7 Empregos para Ibm - Hortolândia

Responsabilidades:

• Suporte e monitoramento contínuo das plataformas IBM Filenet, IBM BPM e IBM BPM BAW.
• Identificação, diagnóstico e resolução de incidentes e problemas técnicos relacionados aos sistemas.
• Gestão de chamados, desde a triagem até a resolução final, garantindo que as soluções sejam aplicadas de forma eficiente e dentro dos SLA’s estabelecidos.
• Realização de manutenção preventiva e corretiva nos sistemas, visando sempre a disponibilidade e performance ideais.
• Atuar em melhorias e otimizações nos processos e integrações das ferramentas IBM.
• Preparação de documentação técnica e relatórios sobre incidentes, problemas e melhorias.
• Trabalhar em conjunto com outras equipes de TI e negócios para garantir a evolução e o bom funcionamento das plataformas.
• Realizar treinamentos ou transferências de conhecimento para equipes internas quando necessário.

Requisitos:

• Experiência com as plataformas IBM Filenet, IBM BPM e IBM BPM BAW.

• Sólidos conhecimentos em administração, suporte e sustentação das ferramentas IBM citadas.

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• Conhecimento em integrações de sistemas, APIs e arquiteturas relacionadas a essas plataformas.

Familiaridade com processos de governança e segurança da informação, especialmente relacionados a documentos e BPM.

• Habilidade para trabalhar com gestão de chamados e priorização de demandas.
• IBM FileNet: administração, estrutura de repositórios, versionamento e integração com sistemas.
• IBM BPM / BAW: entendimento dos fluxos de aprovação existentes, análise de erros e suporte a incidentes nos workflows.
• Integração GED + BPM/BAW: leitura e manutenção de integrações entre os documentos e os processos automatizados.

Desejável:

• Certificações nas tecnologias IBM Filenet, IBM BPM ou IBM BPM BAW.
• Experiência com ferramentas de monitoramento e gestão de performance de sistemas.

Atuação em Campinas/SP - Projeto determinado de 6 meses, com possibilidade de prorrogar

Hi,

Overview

Teceze is seeking a dedicated and proactive On-Site IT Support Engineer to deliver hands-on technical support for our client’s local infrastructure, end-users, and critical systems. The ideal candidate will ensure smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.

This role acts as the primary point of contact for all on-site IT issues while also performing preventive maintenance and ensuring system stability.

Key Responsibilities / Scope of Work

• Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
• Perform monitoring and maintenance of IT equipment and infrastructure to ensure uptime and reliability.
• Deliver desktop and user support for local staff, including troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
• Coordinate critical service requests with remote teams and external vendors as needed.
• Escalate complex incidents to higher-level support teams and ensure timely follow-up and resolution.

Expected Results

• Operational Continuity: Ensure uninterrupted business operations and system availability.
• Quality Service Delivery: Provide efficient, timely, and professional IT support.
• System Reliability: Reduce downtime and improve infrastructure performance.
• Documentation & Reporting: Maintain detailed logs, resolution notes, and preventive maintenance reports.

Qualifications & Skills

• Proven experience in IT Support, Helpdesk, or Desktop Engineering roles.
• Strong knowledge of Windows/Mac OS , networking fundamentals, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to perform preventive maintenance and basic security checks.
• Excellent communication and customer service skills.
• Strong documentation and reporting abilities.
• Professional certifications such as CompTIA A+, Network+, ITIL, Microsoft, or CCNA are a plus.

About Teceze

Teceze is a global IT service provider specializing in IT support, infrastructure management, and cybersecurity solutions. We partner with top organizations to deliver reliable on-site and remote technology services, ensuring seamless business operations.

How to Apply

Interested candidates can apply by sending their updated résumé and availability details to:

(Or submit directly through your Teceze recruiter contact.)

Please mention “On-Site IT Support Engineer – (Client Location)” in the subject line.

Overview

Teceze is seeking a dedicated and proactive On-Site IT Support Engineer to deliver hands-on technical support for our client’s local infrastructure, end-users, and critical systems. The ideal candidate will ensure smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.

This role acts as the primary point of contact for all on-site IT issues while also performing preventive maintenance and ensuring system stability.

Key Responsibilities / Scope of Work

• Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
• Perform monitoring and maintenance of IT equipment and infrastructure to ensure uptime and reliability.
• Deliver desktop and user support for local staff, including troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
• Coordinate critical service requests with remote teams and external vendors as needed.
• Escalate complex incidents to higher-level support teams and ensure timely follow-up and resolution.

Expected Results

• Operational Continuity: Ensure uninterrupted business operations and system availability.
• Quality Service Delivery: Provide efficient, timely, and professional IT support.
• System Reliability: Reduce downtime and improve infrastructure performance.
• Documentation & Reporting: Maintain detailed logs, resolution notes, and preventive maintenance reports.

Qualifications & Skills

• Proven experience in IT Support, Helpdesk, or Desktop Engineering roles.
• Strong knowledge of Windows/Mac OS , networking fundamentals, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to perform preventive maintenance and basic security checks.
• Excellent communication and customer service skills.
• Strong documentation and reporting abilities.
• Professional certifications such as CompTIA A+, Network+, ITIL, Microsoft, or CCNA are a plus.

About Teceze

Teceze is a global IT service provider specializing in IT support, infrastructure management, and cybersecurity solutions. We partner with top organizations to deliver reliable on-site and remote technology services, ensuring seamless business operations.

How to Apply

Interested candidates can apply by sending their updated résumé and availability details to:

(Or submit directly through your Teceze recruiter contact.)

Please mention “On-Site IT Support Engineer – (Client Location)” in the subject line.

Hi,

Hi,

New Contract Opportunity – IT Support Engineer

We’re working with a leading global tech organisation that is looking for an experienced IT Support Engineer to join their team in Campinas.

Onsite IT Support Engineer

Location : R. James Clerk Maxwel, 440 - Techno Park, Campinas - SP,

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs

• Patch phone ports to switch as needed

• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)

• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams

• Troubleshoot and replace network switch chassis blades when required

• Good to have understanding of any Data Center Infrastructure Management Application

• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain

• Basic Knowledge of Monitoring tools such as Solarwinds, etc.

• Networking and Operating System basics

• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting

• Basic knowledge about Hardware like Servers, Storage devices

• Knowledge to understand Monitoring Tool outcome

• Basic knowledge of ITSM tool preferably ServiceNow

• Basic knowledge Backup technologies preferably EMC Avamar

• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux

• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server

• Experience in SLA base environment

• Knowledge on Server Performance monitoring preferred

Why Apply?

This is a fantastic chance to work on a high-profile data center project in Berlin, combining technical problem-solving with project management expertise.