31 Empregos para Empresas de contact center - Campinas
Customer Service Lead
Publicado há 2 dias atrás
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Employer Industry: E-commerce Retail (Wine Industry)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
- Positive and professional work environment that encourages team development
- Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
- Chance to lead initiatives that improve customer experience and operational processes
- Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
- Lead and coach team members on development opportunities and support issues
- Handle customer escalations requiring specialized attention and resolution
- Track and improve key performance metrics, such as CSAT, response time, and QA scores
- Collaborate cross-functionally with other departments to enhance service delivery
- Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
- Ability to learn new areas of support and perform at a high level
- Proactive and solution-oriented mindset
- Strong verbal and written communication skills
- Strong interpersonal skills to effectively support and guide team members
- Experience with advanced support tasks and training within customer service environments
- Familiarity with knowledge management systems and customer service platforms like Zendesk
#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-LjbffrAgent, Customer Service
Publicado há 27 dias atrás
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At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Junte-se à nossa equipe de entusiastas de tecnologia voltados para o cliente, dedicada a oferecer suporte prático e manter os sistemas dos clientes para uma ampla variedade de usuários finais, incluindo suporte executivo. Como Suporte Presencial (Deskside Support), você não será apenas um solucionador de problemas - será um herói da tecnologia.
Imagine-se em um papel onde você é o especialista de referência para testes e resolução de problemas, desempenhando um papel crucial na identificação e solução de questões relacionadas a atualizações de software, imagens de sistema e implantações de hardware de ponta. Sua experiência será inestimável ao lidar com dilemas de hardware e software em diversos tipos de dispositivos, tanto presencialmente quanto por suporte remoto.
Demonstrando seu conhecimento sobre sistemas operacionais e aplicativos populares, você fará os problemas tecnológicos desaparecerem com facilidade. Neste cargo, você fará parte de um ecossistema vibrante, colaborando com outras equipes internas da Kyndryl, bem como com nossos estimados parceiros de aliança, como a Microsoft.
Na Kyndryl, somos movidos pelo progresso, e você estará na linha de frente, identificando oportunidades de modernização e automação dentro da sua área. Você terá liberdade para usar seu lado criativo, apresentando ideias inovadoras que não apenas melhorem a experiência do usuário final, mas também gerem economia de custos. A satisfação dos nossos clientes é fundamental, e você terá um papel essencial para garantir que cumpramos as metas de XLA e SLA.
Se você é alguém que prospera em trabalho em equipe e abraça o cenário tecnológico em constante evolução, vai adorar fazer parte de uma equipe focada em implantar o que há de mais moderno em tecnologia. Junte-se a nós como Suporte Presencial, onde cada dia é uma aventura tecnológica e você é o herói que mantém o mundo digital funcionando perfeitamente. Sua jornada começa aqui.
**Seu Futuro na Kyndryl**
Toda posição na Kyndryl oferece um caminho para o crescimento da sua carreira. Seja explorando oportunidades como Gestão de Entrega de Serviços (Service Delivery Management), Modernização do Ambiente de Trabalho (Workplace Modernisation) ou Virtualização do Ambiente de Trabalho (Workplace Virtualization) - a Kyndryl está comprometida com sua jornada profissional.
**Who You Are**
**Quem é você**
Você é excelente no que faz e possui a experiência necessária para provar isso. No entanto, igualmente importante - você tem uma mentalidade de crescimento, com vontade de impulsionar seu próprio desenvolvimento pessoal e profissional. Você é focado no cliente - alguém que prioriza o sucesso do cliente em seu trabalho. E, por fim, você é aberto e sem barreiras - naturalmente inclusivo na forma como colabora com os outros.
**Habilidades e Experiência Requeridas**
+ Ensino médio ou técnico completo;
+ Experiência prestando suporte de TI;
+ Experiência em ambientes com contato direto com o cliente;
+ Fortes habilidades de comunicação, incluindo por e-mail, telefone e presencialmente;
+ Conhecimentos de Ferramentas de Suporte;
+ **Disponibilidade para atuação no modelo híbrido;**
+ **Disponibilidade para atuação em turnos;**
+ Conhecimentos de plataformas de mercado (Pacote Office, Windows e demais sistemas operacionais).
**Habilidades e Experiência Desejadas**
+ Graduação em Ciência da Computação, Tecnologia da Informação ou área técnica relacionada.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Senior Agent, Customer Service
Publicado há 8 dias atrás
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At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Join Kyndryl as a Quality Analyst and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Quality Analyst, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.
At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.
You'll be responsible for managing Quality Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes. You'll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.
As a Quality Analyst at Kyndryl, you'll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. You'll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged.
With your expertise in IT services, you'll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.
If you're a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and let's work together to create innovative and progressive technical solutions for our customers and our communities.
**Your Future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ Experience in a key IT discipline such as desktop field services, network support, applications, security, or IT management
+ Capability to navigate effectively between infrastructure and application platforms, businesses and functions, end users and senior management
+ Expertise in desktop, technical, and help desk support, incident management, and service improvement
+ Experience in SLA Management/Service Management
+ Expertise in customer service and customer communications
**Preferred Skills and Experience**
+ ITIL certified
+ High level communicator with good written and verbal skills
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Analista de Customer Service Sr
Publicado há 3 dias atrás
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Você é apaixonado por excelência no atendimento ao cliente e busca um novo desafio, então essa oportunidade é para você! Venha atuar como Analista de Customer Service Sr em uma das maiores empresas de alimentos do país
Responsabilidades
- Responsável pelo gerenciamento da carteira de pedidos.
- Agendamento de entregas.
- Gestão de tracking ( acompanhamento das entregas).
- Gestão de KPIs.
- Reunião com Comercial, Cliente e Transportadoras.
- Visita a cliente.
- Apoio comercial.
Qualificações
- Graduação completa em Logística, Administração ou áreas correlatas.
- Excel avançado.
- 100% presencial em Campinas.
Analista de Customer Service Sr
Hoje
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Descrição Do Trabalho
Você é apaixonado por excelência no atendimento ao cliente e busca um novo desafio, então essa oportunidade é para você! Venha atuar como Analista de Customer Service Sr em uma das maiores empresas de alimentos do país
Responsabilidades
- Responsável pelo gerenciamento da carteira de pedidos.
- Agendamento de entregas.
- Gestão de tracking ( acompanhamento das entregas).
- Gestão de KPIs.
- Reunião com Comercial, Cliente e Transportadoras.
- Visita a cliente.
- Apoio comercial.
Qualificações
- Graduação completa em Logística, Administração ou áreas correlatas.
- Excel avançado.
- 100% presencial em Campinas.
Analista De Customer Service Sr
Hoje
Trabalho visualizado
Descrição Do Trabalho
Você é apaixonado por excelência no atendimento ao cliente e busca um novo desafio, então essa oportunidade é para você Venha atuar como Analista de Customer Service Sr em uma das maiores empresas de alimentos do país
Responsabilidades
- Responsável pelo gerenciamento da carteira de pedidos.
- Agendamento de entregas.
- Gestão de tracking ( acompanhamento das entregas).
- Gestão de KPIs.
Customer Service Specialist (VIP) - Portuguese/English
Publicado há 2 dias atrás
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South East Asia / Full-time: Remote / Customer Support
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities- Handle high amounts of chats from Binance VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
- Provide service excellence so as to develop and maintain VIP customer loyalty.
- Analyze and report product malfunctions.
- Gather user’s feedback and suggestions and share with relevant business units/departments.
- Handle any other ad hoc tasks assigned by the supervisor.
- Minimum of 3+ years’ experience in customer service, preferably in crypto, finance or e-commence industry.
- Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
- Ability to work under pressure in a fast-paced environment.
- Passionate for the customer service industry and can accept to work under different shifts.
- Familiarity with both spot and derivatives trading is a plus.
- Confident, articulate, multitasking, hardworking and passionate.
- Ability to exceed customer expectations.
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
#J-18808-LjbffrSeja o primeiro a saber
Sobre o mais recente Empresas de contact center Empregos em Campinas !
Customer Service Specialist (German-speaking) | Remote | Country-Wide
Publicado há 2 dias atrás
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Unternehmensbeschreibung We actively shape a better and cleaner future by offering solar PV systems, heat pumps, battery storage systems, EV chargers, and a smart home energy management system that optimizes the operation of the hardware. We are the fastest growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista) and aim to become Europe's largest and most successful energy company. Become part of our success story!
Stellenbeschreibung
- Diverse positions in one of the customer care areas: administration of grid connection, claims management, administration of electricity meter change, or social media management
- Delivering top-notch customer service so we can together drive a successful energy transition
- Fully remote job without without the need to re-locate
- Attractive entry salary of 800 EUR per month with a development potential to up to 1,300 EUR per month (full-time Freelance contract)
Qualifikationen
- German language skills: At least C1
- Structured and organized work ethic
- Experience in customer service or a similar job is an advantage, but we also welcome career changers !
Zusätzliche Informationen
- The sun shines all over the world - @Enpal you will find a highly motivated and diverse team, with >65 different nationalities
- Energy transition only works together - at Enpal you can expect a legendary team spirit
Customer Service Specialist (German-speaking) | Remote | Country-Wide
Publicado há 2 dias atrás
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Descrição Do Trabalho
Unternehmensbeschreibung We actively shape a better and cleaner future by offering solar PV systems, heat pumps, battery storage systems, EV chargers, and a smart home energy management system that optimizes the operation of the hardware. We are the fastest growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista) and aim to become Europe's largest and most successful energy company. Become part of our success story!
Stellenbeschreibung
- Diverse positions in one of the customer care areas: administration of grid connection, claims management, administration of electricity meter change, or social media management
- Delivering top-notch customer service so we can together drive a successful energy transition
- Fully remote job without without the need to re-locate
- Attractive entry salary of 800 EUR per month with a development potential to up to 1,300 EUR per month (full-time Freelance contract)
Qualifikationen
- German language skills: At least C1
- Structured and organized work ethic
- Experience in customer service or a similar job is an advantage, but we also welcome career changers !
Zusätzliche Informationen
- The sun shines all over the world - @Enpal you will find a highly motivated and diverse team, with >65 different nationalities
- Energy transition only works together - at Enpal you can expect a legendary team spirit
Customer Engagement Lead – Service
Publicado há 2 dias atrás
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Overview
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function: Customer Management
Job Sub Function: Non-Technical Customer Service
Job Category: Professional
All Job Posting Locations: New Brunswick, New Jersey, United States of America, Remote (US), Santa Clara, California, United States of America, Tampa, Florida, United States of America
Job Description:
J&J MedTech is recruiting for an Installation Concierge for Service (Customer Engagement Lead – Service), preferably located in the Eastern/Central time zone for remote work and travel as required.
Location:
This is a field-based/remote role available in all states within United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at
The Installation Concierge (IC) is responsible for leading and organizing support of all known serviceable Robotic & Digital Solutions events with customers. As an Installation Concierge, you'll be the first point of contact for customers during the setup of our innovative robotic systems. Your role is to ensure seamless installation experiences, provide exceptional customer support, and promote a cohesive understanding of our advanced technology.
As the liaison between hospital stakeholders and internal groups on behalf of Service, the IC will ensure requirements are communicated and met effectively prior to engineer dispatch for scheduled service events. Understanding external customers needs and requirements will be critical to influencing and shaping internal go-to-market capabilities. This person is passionate about the customer experience and makes decisions with that as a priority.
Key Responsibilities- Demonstrating outstanding customer engagement and maintaining knowledge of applicable J&J MedTech products and services within Ottava Service Solutions.
- Act as the primary on-site liaison during robotic system installations
- Coordinate with clients, engineers, and technical teams to facilitate smooth setup.
- Provide hands-on assistance with installation procedures and troubleshooting.
- Educate clients on system operation, maintenance, and required scheduled services.
- Ensure installation meets quality standards and client specifications.
- Document installation processes, issues, and solutions for future reference.
- Support post-installation scheduled services
- Maintain a professional and friendly presence, representing Capital Robotic Systems positively.
- Managing processes and resources specific to Surgery Service areas
- Focusing on the coordination, facilitation, and dissemination of information regarding customer experience J&J product lines and related field activity as new products are supported within Ottava Service Solutions.
- 7 years experience in medical device, field/support roles experience preferred
- Clear and concise written and verbal communication skills are essential.
- Understanding of robotics programs, automation, or engineering concepts a plus.
- Strong organizational skills and attention to detail.
- Willingness to travel and work on-site at various client locations.
- Positive attitude and a customer-first mentality.
- Previous experience working within a surgical environment is very beneficial.
- Excellent customer support/customer focus is needed.
- A diligent, flexible / adaptable approach is an asset.
- A demonstrated ability to effectively prioritize- complex and contending priorities on time to produce desired outcomes is required.
- Critical thinking / problem-solving skills and strong decision-making skills are crucial.
- A strong teammate who is also a strong individual contributor who can drive positive business outcomes is extremely beneficial.
- The ability to assess and modify internal processes by contributing recommendations for continuous improvement
- Ability to coordinate with peers and positively address conflicts is necessary.
- Need to use effective and supportive communication with customers during complaint resolution or crisis situations is required.
- Knowledge of Medical Device Regulations, Laboratory Instrumentation Regulations, or similar environment in compliance to ISO 13485 and 21 CFR is preferred.
- ERP and CRM application experience is preferred.
- In-depth knowledge of products and services provided by the J&J companies is beneficial.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.
#jnjmedtech #LI-remote
The anticipated base pay range for this position is :
Salary Range $91,000-$47,200 / 105,000 - 169,050 Bay Area Only
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below.
#J-18808-Ljbffr