13 Empregos para Empresas de call center - Recife

Genesis  is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp  is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking a Сustomer Support Specialist  for the German Desk .

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in the German language (C1) , as well as fluency in the English language at the B2 level, is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as within different teams,
• You are attentive, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Working with EverHelp is about:

• 20+ vacation days and 2 sick leaves per month,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Genesis  is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp  is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking a Сustomer Support Specialist  for the German Desk .

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in the German language (C1) , as well as fluency in the English language at the B2 level, is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as within different teams,
• You are attentive, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Working with EverHelp is about:

• 20+ vacation days and 2 sick leaves per month,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Genesis  is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp  is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking a Сustomer Support Specialist  for the German Desk .

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in the German language (C1) , as well as fluency in the English language at the B2 level, is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as within different teams,
• You are attentive, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Working with EverHelp is about:

• 20+ vacation days and 2 sick leaves per month,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

The Division:

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

The Position:

We are seeking a highly skilled and motivated Customer & Application Support Specialist to join our team in Brazil. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment. You will be the go-to resource for our customers, providing assistance and ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure a seamless experience for our clients.

Responsibilities:

Technical Support :

• Assist customers with technical issues via email, ticketing systems, and live chat.
• Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions
• Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
• Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
• Troubleshoot software-related issues and provide effective solutions.
• Collaborate with Development, QA, IT, and DBA teams to address technical issues, escalating complex cases as needed for timely resolution.
• Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
• Deliver expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels
• Monitor system performance proactively, identifying potential issues before they affect the production environment.

Customer Interaction :

• Respond to and document requests for technical assistance.
• Ensure customer issues are tracked, monitored, and resolved in a timely manner.

Product Knowledge :

• Provide guidance on the company's software products.
• Suggest product upgrades when appropriate to enhance client experience.
• Develop self-help guides and FAQs for customers and team members to assist with common issues and reduce future support requests.

Internal Collaboration :

• Work closely with other departments to ensure issues are well-documented and addressed.
• Document support processes and contribute to knowledge bases, ensuring consistent and high quality service standards.
• The role involves supporting software applications, resolving technical issues, and delivering excellent customer service in a professional and energetic environment.
• The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences.

Skills and Qualifications:

Required :

• Communication : Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
• Technical Support Experience : Ideally, at least 1-2 years in a technical support or helpdesk role.
• Problem Solving : Proven ability to remain calm under pressure and provide effective solutions.
• Multi-tasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency : Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
• Organizational Skills : Capable of tracking tickets and managing support requests.
• Travel: Willingness to travel within Brazil and internationally, up to 35% of the time.

Desired :

• Educational Background : Minimum of 2 years of higher education, preferably in a technical field such as computer science or information technologies.
• Pulp & Paper Industry Knowledge: Experience in the Pulp & Paper industry, especially in supply chain fulfillment.
• Basic Accounting Knowledge : Basic understanding of accounting to assist with the software's financial functions.

Ideal Candidate profile:

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction. The ideal candidate thrives in a fast-paced environment, is organized, and can juggle multiple tasks while maintaining high-quality service.

Work Details:

• Work Schedule: This is a full-time position.
• Working Hours: 8 AM to 5 PM Brazilian Time.
• Weekend Availability: Must be willing to work on weekends when required.
• After-Hours Support: Willingness to provide support outside standard business hours as needed.

The Division:

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

The Position:

We are seeking a highly skilled and motivated Customer & Application Support Specialist to join our team in Brazil. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment. You will be the go-to resource for our customers, providing assistance and ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure a seamless experience for our clients.

Responsibilities:

Technical Support :

• Assist customers with technical issues via email, ticketing systems, and live chat.
• Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions
• Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
• Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
• Troubleshoot software-related issues and provide effective solutions.
• Collaborate with Development, QA, IT, and DBA teams to address technical issues, escalating complex cases as needed for timely resolution.
• Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
• Deliver expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels
• Monitor system performance proactively, identifying potential issues before they affect the production environment.

Customer Interaction :

• Respond to and document requests for technical assistance.
• Ensure customer issues are tracked, monitored, and resolved in a timely manner.

Product Knowledge :

• Provide guidance on the company's software products.
• Suggest product upgrades when appropriate to enhance client experience.
• Develop self-help guides and FAQs for customers and team members to assist with common issues and reduce future support requests.

Internal Collaboration :

• Work closely with other departments to ensure issues are well-documented and addressed.
• Document support processes and contribute to knowledge bases, ensuring consistent and high quality service standards.
• The role involves supporting software applications, resolving technical issues, and delivering excellent customer service in a professional and energetic environment.
• The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences.

Skills and Qualifications:

Required :

• Communication : Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
• Technical Support Experience : Ideally, at least 1-2 years in a technical support or helpdesk role.
• Problem Solving : Proven ability to remain calm under pressure and provide effective solutions.
• Multi-tasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency : Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
• Organizational Skills : Capable of tracking tickets and managing support requests.
• Travel: Willingness to travel within Brazil and internationally, up to 35% of the time.

Desired :

• Educational Background : Minimum of 2 years of higher education, preferably in a technical field such as computer science or information technologies.
• Pulp & Paper Industry Knowledge: Experience in the Pulp & Paper industry, especially in supply chain fulfillment.
• Basic Accounting Knowledge : Basic understanding of accounting to assist with the software's financial functions.

Ideal Candidate profile:

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction. The ideal candidate thrives in a fast-paced environment, is organized, and can juggle multiple tasks while maintaining high-quality service.

Work Details:

• Work Schedule: This is a full-time position.
• Working Hours: 8 AM to 5 PM Brazilian Time.
• Weekend Availability: Must be willing to work on weekends when required.
• After-Hours Support: Willingness to provide support outside standard business hours as needed.

The Division:

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

The Position:

We are seeking a highly skilled and motivated Customer & Application Support Specialist to join our team in Brazil. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment. You will be the go-to resource for our customers, providing assistance and ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure a seamless experience for our clients.

Responsibilities:

Technical Support :

• Assist customers with technical issues via email, ticketing systems, and live chat.
• Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions
• Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
• Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
• Troubleshoot software-related issues and provide effective solutions.
• Collaborate with Development, QA, IT, and DBA teams to address technical issues, escalating complex cases as needed for timely resolution.
• Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
• Deliver expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels
• Monitor system performance proactively, identifying potential issues before they affect the production environment.

Customer Interaction :

• Respond to and document requests for technical assistance.
• Ensure customer issues are tracked, monitored, and resolved in a timely manner.

Product Knowledge :

• Provide guidance on the company's software products.
• Suggest product upgrades when appropriate to enhance client experience.
• Develop self-help guides and FAQs for customers and team members to assist with common issues and reduce future support requests.

Internal Collaboration :

• Work closely with other departments to ensure issues are well-documented and addressed.
• Document support processes and contribute to knowledge bases, ensuring consistent and high quality service standards.
• The role involves supporting software applications, resolving technical issues, and delivering excellent customer service in a professional and energetic environment.
• The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences.

Skills and Qualifications:

Required :

• Communication : Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
• Technical Support Experience : Ideally, at least 1-2 years in a technical support or helpdesk role.
• Problem Solving : Proven ability to remain calm under pressure and provide effective solutions.
• Multi-tasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency : Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
• Organizational Skills : Capable of tracking tickets and managing support requests.
• Travel: Willingness to travel within Brazil and internationally, up to 35% of the time.

Desired :

• Educational Background : Minimum of 2 years of higher education, preferably in a technical field such as computer science or information technologies.
• Pulp & Paper Industry Knowledge: Experience in the Pulp & Paper industry, especially in supply chain fulfillment.
• Basic Accounting Knowledge : Basic understanding of accounting to assist with the software's financial functions.

Ideal Candidate profile:

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction. The ideal candidate thrives in a fast-paced environment, is organized, and can juggle multiple tasks while maintaining high-quality service.

Work Details:

• Work Schedule: This is a full-time position.
• Working Hours: 8 AM to 5 PM Brazilian Time.
• Weekend Availability: Must be willing to work on weekends when required.
• After-Hours Support: Willingness to provide support outside standard business hours as needed.

The Division:

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

The Position:

We are seeking a highly skilled and motivated Customer & Application Support Specialist to join our team in Brazil. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment. You will be the go-to resource for our customers, providing assistance and ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure a seamless experience for our clients.

Responsibilities:

Technical Support :

• Assist customers with technical issues via email, ticketing systems, and live chat.
• Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions
• Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
• Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
• Troubleshoot software-related issues and provide effective solutions.
• Collaborate with Development, QA, IT, and DBA teams to address technical issues, escalating complex cases as needed for timely resolution.
• Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
• Deliver expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels
• Monitor system performance proactively, identifying potential issues before they affect the production environment.

Customer Interaction :

• Respond to and document requests for technical assistance.
• Ensure customer issues are tracked, monitored, and resolved in a timely manner.

Product Knowledge :

• Provide guidance on the company's software products.
• Suggest product upgrades when appropriate to enhance client experience.
• Develop self-help guides and FAQs for customers and team members to assist with common issues and reduce future support requests.

Internal Collaboration :

• Work closely with other departments to ensure issues are well-documented and addressed.
• Document support processes and contribute to knowledge bases, ensuring consistent and high quality service standards.
• The role involves supporting software applications, resolving technical issues, and delivering excellent customer service in a professional and energetic environment.
• The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences.

Skills and Qualifications:

Required :

• Communication : Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
• Technical Support Experience : Ideally, at least 1-2 years in a technical support or helpdesk role.
• Problem Solving : Proven ability to remain calm under pressure and provide effective solutions.
• Multi-tasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency : Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
• Organizational Skills : Capable of tracking tickets and managing support requests.
• Travel: Willingness to travel within Brazil and internationally, up to 35% of the time.

Desired :

• Educational Background : Minimum of 2 years of higher education, preferably in a technical field such as computer science or information technologies.
• Pulp & Paper Industry Knowledge: Experience in the Pulp & Paper industry, especially in supply chain fulfillment.
• Basic Accounting Knowledge : Basic understanding of accounting to assist with the software's financial functions.

Ideal Candidate profile:

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction. The ideal candidate thrives in a fast-paced environment, is organized, and can juggle multiple tasks while maintaining high-quality service.

Work Details:

• Work Schedule: This is a full-time position.
• Working Hours: 8 AM to 5 PM Brazilian Time.
• Weekend Availability: Must be willing to work on weekends when required.
• After-Hours Support: Willingness to provide support outside standard business hours as needed.

Overview

Estágio em Vendas (Call Center) / Cavaleiro - Jaboatão dos Guararapes

Descrever o papel e a aplicação para o Estágio em Vendas (Call Center) / Cavaleiro - Jaboatão dos Guararapes na Momozono Kindergarten .

• Entrar em contato com potenciais clientes, seja presencialmente, por telefone ou e-mail, para identificar suas necessidades financeiras.
• Auxiliar na gestão de propostas de empréstimo e no acompanhamento dos processos de crédito dentro dos sistemas.
• Trabalhar para atingir metas de vendas, buscando superar os objetivos de crédito concedido para cada cliente.

• Local de trabalho: Jaboatão dos Guararapes, PE
• Regime de contratação: Estágio
• Jornada: Parcial manhãs
• Nível hierárquico: Estagiário
• Escolaridade Mínima: Ensino Superior

• Administração de empresas, Ensino Superior
• Administração, Curso Técnico

• Auxílio transporte

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus