20 Empregos para Hp - Porto Alegre

Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team!

Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service! Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy!

The main challenges:

• International customer service through a variety of channels, via Zendesk (chat and email);
• Customer support to ensure the best use of our products (Profit, Vector, BlackArrow and various solutions developed for the financial market);
• Resolving queries and analyzing critical cases;
• Opening and monitoring calls, via Jira;
• Working proactively with the rest of the team to deliver actions aimed at customers.

What is essential:

• Technical education and/or undergraduate degree in progress in technology areas;
• Intermediate to advanced level of English;
• Availability to work on a 5x2 shift with rotating days off;
• Availability to work 100% in person in Porto Alegre/RS;
• Identification with customer service and passion for solving problems.

What stands out:

• Knowledge of the financial market;
• Experience in the area of technical support and customer services;
• Knowledge of the Zendesk or similar platforms.

We consider complementary experiences beyond professional performance as differentials, such as academic involvement (PETs, mentoring, courses, competitions, etc.), or involvement in communities in your area of expertise, volunteer work, among others.

Here we work together to promote an increasingly inclusive environment, which values all trajectories regardless of gender, sexual orientation, race, ethnicity or disability.

Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team!

Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service! Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy!

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!

About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You'll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

b>Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Current residence in Brazil
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Salesforce Administration
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

 What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

b> Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!

About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You'll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

b>Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Current residence in Brazil
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Salesforce Administration
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

 What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

b> Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!

About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You'll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

b>Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Current residence in Brazil
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Salesforce Administration
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

 What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

b> Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!

About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You'll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

b>Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Current residence in Brazil
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Salesforce Administration
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

 What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

b> Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!

About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You'll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

b>Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Current residence in Brazil
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Salesforce Administration
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

 What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

b> Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!

About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You'll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

b>Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Current residence in Brazil
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Salesforce Administration
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

 What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

b> Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!

About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You'll Do:

• Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
• Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
• Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
• Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
• Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
• Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
• Maintain and update Knowledge Base articles to improve self-service resources for clients
• Provide regular status updates to management, clients, and all relevant stakeholders
• Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency

b>Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Current residence in Brazil
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Salesforce Administration
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

 What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

b> Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!