175 Empregos para Philips - São José

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.

• Investigate technical problems and diagnose root causes in Linux and Windows servers
• Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)
• Manage critical issues that impact customer’s business
• Work with R&D and Product teams to meet customer requirements and improve our product
• Present complex technical information about the product to the customers
• Take part in the creation and maintenance of our knowledge-based and community
• Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents

US East business hours.

• You already experienced with supporting complex product infrastructure and applications
• You have experience with troubleshooting web applications
• You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level
• You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas
• You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana
• You are familiar with Linux
• You have experience in communication with English-speaking customers

• Experience with virtualization and cloud services (AWS, vSphere)
• Experience with NoSQL databases such as MongoDB or Hadoop
• Experience with RestAPI
• Networking knowledges

• Mid-Senior level

• Full-time

• Analyst and Customer Service

• IT Services and IT Consulting

WHO WE ARE

Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.

A DAY IN THE LIFE

We’re seeking an experienced Manager to help grow and scale our world class Technical Support team in Brazil as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

WHAT YOU WILL DO

• Manage, mentor, and support the Brazil-based Technical Support team (located in Florianópolis).
• Foster a high-performance culture focused on collaboration, accountability, and service excellence.
• Identify skill gaps and provide coaching as well as create growth plans for career development.

Customer Experience & Escalations

• Engage directly with customers to resolve escalated issues and gather product feedback.
• Act as a customer advocate within the organization, influencing product and process improvements.
• Uphold agreed-upon SLAs and maintain consistent, high-quality support across all channels.
• Design and implement support processes and workflows that drive efficiency and scale.
• Develop new support strategies aligned with organizational OKRs and team goals.
• Lead and contribute to strategic projects across the support organization.

Cross-functional Collaboration

• Partner closely with Product, R&D, and other internal teams to ensure customer feedback informs product development.
• Work alongside the VP of Technical Support and Support Leadership to maintain high standards of product knowledge, systems fluency, and customer service.
• Contribute to broader company initiatives and collaborate with leaders across Duda.

As part of our Customer Success Leadership team, you'll also contribute to driving product adoption, sharing best practices, and implementing scalable strategies that create long-term value for Duda customers.

WHO YOU ARE

• Proven experience (3+ years) in a technical support leadership role, preferably in a SaaS environment.
• Excellent communication skills in both English and Portuguese (Spanish is a plus).
• Strong analytical skills and a track record of making data-driven decisions.
• Strong belief in “living in the product you support.” It is important you understand deeply the way customers use our platform so you can educate/mentor/coach team members.
• Strong understanding of SaaS platforms, APIs, HTML/CSS, and cloud technologies.
• Take great pride in the customer experience and take ownership to improve the team’s failures.
• Fearless in voicing your opinions and thinking critically to improve our business.
• Demonstrated Project Management experience and ability to work cross functionally to take projects from beginning to end with little supervision.
• Empathetic, patient, and have a customer-first attitude.
• Familiarity with Zendesk is a plus.

IMPORTANT INFORMATION

Please submit an English version of your resume when applying. Interviews will be done in English to align with our global communication standards.

Our teams value the connection, collaboration, and creativity sparked by in-person interactions. At the same time, we recognize the focus, flexibility, and autonomy that remote work provides. This role offers a remote-first work model, with occasional in-person meetings and team events. For this reason, candidates must reside in Florianópolis/SC , to ensure alignment with our team’s collaboration needs and company initiatives.

Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact

Company & Product

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

About Role:

As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.

Responsibilities:

● Investigate technical problems and diagnose root causes in Linux and Windows servers

● Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)

● Manage critical issues that impact customer’s business

● Work with R&D and Product teams to meet customer requirements and improve our product

● Present complex technical information about the product to the customers

● Take part in the creation and maintenance of our knowledge-based and community

● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents

Work Hours: US East business hours (from 5PM to 2 AM).

Main Skills (What You’ve Already Accomplished.So Far):

● You already experienced with supporting complex product infrastructure and applications

● You have experience with troubleshooting web applications

● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level

● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas

● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana

● You are familiar with Linux

● You have experience in communication with English-speaking customers

Nice to have:

● Experience with virtualization and cloud services (AWS, vSphere)

● Web development background and/or programming familiarity ( specifically JavaScript)

● Experience with NoSQL databases such as MongoDB or Hadoop

● Experience with RestAPI

● Networking knowledges

Company & Product

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

About Role:

As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.

Responsibilities:

● Investigate technical problems and diagnose root causes in Linux and Windows servers

● Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)

● Manage critical issues that impact customer’s business

● Work with R&D and Product teams to meet customer requirements and improve our product

● Present complex technical information about the product to the customers

● Take part in the creation and maintenance of our knowledge-based and community

● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents

Work Hours : US East business hours (from 5PM to 2 AM).

Main Skills (What You’ve Already Accomplished.So Far):

● You already experienced with supporting complex product infrastructure and applications

● You have experience with troubleshooting web applications

● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level

● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas

● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana

● You are familiar with Linux

● You have experience in communication with English-speaking customers

Nice to have:

● Experience with virtualization and cloud services (AWS, vSphere)

● Web development background and/or programming familiarity ( specifically JavaScript)

● Experience with NoSQL databases such as MongoDB or Hadoop

● Experience with RestAPI

● Networking knowledges

About the Project

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

About Role:

As a Technical Support Engineer (Data) , you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.

Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.

Required skills:

• Proven hands-on experience supporting a software platform/product in a customer-facing B2B environment
• Experience with databases such as MongoDB , Redshift, MySQL, Oracle, and Snowflake
• Skilled in reading and writing SQL queries
• Understanding Data Modelling, ETL/Data Integration is a plus
• Knowledge of Mongo Shell Scripting is a strong advantage
• Experience working with the JDBC framework is a plus
• Practical experience with Linux operating systems (Debian and RHEL-based)
• Experience with Docker and Kubernetes is a strong advantage
• Understanding of Containerization Concept and Auto-Scaling is a plus
• Familiarity with REST APIs is an advantage
• Knowledge of Python or scripting languages such as JavaScript is a plus

Work Hours : US East business hours.

Scope of work:

- You will handle customer questions and issues by combining business acumen with technical assessment skills. You will perform troubleshooting of issues both through the UI and the terminal

- You will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product, with ongoing opportunities to grow

- You will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall product

About you:

• You have a data-driven, analytical mindset with excellent problem-solving skills
• You are detail-oriented, with the ability to prioritize, multitask, and meet deadlines
• You demonstrate a proven ability to stay motivated and work effectively both
• independently and as part of a team
• You bring a proactive passion for supporting and helping others
• You have a strong desire to learn, grow, and contribute to the company’s core values
• of collaboration and service
• You possess excellent English communication, listening, and writing skills
• You possess a strong sense towards customer sentiment and adapt your
• communication style accordingly
• You are clear in setting expectations and meeting the promised timeline

About the Project

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

About Role:

As a Technical Support Engineer (Data), you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.

Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.

Required skills:

• Proven hands-on experience supporting a software platform/product in a customer-facing B2B environment
• Experience with databases such as MongoDB, Redshift, MySQL, Oracle, and Snowflake
• Skilled in reading and writing SQL queries
• Understanding Data Modelling, ETL/Data Integration is a plus
• Knowledge of Mongo Shell Scripting is a strong advantage
• Experience working with the JDBC framework is a plus
• Practical experience with Linux operating systems (Debian and RHEL-based)
• Experience with Docker and Kubernetes is a strong advantage
• Understanding of Containerization Concept and Auto-Scaling is a plus
• Familiarity with REST APIs is an advantage
• Knowledge of Python or scripting languages such as JavaScript is a plus

Work Hours: US East business hours.

Scope of work:

- You will handle customer questions and issues by combining business acumen with technical assessment skills. You will perform troubleshooting of issues both through the UI and the terminal

- You will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product, with ongoing opportunities to grow

- You will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall product

About you:

• You have a data-driven, analytical mindset with excellent problem-solving skills
• You are detail-oriented, with the ability to prioritize, multitask, and meet deadlines
• You demonstrate a proven ability to stay motivated and work effectively both
• independently and as part of a team
• You bring a proactive passion for supporting and helping others
• You have a strong desire to learn, grow, and contribute to the company’s core values
• of collaboration and service
• You possess excellent English communication, listening, and writing skills
• You possess a strong sense towards customer sentiment and adapt your
• communication style accordingly
• You are clear in setting expectations and meeting the promised timeline

About the Project

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

About Role:

As a Technical Support Engineer (Data) , you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.

Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.

Required skills:

• Proven hands-on experience supporting a software platform/product in a customer-facing B2B environment
• Experience with databases such as MongoDB , Redshift, MySQL, Oracle, and Snowflake
• Skilled in reading and writing SQL queries
• Understanding Data Modelling, ETL/Data Integration is a plus
• Knowledge of Mongo Shell Scripting is a strong advantage
• Experience working with the JDBC framework is a plus
• Practical experience with Linux operating systems (Debian and RHEL-based)
• Experience with Docker and Kubernetes is a strong advantage
• Understanding of Containerization Concept and Auto-Scaling is a plus
• Familiarity with REST APIs is an advantage
• Knowledge of Python or scripting languages such as JavaScript is a plus

Work Hours : US East business hours.

Scope of work:

- You will handle customer questions and issues by combining business acumen with technical assessment skills. You will perform troubleshooting of issues both through the UI and the terminal

- You will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product, with ongoing opportunities to grow

- You will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall product

About you:

• You have a data-driven, analytical mindset with excellent problem-solving skills
• You are detail-oriented, with the ability to prioritize, multitask, and meet deadlines
• You demonstrate a proven ability to stay motivated and work effectively both
• independently and as part of a team
• You bring a proactive passion for supporting and helping others
• You have a strong desire to learn, grow, and contribute to the company’s core values
• of collaboration and service
• You possess excellent English communication, listening, and writing skills
• You possess a strong sense towards customer sentiment and adapt your
• communication style accordingly
• You are clear in setting expectations and meeting the promised timeline

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze er messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Familiarity with APIs and tools like Mode or browser dev tools
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that:
• Embraces diversity
• Maintains a client-centric approach to building products
• Strives to maintain a world-class organization
• Loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team.
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big!
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let's learn from them and be transparent!
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP