Customer Support Manager

Rio de Janeiro , Rio de Janeiro Rocket Lab

Publicado há 10 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

Customer Support Manager

Published:

Company: Safran Helicopter Engines

Job field: Sales & Marketing

Location: Rio De Janeiro, Rio de Janeiro, Brazil

Contract type: Permanent

Contract duration: Full-time

Required degree: Bachelor's Degree

Required experience: More than 3 years

Professional status: Administrative staff

Spoken languages: Fluent English, Intermediate Spanish (French is a plus)

Job Description:

  1. Develop key accounts by providing support and customized solutions to ensure high customer satisfaction and loyalty in the LATAM region.
  2. Promote our "Support per Flight Hour" program as a tailored solution to increase fleet availability and efficiency in LATAM.
  3. Participate in strategic planning with our French corporate teams to grow and expand maintenance and repair services, aligning with customer needs.
  4. Prepare commercial proposals and negotiate contracts that deliver value and meet customer expectations.
  5. Manage and monitor contract profitability to achieve strategic company goals.

Job Requirements:

  1. Higher education degree.
  2. Fluent in English and able to communicate in Spanish; knowledge of French is a plus.
  3. Proven experience in management and sales, preferably in the aerospace equipment sector.
  4. Strong communication, negotiation, and customer orientation skills.
  5. Ability to work in a team with a growth and innovation mindset.
  6. Technical knowledge of MRO processes for aerospace products is a plus.
  7. Possession of a car and a valid driver's license is required.

Locate your future workplace

Rua Capitao Guynemer

Rio De Janeiro, Brazil

#J-18808-Ljbffr
Desculpe, este trabalho não está disponível em sua região

Customer Support Manager

Rio de Janeiro, Rio de Janeiro Safran

Publicado há 8 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

Customer Support Manager
Company : Safran Helicopter Engines
Job field : Sales & Marketing
Location : Rio De Janeiro , Rio de Janeiro , Brazil
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 3 years
Professional status : Administrative staff
Spoken language(s) :
English Fluent
Spanish Intermediate
#
Apply with one click Any questions ?
**Job Description**
- Desenvolver contas-chave oferecendo suporte e soluções personalizadas para garantir alta satisfação e fidelização dos clientes na região LATAM (América Latina).
- Promover nosso Programa de « Suporte por Hora de Voo » como solução customizada para aumentar a disponibilidade e a eficiência das frotas dos clientes na região LATAM (América Latina).
- Participar do planejamento estratégico com nossas equipes corporativas francesas para o crescimento e expansão dos serviços de manutenção e reparo, alinhando-se as necessidades dos clientes.
- Elaborar propostas comerciais e negociar contratos que gerem valor e atendam as expectativas dos clientes.
- Gerenciar e monitorar a rentabilidade dos contratos para cumprir as metas estratégicas da empresa.
**Job Requirements**
- Formação de nível superior
- Fluência com o idioma inglês e saber comunicar em espanhol (diferencial: falar francês).
- Experiência comprovada em gestão e vendas, preferencialmente no setor de equipamentos aeronáuticos.
- Fortes habilidades de comunicação, negociação e orientação para o cliente.
- Capacidade de trabalhar em equipe com visão de crescimento e inovação.
Será um diferencial:
Conhecimento técnico dos processos MRO de produtos aeronáuticos.
Desejável possuir carro e ter a CNH obrigatoriamente
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Locate your future workplace**
Rua Capitao Guynemer
Rio De Janeiro
Rio de Janeiro Brazil
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
+ Maps are available under theOpen Database Licence ( .
+ © OpenStreetMap ( contributors.
+ © Safran
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Desculpe, este trabalho não está disponível em sua região

Customer Support & Operations Specialist

Resende, Rio de Janeiro OysterLink

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

OysterLink is the newest and fastest growing restaurant & hospitality job site.


  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time


We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:


  • Client & Applicant Communication


  • Platform Management & Issue Resolution


  • Feedback & Continuous Improvement


Required Skills:


  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic


Goals:


  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives


Responsibilities:


  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers


  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug/support requests
  • Refresh and reorder featured job listings on our site and LinkedIn


  • Feedback & Continuous Improvement
  • Track and share client/applicant feedback with internal teams to enhance platform features


  • Prior to platform launch (on the current site)
  • Manage incoming “Post a Job” submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs


The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.


This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.


OysterLink is seeking to make IMMEDIATE hires.


What we offer at OysterLink:


  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off


Recruitment steps:


  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback


We kindly ask for your CV and all correspondence to be in English.

Desculpe, este trabalho não está disponível em sua região

Customer Support & Operations Specialist

Rio de Janeiro, Rio de Janeiro OysterLink

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

OysterLink is the newest and fastest growing restaurant & hospitality job site.


  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time


We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:


  • Client & Applicant Communication


  • Platform Management & Issue Resolution


  • Feedback & Continuous Improvement


Required Skills:


  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic


Goals:


  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives


Responsibilities:


  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers


  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug/support requests
  • Refresh and reorder featured job listings on our site and LinkedIn


  • Feedback & Continuous Improvement
  • Track and share client/applicant feedback with internal teams to enhance platform features


  • Prior to platform launch (on the current site)
  • Manage incoming “Post a Job” submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs


The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.


This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.


OysterLink is seeking to make IMMEDIATE hires.


What we offer at OysterLink:


  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off


Recruitment steps:


  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback


We kindly ask for your CV and all correspondence to be in English.

Desculpe, este trabalho não está disponível em sua região

Customer Support & Operations Specialist

Niterói, Rio de Janeiro OysterLink

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

OysterLink is the newest and fastest growing restaurant & hospitality job site.


  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time


We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:


  • Client & Applicant Communication


  • Platform Management & Issue Resolution


  • Feedback & Continuous Improvement


Required Skills:


  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic


Goals:


  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives


Responsibilities:


  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers


  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug/support requests
  • Refresh and reorder featured job listings on our site and LinkedIn


  • Feedback & Continuous Improvement
  • Track and share client/applicant feedback with internal teams to enhance platform features


  • Prior to platform launch (on the current site)
  • Manage incoming “Post a Job” submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs


The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.


This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.


OysterLink is seeking to make IMMEDIATE hires.


What we offer at OysterLink:


  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off


Recruitment steps:


  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback


We kindly ask for your CV and all correspondence to be in English.

Desculpe, este trabalho não está disponível em sua região

Customer Support & Operations Specialist

Macaé, Rio de Janeiro OysterLink

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

OysterLink is the newest and fastest growing restaurant & hospitality job site.


  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time


We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:


  • Client & Applicant Communication


  • Platform Management & Issue Resolution


  • Feedback & Continuous Improvement


Required Skills:


  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic


Goals:


  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives


Responsibilities:


  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers


  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug/support requests
  • Refresh and reorder featured job listings on our site and LinkedIn


  • Feedback & Continuous Improvement
  • Track and share client/applicant feedback with internal teams to enhance platform features


  • Prior to platform launch (on the current site)
  • Manage incoming “Post a Job” submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs


The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.


This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.


OysterLink is seeking to make IMMEDIATE hires.


What we offer at OysterLink:


  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off


Recruitment steps:


  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback


We kindly ask for your CV and all correspondence to be in English.

Desculpe, este trabalho não está disponível em sua região

Customer Support & Operations Specialist

Duque de Caxias, Rio de Janeiro OysterLink

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

OysterLink is the newest and fastest growing restaurant & hospitality job site.


  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time


We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:


  • Client & Applicant Communication


  • Platform Management & Issue Resolution


  • Feedback & Continuous Improvement


Required Skills:


  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic


Goals:


  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives


Responsibilities:


  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers


  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug/support requests
  • Refresh and reorder featured job listings on our site and LinkedIn


  • Feedback & Continuous Improvement
  • Track and share client/applicant feedback with internal teams to enhance platform features


  • Prior to platform launch (on the current site)
  • Manage incoming “Post a Job” submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs


The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.


This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.


OysterLink is seeking to make IMMEDIATE hires.


What we offer at OysterLink:


  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off


Recruitment steps:


  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback


We kindly ask for your CV and all correspondence to be in English.

Desculpe, este trabalho não está disponível em sua região
Seja o primeiro a saber

Sobre o mais recente Empresas de call center Empregos em Rio de Janeiro !

Customer Support & Operations Specialist

São Gonçalo, Rio de Janeiro OysterLink

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

OysterLink is the newest and fastest growing restaurant & hospitality job site.


  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time


We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:


  • Client & Applicant Communication


  • Platform Management & Issue Resolution


  • Feedback & Continuous Improvement


Required Skills:


  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic


Goals:


  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives


Responsibilities:


  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers


  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug/support requests
  • Refresh and reorder featured job listings on our site and LinkedIn


  • Feedback & Continuous Improvement
  • Track and share client/applicant feedback with internal teams to enhance platform features


  • Prior to platform launch (on the current site)
  • Manage incoming “Post a Job” submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs


The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.


This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.


OysterLink is seeking to make IMMEDIATE hires.


What we offer at OysterLink:


  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off


Recruitment steps:


  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback


We kindly ask for your CV and all correspondence to be in English.

Desculpe, este trabalho não está disponível em sua região

Customer Support & Operations Specialist

Campos dos Goytacazes, Rio de Janeiro OysterLink

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

OysterLink is the newest and fastest growing restaurant & hospitality job site.


  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time


We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:


  • Client & Applicant Communication


  • Platform Management & Issue Resolution


  • Feedback & Continuous Improvement


Required Skills:


  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic


Goals:


  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives


Responsibilities:


  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers


  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug/support requests
  • Refresh and reorder featured job listings on our site and LinkedIn


  • Feedback & Continuous Improvement
  • Track and share client/applicant feedback with internal teams to enhance platform features


  • Prior to platform launch (on the current site)
  • Manage incoming “Post a Job” submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs


The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.


This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.


OysterLink is seeking to make IMMEDIATE hires.


What we offer at OysterLink:


  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off


Recruitment steps:


  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback


We kindly ask for your CV and all correspondence to be in English.

Desculpe, este trabalho não está disponível em sua região

Customer Support & Operations Specialist

Nova Iguaçu, Rio de Janeiro OysterLink

Publicado há 5 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

OysterLink is the newest and fastest growing restaurant & hospitality job site.


  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time


We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:


  • Client & Applicant Communication


  • Platform Management & Issue Resolution


  • Feedback & Continuous Improvement


Required Skills:


  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic


Goals:


  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives


Responsibilities:


  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers


  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug/support requests
  • Refresh and reorder featured job listings on our site and LinkedIn


  • Feedback & Continuous Improvement
  • Track and share client/applicant feedback with internal teams to enhance platform features


  • Prior to platform launch (on the current site)
  • Manage incoming “Post a Job” submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs


The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.


This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.


OysterLink is seeking to make IMMEDIATE hires.


What we offer at OysterLink:


  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off


Recruitment steps:


  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback


We kindly ask for your CV and all correspondence to be in English.

Desculpe, este trabalho não está disponível em sua região

Locais próximos

Outros empregos perto de mim

Indústria

  1. workAdministrativo
  2. ecoAgricultura e Florestas
  3. schoolAprendizagem e Estágios
  4. apartmentArquitetura
  5. paletteArtes e Entretenimento
  6. paletteAssistência Médica
  7. diversity_3Assistência Social
  8. diversity_3Atendimento ao Cliente
  9. flight_takeoffAviação
  10. account_balanceBanca e Finanças
  11. spaBeleza e Bem-Estar
  12. shopping_bagBens de grande consumo (FMCG)
  13. restaurantCatering
  14. point_of_saleComercial e Vendas
  15. shopping_cartCompras
  16. constructionConstrução
  17. supervisor_accountConsultoria de Gestão
  18. person_searchConsultoria de Recrutamento
  19. person_searchContábil
  20. brushCriativo e Digital
  21. currency_bitcoinCriptomoedas e Blockchain
  22. child_friendlyCuidados Infantis
  23. shopping_cartE-commerce e Redes Sociais
  24. schoolEducação e Ensino
  25. boltEnergia
  26. medical_servicesEnfermagem
  27. foundationEngenharia Civil
  28. electrical_servicesEngenharia Eletrotécnica
  29. precision_manufacturingEngenharia Industrial
  30. buildEngenharia Mecânica
  31. scienceEngenharia Química
  32. biotechFarmacêutico
  33. gavelFunção Pública
  34. gavelGerenciamento
  35. gavelGerenciamento de Projetos
  36. gavelHotelaria e Turismo
  37. smart_toyIA e Tecnologias Emergentes
  38. home_workImobiliário
  39. handymanInstalação e Manutenção
  40. gavelJurídico
  41. gavelLazer e Esportes
  42. clean_handsLimpeza e Saneamento
  43. inventory_2Logística e Armazenamento
  44. inventory_2Manufatura e Produção
  45. campaignMarketing
  46. local_hospitalMedicina
  47. local_hospitalMídia e Relações Públicas
  48. constructionMineração
  49. medical_servicesOdontologia
  50. sciencePesquisa e Desenvolvimento
  51. local_gas_stationPetróleo e Gás
  52. emoji_eventsRecém-Formados
  53. groupsRecursos Humanos
  54. securitySegurança da Informação
  55. local_policeSegurança Pública
  56. policySeguros
  57. diversity_3Serviços Sociais
  58. directions_carSetor Automotivo
  59. wifiTelecomunicações
  60. psychologyTerapia
  61. codeTI e Software
  62. local_shippingTransporte
  63. local_shippingVarejo
  64. petsVeterinária
Ver tudo Empresas de call center Empregos Ver todas as vagas em Rio de Janeiro