67 Empregos para Gestão de clientes - Porto Alegre

Requisitos:

• Superior completo ou em curso em áreas relacionadas (Desejável);

• Experiência mínima em funções de Customer Success, Suporte ou Pré-venda em empresas SaaS;

• Habilidade para conduzir apresentações e demonstrações online de forma clara e didática;

• Familiaridade com ferramentas de CRM (Customer Relationship Management), helpdesk ou plataformas de Customer Success, como HubSpot, Zendesk e Intercom;

• Conhecimento básico de métricas de sucesso do cliente, como churn (taxa de cancelamento), NPS (Net Promoter Score) e LTV (Lifetime Value);

• Inglês intermediário para leitura;

• Comunicação clara, empática e didática, com escuta ativa;

• Proatividade, curiosidade para aprender sobre o produto e o segmento;

• Organização e disciplina para gerenciar múltiplos atendimentos simultâneos;

• Perfil colaborativo e resiliência para lidar com objeções;

• Experiência prévia na indústria de saúde/bem-estar (Desejável).

• Conhecimento em técnicas de upsell e cross-sell (Desejável).

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while leveraging a technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
• Build strong relationships with key stakeholders to drive engagement and long-term success.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to proactively address risks and drive retention strategies.
• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

• 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
• Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
• Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
• A can-do approach with strong problem-solving skills and the ability to work under pressure.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across EST/PST time zones.
• Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

• Not Applicable

• Full-time

• Other

• Software Development

Referrals increase your chances of interviewing at TITAN by 2x.

Venha fazer parte da startup que é referência em Vendas B2B!

A Econodata , startup investida pelo Grupo Telefonica, fornece uma Plataforma de Inteligência e Prospecção B2B na nuvem que permite segmentar e consultar todas as 22 milhões de empresas do Brasil.

Temos grandes clientes como Linkedin, TOTVS, Unimed, Uber, e também atendemos a centenas de clientes do mercado PME.

Buscamos ENCANTADORES DE CLIENTES: profissionais de relacionamento inquietos emotivados a se desenvolver na área de Customer Success, trabalhando com métodos ágeis e influenciando diretamente os resultados de uma startup que está bombando.

O Customer Success Manager (CSM) é o responsável por facilitar a adoção da Econodata e a obtenção dos resultados e experiência esperados por parte de cada cliente da sua carteira, tomando ações para garantir que ele tenha sucesso com a Econodata e sua estratégia de prospecção ativa.

Principais responsabilidades:

• Onboarding de novos clientes

• Relacionamento regular com clientes, entendendo profundamente suas dores e planejando ações conjuntas que os ajudem a obter os resultados esperados

• Identificação de prioridades para o produto

• Reversão de churns, upgrades e downgrades de contratos

• Planejamento de ações de Customer Education

Métricas de desempenho:

• Retenção e expansão de receita

• Taxa de onboarding de novos clientes

• Acompanhamentos significativos

• Revisões trimestrais de sucesso

• Experiência mínima de um ano em áreas de atendimento ao cliente (suporte, vendas, cs, consultoria)

• Noções de processos de venda e CRM

• Boas habilidades analíticas para trabalhar com análise de dados e planilhas

• Curso superior completo ou em andamento

• Ótima capacidade de comunicação e paixão por relacionamento interpessoal

Diferenciais que valorizamos

• Experiência no universo dos nossos clientes:vendas B2B e prospecção

• Pensamento estratégico
  

Benefícios:

Regime CLT

Trabalho 100% remoto;

$ Comissionamento por metas

️ Vale-Refeição ou Vale-Alimentação: Disponibilizamos o cartão flexível Flash Benefícios

Auxílio Home Office no valor de R$200,00

? Assistência médica cobertura nacional completa Unimed ou Bradesco

Gympass: plataforma que oferece diversas redes de academias, estúdios e aplicativos de bem-estar

Auxílio Educação, para evoluir cada vez mais

Plano de carreira com PDI trimestral e potenciais aumentos de salário e promoções

Day off no mês do aniversário

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.