368 Empregos para Itil - Brasil

Temos como missão oferecer serviços diferenciados e entregar soluções de TI eficientes e inovadoras. Buscamos crescer de forma sustentável, sendo reconhecidos pela excelência em tudo o que fazemos, tanto pelos nossos clientes quanto pelos nossos colaboradores. Valorizamos a ética, a transparência e o respeito em todas as relações: com clientes, fornecedores, parceiros e, principalmente, com nosso time.

Por isso, estamos em busca de um(a) profissional criativo(a), comprometido(a) e proativo(a), que queira somar ao nosso time e contribuir para o nosso crescimento

Venha fazer parte da Onset e construir sua carreira em um ambiente colaborativo e inovador

Responsabilidades e atribuições

• Desenvolvimento de Governança de TI: Estruturação de fluxos e processos de TI para otimizar a eficiência operacional, garantindo a aderência a padrões e regulamentos do setor.
• Auditorias: Condução de auditorias regulares, preparação de relatórios detalhados com descobertas e recomendações, e coordenação com equipes relevantes para a implementação de melhorias.
• Comunicação Internacional: Servindo como ponto de contato para equipes internacionais, garantindo que todas as informações sejam comunicadas de maneira clara e eficaz, superando quaisquer barreiras linguísticas ou culturais.
• Iniciativas Proativas: Antecipação de problemas potenciais e proposta de soluções antes que eles se tornem críticos, demonstrando uma abordagem proativa para a gestão de TI.
• Autogestão: Demonstração consistente da capacidade de trabalhar sem supervisão direta, priorizando tarefas de maneira eficaz e garantindo que os prazos e padrões de qualidade sejam atendidos.

Compromisso com Compliance: Rigoroso alinhamento e aderência às políticas e procedimentos estabelecidos para a área de compliance do CLIENTE, garantindo que todas as ações e recomendações estejam em pleno acordo com os padrões internos e regulamentações pertinentes.

Requisitos e qualificações

• Conhecimento em TI: Principalmente com temas de Processos ITIL
• Ferramentas Microsoft: Experiência com ferramentas de gerenciamento
• Conhecimento de ServiceNow.
• Inglês para poder tocar reuniões e se comunicar via e-mail;
• Liderança: gerenciar conflitos e tomar decisões rápidas visando o business.
• Comunicação: Habilidade para se comunicar de forma clara e eficaz com diferentes níveis hierárquicos.
• Resolução de Problemas: Capacidade de identificar, analisar e resolver problemas de forma rápida e eficiente.
• Flexibilidade e Adaptabilidade: Habilidade para se adaptar a mudanças rápidas e lidar com ambientes dinâmicos.
• Experiência prévia com temas de auditoria e compliance

Informações adicionais

CLT

Presencial Santo André

Somos uma empresa de Serviços em TI&C (Tecnologia da Informação), capaz de suprir todas as necessidades de TI da sua empresa. Contamos com profissionais especializados em Suporte Técnico, PMOaaS (Gerenciamento de Projetos como Serviço), PMO (Escritório de Projetos), Desenvolvimento de Sistemas e Aplicativos, Análise de Riscos, Monitoramento da Infraestrutura, Soluções em Cloud Computing, Gerenciamento de Redes, Segurança da Informação e Adequação a LGPD.

A OnSet atua desde 1996 no mercado de Tecnologia da Informação e tem como principal compromisso levar às empresas serviços de TI baseados nas melhores práticas de gestão (ITIL, SCRUM, AGILE, PMP), com foco na geração de valor, otimização e redução de custos.

As ofertas diferenciadas da OnSet ajudam o cliente a planejar, implementar e operar seu ambiente tecnológico, com a máxima otimização dos recursos, potencializando o uso das tecnologias e desenvolvimento de talentos humanos.

Olá

Somos a @Runtalent, com DNA inovador, somos consolidados no mercado de tecnologia e especializados em soluções de TI há quase duas décadas. Acompanhamos todos os avanços tecnológicos dos últimos anos e estamos juntos nessa corrida pela transformação digital.

Temos uma oportunidade para:

Analista de Governança de TI Pleno (Processos ITIL)

Modelo de Atuação:
Híbrido, segunda e terça-feira presencial no Itaim Bibi/SP.

Tempo de alocação: Indeterminado

Procuramos um(a) Analista Governança de TI para atuar como apoio operacional na gestão de serviços e processos ITIL. Será responsável por monitorar filas, backlogs e indicadores, além de dar suporte ao time de governança e melhoria contínua dos processos de TI.

Responsabilidades

• Apoiar a execução dos processos de Incidentes, Problemas, Mudanças (CAB) e Configuração;

• Acompanhar filas de atendimento e backlogs, garantindo os devidos escalonamentos;

• Monitorar indicadores, gerar relatórios e dashboards de performance;

• Monitorar indicadores de desempenho, SLAs e gerar relatórios/dashboards;

• Apoiar na Governança do NPS – resultados e planos de ação;

• Elaborar e gerir comunicados de TI (manutenções, indisponibilidades, mudanças etc.);

• Elaborar, atualizar e monitorar procedimentos e instruções de trabalho da TI;

• Conduzir com os times da TI, a atualização das políticas, procedimentos e instruções de trabalho disponíveis no GQI;

• Acompanhamento de auditorias e levantamento de evidências;

• Centralização e validar de acordo com cada controle, coleta de evidências de Controles SOx;

Requisitos

• Formação em TI, Engenharia, Administração ou áreas correlatas;

• Experiência em Governança de TI e Gestão de Serviços;

• Conhecimento em frameworks ITIL, Cobit, ISO27001, ISO38500 (desejável certificação ITIL v4);

• Vivência em ferramentas ITSM Service Now;

Idiomas

• Espanhol e Inglês são considerados diferenciais;

Caso seja do seu interesse, envie o seu CV para:

Ou indique um amigo no portal acesse

Siga nossas redes sociais:

• LinkedIn:

• Instagram:

• Site:

You may occasionally be required to travel for business

This role can be based remotely in Brazil

Looking for details about our benefits? You can learn more about them by clicking HERE

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

You may occasionally be required to travel for business

This role can be based remotely in Brazil

Looking for details about our benefits? You can learn more about them by clicking HERE

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

You may occasionally be required to travel for business

This role can be based remotely in Brazil

Looking for details about our benefits? You can learn more about them by clicking HERE

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

You may occasionally be required to travel for business

This role can be based remotely in Brazil

Looking for details about our benefits? You can learn more about them by clicking HERE

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

You may occasionally be required to travel for business

This role can be based remotely in Brazil

Looking for details about our benefits? You can learn more about them by clicking HERE

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

You may occasionally be required to travel for business

This role can be based remotely in Brazil

Looking for details about our benefits? You can learn more about them by clicking HERE

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

You may occasionally be required to travel for business

This role can be based remotely in Brazil

Looking for details about our benefits? You can learn more about them by clicking HERE

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.