7 Empregos para Itil - Belém

Job Title: Change Management Specialist
Job Type: Contract
Job Location: Sao Paulo, Brazil (Remote)
Job Summary
The Office of the CIO is seeking a Change Management Specialist to lead the planning and execution of change management strategies across high-impact initiatives in the technology portfolio in support of Program Management, Commercial Activities, and Supply Chain . This role is critical in ensuring the successful adoption of business and operational changes in our Program Management, Commercial Activities, and Supply Chain portfolios, with a strong focus on measurable outcomes and stakeholder engagement.
You will partner closely with project managers, agile teams, functional leaders, and executive sponsors to ensure that the people side of transformation is effectively addressed — driving adoption, minimizing resistance, and enabling sustainable results.
Key Responsibilities

• Develop and lead end-to-end change management strategies for technology projects related to program management, master data, customer engagement, sales, logistics, and supply chain.
• Conduct impact assessments, stakeholder analysis, and change readiness evaluations.
• Design and implement communication, training, and engagement plans to support adoption.
• Act as a trusted advisor to project sponsors and senior leaders, aligning change efforts with business strategy and operational goals.
• Partner with delivery teams to integrate change and project plans.
• Define and track KPIs and success metrics to monitor adoption, engagement, and risk.
• Facilitate executive-level presentations, workshops, and decision-making discussions.
• Provide coaching to leaders and managers to support their role in driving change.

Core Qualifications

• 4+ years of experience in organizational change management in complex corporate environments, preferably supporting Program Management, Commercial Activities, or Supply Chain.
• Strong business acumen with ability to connect change efforts to business impact and performance.
• Exceptional written and verbal communication and influencing skills — able to operate effectively with senior executives and cross-functional stakeholders.
• High degree of structure, ownership, and autonomy in managing deliverables and stakeholders.
• Analytical mindset with ability to derive insights from qualitative and quantitative inputs.
• Deep understanding of change management frameworks (e.g., Prosci/ADKAR, Kotter ).
• Fluent in English and Brazilian Portuguese.

Preferred Qualifications

• Change Management certification (e.g., Prosci, CMI, Lean Change, etc.).
• Professional certifications related to supply chain, project management, or commercial excellence (e.g., APICS/CSCP, PMP, Six Sigma, or similar).
• Commercial and Supply Chain Acumen: Strong understanding of commercial operations, supply chain processes, or program management methodologies. Familiarity with areas such as demand planning, procurement, logistics, or customer engagement is highly desirable.
• Experience supporting large-scale transformations such as ERP implementations, supply chain optimization, commercial process redesign, or integrated business planning initiatives.
• Familiarity with agile project management methodologies .
• Proficiency in tools like PowerPoint (exec-level), Jira, Excel, survey tools , and basic dashboards for engagement metrics.
• Fluent in Spanish

Sales Excellence - COE - Change Management & Training Associate Manager

Join to apply for the Sales Excellence - COE - Change Management & Training Associate Manager role at Accenture Brasil.

About the role: responsible for supporting change management and training initiatives that align with Accenture sales priorities, collaborating with stakeholders, and developing content and deliverables to support change and training programs.

• Help drive change management and training initiatives that support Accenture sales priorities.
• Work with key stakeholders to gather data, analyze problems, discover insights and create recommendations.
• Help develop key deliverables that support change management and training initiatives.
• Support and/or develop content for various audiences including change strategies, asset development, training development and delivery, videos, job aids, communications, workshop design and delivery, user research and discovery, etc.

• An undergraduate degree or comparable coursework/experience
• A minimum of 3 years or more experience in Change Management, Program/Project Management, learning, or related work
• Strong oral and written communication skills in English (especially grammar and proofreading)
• Ability to work independently and balance priorities with minimal supervision and guidance
• Strong interpersonal and collaboration skills with diverse individuals
• Strong analytical and organizational skills
• A home office or work area suitable for productive remote work with a safe, ergonomic setup and a high-speed internet connection
• Sales or sales enablement related background
• Familiarity with organizational change management concepts and approaches
• Experience supporting change management initiatives
• Experience developing and deploying training
• High proficiency in Microsoft Word, PowerPoint, Excel, Outlook, Power BI; especially PowerPoint & Excel
• Knowledge of engagement, collaboration, and facilitation tools (community, reporting, survey, Mentimeter, etc.)
• Willingness to learn new technologies and achieve proficiency in leadership and compliance reporting transformation through automation powered by Microsoft Power Platform (Power Apps, Power Automate, Power BI)

• Familiarity with Accenture, sales processes, and Learning organization
• Metrics and reporting data analysis
• Proactively anticipates customer needs and data requirements
• Experience with engagement surveys, collaboration tools, and event planning

• Ability to work flexible hours according to business needs
• Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines

Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management.

Say goodbye to micromanagement! We champion autonomy, open communication, and respect for diversity as our core values.

️Your well-being matters: Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins.

Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best.

Ready to grow with us?

Here’s what we offer you by joining us!

• Competitive USD salary – We value your skills and contributions!
• 100% remote work – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM!
• Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger!
• National Holidays celebrated – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture.
• Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better.
• Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance!
• Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nearsure family and feel part of our vibrant community.
• Birthday day off – Enjoy an extra day off during your birthday week to celebrate in style with friends and family!

About the project:

At Nearsure, we know great talent doesn’t wait for job openings. That’s why we’re building a community of passionate professionals for future opportunities.

These proactive searches align with the profiles our trusted clients seek regularly. Join our "Future Talent" network to be among the first considered when the right opportunity arises.

With over 160 new hires every year, we are constantly expanding our team with passionate and skilled professionals who want to make an impact.

As a Change Management Lead , you will design and drive training, onboarding, communication strategies, and stakeholder engagement plans. You will work closely with Program Managers, Release Managers, and other stakeholders to ensure smooth transitions and high levels of adoption for system, process, and cultural changes.

How your day-to-day work will look like:

• Apply a deep understanding of organizational change management principles, particularly Prosci and the ADKAR model, to drive successful change initiatives.
• Develop and execute stakeholder engagement strategies and resistance management practices to ensure smooth transitions.
• Lead enterprise communication planning by crafting effective messages, targeting key groups, and assessing communication impact.
• Design and implement training and onboarding programs that align with business objectives to enhance adoption.
• Oversee program lifecycle management, incorporating agile or hybrid delivery models to optimize execution.
• Drive cultural transformation efforts within enterprises, leveraging telecom sector knowledge or previous large-scale experience.
• Design and drive training, onboarding, communication strategies, and stakeholder engagement plans.
• Collaborate closely with Program Managers, Release Managers, and other stakeholders to facilitate smooth transitions.
• Ensure high levels of adoption for system, process, and cultural changes.

This would make you the ideal candidate:

• Bachelor's Degree in Computer Science, Engineering, or a related field.
• 10+ Years of experience in Change Management or Business Transformation.
• Proven application of Prosci methodology and ADKAR framework in enterprise settings (preferably), PMP/PMI also applicable.
• Solid experience in telecommunications or leading cultural change programs in large organizations.
• Expertise in planning and executing training, onboarding, and communications for varied stakeholder groups.
• Ability to collaborate closely with Program Managers, Release Managers, and cross-functional teams to ensure consistent messaging and smooth adoption.
• Exceptional interpersonal, facilitation, and communication skills.
• Advanced English Level is required for this role as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.

What to expect from our Talent Connection process:

• Sign up: Apply to this position and upload your resume.
• Profile review: Our team will review your profile and keep it in our talent database.
• Contact: Our team will contact you to have an interview to get to know you better and to share with you a bit more of what we are looking for.
• Knowing you better: We'd love to discuss your experience in an interview with our recruiters.
• Notification: When a suitable position opens, we’ll contact you to start the selection process, having in mind that this process will be faster because we already had the first screening.

Transparency: This process is direct and without intermediaries.

At Nearsure, we’re dedicated to solving complex business challenges through cutting-edge technology and we believe in the power of tailored solutions. Whether you are passionate about transforming businesses with Generative AI, building innovative software products, or implementing comprehensive enterprise platform solutions, we invite you to be part of our dynamic team!

We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and expertise.

Let’s work together to shape the future of technology!

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Overview

Our firm, a leading provider of innovative Internet-based solutions to small and medium-sized businesses, is looking for a dynamic, energetic, and bright individual to join our Technical Operations team. This is a tremendous and unique opportunity to join a nimble global company that has achieved significant scale over the past fifteen years, yet still possesses enormous growth potential. You will play an instrumental role in achieving this growth while helping to ensure performance and stability of our product infrastructure.

• Monitoring server infrastructure, bandwidth utilization, and website uptime through various monitoring applications and action alerts following the agreed OLA.
• Manage and drive restoration efforts for IT incidents by guiding technical teams to execute timely resolutions and escalating as appropriate to meet service levels.
• Coordinate and manage communication bridges during incidents; maintain bridge commander presence throughout the event.
• Provide timely, succinct, and clear written and verbal communication to all stakeholders during internal crisis events and shift transitions.
• Manage ticket lifecycle of all major incidents in accordance with the incident and problem management process flow.
• Schedule and drive postmortem meetings, facilitate communication between technical and business stakeholders regarding lessons learned and root cause analysis, and document future action items.

• Track, report, and manage follow-up actions for timely closure, including procedures, processes, training, technology, and people actions to improve services.
• Review all scheduled changes and ensure activities align with standards, including start/end times, affected components, user impact, rollback time, and procedures.
• Identify potential problems based on defined criteria and propose new problems for review.

• Willingness to work in rotational shifts including night shifts and weekends; 24x7 operation.
• Team player with the ability to support and mentor colleagues; capable of liaising with different functional groups and business units.
• Strong written and spoken English communication skills; ability to translate messages for all levels and to produce concise internal communications after outages or crises.
• Experience in IT Service Management, especially Incident, Change, and Problem Management. Exposure to monitoring networks, servers, and infrastructure services; hands-on experience with ServiceNow, MS Tools, Grafana, Jira is desirable.
• Excellent knowledge of ITSM best practices (ITIL or equivalent programs such as COBIT, PRINCE2).
• Methodological mindset for evaluating and implementing process or technology changes to achieve measurable business benefits.
• Problem solver who uses curiosity and systematic approaches to find resolutions.

• We offer a 100% remote position with a monthly home office allowance and additional allowances for office needs.
• Meal or Food vouchers and health benefits are provided.
• Health and dental insurance with no co-payment for employees.
• Well-being program including Telemedicine.
• Pet health insurance through a partner program.
• Life insurance and free website hosting.
• Merit and promotion opportunities through an annual cycle.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

Come Make an Impact on Millions of Brazilians!

At RecargaPay, we’re on a mission to deliver the best payment experience for Brazilian consumers and small businesses, by building a powerful digital ecosystem where the banked and unbanked connect, and where consumers and merchants have a one-stop shop for all their financial needs.

We serve over 10 million users and process more than USD 4 billion annually. We’ve been profitable since 2022 and operate our own credit business. We are an AI-first, 100% remote team, scaling in the rapidly changing Brazilian financial market.

Our goal? Deliver the best payment experience in Brazil for people and small businesses alike.

We value autonomy, ownership, and a bias for action. We’re looking for people who are curious, hands-on, and driven by impact, who want to solve real problems, work with strong teams, and rethink what’s possible.

If you’re ready to do your best work, at scale, with purpose, this is your place.

As an IT Ops Tech Lead , you will play a strategic role, serving as both a technical reference and team leader for IT Operations. This position requires a balance between technical expertise, process automation, people leadership, and cross-functional collaboration .

You will be responsible for driving scalability, reliability, and continuous improvement in IT support and operations, ensuring RecargaPay’s employees across all regions have the right tools and infrastructure to perform at their best.

Strategic Leadership & Alignment

• Define IT Ops objectives and goals, ensuring alignment with RecargaPay’s broader technology and business strategies.
• Collaborate with Cybersecurity, Infrastructure, HR, Purchasing, and other stakeholders to guarantee security, compliance, and operational excellence.
• Guide conversations to remove blockers, promote collaboration, and drive a culture of automation-first and self-service .

Automation & Continuous Improvement

• Lead the adoption of automation in IT Ops processes, including hardware/software provisioning, ticketing workflows, and access management.
• Identify and prioritize opportunities for AI-assisted automation to improve responsiveness, reduce repetitive tasks, and enhance the employee experience.
• Drive scalable solutions for managing over 600+ devices across multiple countries, ensuring processes keep pace with company growth.

Operational Excellence & Technical Guidance

• Ensure the technical quality of IT Ops deliverables by providing guidance on complex problem-solving in hardware, software, and network environments.
• Oversee the IT inventory lifecycle (procurement, deployment, maintenance, decommission), introducing tools and automations for efficiency.
• Define and monitor KPIs for IT Ops (helpdesk, SLAs, employee satisfaction), implementing continuous improvement actions.
• Ensure implementation of observability standards across IT Ops, including monitoring, alerting, and reporting on system health and support performance.

People Leadership & Development

• Actively participate in the recruitment, training, and development of IT Ops team members, fostering a growth-oriented and collaborative environment .
• Support staffing decisions, matching people to tasks based on skills, priorities, and development opportunities.
• Lead retrospectives and feedback cycles, driving continuous improvement within the IT Ops team.
• Define and follow up on individual development goals aligned with team and company objectives.

Compliance & Security

• Collaborate with internal and external auditors to maintain compliance with standards (PCI, DSS, CIS, NIST, LGPD).
• Partner with Cybersecurity to embed secure-by-design practices in IT Ops processes, leveraging automation for audits and reporting.

• Proven experience in IT Operations , preferably in scaling environments with distributed teams.
• Strong background in automation tools, scripting (Python, Bash, PowerShell) , and endpoint management (MDM, Intune, JAMF, etc.).
• Hands-on experience with Google Workspace, Slack, and enterprise SaaS platforms .
• Knowledge of security frameworks and compliance standards .
• Experience managing IT assets at scale (Windows, Mac, peripherals).
• Strong leadership skills: capable of balancing strategic vision and tactical execution .
• Excellent communication skills, with the ability to align technical and non-technical teams.

• Proven experience in IT Operations or Technical Support, preferably with a focus on large-scale workstation management (more than 600 users) and a history of implementing automation.

• Proven diagnostic and problem-solving skills, with strong experience in Windows and macOS environments (Linux experience desirable), and the ability to develop automated solutions.
• Excellent communication and interpersonal skills, with an emphasis on creating a positive employee experience and communicating improvements.
• Strong organizational and time management skills, with a proactive approach to prioritizing tasks and identifying optimization opportunities.
• Proficiency in information security best practices and regulatory requirements (e.g., CIS, NIST, LGPD), with a focus on compliance automation.
• Bachelor's degree in Computer Science, Engineering, or a relevant field.
• Fluency in Portuguese and Spanish, with intermediate to advanced English proficiency.
• Hands-on experience with MDM tools (e.g., Jamf, Kandji, Quest Kace SMA), system administration tools (e.g., OS automation, VPN configurations, endpoint security solutions), and collaboration tool administration (e.g., Google Workspace, Slack, Atlassian Ecosystem), with a clear focus on automation and integration of these tools.
• Commitment to continuous improvement and willingness to contribute to IT Operations initiatives that enhance productivity and employee satisfaction through automation and optimization.

• Competitive and market-aligned salary.
• Remote work — wherever you are, you’re part of the team!
• Home office allowance through a monthly deposit in the RecargaPay app.
• Health and dental plans with no co-pay.
• Life insurance.
• Flexible meal allowance (via Flash).
• TotalPass membership to take care of your health.
• Spanish or Portuguese classes.

Diversity & Inclusion at RecargaPay
At RecargaPay, you’ll have the freedom to be who you are because we believe that diverse perspectives and experiences make us more creative and stronger. Here, everyone is welcome to express themselves authentically. We value the richness of each journey and the multiple ways of seeing the world, without distinctions of gender, race, sexual orientation, age, religion, or any other characteristic that makes us unique.

About the use of your Data
By sharing your resume with us, you authorize the use of your data for analysis during the selection process and possibly for other opportunities within the RecargaPay group. You can request the update or deletion of your information at any time, in accordance with LGPD (General Data Protection Law).

Job Reference JR

Professional Areas Information Technology

A Service Delivery Manager overseeing the IT remote service desk is responsible for ensuring the efficient and effective delivery of IT services to meet the needs of the organization. This role involves managing a team of service desk support professionals, coordinating service delivery processes, and maintaining high levels of customer satisfaction.

• Oversee Remote Service Desk Operations: Manage the daily operations of the IT remote service desk, ensuring timely and effective resolution of IT issues.
• Performance Monitoring: Monitor service desk performance through key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
• Incident and Request Management: Ensure all incidents and service requests are accurately logged, prioritized, and resolved in accordance with service level agreements (SLAs).
• Continuous Improvement: Identify areas for improvement in service desk processes and implement changes to enhance efficiency and service quality.
• Team Management: Lead, mentor, and develop a team of remote service desk support professionals.
• Training and Development: Provide ongoing training and development opportunities to enhance the skills and knowledge of the team.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, ensuring their IT needs are met.
• Service Review Meetings: Conduct regular service review meetings with key stakeholders to discuss service performance and areas for improvement.
• Customer Feedback: Gather and analyze customer feedback to identify trends and make data-driven improvements to IT services.
• Service Strategy: Develop and implement service delivery strategies that align with the organization's objectives and ITIL best practices.
• Budget Management: Manage the budget for remote service desk and onsite support operations, ensuring cost-effective service delivery.
• Technology Implementation: Evaluate and implement new technologies and tools to improve service delivery and support capabilities.
• Risk Management: Identify and mitigate risks associated with service delivery, ensuring business continuity and compliance with relevant regulations.

• Experience with SaaS products (ServiceNow, Remedy, JIRA, etc.).
• Solid knowledge of Service Delivery Operations.
• Knowledge: Windows platform, Intel based personal computer, Server types & roles, IP phones, Mobile devices.
• Education: Bachelor’s degree in information technology, Computer Science, or a related field.

Additional Information for the job