0 Empregos para Hp - Brasil

Role: Technical Support Representative

Location: Sao Paulo, Brazil. Work from office.

Office location: Cenesp, Sao Paulo, Brazil

Languages required: Portuguese+Spanish+English

The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client’s customers in their navigation and use of applications, hardware and software necessary to complete actions related to doing business with our client. The primary function of these Help Desk services is to restore technical function as resolution in order to allow our client’s customer to return to their business process as quickly as possible. In relation to this service, the activities conducted by the Technical

Support Representative would include the following:

• Interacting with our client’s customers who are contacting customer support for assistance via phone/email (potential future channels e.g. Chat)
• Collecting and verifying information provided from the contact in order to accurately and quickly deliver solutions that restore service
• Identifying correct knowledgebase solutions to use in performing necessary steps to deliver solutions that restore service
• Working within a service management application to provide case logs for restoration rate accountability and process adherence
• Escalating unresolved issues to the next level of support when required by process
• Adhering to Priority service levels and assigning these appropriately for the described issue using provided support processes.

This position is the first point of contact for the end-user. Individuals must be able to multi-task in a fast paced, high pressure environment with customers of varying degrees of technical knowledge. Individuals will have common solutions available for technical problems encountered and will escalate if no knowledge-based solution exists. Individuals are required to identify and define problems, collect data, establish facts, and draw valid conclusions. TSR must be able to understand and interpret technical concepts and apply logic and deductive reasoning. Performs basic troubleshooting and ID resets for various applications.

Job Duties

• Engage with first level support contacts from internal/external end-users
• Communicate resolution to software/hardware errors & malfunctions
• Provide feedback on procedures
• Troubleshoot/dispatch basic hardware issues
• Probe, isolate, and troubleshoot supported application problems
• Handle general ID resets, email issues, Internet Explorer issues
• Responsible for meeting established individual and team performance targets including service level, resolution, productivity and quality standards
• Maintain up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers
• Provide first level triage and resolution for in scope issues and applications using existing knowledge base articles and/or SOPs defined.
• Adhere to established attendance and punctuality guidelines

Preferred Competencies

Technical ability regarding the following:

• Cloud Application support related to internet browsers
• Ability to understand and troubleshoot hardware and software issues remotely through screen sharing software
• Ability to identify, adapt, and apply approaches in problem solving
• Overall cursory understanding of ecommerce web sites and APIs
• This is a partial list of activities and may be expanded as necessary in the customer service training or amended at any time by our client through a Change Control Procedure.

Role: Technical Support Representative

Location: Sao Paulo, Brazil. Work from office.

Office location: Cenesp, Sao Paulo, Brazil

Languages required: German and English

The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client’s customers in their navigation and use of applications, hardware and software necessary to complete actions related to doing business with our client. The primary function of these Help Desk services is to restore technical function as resolution in order to allow our client’s customer to return to their business process as quickly as possible. In relation to this service, the activities conducted by the Technical

Support Representative would include the following:

• Interacting with our client’s customers who are contacting customer support for assistance via phone/email (potential future channels e.g. Chat)
• Collecting and verifying information provided from the contact in order to accurately and quickly deliver solutions that restore service
• Identifying correct knowledgebase solutions to use in performing necessary steps to deliver solutions that restore service
• Working within a service management application to provide case logs for restoration rate accountability and process adherence
• Escalating unresolved issues to the next level of support when required by process
• Adhering to Priority service levels and assigning these appropriately for the described issue using provided support processes.

This position is the first point of contact for the end-user. Individuals must be able to multi-task in a fast paced, high pressure environment with customers of varying degrees of technical knowledge. Individuals will have common solutions available for technical problems encountered and will escalate if no knowledge-based solution exists. Individuals are required to identify and define problems, collect data, establish facts, and draw valid conclusions. TSR must be able to understand and interpret technical concepts and apply logic and deductive reasoning. Performs basic troubleshooting and ID resets for various applications.

Job Duties

• Engage with first level support contacts from internal/external end-users
• Communicate resolution to software/hardware errors & malfunctions
• Provide feedback on procedures
• Troubleshoot/dispatch basic hardware issues
• Probe, isolate, and troubleshoot supported application problems
• Handle general ID resets, email issues, Internet Explorer issues
• Responsible for meeting established individual and team performance targets including service level, resolution, productivity and quality standards
• Maintain up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers
• Provide first level triage and resolution for in scope issues and applications using existing knowledge base articles and/or SOPs defined.
• Adhere to established attendance and punctuality guidelines

Preferred Competencies

Technical ability regarding the following:

• Cloud Application support related to internet browsers
• Ability to understand and troubleshoot hardware and software issues remotely through screen sharing software
• Ability to identify, adapt, and apply approaches in problem solving
• Overall cursory understanding of ecommerce web sites and APIs
• This is a partial list of activities and may be expanded as necessary in the customer service training or amended at any time by our client through a Change Control Procedure.

The Job

You'll be working directly with our clients to troubleshoot WordPress issues, develop new pages, implement minor CSS corrections, build custom functionalities, and more. Your role is to quickly resolve problems as they arise, ensuring attention to detail and thoroughly testing your work to maintain quality.

• Be good at finding and fixing problems (like checking logs, debugging, conflict checks, etc.), and explain your work to our clients & team in a clear and detailed way.
• Build web pages using well-known builders like Elementor, Beaver Builder, Divi, WP Bakery, etc., and also make PHP-based templates using flexible content plugins like ACF. You should be proficient, particularly in converting mock-ups created with Figma, XD, or Photoshop into pixel-perfect replicas of the original design.
• Customize plugins & themes and develop custom functionalities using hooks (actions & filters).
• Solve problems & create functionalities using DOM manipulation through jQuery or JavaScript.
• Conduct thorough testing of all changes across multiple devices/resolutions, ensuring everything works flawlessly.
• Keep clients and team members updated about your work. As such, excellent communication skills in English are crucial.

In your application, please answer the check question with the number '39' to demonstrate that you've read this job description thoroughly. Applications missing this will not be considered.

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.

Responsibilities

• Deliver Level 1 customer support for our client's industry-leading software products
• Triage reported end-user customer incidents
• Work on technical issues and support the direct client feedback loop process
• Help secure existing revenue by means of customer retention
• Provide incident queue management
• Utilize troubleshooting skills
• Help manage complex issues and drive escalations to resolution
• Build and demonstrate cross-application knowledge among the client's core application modules
• Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• Excellent English verbal and written skills
• 1 to 3 years of Level 1 software support experience
• Basic skills
• Proficiency in using the Microsoft Office Suite
• A drive to continue learning in the energy business and the client's software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Innate passion for customer service
• Dependability and ability to manage as well as prioritize concurrent tasks
• Must be available for an on-call rotation
• Ability to work U.S. CST business hours
• Must be a self-starter and resourceful
• Ability to work independently or as part of a team
• Proven experience working effectively in a vibrant, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor's degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software applications
• Experience providing software support and troubleshooting for SaaS applications
• Experience in reproducing issues in a test environment before production deployment
• Experience in the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields

Additional Information

• Knowing your ideas are heard and matter, think big!
• You get to own your job and be recognized for your contributions
• Work with innovative and creative people
• Making mistakes is human. Let's learn from them. Be transparent!
• We recognize you as an individual, with no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!

Company & Product

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

About Role:

As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.

Responsibilities:

● Investigate technical problems and diagnose root causes in Linux and Windows servers

● Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)

● Manage critical issues that impact customer’s business

● Work with R&D and Product teams to meet customer requirements and improve our product

● Present complex technical information about the product to the customers

● Take part in the creation and maintenance of our knowledge-based and community

● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents

Work Hours : US East business hours (from 5PM to 2 AM).

Main Skills (What You’ve Already Accomplished.So Far):

● You already experienced with supporting complex product infrastructure and applications

● You have experience with troubleshooting web applications

● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level

● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas

● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana

● You are familiar with Linux

● You have experience in communication with English-speaking customers

Nice to have:

● Experience with virtualization and cloud services (AWS, vSphere)

● Web development background and/or programming familiarity ( specifically JavaScript)

● Experience with NoSQL databases such as MongoDB or Hadoop

● Experience with RestAPI

● Networking knowledges

Company Description

Founded in 2011, Based in Shenzhen China, Medcaptain Medical Technology Co., Ltd. is dedicated to innovation in Medication Delivery, Minimally Invasive Interventions, Anesthesia & Respiratory, In-Vitro Diagnostics, and Medical Disposables. Medcaptain aims to be a leader in the global medical device industry.

Job Description

This is a full-time hybrid role for a Technical Support Engineer . Responsible for Brazil and nearby countries

Responsibilities:

A. Support distributors of responsible area to proceed the installation, maintenance, troubleshooting and end users visit of all Medcaptain products. Maintain the relationship with key customers and model hospitals, especially the relationship of the medical equipment management dept of the hospitals.

B. Provide technical support and conduct training to staff of distributors to be able to provide service to end users. Monitor the distributors' service quality and maintain the customers' satisfaction.

C. Collect and deal with the issues from distributors. Support distributor to handle the customer complain and major issue of responsible area.

D. Assist sale and marketing team to conduct product promotion and marketing support. Collect the installation information, customers' requirements and competitors' information and feedback to head quarter.

E. Manage the spare part stock and demo unit of responsible area.

F. Regularly output service experience and English/local language materials.

G. Develop and maintain Medcaptain brand at the local market.

H. Other tasks assigned by head quarter.

Requirements

1.Bachelor degree or above, give priority to major of biomedical engineering, electronic engineering.chemical engineering,Relevant experienced technician etc.

2.Medical industry work experience, give priority to work experience more than two years on this field.

3.Be able to use Microsoft office software skillfully.

4.Skillfully English speaking is a must, also listening, reading ability.

5.Good learning, communication, organization, analysis and anti-pressure ability. Can accept frequent time difference

In this role, you will have the opportunity to:

• Technical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and escalating more complex scenarios to the System Support Engineers and Technical Support Specialists as appropriate.
• Customer Engagement and Documentation: Engage customers to collect and compile detailed information about complaints and document them in the complaint management system. Adhere to quality compliance standards through accurate and concise case documentation. Follow SOPs to ensure adequate complaint handling via the Complaint Management System CRM System).
• Collaboration and Continuous Improvement: Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams to support continuous improvement efforts and deliver the best customer experience. Maintain product knowledge, support continuous improvement efforts, and represent Technical Support on projects and operational teams, communicating findings back to Technical Support. Complete all assigned and required training satisfactorily and on time, and perform additional tasks as assigned by the Technical Support Manager or Supervisor.

The essential requirements of the job include:

Education and Experience:

• Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/ Mechanical/Electrical), and related courses.
• 1-2 years of related work experience in a customer service, technical support, service, or product support role.
• Language Skills: English & Portuguese Fluency (written & spoken) required.

It would be a plus if you also possess previous experience in:

• Experience working for or partnering with US-based Life Sciences/Diagnostic/Medical Device Companies is a plus.
• Possess a strong customer-oriented mindset, understanding customer expectations and empathizing with their needs. Exhibit excellent written and verbal communication skills to effectively interact with customers and team members.
• Demonstrate knowledge and use of commercial computer application packages (MS Office) and familiarity with or similar CRM systems. Able to follow complex procedures and processes, analyze complex problems proactively, draw conclusions, and propose precise action plans.

Other:

• May include occasional overnight travel.
• This role requires working U.S. business hours and may include working on Brazilian holidays.

The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry. This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you.

Localização: Remoto - Brasil / Híbrido - São Paulo
*Sobre a Função: *
Como Aprendiz de Sucesso do Cliente na CrowdStrike, você fará a diferença na segurança global protegendo organizações contra os atacantes mais avançados do mundo. Nosso centro de operações de segurança virtual da CrowdStrike oferece oportunidades para expandir suas habilidades através de uma ampla variedade de experiências, detectando e respondendo a incidentes conforme eles ocorrem em tempo real para nossos clientes.

*O Que Você Fará *
:
Idealmente, espera-se que você trabalhe cerca de 30 horas por semana em projetos incluindo, mas não limitados a:

• Monitoramento, triagem e pesquisa de solicitações de suporte técnico
• Auxiliar a equipe de Operações de CS na criação e análise de relatórios
• Coletar feedback de stakeholders internos sobre a eficácia dos processos
• Desenvolver comunicações e conteúdo digital para engajar clientes
• Trabalhar em programas piloto para iniciativas importantes
• Criar verificações de saúde e relatórios voltados para o cliente

*O Que Você Precisará: *

• Formação prevista entre dezembro de 2025 e junho de 2026
• Este programa está sob a Lei do Aprendiz 10.097/00 do Brasil, que exige que os candidatos tenham menos de 24 anos
• Vontade de aprender através de experiência prática e projetos colaborativos específicos para sua área de aprendizagem
• Embora a CrowdStrike seja uma empresa principalmente remota, a colaboração é intrínseca ao sucesso de nossa missão. Portanto, os candidatos mais fortes serão aqueles que podem se comunicar efetiva e frequentemente, e trabalhar bem com outros aprendizes e funcionários

*Pontos Extras: *

• Experiência com plataforma de análise de dados ou business intelligence
• Preferência para formação em Cibersegurança ou Ciência da Computação
• Experiência em programação ou background em cibersegurança
• Experiência em gerenciamento de projetos

*What You Can Expect: *

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Paid holidays (including birthday holidays) and 401k matching (where applicable)
• Professional development opportunities including workshops, tech talks, and Executive Speaker Series
• Assigned mentors from across the company for continuous support and feedback
• Participation in companywide initiatives including ERGs, FalconFIT, Wellness Programs, and Employee Assistance Program
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Ownership of impactful projects that move the company forward
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

,

Localização: Remoto - Brasil / Híbrido - São Paulo
*Pontos Extras: *

• Experiência com plataforma de análise de dados ou business intelligence
• Preferência para formação em Cibersegurança ou Ciência da Computação
• Experiência em programação ou background em cibersegurança
• Experiência em gerenciamento de projetos

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role is a must
• Strong troubleshooting and problem-solving skills, attention to detail
• Basic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.