24 Empregos para Ferramentas de help desk - Belo Horizonte

We're hiring: IT Technical Support Analyst III

InComm is a global leader in the payments industry with over 30 years of experience and a presence in more than 30 countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.

As a leading provider of cutting-edge prepaid products, services, and transaction technologies, InComm supports over 400,000 points of distribution. We help retailers build prepaid card destinations, connect brands with new markets, and deliver a simple, secure shopping experience for consumers.

About the Role:

The IT Technical Support Analyst III will be part of our IT Operations Center, providing Tier III support for our core transaction processing platform. This role is critical in monitoring and assessing potential issues across key IT applications, systems, and devices. You’ll use a variety of tools to monitor alerts, perform first and second-level troubleshooting, correlate manual alerts, and resolve issues as needed.

This is a hands-on technical role that involves working closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include everything from certificate renewals and patching to software deployments and network configuration changes.

Please note: This is a 24/7 support environment. The position will cover one of several shifts, including one weekend day (Sun–Thurs or Tues–Sat).

Shift: 3rd Shift – 11 PM to 7 AM (BRT)

Key Responsibilities:

• Monitor key alerts and notifications, driving timely response and resolution.
• Investigate, troubleshoot, and resolve technical issues in a 24x7x365 environment.
• Understand the impact of applications and infrastructure on employees, partners, and customers.
• Stay informed of production changes that may affect system functionality or alerting.
• Collaborate across teams to ensure appropriate urgency and focus on issues.
• Troubleshoot, reproduce, and document incidents and problems.
• Create and maintain knowledge base articles and shift turnover documentation.
• Manage incident ticket queues and route tickets to appropriate support teams.
• Handle ad hoc requests and adopt new procedures as needed.
• Develop and maintain automation scripts and monitoring improvements.
• Review network, system, and application logs to identify state changes.
• Escalate and manage tickets to resolution.
• Correlate faults and system data into defined events using multiple tools.
• Provide leadership, coaching, or mentoring to junior team members as needed.

Qualifications:

• 4–6 years of technical experience in a similar environment.
• Bachelor’s degree in CIS, MIS, or a related field—or equivalent work experience.
• Preferred certifications: Splunk, VMware, Network+, A+.
• Basic scripting or coding knowledge (PowerShell, Python, JavaScript, HTML/CSS).
• Solid understanding of TCP/IP and the OSI model.
• Intermediate to advanced knowledge of Unix/Linux OS.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Capable of handling complex issues independently.
• Strong analytical thinking and attention to detail.

If you're looking to join a global company that values innovation, operational excellence, and continuous improvement, we’d love to hear from you.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

We're hiring: IT Technical Support Analyst III

InComm is a global leader in the payments industry with over 30 years of experience and a presence in more than 30 countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.

As a leading provider of cutting-edge prepaid products, services, and transaction technologies, InComm supports over 400,000 points of distribution. We help retailers build prepaid card destinations, connect brands with new markets, and deliver a simple, secure shopping experience for consumers.

About the Role:

The IT Technical Support Analyst III will be part of our IT Operations Center, providing Tier III support for our core transaction processing platform. This role is critical in monitoring and assessing potential issues across key IT applications, systems, and devices. You’ll use a variety of tools to monitor alerts, perform first and second-level troubleshooting, correlate manual alerts, and resolve issues as needed.

This is a hands-on technical role that involves working closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include everything from certificate renewals and patching to software deployments and network configuration changes.

Please note: This is a 24/7 support environment. The position will cover one of several shifts, including one weekend day (Sun–Thurs or Tues–Sat).

Shift: 3rd Shift – 11 PM to 7 AM (BRT)

Key Responsibilities:

• Monitor key alerts and notifications, driving timely response and resolution.
• Investigate, troubleshoot, and resolve technical issues in a 24x7x365 environment.
• Understand the impact of applications and infrastructure on employees, partners, and customers.
• Stay informed of production changes that may affect system functionality or alerting.
• Collaborate across teams to ensure appropriate urgency and focus on issues.
• Troubleshoot, reproduce, and document incidents and problems.
• Create and maintain knowledge base articles and shift turnover documentation.
• Manage incident ticket queues and route tickets to appropriate support teams.
• Handle ad hoc requests and adopt new procedures as needed.
• Develop and maintain automation scripts and monitoring improvements.
• Review network, system, and application logs to identify state changes.
• Escalate and manage tickets to resolution.
• Correlate faults and system data into defined events using multiple tools.
• Provide leadership, coaching, or mentoring to junior team members as needed.

Qualifications:

• 4–6 years of technical experience in a similar environment.
• Bachelor’s degree in CIS, MIS, or a related field—or equivalent work experience.
• Preferred certifications: Splunk, VMware, Network+, A+.
• Basic scripting or coding knowledge (PowerShell, Python, JavaScript, HTML/CSS).
• Solid understanding of TCP/IP and the OSI model.
• Intermediate to advanced knowledge of Unix/Linux OS.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Capable of handling complex issues independently.
• Strong analytical thinking and attention to detail.

If you're looking to join a global company that values innovation, operational excellence, and continuous improvement, we’d love to hear from you.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

We're hiring: IT Technical Support Analyst III

InComm is a global leader in the payments industry with over 30 years of experience and a presence in more than 30 countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.

As a leading provider of cutting-edge prepaid products, services, and transaction technologies, InComm supports over 400,000 points of distribution. We help retailers build prepaid card destinations, connect brands with new markets, and deliver a simple, secure shopping experience for consumers.

About the Role:

The IT Technical Support Analyst III will be part of our IT Operations Center, providing Tier III support for our core transaction processing platform. This role is critical in monitoring and assessing potential issues across key IT applications, systems, and devices. You’ll use a variety of tools to monitor alerts, perform first and second-level troubleshooting, correlate manual alerts, and resolve issues as needed.

This is a hands-on technical role that involves working closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include everything from certificate renewals and patching to software deployments and network configuration changes.

Please note: This is a 24/7 support environment. The position will cover one of several shifts, including one weekend day (Sun–Thurs or Tues–Sat).

Shift: 3rd Shift – 11 PM to 7 AM (BRT)

Key Responsibilities:

• Monitor key alerts and notifications, driving timely response and resolution.
• Investigate, troubleshoot, and resolve technical issues in a 24x7x365 environment.
• Understand the impact of applications and infrastructure on employees, partners, and customers.
• Stay informed of production changes that may affect system functionality or alerting.
• Collaborate across teams to ensure appropriate urgency and focus on issues.
• Troubleshoot, reproduce, and document incidents and problems.
• Create and maintain knowledge base articles and shift turnover documentation.
• Manage incident ticket queues and route tickets to appropriate support teams.
• Handle ad hoc requests and adopt new procedures as needed.
• Develop and maintain automation scripts and monitoring improvements.
• Review network, system, and application logs to identify state changes.
• Escalate and manage tickets to resolution.
• Correlate faults and system data into defined events using multiple tools.
• Provide leadership, coaching, or mentoring to junior team members as needed.

Qualifications:

• 4–6 years of technical experience in a similar environment.
• Bachelor’s degree in CIS, MIS, or a related field—or equivalent work experience.
• Preferred certifications: Splunk, VMware, Network+, A+.
• Basic scripting or coding knowledge (PowerShell, Python, JavaScript, HTML/CSS).
• Solid understanding of TCP/IP and the OSI model.
• Intermediate to advanced knowledge of Unix/Linux OS.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Capable of handling complex issues independently.
• Strong analytical thinking and attention to detail.

If you're looking to join a global company that values innovation, operational excellence, and continuous improvement, we’d love to hear from you.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

We're hiring: IT Technical Support Analyst III

InComm is a global leader in the payments industry with over 30 years of experience and a presence in more than 30 countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.

As a leading provider of cutting-edge prepaid products, services, and transaction technologies, InComm supports over 400,000 points of distribution. We help retailers build prepaid card destinations, connect brands with new markets, and deliver a simple, secure shopping experience for consumers.

About the Role:

The IT Technical Support Analyst III will be part of our IT Operations Center, providing Tier III support for our core transaction processing platform. This role is critical in monitoring and assessing potential issues across key IT applications, systems, and devices. You’ll use a variety of tools to monitor alerts, perform first and second-level troubleshooting, correlate manual alerts, and resolve issues as needed.

This is a hands-on technical role that involves working closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include everything from certificate renewals and patching to software deployments and network configuration changes.

Please note: This is a 24/7 support environment. The position will cover one of several shifts, including one weekend day (Sun–Thurs or Tues–Sat).

Shift: 3rd Shift – 11 PM to 7 AM (BRT)

Key Responsibilities:

• Monitor key alerts and notifications, driving timely response and resolution.
• Investigate, troubleshoot, and resolve technical issues in a 24x7x365 environment.
• Understand the impact of applications and infrastructure on employees, partners, and customers.
• Stay informed of production changes that may affect system functionality or alerting.
• Collaborate across teams to ensure appropriate urgency and focus on issues.
• Troubleshoot, reproduce, and document incidents and problems.
• Create and maintain knowledge base articles and shift turnover documentation.
• Manage incident ticket queues and route tickets to appropriate support teams.
• Handle ad hoc requests and adopt new procedures as needed.
• Develop and maintain automation scripts and monitoring improvements.
• Review network, system, and application logs to identify state changes.
• Escalate and manage tickets to resolution.
• Correlate faults and system data into defined events using multiple tools.
• Provide leadership, coaching, or mentoring to junior team members as needed.

Qualifications:

• 4–6 years of technical experience in a similar environment.
• Bachelor’s degree in CIS, MIS, or a related field—or equivalent work experience.
• Preferred certifications: Splunk, VMware, Network+, A+.
• Basic scripting or coding knowledge (PowerShell, Python, JavaScript, HTML/CSS).
• Solid understanding of TCP/IP and the OSI model.
• Intermediate to advanced knowledge of Unix/Linux OS.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Capable of handling complex issues independently.
• Strong analytical thinking and attention to detail.

If you're looking to join a global company that values innovation, operational excellence, and continuous improvement, we’d love to hear from you.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

We're hiring: IT Technical Support Analyst III

InComm is a global leader in the payments industry with over 30 years of experience and a presence in more than 30 countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.

As a leading provider of cutting-edge prepaid products, services, and transaction technologies, InComm supports over 400,000 points of distribution. We help retailers build prepaid card destinations, connect brands with new markets, and deliver a simple, secure shopping experience for consumers.

About the Role:

The IT Technical Support Analyst III will be part of our IT Operations Center, providing Tier III support for our core transaction processing platform. This role is critical in monitoring and assessing potential issues across key IT applications, systems, and devices. You’ll use a variety of tools to monitor alerts, perform first and second-level troubleshooting, correlate manual alerts, and resolve issues as needed.

This is a hands-on technical role that involves working closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include everything from certificate renewals and patching to software deployments and network configuration changes.

Please note: This is a 24/7 support environment. The position will cover one of several shifts, including one weekend day (Sun–Thurs or Tues–Sat).

Shift: 3rd Shift – 11 PM to 7 AM (BRT)

Key Responsibilities:

• Monitor key alerts and notifications, driving timely response and resolution.
• Investigate, troubleshoot, and resolve technical issues in a 24x7x365 environment.
• Understand the impact of applications and infrastructure on employees, partners, and customers.
• Stay informed of production changes that may affect system functionality or alerting.
• Collaborate across teams to ensure appropriate urgency and focus on issues.
• Troubleshoot, reproduce, and document incidents and problems.
• Create and maintain knowledge base articles and shift turnover documentation.
• Manage incident ticket queues and route tickets to appropriate support teams.
• Handle ad hoc requests and adopt new procedures as needed.
• Develop and maintain automation scripts and monitoring improvements.
• Review network, system, and application logs to identify state changes.
• Escalate and manage tickets to resolution.
• Correlate faults and system data into defined events using multiple tools.
• Provide leadership, coaching, or mentoring to junior team members as needed.

Qualifications:

• 4–6 years of technical experience in a similar environment.
• Bachelor’s degree in CIS, MIS, or a related field—or equivalent work experience.
• Preferred certifications: Splunk, VMware, Network+, A+.
• Basic scripting or coding knowledge (PowerShell, Python, JavaScript, HTML/CSS).
• Solid understanding of TCP/IP and the OSI model.
• Intermediate to advanced knowledge of Unix/Linux OS.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Capable of handling complex issues independently.
• Strong analytical thinking and attention to detail.

If you're looking to join a global company that values innovation, operational excellence, and continuous improvement, we’d love to hear from you.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

Join to apply for the IT Application Support Developer role at Wabtec Corporation

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It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Essa posição é para atuar em modelo híbrido.

Who will you be working with?

In this role, you will be working with our best-in-class IT Operations team, which drives operational excellence and continued automation in supporting business applications. This role will develop break-fix solutions and enhancements to reduce ticket volume and automate repeatable support tasks. This role will partner with key functional stakeholders, product team members, and support to develop deep technical domain expertise within the global operations applications.

How will you make a difference?

As a member of the Global IT Operations Support team, you will provide technical expertise leveraging the DevOps methodology, including Kubernetes, Docker, SDLC, CI/CD, Cloud, Microservice Design, and Monitoring. You will be responsible for supporting and developing business applications with the technical knowledge to do so. One of the main applications this role will be supporting is the Supply Chain Connect platform application, internally developed and used for managing sourcing, fulfillment, quality, and supply base interactive processes. This application includes several interfaces. This role serves as a technical domain expert for continued maintenance and support and will ensure data quality, ongoing break-fix development, and support automation for continual improvement.

What do we want to know about you?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Bachelor’s degree in computer science or “STEM” major (Science, Technology, Engineering, and Math) or equivalent experience.
• Proven experience as a Software Engineer or a Full-Stack Developer.
• Experience in developing against HTML, CSS, Angular JS, Java, JBoss, Apache, Tomcat, J2EE, Springboot, Microservices, Restful Webservices, Postgres PL/SQL.
• Experience with Linux, CI/CD, AWS, Terraform.
• Experience with Informatica or Appworx, Swagger, and Postman or Akana.
• Strong analytical and problem-solving skills, ability to manage multiple priorities and deliver business needs on timeline.
• Strong communication and interpersonal skills, ability to collaborate effectively with cross-functional teams.
• Excellent verbal and written communication skills.
• Highly self-motivated, disciplined, and a team player.
• Demonstrated experience in operations support.
• Advanced/Fluent English.
  
  
  

• Manage incidents, service requests, and problems for multiple applications in ServiceNow.
• Facilitate outages with bridge calls, pull in required resources/skillsets, and communicate updates
• Work along with the Support team to coordinate advanced troubleshooting techniques on critical, highly complex user problems
• Resolve incidents and service requests for L3 level issues
• Design, develop, test, communicate, and deploy break-fixes and prevent the recurrence of issues
• Create change requests, implementation plans, and rollback plans for developed changes
• Identify and execute on the development of automation opportunities to drive efficiencies in support
• Understanding of best coding practices, adhering to all the software architectural and Security standards
• Assist, guide, and troubleshoot with the Support team to resolve customer issues of a technical nature
• Work with teams through Agile development practices
• Conduct daily calls with the Support & Development team to drive faster resolution and escalate during SLA misses.
• Drive KPI metrics for the applications in support and have weekly calls with Functional teams to showcase the metrics.
• Perform user access and audit reviews for the applications.
• Queue ticket management to ensure incidents are resolved on a priority basis.
• Align to security controls, mitigate and resolve security risks, and complete security reviews.
• Document standard operating procedures for issue resolution to provide to L1/L2 support resources
• Collaborate with IT teams to ensure data quality of interfaces for data moving between systems
• Facilitate deployment and release activities, including communication and additional support coverage
• Develop and update chef scripts.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Railroad Equipment Manufacturing

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Your dream job! Customer Support at fun WordPress Startup

Do you dream of working for a startup that will help millions of people?

Do you have the heart of a teacher?

As a Customer Support (also known as “Happiness Engineer”) you will be responsible for keeping the wheels of a growing startup turning!

To love this role, here’s the type of person you are:

- You’re a google spreadsheet wizard.
- You’re amazing at following directions.
- You’re passionate about research and helping people.
- You’re incredibly organized and detailed.
- You’re positive and enjoy making another person’s day.
- You’re an excellent communicator who makes sure nothing slips through the cracks.
- You’re a self-starter who loves taking initiative and seeing things through to completion.
- You have the curiosity and desire to learn and grow your skills.
- You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.
- You have prior WordPress experience and understand how plugins work, plugin and theme troubleshooting, etc.
- You are a linguistic legend with a command of the English language so strong it would make Shakespeare bow down in awe

***WHAT YOU WILL DO

You are the bridge between ApproveMe.com and our users. You are responsible for sales questions, general technical support, helping our users get to know the ins and outs of ApproveMe.com’s WP E-Signature plugin, and facilitating other tasks that are billing, user, or site-related.

Full Time or Part Time, we're searching for individual freelance contractors that are available for both. Our support team is a critical component of our organization. that is on the front-lines engaging with customers and potential customers each and every day.

We're searching for individuals who are long-time WordPress users who additionally know how to get their hands dirty when it comes to basic troubleshooting WordPress sites, and of course creating and customizing WordPress plugins and themes (bonus).

Self-starters that are independent, have incredible people skills, and are fluent in English are a requirement. Bar-tending or restaurant experience = bonus points. They make great support agents!

***WHAT WE OFFER

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

- Competitive Local Salary.
- Work from your home. We’re spread out all over the world – the United States, Ireland, Bangladesh, India, Indonesia and more.
- We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
- We give you the opportunity to solve challenging and meaningful problems that make a difference.
- Custom branded laptop at your five year anniversary.
- Ability to work with some of the best people in the business through frequent, if not daily, interactions.
- And in case you were wondering: no politics, no b.s., and no jerks.

*** LOCATION

This is a remote position - our team is spread around the globe! Our home base is in Arizona, USA, so company operating hours are Monday - Friday, 8 am - 5pm MST (UTC -7). While full coverage is not a requirement, you must be available during a portion of the day. If we need to sync up in real-time before you work on your project/tasks.

***REQUIREMENTS

- Personal Computer with (reliable) Internet Access
- Availability to participate in (bi-weekly) audio/video meetings between the hours 8 am - 5 pm PST
- Available for 40+ hours per week (this is a full-time position)

*** HOW TO APPLY

If all of this sounds interesting, then please submit your application!

Please clearly include the following in your cover letter:

Tell us a bit about yourself and why you should be considered. Include any details about your experience, qualifications, personality, etc. that are relevant to the job posting.
We won’t be able to individually respond to all applications, but if we feel you’re a strong match, someone will be in touch shortly. Qualified candidates may be asked to complete a test assignment.
Thanks and we look forward to hearing from you!

—---—---

***ABOUT APPROVEME.COM

ApproveMe.com is a startup located in Phoenix, AZ. Our product WPESign transforms a WordPress powered website into a legally binding, court recognized document signing application. We’ve been collaborating with some of the most successful designers and startups founders in the world to create a new product that will literally change how the electronic signature industry approaches signing documents forever.

APPLY FOR THIS POSITION

Your dream job! Customer Support at fun WordPress Startup

Do you dream of working for a startup that will help millions of people?

Do you have the heart of a teacher?

As a Customer Support (also known as “Happiness Engineer”) you will be responsible for keeping the wheels of a growing startup turning!

To love this role, here’s the type of person you are:

1. You’re a Google Spreadsheet wizard.
2. You’re amazing at following directions.
3. You’re passionate about research and helping people.
4. You’re incredibly organized and detailed.
5. You’re positive and enjoy making another person’s day.
6. You’re an excellent communicator who makes sure nothing slips through the cracks.
7. You’re a self-starter who loves taking initiative and seeing things through to completion.
8. You have the curiosity and desire to learn and grow your skills.
9. You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.
10. You have prior WordPress experience and understand how plugins work, plugin and theme troubleshooting, etc.
11. You are a linguistic legend with a command of the English language so strong it would make Shakespeare bow down in awe.

1. Competitive Local Salary.
2. Work from your home. We’re spread out all over the world – the United States, Ireland, Bangladesh, India, Indonesia and more.
3. We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
4. We give you the opportunity to solve challenging and meaningful problems that make a difference.
5. Custom branded laptop at your five-year anniversary.
6. Ability to work with some of the best people in the business through frequent, if not daily, interactions.
7. And in case you were wondering: no politics, no b.s., and no jerks.

1. Personal Computer with (reliable) Internet Access.
2. Availability to participate in (bi-weekly) audio/video meetings between the hours 8 am - 5 pm PST.
3. Available for 40+ hours per week (this is a full-time position).

OysterLink is the newest and fastest growing restaurant & hospitality job site.

• Launched in early 2024, the site generates over 340,000 monthly viewers organically
• Our goal is to generate millions of monthly visitors organically within two-year time

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:

• Client & Applicant Communication

• Platform Management & Issue Resolution

• Feedback & Continuous Improvement

Required Skills:

• Native English speaking skills and excellent grammar and communication skills
• Attention to detail and ability to learn platform features
• Strong customer service focus, ability to troubleshoot issues and come up with solutions
• Ability to multitask and manage time effectively
• Experience in ticket management & documenting feedback
• Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals:

• Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
• Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities:

• Client & Applicant Communication
• Provide prompt support for inquiries, respond to questions, and offer guidance
• Communicate effectively with companies and job seekers

• Platform Management & Issue Resolution
• Troubleshoot feature issues, monitor bug/support requests
• Refresh and reorder featured job listings on our site and LinkedIn

• Feedback & Continuous Improvement
• Track and share client/applicant feedback with internal teams to enhance platform features

• Prior to platform launch (on the current site)
• Manage incoming “Post a Job” submissions
• Gather missing information and confirm postings with clients
• Collect and review CVs

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.

This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink:

• A work culture focused on mutual success and continuous growth
• Competitive pay and scheduled yearly raises
• Shares in the company – share in profit upon company sale
• Challenging projects and opportunity to work with great team members
• Job stability in case of illness, Covid changes, and personal problems
• Work-from-home opportunity
• 4 weeks paid time off

Recruitment steps:

• Apply via LinkedIn
• Receive a short questionnaire
• Send back answers + CV
• Have an interview with our Recruiter
• Complete a test
• Have an interview with Hiring Manager
• Get feedback

We kindly ask for your CV and all correspondence to be in English.