81 Empregos para Hp - Porto Alegre

Overview

Technical Support Specialist at GPTZero

GPTZero is on a mission to restore trust and transparency on the internet. As the leading AI detection platform, we empower educators, students, journalists, marketers, and writers to navigate the evolving landscape of AI-generated content. With millions of users and institutions relying on us, we’re building a category-defining company at the intersection of AI and information integrity.

Our team comes from high-performing engineering cultures, including Uber, Meta, Perplexity, Amazon, Affirm, and leading AI research labs, including Princeton, Caltech, MILA, and Vector.

In this role, you’ll be the backbone of our technical customer support, making our user experience more delightful and reliable for our millions of users. You’ll help customers feel valued and cheerleaders for GPTZero by resolving issues and questions thoroughly. You’ll also work closely with our sales and technical teams to resolve bugs and triage opportunities to the right team. Finally, you’ll help engage and moderate our social media communities. The ideal candidate is an empathetic and highly motivated problem solver.

• Serve as the primary point of contact for our customers and route their 100+ emails/day to the right solution, resource, or team
• Respond thoroughly and efficiently to complex technical or billing inquiries
• Join calls with users to help resolve common issues
• Participate in initial meetings with prospects to understand their needs and budget, and explain our product
• Use internal tools to triage and resolve customer complaints without escalating to engineering
• Work with engineering to record workflows and help guides to resolve complex issues
• Accumulate and report on common user requests and complaints in our task management software
• Engage with our community on our social media

• Stellar work experience in customer support in software
• Excellent problem-solving skills with the ability to handle customer complaints and resolve issues promptly
• English fluency and strong communication skills
• Ability to work collaboratively and take initiative in improving our customer support as our team grows
• Ability to provide stellar references
• This is a remote role requiring 8 hours of overlap with Eastern Standard Time and 20-40 hours/week

• Remote work
• Competitive salary
• Generous PTO and holidays
• Wellness and learning stipend

Entry level

Full-time

Information Technology

Technology, Information and Media

Referrals increase your chances of interviewing at GPTZero by 2x

WHO WE ARE

Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.

A DAY IN THE LIFE

We’re seeking an experienced Manager to help grow and scale our world class Technical Support team in Brazil as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

WHAT YOU WILL DO

• Manage, mentor, and support the Brazil-based Technical Support team (located in Florianópolis).
• Foster a high-performance culture focused on collaboration, accountability, and service excellence.
• Identify skill gaps and provide coaching as well as create growth plans for career development.

Customer Experience & Escalations

• Engage directly with customers to resolve escalated issues and gather product feedback.
• Act as a customer advocate within the organization, influencing product and process improvements.
• Uphold agreed-upon SLAs and maintain consistent, high-quality support across all channels.
• Design and implement support processes and workflows that drive efficiency and scale.
• Develop new support strategies aligned with organizational OKRs and team goals.
• Lead and contribute to strategic projects across the support organization.

Cross-functional Collaboration

• Partner closely with Product, R&D, and other internal teams to ensure customer feedback informs product development.
• Work alongside the VP of Technical Support and Support Leadership to maintain high standards of product knowledge, systems fluency, and customer service.
• Contribute to broader company initiatives and collaborate with leaders across Duda.

As part of our Customer Success Leadership team, you'll also contribute to driving product adoption, sharing best practices, and implementing scalable strategies that create long-term value for Duda customers.

WHO YOU ARE

• Proven experience (3+ years) in a technical support leadership role, preferably in a SaaS environment.
• Excellent communication skills in both English and Portuguese (Spanish is a plus).
• Strong analytical skills and a track record of making data-driven decisions.
• Strong belief in “living in the product you support.” It is important you understand deeply the way customers use our platform so you can educate/mentor/coach team members.
• Strong understanding of SaaS platforms, APIs, HTML/CSS, and cloud technologies.
• Take great pride in the customer experience and take ownership to improve the team’s failures.
• Fearless in voicing your opinions and thinking critically to improve our business.
• Demonstrated Project Management experience and ability to work cross functionally to take projects from beginning to end with little supervision.
• Empathetic, patient, and have a customer-first attitude.
• Familiarity with Zendesk is a plus.

IMPORTANT INFORMATION

Please submit an English version of your resume when applying. Interviews will be done in English to align with our global communication standards.

Our teams value the connection, collaboration, and creativity sparked by in-person interactions. At the same time, we recognize the focus, flexibility, and autonomy that remote work provides. This role offers a remote-first work model, with occasional in-person meetings and team events. For this reason, candidates must reside in Florianópolis/SC , to ensure alignment with our team’s collaboration needs and company initiatives.

Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact

WHO WE ARE

Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.

A DAY IN THE LIFE

We’re seeking an experienced Manager to help grow and scale our world class Technical Support team in Brazil as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

WHAT YOU WILL DO

• Manage, mentor, and support the Brazil-based Technical Support team (located in Florianópolis).
• Foster a high-performance culture focused on collaboration, accountability, and service excellence.
• Identify skill gaps and provide coaching as well as create growth plans for career development.

Customer Experience & Escalations

• Engage directly with customers to resolve escalated issues and gather product feedback.
• Act as a customer advocate within the organization, influencing product and process improvements.
• Uphold agreed-upon SLAs and maintain consistent, high-quality support across all channels.
• Design and implement support processes and workflows that drive efficiency and scale.
• Develop new support strategies aligned with organizational OKRs and team goals.
• Lead and contribute to strategic projects across the support organization.

Cross-functional Collaboration

• Partner closely with Product, R&D, and other internal teams to ensure customer feedback informs product development.
• Work alongside the VP of Technical Support and Support Leadership to maintain high standards of product knowledge, systems fluency, and customer service.
• Contribute to broader company initiatives and collaborate with leaders across Duda.

As part of our Customer Success Leadership team, you'll also contribute to driving product adoption, sharing best practices, and implementing scalable strategies that create long-term value for Duda customers.

WHO YOU ARE

• Proven experience (3+ years) in a technical support leadership role, preferably in a SaaS environment.
• Excellent communication skills in both English and Portuguese (Spanish is a plus).
• Strong analytical skills and a track record of making data-driven decisions.
• Strong belief in “living in the product you support.” It is important you understand deeply the way customers use our platform so you can educate/mentor/coach team members.
• Strong understanding of SaaS platforms, APIs, HTML/CSS, and cloud technologies.
• Take great pride in the customer experience and take ownership to improve the team’s failures.
• Fearless in voicing your opinions and thinking critically to improve our business.
• Demonstrated Project Management experience and ability to work cross functionally to take projects from beginning to end with little supervision.
• Empathetic, patient, and have a customer-first attitude.
• Familiarity with Zendesk is a plus.

IMPORTANT INFORMATION

Please submit an English version of your resume when applying. Interviews will be done in English to align with our global communication standards.

Our teams value the connection, collaboration, and creativity sparked by in-person interactions. At the same time, we recognize the focus, flexibility, and autonomy that remote work provides. This role offers a remote-first work model, with occasional in-person meetings and team events. For this reason, candidates must reside in Florianópolis/SC , to ensure alignment with our team’s collaboration needs and company initiatives.

Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact

Overview

Join to apply for the Technical Support Engineer role at Siena AI

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Our AI-First Philosophy
At Siena, AI isn’t just a tool—it’s embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.

About The Role
We're seeking an exceptional Technical Support Engineer to join our Customer Experience team at Siena. This isn’t your typical support role: you'll be solving complex engineering problems that directly impact our customers' success. You'll work at the intersection of customer experience and deep technical problem-solving, becoming the bridge between our customers and our engineering team.

What Makes This Role Special

• Real Engineering Work: Debug production systems, write code, and deploy solutions
• Direct Customer Impact: Your technical expertise directly drives customer success and retention
• Growth Opportunity: Join a rapidly scaling AI company with significant career advancement potential
• Technical Leadership: Own end-to-end technical investigations and become the go-to expert for complex issues

• Technical problem solving: Debug production systems, LLM hallucinations, and integration bugs using production tools
• Analyze system traces in Honeycomb and other observability platforms
• Write and deploy JavaScript code snippets for customer website integrations
• Perform root cause analysis on system-level issues and data inconsistencies
• Troubleshoot and optimize prompt engineering configurations
• Diagnose LLM response issues and implement solutions
• Work with AI model behaviors and performance optimization
• Debug autonomous agent workflows and decision-making processes
• Fix customer integration issues through code modifications
• Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features
• Work with REST APIs, webhooks, and third-party integrations
• Create technical documentation and implementation guides
• Conduct technical deep-dives with customer engineering teams
• Lead complex technical implementations and migrations
• Provide architectural guidance for customer integrations
• Escalate and collaborate with Product Engineering only when necessary
• Own technical investigations from initial report to final resolution
• Create detailed technical documentation and runbooks
• Build debugging workflows and troubleshooting guides
• Contribute to internal tools and automation

• Technical Skills
  1+ year of software engineering experience with production systems in a SaaS environment
• Strong programming background in JavaScript, Python, or similar languages
• API debugging expertise – REST APIs, JSON, HTTP protocols, authentication
• Production systems experience – logs analysis, monitoring tools, system debugging
• Database knowledge – SQL queries, data analysis, performance troubleshooting

• AI/LLM Expertise (preferred)
  Experience with LLMs, prompt engineering, or AI model integration
• Understanding of machine learning concepts and model behavior
• Experience with AI APIs (OpenAI, Anthropic, etc.)

• Customer-facing Skills
  Excellent English communication (written and verbal)
• Experience explaining technical concepts to non-technical stakeholders
• Problem-solving mindset with customer empathy
• Ability to work independently in a remote environment
• Work NA time zones - 9:00 AM EST - 6:00 PM EST

We’re a startup, so no fancy offices or corporate fluff. But here’s what we do offer:

• Make a real impact. Your work directly shapes our product and company.
• A Voice that matters. In a small team, every perspective counts—yours included.
• Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
• Competitive compensation. Great salary plus the opportunity for equity or stock grants.
• Flexible time off. Take at least 15 days—more if you need it.
• A Learning budget. If you're growing, so are we.
• The thrill of building something new. Join us at a stage where your contributions matter most.
• Tackling meaningful challenges. We’re redefining how work gets done through AI.

• Curiosity and creativity: Always seek new knowledge, ask questions, and explore perspectives
• Customer empathy: Driven by customers’ success
• Resilience: Adapt to change and thrive in challenges
• Ownership and autonomy: When things break, you fix first, explain later
• Relationships: Build trust and share success
• Craft and speed: Balance vision with pragmatism
• Open and direct: Share and receive feedback

To ensure you stay at the cutting edge of AI-driven work, we provide:

• Perplexity Pro account
• ChatGPT Pro account
• Claude Pro account
• Quarterly budget for experimenting with new AI tools
• A culture that encourages AI experimentation and adoption

We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

• Entry level

• Full-time

• Information Technology

• Technology, Information and Internet

Referrals increase your chances of interviewing at Siena AI by 2x

Overview

Join to apply for the Technical Support Engineer role at Siena AI

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Our AI-First Philosophy
At Siena, AI isn’t just a tool—it’s embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.

About The Role
We're seeking an exceptional Technical Support Engineer to join our Customer Experience team at Siena. This isn’t your typical support role: you'll be solving complex engineering problems that directly impact our customers' success. You'll work at the intersection of customer experience and deep technical problem-solving, becoming the bridge between our customers and our engineering team.

What Makes This Role Special

• Real Engineering Work: Debug production systems, write code, and deploy solutions
• Direct Customer Impact: Your technical expertise directly drives customer success and retention
• Growth Opportunity: Join a rapidly scaling AI company with significant career advancement potential
• Technical Leadership: Own end-to-end technical investigations and become the go-to expert for complex issues

• Technical problem solving: Debug production systems, LLM hallucinations, and integration bugs using production tools
• Analyze system traces in Honeycomb and other observability platforms
• Write and deploy JavaScript code snippets for customer website integrations
• Perform root cause analysis on system-level issues and data inconsistencies
• Troubleshoot and optimize prompt engineering configurations
• Diagnose LLM response issues and implement solutions
• Work with AI model behaviors and performance optimization
• Debug autonomous agent workflows and decision-making processes
• Fix customer integration issues through code modifications
• Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features
• Work with REST APIs, webhooks, and third-party integrations
• Create technical documentation and implementation guides
• Conduct technical deep-dives with customer engineering teams
• Lead complex technical implementations and migrations
• Provide architectural guidance for customer integrations
• Escalate and collaborate with Product Engineering only when necessary
• Own technical investigations from initial report to final resolution
• Create detailed technical documentation and runbooks
• Build debugging workflows and troubleshooting guides
• Contribute to internal tools and automation

• Technical Skills
  1+ year of software engineering experience with production systems in a SaaS environment
• Strong programming background in JavaScript, Python, or similar languages
• API debugging expertise – REST APIs, JSON, HTTP protocols, authentication
• Production systems experience – logs analysis, monitoring tools, system debugging
• Database knowledge – SQL queries, data analysis, performance troubleshooting

• AI/LLM Expertise (preferred)
  Experience with LLMs, prompt engineering, or AI model integration
• Understanding of machine learning concepts and model behavior
• Experience with AI APIs (OpenAI, Anthropic, etc.)

• Customer-facing Skills
  Excellent English communication (written and verbal)
• Experience explaining technical concepts to non-technical stakeholders
• Problem-solving mindset with customer empathy
• Ability to work independently in a remote environment
• Work NA time zones - 9:00 AM EST - 6:00 PM EST

We’re a startup, so no fancy offices or corporate fluff. But here’s what we do offer:

• Make a real impact. Your work directly shapes our product and company.
• A Voice that matters. In a small team, every perspective counts—yours included.
• Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
• Competitive compensation. Great salary plus the opportunity for equity or stock grants.
• Flexible time off. Take at least 15 days—more if you need it.
• A Learning budget. If you're growing, so are we.
• The thrill of building something new. Join us at a stage where your contributions matter most.
• Tackling meaningful challenges. We’re redefining how work gets done through AI.

• Curiosity and creativity: Always seek new knowledge, ask questions, and explore perspectives
• Customer empathy: Driven by customers’ success
• Resilience: Adapt to change and thrive in challenges
• Ownership and autonomy: When things break, you fix first, explain later
• Relationships: Build trust and share success
• Craft and speed: Balance vision with pragmatism
• Open and direct: Share and receive feedback

To ensure you stay at the cutting edge of AI-driven work, we provide:

• Perplexity Pro account
• ChatGPT Pro account
• Claude Pro account
• Quarterly budget for experimenting with new AI tools
• A culture that encourages AI experimentation and adoption

We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

• Entry level

• Full-time

• Information Technology

• Technology, Information and Internet

Referrals increase your chances of interviewing at Siena AI by 2x

The Job

You'll be working directly with our clients to troubleshoot WordPress issues, develop new pages, implement minor CSS corrections, build custom functionalities, and more. Your role is to quickly resolve problems as they arise, ensuring attention to detail and thoroughly testing your work to maintain quality.

• Be good at finding and fixing problems (like checking logs, debugging, conflict checks, etc.), and explain your work to our clients & team in a clear and detailed way.
• Build web pages using well-known builders like Elementor, Beaver Builder, Divi, WP Bakery, etc., and also make PHP-based templates using flexible content plugins like ACF. You should be proficient, particularly in converting mock-ups created with Figma, XD, or Photoshop into pixel-perfect replicas of the original design.
• Customize plugins & themes and develop custom functionalities using hooks (actions & filters).
• Solve problems & create functionalities using DOM manipulation through jQuery or JavaScript.
• Conduct thorough testing of all changes across multiple devices/resolutions, ensuring everything works flawlessly.
• Keep clients and team members updated about your work. As such, excellent communication skills in English are crucial.

In your application, please answer the check question with the number '39' to demonstrate that you've read this job description thoroughly. Applications missing this will not be considered.

We're seeking a highly skilled Senior Technical Support Engineer to join our team. In this role, you will be the primary technical voice for our customers, tackling complex issues and driving product evolution.

As a key member of our support team, you will provide expert guidance on SDK integration and deployment, troubleshoot complex technical issues, and partner with cross-functional teams to improve product functionality.

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.

Responsibilities

• Deliver Level 1 customer support for our client's industry-leading software products
• Triage reported end-user customer incidents
• Work on technical issues and support the direct client feedback loop process
• Help secure existing revenue by means of customer retention
• Provide incident queue management
• Utilize troubleshooting skills
• Help manage complex issues and drive escalations to resolution
• Build and demonstrate cross-application knowledge among the client's core application modules
• Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• Excellent English verbal and written skills
• 1 to 3 years of Level 1 software support experience
• Basic skills
• Proficiency in using the Microsoft Office Suite
• A drive to continue learning in the energy business and the client's software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Innate passion for customer service
• Dependability and ability to manage as well as prioritize concurrent tasks
• Must be available for an on-call rotation
• Ability to work U.S. CST business hours
• Must be a self-starter and resourceful
• Ability to work independently or as part of a team
• Proven experience working effectively in a vibrant, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor's degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software applications
• Experience providing software support and troubleshooting for SaaS applications
• Experience in reproducing issues in a test environment before production deployment
• Experience in the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields

Additional Information

• Knowing your ideas are heard and matter, think big
• You get to own your job and be recognized for your contributions
• Work with innovative and creative people
• Making mistakes is human. Let's learn from them. Be transparent
• We recognize you as an individual, with no presumptions or judgment. Be the extraordinary you
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team

The Job

You'll be working directly with our clients to troubleshoot WordPress issues, develop new pages, implement minor CSS corrections, build custom functionalities, and more. Your role is to quickly resolve problems as they arise, ensuring attention to detail and thoroughly testing your work to maintain quality.

• Be good at finding and fixing problems (like checking logs, debugging, conflict checks, etc.), and explain your work to our clients & team in a clear and detailed way.
• Build web pages using well-known builders like Elementor, Beaver Builder, Divi, WP Bakery, etc., and also make PHP-based templates using flexible content plugins like ACF. You should be proficient, particularly in converting mock-ups created with Figma, XD, or Photoshop into pixel-perfect replicas of the original design.
• Customize plugins & themes and develop custom functionalities using hooks (actions & filters).
• Solve problems & create functionalities using DOM manipulation through jQuery or JavaScript.
• Conduct thorough testing of all changes across multiple devices/resolutions, ensuring everything works flawlessly.
• Keep clients and team members updated about your work. As such, excellent communication skills in English are crucial.

In your application, please answer the check question with the number '39' to demonstrate that you've read this job description thoroughly. Applications missing this will not be considered.