985 Empregos para Hp - Brasil

strong>Required Qualifications:

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Current residence in Brazil
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills:

• Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Salesforce Administration
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

 What Sets You Apart:

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

strong> Why Join Us:

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!

Company & Product

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

About Role:

As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.

Responsibilities:

● Investigate technical problems and diagnose root causes in Linux and Windows servers

● Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)

● Manage critical issues that impact customer’s business

● Work with R&D and Product teams to meet customer requirements and improve our product

● Present complex technical information about the product to the customers

● Take part in the creation and maintenance of our knowledge-based and community

● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents

Work Hours : US East business hours.

Main Skills (What You’ve Already Accomplished.So Far):

● You already experienced with supporting complex product infrastructure and applications

● You have experience with troubleshooting web applications

● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level

● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas

● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana

● You are familiar with Linux

● You have experience in communication with English-speaking customers

Nice to have:

● Experience with virtualization and cloud services (AWS, vSphere)

● Web development background and/or programming familiarity ( specifically JavaScript)

● Experience with NoSQL databases such as MongoDB or Hadoop

● Experience with RestAPI

● Networking knowledges

Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team!

Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service! Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy!

Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team!

Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service! Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy!

• International customer service through a variety of channels, via Zendesk (chat and email);
• Customer support to ensure the best use of our products (Profit, Vector, BlackArrow and various solutions developed for the financial market);
• Resolving queries and analyzing critical cases;
• Opening and monitoring calls, via Jira;
• Working proactively with the rest of the team to deliver actions aimed at customers.

• Technical education and/or undergraduate degree in progress in technology areas;
• Intermediate to advanced level of English;
• Availability to work on a 5x2 shift with rotating days off;
• Availability to work 100% in person in Porto Alegre/RS;
• Identification with customer service and passion for solving problems.

• Knowledge of the financial market;
• Experience in the area of technical support and customer services;
• Knowledge of Zendesk or similar platforms.

We consider complementary experiences beyond professional performance as differentials, such as academic involvement (PETs, mentoring, courses, competitions, etc.), or involvement in communities in your area of expertise, volunteer work, among others.

Here we work together to promote an increasingly inclusive environment, which values all trajectories regardless of gender, sexual orientation, race, ethnicity or disability.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology, Customer Service, and Other
• Industries: Software Development, Capital Markets, and IT Services and IT Consulting

Job Title: Technical Support Specialist

Employer: Philips

Ensure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, improving the delivery of healthcare services.

• Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction.
• Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements.
• Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks to ensure long-term solutions and prevent recurrences.
• Coordinate with stakeholders to effectively communicate outages, workarounds, and resolutions, ensuring transparency and fostering trust.

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
• Solid experience in supporting RIS/PACS systems and specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.
• Excellent analytical and problem-solving skills, strong understanding of network configurations, Oracle database management, healthcare data protocols, as well as virtualization technologies and AWS and Radiology Workflows.
• Demonstrate effective communication skills and a collaborative approach to working with diverse stakeholders. A strong aptitude for adapting to evolving technologies and driving system improvements.
• Relevant certifications in VMware (e.g., VMware Certified Professional - Data Center Virtualization) and AWS (e.g., AWS Cloud Practitioner) are preferred.
• Advanced English.

• Location: Blumenau, Santa Catarina, Brazil (posted 2 weeks ago)
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Health Care

We believe that we are better together than apart. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

Join to apply for the Technical Support Engineer role at AlgoSec .

Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere.

We are hiring a Technical Support Engineer for a leading support position based in Brazil.

Reporting to : Team Leader, Americas Support

• Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.


• Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.


• Introducing support methodologies, tools and more.


• Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.

• At least 3 years previous experience in similar position, in a software company


• Experience in Linux/UNIX environments


• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)


• Experience in support of network security software products


• Independent, resourceful, problem-solver, result oriented


• Fast learner


• Team player, pleasant and with a high level of integrity


• Excellent written and verbal communication skills in English.


• Operating well under-pressure, multi-tasking.


• Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.


• Resume must be submitted in English

• Experience in SRE/DevOps


• Experience in Linux script languages (PERL, shell)

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.

• Seniority level: Associate


• Employment type: Full-time


• Job function: Information Technology


• Industries: Computer and Network Security and Software Development

Technical Support Engineer role at Bentley Systems . Location: Brazil (Office/Hybrid/Remote). Please submit resume in English.

Bentley Systems is seeking a talented individual to become a valued member of the Product Support team as a Technical Support Engineer . As part of the Global Technical Support team, the technical support engineer is responsible for providing technical assistance on the product via inbound/outbound phone, e-mail, and web portal. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, and escalation involving Bentley’s supported products.

• Provide troubleshooting and technical assistance for ProjectWise Product functionality/features to users via e-mail, service tickets, phone, and web-portal (BE Communities).
• Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
• Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.
• Work in a fast-paced environment while collaborating with internal and external stakeholders.
• Act as a liaison between users and Product Management/Development.
• Research and identify solutions to ProjectWise Product functionality/features.
• Ask users targeted questions to quickly understand the root of the problem.
• Maintain accurate notes and details on user support requests.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
• Communicate with team members regarding current/ongoing issues via daily scrum calls.
• Document software problem defects for review and take corrective actions.
• Document technical knowledge in the form of Knowledgebase Articles or Communities Posts.
• Meet with internal Bentley teams to provide the users’ perspective on our products and services.

• Review individual Support Case Backlog and prioritize Aged and Escalated Requests.
• Reproduce issues in-house on test systems (Virtual Machines) to isolate the cause of the problem.
• Monitor the Team Support Cases Queue and pick issues in the order of priority, impact, and age of the Service Request.
• Update and follow-up with users over the phone/email on existing Requests.
• Engage on Team Scrum calls to discuss issues and liaison with the team.
• Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.
• Contribute to Bentley Communities and answer user queries.
• Update the Team Technical Knowledge Base and share updates with the team.
• Upskill on Product Knowledge by focusing on a new topic every week. Consume Training through internal Pathways, Wikis, videos, etc.
• Channelize potential Defects/Enhancements to the Product Management/Development teams.
• Provide a handover to the next shift with appropriate documentation when needed.

• 2+ years of experience in technical support and exposure to global user interaction.
• Bachelor’s degree in IT, Engineering, or related fields.
• Experience or knowledge with ProjectWise product suites or similar document management systems such as Documentum, Vault or Aconex.
• Experience with the Administration of Engineering Information/Document Management systems.
• Experience or knowledge with relational databases: Microsoft SQL Server or Oracle.
• Experience or knowledge with Networking (DNS, TCP/IP, FQDN, cluster environments).
• Experience or knowledge with Windows Operating System (Server and client) for administration and debugging.
• A "user first" approach and strong critical thinking, with a desire to solve problems with excellent troubleshooting skills.
• Emotional intelligence when talking with users, and the ability to document methodically.
• Exposure to answering queries via Service Requests and Communities forum posts.
• Ability to work well with Global colleagues to help address user issues.
• Ability to manage time effectively by delegating, prioritizing, and scheduling tasks to ensure they are completed in the expected timelines.
• A motivated self-starter with the ability to work independently and in a team.

• Experience with ProjectWise infrastructure.
• Knowledge or experience of IIS (Internet Information Services).
• Proven success in all aspects of ProjectWise Administration.
• Experience with MicroStation, AutoCAD, Revit, Civil 3D, IPLOT (Printing/Plotting).
• Knowledge with extended ProjectWise features (Publishing such as ICS for PDF, BAS; Bentley cloud features such as Deliverables Management, ProjectWise Drive, ProjectWise Projects, WSG, etc.)

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diverse international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Bentley Systems:

Equal Opportunity Employer Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Join to apply for the Technical Support Engineer role at iMin Technology . This range is provided by iMin Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

• Technical Support & Troubleshooting:
  • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
  • Diagnose and troubleshoot issues across software, application, and hardware layers.
  • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
  • Assist in the installation, configuration, and validation of products at customer sites.
  • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
  • Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
  • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
  • Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
  • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
  • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
  • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
  • Support internal testing and validation of new features and product releases.

• Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
• 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Practical experience with Android Studio development and debugging tools.
• Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
• Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
• Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
• Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
• Excellent verbal and written communication skills.
• Ability to explain complex technical issues clearly to non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.

• Mid-Senior level

• Full-time

• Information Technology

• Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at iMin Technology by 2x

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Technical Support Engineer role at Bentley Systems . Location: Brazil (Office/Hybrid/Remote). Please submit resume in English.

Bentley Systems is seeking a talented individual to become a valued member of the Product Support team as a Technical Support Engineer . As part of the Global Technical Support team, the technical support engineer is responsible for providing technical assistance on the product via inbound/outbound phone, e-mail, and web portal. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, and escalation involving Bentley’s supported products.

• Provide troubleshooting and technical assistance for ProjectWise Product functionality/features to users via e-mail, service tickets, phone, and web-portal (BE Communities).
• Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
• Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.
• Work in a fast-paced environment while collaborating with internal and external stakeholders.
• Act as a liaison between users and Product Management/Development.
• Research and identify solutions to ProjectWise Product functionality/features.
• Ask users targeted questions to quickly understand the root of the problem.
• Maintain accurate notes and details on user support requests.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
• Communicate with team members regarding current/ongoing issues via daily scrum calls.
• Document software problem defects for review and take corrective actions.
• Document technical knowledge in the form of Knowledgebase Articles or Communities Posts.
• Meet with internal Bentley teams to provide the users’ perspective on our products and services.

• Review individual Support Case Backlog and prioritize Aged and Escalated Requests.
• Reproduce issues in-house on test systems (Virtual Machines) to isolate the cause of the problem.
• Monitor the Team Support Cases Queue and pick issues in the order of priority, impact, and age of the Service Request.
• Update and follow-up with users over the phone/email on existing Requests.
• Engage on Team Scrum calls to discuss issues and liaison with the team.
• Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.
• Contribute to Bentley Communities and answer user queries.
• Update the Team Technical Knowledge Base and share updates with the team.
• Upskill on Product Knowledge by focusing on a new topic every week. Consume Training through internal Pathways, Wikis, videos, etc.
• Channelize potential Defects/Enhancements to the Product Management/Development teams.
• Provide a handover to the next shift with appropriate documentation when needed.

• 2+ years of experience in technical support and exposure to global user interaction.
• Bachelor’s degree in IT, Engineering, or related fields.
• Experience or knowledge with ProjectWise product suites or similar document management systems such as Documentum, Vault or Aconex.
• Experience with the Administration of Engineering Information/Document Management systems.
• Experience or knowledge with relational databases: Microsoft SQL Server or Oracle.
• Experience or knowledge with Networking (DNS, TCP/IP, FQDN, cluster environments).
• Experience or knowledge with Windows Operating System (Server and client) for administration and debugging.
• A "user first" approach and strong critical thinking, with a desire to solve problems with excellent troubleshooting skills.
• Emotional intelligence when talking with users, and the ability to document methodically.
• Exposure to answering queries via Service Requests and Communities forum posts.
• Ability to work well with Global colleagues to help address user issues.
• Ability to manage time effectively by delegating, prioritizing, and scheduling tasks to ensure they are completed in the expected timelines.
• A motivated self-starter with the ability to work independently and in a team.

• Experience with ProjectWise infrastructure.
• Knowledge or experience of IIS (Internet Information Services).
• Proven success in all aspects of ProjectWise Administration.
• Experience with MicroStation, AutoCAD, Revit, Civil 3D, IPLOT (Printing/Plotting).
• Knowledge with extended ProjectWise features (Publishing such as ICS for PDF, BAS; Bentley cloud features such as Deliverables Management, ProjectWise Drive, ProjectWise Projects, WSG, etc.)

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diverse international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Bentley Systems:

Equal Opportunity Employer Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.