68 Empregos para Gestão de clientes - Belém

Overview

• Workstyle: Remote
• Reports to: Manager, Customer Success
• Travel Expectations: Minimal, based on company or team-planned events
• Physical Requirements/Demands: None

We're seeking a motivated, customer-focused individual with a passion for relationship-building and problem-solving. You thrive in dynamic environments and take initiative to deepen customer engagement. Our ideal candidate has:

• 3+ years of experience in Customer Success, Account Management, or client-facing roles
• Familiarity with SaaS platforms, customer lifecycle management, and best practices in customer experience
• Strong communication and organizational skills with an ability to manage multiple projects simultaneously
• Proven agility and comfort navigating change, with the ability to collaborate effectively across teams and functions
• Experience in the promotional merchandise industry-or a strong interest in learning about it-is a plus

As a Customer Success Manager, you will be responsible for building long-term customer relationships that drive retention, satisfaction, and revenue growth. You'll work cross-functionally to ensure customers are supported at every stage of their journey. In this role, you will:

• Manage a diverse book of business across industries, driving customer engagement and health
• Onboard new customers and lead training to ensure adoption and success with the platform
• Facilitate regular check-ins, business reviews, and renewal conversations with customers
• Collaborate with internal partners (e.g., Operations, Customer Merchandise Managers, Sales, and Marketing) to deliver outstanding customer experiences
• Identify growth opportunities, including upsell and cross-sell opportunities, and align value with customer goals
• Monitor customer metrics such as NPS, product usage, and engagement to identify account opportunities
• Champion the voice of the customer internally and suggest process improvements that enhance the customer experience

• Customer retention and satisfaction (e.g., NPS, renewal rates)
• Account expansion and revenue growth
• Internal collaboration and contribution to process improvement
• Quality of communication and partnership across teams

As a Customer Success Manager, you'll be a vital connector between Custom Ink and our customers. Your ability to cultivate trust, deliver value, and guide customers to success will directly impact our growth and customer loyalty. You'll play a key role in making sure our customers not only stay with us but thrive with us-building community through meaningful branded experiences.

We are committed to providing pay transparency and equitable compensation.

• For this salaried exempt position is $67,000 - $90,000 plus a performance bonus tied to individual/company performance and continued retention. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members.

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family's well-being.
• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
• Family-Friendly Benefits: Fully paid parental leave of up to 12 weeks, adoption assistance, and family-building benefits.
• Financial Wellness: Plan for the future with a 401(k) retirement plan with company matching, complimentary life & AD&D insurance coverage, and access to financial planning resources.
• Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

To ensure fairness and transparency in our hiring process, this role will accept applications through September 3, 2025. We encourage all interested candidates to apply by this date to be fully considered.

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

Custom Ink, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Custom Ink will only consider applicants who reside in states where it is registered to do business as an employer. We are currently not registered in the following states: AK, AR, CT, HI, ID, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, ND, NH, NM, OK, RI, SD, UT, VT, WV, WY.

Overview

Employer Industry: Technology (SaaS)

• Salary up to $140,000 USD
• Eligibility for bonuses and restricted stock units (RSUs)
• Opportunity for career advancement and growth within the organization
• Work in a collaborative environment with cross-functional teams
• Chance to build strong relationships with executive-level clients
• Engage in strategic planning and contribute to customer success initiatives

• Manage a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
• Serve as the customer advocate, delivering Business Reviews and driving adoption of platform features
• Develop and execute strategic success plans that align with customer goals
• Identify upsell and cross-sell opportunities based on customer needs and platform adoption
• Monitor customer health and anticipate risks, coordinating remediation plans when necessary

• Minimum of 5 years of Customer Success experience, ideally in enterprise SaaS
• Proven track record managing executive relationships (CIO, CISO, or equivalent)
• Demonstrated success in driving customer adoption, retention, and growth
• Strong account management, strategic planning, problem-solving, and negotiation skills
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience

• Strong technical aptitude with enterprise software and networking technologies
• Excellent communication and presentation skills, with the ability to lead executive-level discussions

#SaaS #CustomerSuccess #CareerOpportunity #CompetitivePay #Technology

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses successfully.

We’re looking for a Client Success Manager (CSM) who is passionate about building relationships, ensuring client satisfaction, and driving results. The CSM will serve as the primary point of contact for our clients, ensuring they see maximum value from our services and continue to grow with us. This role requires exceptional communication skills, a strong command of English with minimal accent , and a proactive approach to client engagement.

• Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
• Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
• Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
• Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
• Training & Education: Educate clients on best practices for using our Marketing Ninjas Lead Engine , powered by GoHighLevel .
• Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
• Collaboration: Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience.

• Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
• Communication Skills: Fluent English speaker with excellent written and verbal communication skills.
• Minimal accent: for clear and effective communication with U.S.-based clients.
• Tech-Savvy: Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools).
• Comfortable with marketing automation and CRM tools.
• Problem-Solving: Ability to think critically and proactively address client concerns.
• Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
• Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
• Faith & Integrity: A commitment to conducting business with the highest ethical standards.
• Work with a mission-driven team that operates with integrity and excellence.
• Remote work flexibility – work from anywhere!
• Opportunities for growth in a fast-paced, ninja-themed marketing agency.
• Competitive salary + performance-based incentives.
• Supportive team environment with a strong focus on faith, values, and client success.

If you’re passionate about helping businesses grow , building strong client relationships , and delivering exceptional service , we’d love to hear from you! Apply today and become part of the Marketing Ninjas team.

To move forward with your application, please complete this short form:

Entry level

Full-time

Marketing Services

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Customer Success Manager role at Simetrik

Join to apply for the Customer Success Manager role at Simetrik

The Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond operational support to drive meaningful outcomes, enable renewals, and identify expansion opportunities by maintaining a deep understanding of the customer's evolving business challenges and objectives.

The CSM is accountable for ensuring customers receive exceptional value from their Simetrik investment by orchestrating internal resources, developing champions, and maintaining account relationships that transform customers into advocates. Success in this role requires both technical acumen and business savvy to translate platform capabilities into quantifiable business results.

We are seeking two professionals—one focused on Mexico and the other on Brazil

Strategic Value Management

• Develop and execute value realization plans that track critical metrics tied directly to the customer's business outcomes and original buying decision (MEDDPICC)
• Conduct regular business reviews with stakeholders focusing on ROI achievement, value demonstration, and strategic alignment
• Ensure continuous alignment between Simetrik's capabilities and the customer's evolving business priorities
• Translate technical capabilities into business value narratives that resonate with different stakeholders

Relationship Management and Governance

• Build and maintain strong relationships with key stakeholders across operational customer levels
• Drive effective governance cadence through structured communications, escalation paths, and decision-making frameworks
• Develop customer champions who advocate for Simetrik within their organization
• Partner with Account Executives, Project Managers, Education and Product teams on strategic account planning to strengthen customer value creation and confirmation

Customer Growth and Expansion

• Proactively identify expansion opportunities by continuously mapping customer challenges to Simetrik capabilities
• Collect customer diagnostics and track valuable metrics throughout the customer journey to build compelling business cases for solution expansion based on proven value delivery
• Collaborate with Account Executives to execute land-and-expand strategies
• Create success stories and reference opportunities that showcase measurable customer outcomes
• Maintain high visibility into value realization, adoption metrics, and health indicators
• Identify and mitigate at-risk accounts through early intervention programs and champion development and engagement
• Ensure seamless renewal processes by providing clear ROI documentation and future value roadmaps
• Partner with internal teams to address concerns and remove barriers to customer success

Operational Excellence and Platform Adoption

• Drive adoption through alliances with the product and education teams to enable adoption programs, share best practices, and optimize use cases
• Monitor usage patterns, engagement metrics, and user satisfaction to identify optimization and improvement opportunities
• Collaborate with the implementation team to ensure smooth transitions from go-live stages to ongoing success
• Facilitate knowledge transfer and capability building within the customer's organization

• 4+ years of experience in customer success or account management
• Bachelor’s degree in business, marketing, or a related field
• Experience working in a fast-paced environment
• Strategic Thinking: Ability to understand complex business environments and translate product capabilities into strategic advantages for enterprise customers.
• Value Articulation: Exceptional skill in communicating value propositions and ROI with a compelling command of the message across all stakeholder levels.
• Customer Relationship: Confidence and credibility when engaging with stakeholders, with the ability to navigate multi-level conversations.
• Business Acumen: Deep understanding of financial metrics, business processes, and industry-specific challenges in enterprise environments.
• Consultative Approach: Proven ability to diagnose business challenges and prescribe solutions that drive measurable outcomes.
• Relationship Building: Talent for creating trust-based partnerships that position the CSM as a trusted advisor rather than a vendor.
• Data-Driven Decision-Making: Skill in leveraging quantitative and qualitative insights to drive strategic customer initiatives.
• Well-funded and proven startup with large ambitions and competitive salaries.
• Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% Remote Work (You choose where to work from)
• 500USD a year for you to invest in learning.
• 2 Family days

Equality and Inclusion Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at which was made known to me before collecting my personal data.

Join a team of incredibly talented people that build things, are free to create, and love collaborating!

• Mid-Senior level

• Full-time

• Customer Service

• Software Development, Financial Services, and Banking

Overview

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

The primary function of this position is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.

• Serve as the main point of contact for all matters relating to the client’s existing portfolio
• Manage the sustainment and growth of a client by creating positive relationships
• Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
• Cross-sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
• Assists with a variety of projects as business needs dictate
• Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Bachelor’s Degree or equivalent experience
• 2+ years of progressive experience
• Ability to successfully participate in projects involving cross-functional teams
• Ability to problem solve
• Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
• Clear written and verbal communication skills
• Strong customer service/interpersonal skills
• General Account Management and Marketing knowledge
• Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
• Effective time management skills and excellent attention to detail
• Ability to understand client needs and translate it into business offerings
• Ability to overcome tough objections and win the support of key stakeholders
• Must be a problem solver and team player
• Have a large appetite for learning, and a results oriented mindset
• Interpersonal skills to help manage
• Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
• Proficiency in English and Portuguese required; Spanish proficiency preferred

• Understanding of JIRA, Basecamp, & Confluence
• Experience using a Salesforce
• Experience with an entrepreneurial organization
• A love for video games

$50,000 - $55,000 a year

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to

Our customers' success is our success, and as Customer Success Analyst you will play a crucial role in this journey.

In your day-to-day, you will assist, guide and support our customers through our service channels (e-mail, phone and online ticket).

If you have good interpersonal relationship, enjoy working with customer service, are communicative and like technology, this opportunity is for you.

What you'll do:

• Assist clients on how to use our products focusing on their success;
• Solve questions and offer specific guidance as required;
• Create documentation for procedures when necessary;
• Identify possibilities for improvement with customers and the Customer Success team;
• Work in other activities related to the team.

• Graduation completed or in progress;
• Good communication and persuasion skills;
• Proactivity and resilience;
• Ability to manage conflicts;
• Good interpersonal relationship;

• Experience with customer service;
• Knowledge of tools and service channels focused on the customer experience;
• Familiarity with digital products and day-to-day technologies;
• Graduation in Computer Science, Information Systems, Systems Analysis or related fields (graduated or in course);
• Experience with Git.
• Health insurance assistance;
• Flexible hours;
• Nice and informal environment;
• Daily challenges;
• Awesome team!

Here in Arca we prioritize teamwork always focusing in our end users and constant innovation.

We have a diverse, integrated team, where professionals from different areas develop digital solutions together, thinking about our products, overcoming challenges, discovering new possibilities, with the final goal of meet the needs of our clients through beautiful experiences.

That's not an easy task, and we believe that passion and constant improvement from people and processes are essential on this journey.

We like to work together, beat challenges, improve our skills and learn from each other in everything we do.

Join our team, you'll be more than welcome!

arca

United States

7138 Little River Turnpike #1825
Annandale, VA 22003

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

• Fluency in Portuguese and strong English communication skills
• 2+ years in Customer Success, Support, or SaaS roles
• Familiarity with Zendesk or similar support platforms
• Experience using CRM tools (Zoho CRM is a plus)
• Ability to host and facilitate webinars or online training
• Passion for customer education and lifecycle engagement
• Strong documentation and knowledge-sharing mindset
• Process-oriented with a drive to identify improvements and automation
• A collaborative team player with a desire to help build something from the ground up

Benefits & Perks:

Home office;

Flexible Hours

Competitive compensation based on experience;

Career plans to allow for extensive growth in the company;

International Projects;

Oowlish English Program (Technical and Conversational);

Oowlish Fitness with Total Pass;

Pet adoption incentive;

PTO Bonus;

Games and Competitions;

You can also apply here:

Website:

LinkedIn:

Instagram:

This role is remote and can be executed across Brazil.

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

• Learning & development : Annual discretionary stipend towards professional development.

• Social travel : Annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: We bring the entire company together at a new location every year.

• Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the Brazil region

• Build, maintain and own strong relationships with a book of 40-50 enterprise clients in the Brazil region

• Play a key role in onboarding new clients and driving long term adoption of multiple products

• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

• Own expansion and renewal of accounts within your book of business - this is a commercial role

• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals

• 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.

• Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)

• Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results

• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.

• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.

• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes

• Must be fluent in Brazilian Portuguese and English, fluency in Spanish is a bonus

#LI-Remote

Voxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foster collaboration, and unleash human potential, Voxy has established itself as a global leader in the field of corporate language education. With a robust foundation and an ever-evolving vision, Voxy has supported corporate clients across 150 countries by delivering live language coaching led by certified instructors and an expansive library of role-specific courses that bridge critical soft and technical skill gaps.

Today, Voxy's impact spans the globe, with dedicated teams operating across multiple regions, including the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland. Originally focused on providing English language instruction, Voxy has evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French, catering to a diverse range of learners.

We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we’d love to talk.

• Empathize with every aspect of the customer journey/experience, putting customers’ needs first.
• Understand customer's needs and help through the onboarding process
• Deliver adoption/engagement-related insights and readouts of specific customer outcomes in Business Reviews
• Coach customers to be Voxy product experts and train their teams on Voxy methodology so they become increasingly self-sufficient.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Partner with Key Account Managers to collaborate and communicate to ensure alignment on plans
• Work closely with Key Account Managers during renewal cycles, guaranteeing the right project being scoped for the renewal, ultimately driving high retention and engagement.
• Explore upsell and expansion opportunities with Key Account Managers to increase Voxy footprint within customers.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Help drive customer references and case studies.
• Compliance with Voxy's customer management tools to guarantee transparency of Customer Health and Customer Success Indicators.
• Preparing reports and business reviews to customers to generate visibility of program's performance

São Paulo

- a year (s)

About Voxy

Voxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foster collaboration, and unleash human potential, Voxy has established itself as a global leader in the field of corporate language education. With a robust foundation and an ever-evolving vision, Voxy has supported corporate clients across 150 countries by delivering live language coaching led by certified instructors and an expansive library of role-specific courses that bridge critical soft and technical skill gaps.

Today, Voxy's impact spans the globe, with dedicated teams operating across multiple regions, including the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland. Originally focused on providing English language instruction, Voxy has evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French, catering to a diverse range of learners.

We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we’d love to talk.

You can see more details about our values here ( )

• Empathize with every aspect of the customer journey/experience, putting customers’ needs first.
• Understand customer's needs and help through the onboarding process
• Deliver adoption/engagement-related insights and readouts of specific customer outcomes in Business Reviews
• Coach customers to be Voxy product experts and train their teams on Voxy methodology so they become increasingly self-sufficient.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Partner with Key Account Managers to collaborate and communicate to ensure alignment on plans
• Work closely with Key Account Managers during renewal cycles, guaranteeing the right project being scoped for the renewal, ultimately driving high retention and engagement.
• Explore upsell and expansion opportunities with Key Account Managers to increase Voxy footprint within customers.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Help drive customer references and case studies.
• Compliance with Voxy's customer management tools to guarantee transparency of Customer Health and Customer Success Indicators.
• Preparing reports and business reviews to customers to generate visibility of program's performance

• 3+ years of relevant experience in a customer-facing customer success, account management or strategic consulting organization.
• Fluency in English is required. Spanish is a big plus.
• Project Management knowledge, Problem Solving and Negotiation skills.
• Strong accountability for ensuring the timely and successful delivery of services and solutions to clients within their portfolio. This includes taking ownership of all aspects of the client experience, proactively addressing challenges, and consistently meeting or exceeding client expectations.
• Tech-savviness, ability to work with spreadsheets, creating reports and Business Reviews for clients.
• Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Adaptability to dynamic environments.
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s Degree

• Experience in directly interfacing with HR departments would be highly beneficial.
• Prior experience in the EdTech sector.
• Experience in managing education programs.

• You possess great communication skills, allowing you to effectively interact with customers and convey solutions clearly.
• You demonstrate high levels of empathy, enabling you to understand and address customer concerns with sensitivity and understanding.
• You enjoy solving problems and it enables you to identify and resolve customer issues promptly and efficiently.
• You showcase great time management and organizational skills, allowing you to prioritize tasks effectively and meet customer needs in a timely manner.
• You demonstrate strategic thinking, enabling you to anticipate customer needs and develop long-term plans for customer success.
• You are results-oriented, with a focus on achieving key performance indicators such as customer satisfaction, retention, and expansion opportunities.
• You are great in relationship building, fostering strong, trust-based connections with customers to drive long-term success.

• Competitive salary, bonus, and stock options
• Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events
• Remote-friendly work policies
• Professional development budget
• Language classes w/ Voxy
• Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world

We believe in a workplace that is meant for everyone. Voxy is an equal opportunity employer.

Voxy believes that a creative, engaged and diverse team can transform the market and positively impact people's lives through education. We are sure that the mission of building the most effective way to learn English is done with a plurality of ideas and points of view, which is why we work to promote Diversity, Equity and Inclusion initiatives in our company.

In addition to training, benchmarking, and community partnerships, we also work in alignment with our internal DEI Committee.

As a reflection of our beliefs around inclusion in the workplace, our selection process has no restrictions; our goal is to assemble a diverse team that will help us be leaders in our market.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status. Learn more about our DEI initiatives and ERGs by clicking here .

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