocate for customers regarding required fixes or feature requests;
• Provide customers with work reports and host review calls for technical/support issues;
• Deliver consultative knowledge transfer and documentation to clients;
• Update product documentation and share customer feedback/feature requests with product managers;
• Deliver Kaspersky Professional Services upon request.

Skills & Qualifications:

Communication

• Fluent in English (written/spoken); Spanish proficiency is a strong plus;
• Proven ability to engage senior technical/management stakeholders;
• Strong interpersonal and negotiation skills.

Technical Expertise

Advanced:

• Microsoft OS : Windows Server 2019+, Windows 10+ (Microsoft Certification preferred);
• Linux Administration : Ubuntu, CentOS;
• Enterprise Networking : TCP/IP, DNS, Firewall, Active Directory;
• Virtualisation : VMware ESXi, Hyper-V;
• Troubleshooting : Wireshark, system logs/dump analysis.

Intermediate:

• MS SQL & Exchange;
• Web/messaging systems.

Nice-to-Have:

• Kaspersky product certifications;
• CompTIA CASP+ or equivalent.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field;
• 7+ years in IT (with 4+ years focused on IT security );
• Certifications : MCP (Windows Server/Windows 10+); CCNA (highly beneficial); VMware ESXi/Linux certifications;
• Must obtain Kaspersky core certifications within 3 months of hire.

Other Competencies

• Proactive ownership of resolution and root-cause analysis;
• Strong analytical and troubleshooting skills for complex systems;
• Critical thinking and decision-making;
• Excellent time management and prioritisation in fast-paced environments.

Recruitment Process (~3 weeks total):

We value transparency and efficiency, here’s what to expect:

• Resume Review.
• Introductory Video Call (30 min | Recruiter).
• Hiring Manager Interview (60 min | Technical/Cultural Fit).
• Offer & Reference Check.